Sirius XM Radio

March**, The Revdex.com Serving Metropolitan New York [redacted] *** Re: Revdex.com Complaint ID [redacted] , [redacted] Hello [redacted] , Thank you for contacting SiriusXM on [redacted] ’s behalf We regret that his recent experience led to a complaint with your agency We have investigated [redacted] ’s complaint regarding being billed incorrect amounts when his credit card was on file and upon reviewing his account ending in *** we have been unable to determine where the charges he stated in this complaint have occurred Currently there are three active monthly subscriptions and a balance of $for service that accrued monthly from December*, A member of the Corporate Customer Relations team reached out to [redacted] to further discuss his complaint We explained that we could not locate any of the charges that he provided us [redacted] stated that he does have the invoices with the account numbers, but was unable to read them to us as he is [redacted] He stated he would have [redacted] reach out to us when she was available We reached back out on March**, 2015, as we have received no call back and [redacted] advised us that at this time both he and his wife are ill and will not be able to discuss his issue at this time We advised [redacted] that we have a timeline with the Revdex.com and need to provide an update on the status of his complaint, but we will continue to investigate his case until we can resolve his issueSiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] ’s concernIf you’d like to contact us regarding this matter, please use the information listed below SIRIUS XM Radio Inc.To: [redacted] Attention: [redacted] *** Sincerely, [redacted] ***###-###-#### (option 3)

[redacted] [redacted] [redacted] Hello Mediator, [redacted] states his complaint has not been resolved as we are not refunding the full amount of his complaint He states his expected refund is $and he is only being refunded $Per our previous response on December 2, 2014, we have advised [redacted] that we will be issuing a refund for $on account [redacted] for radio [redacted] and $on account [redacted] *or radio *** Payments were received on two different accounts and will be refunded via each account as stated Total for the both refunds is $ We reiterate that the average turnaround time for refund checks to be issued to invoice subscribers is to business days Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] ’s concernIf you’d like to contact us regarding this matter, please use the information listed below SIRIUS XM Radio Inc[redacted] *** Sincerely, [redacted] *

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.To add to this however, I still would like to reinforce that on my initial call I was told that I would not be auto-rebilled and they did not follow through with their verbal promiseTheir response leaves me to believe I would be signing off on this as if it were my error, which it assuredly was not--unless they are allowed to lie to the consumer and then do the opposite because of a written agreement that counters their verbal promise.In the end, they made it right for me, I am out no money and they have given me extra service for no charge even Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Thank you for your response, though I feel that you have not really understood the issue here, which relates to the phone conversation I had with the representative who signed me up for the five month promotion Back in October, I called SiriusXM to cancel my subscription, which I had had for six years or more, having been a customer since I did not need 'educating' about the auto renewal process, as I was already familiar with it Sirius handles calls like mine through call centers based in the Phillipines Communications are often in broken english on poor quality lines, and do not live up to the claims of "stellar service" In fact, during the course of the conversation in question, the representative at one point offered 'to put in ten dollars of his lunch money' to lower the cost of my subscription....not a piece of marketing which many companies would stand behind, but a good example of what the consumer's reality is like when dealing with SiriusXM Bear in mind that I called Sirius to cancel my subscription The response was a series of cheesy offers, culminating in the five month "one time offer", paid for with a "one-time" payment On this we were absolutely clear I agreed to a ONE-TIME payment I expressly declined any interest in subscription, and yet you subsequently helped yourselves to $from my account If SiriusXM wishes to enter into contracts on the phone, it should record the conversations, so that in situations like mine they can be referred back to for clarification In reality, anything could have been said in that conversation, and you could describe all subsequent actions as being under contract To be frank, your customer service is appalling The sales techniques are deliberately opaque, and when you describe auto-renewal as a convenience to customers, you are glossing over the fact that it also provides a guise under which to guarantee yourselves a revenue stream from clients who, like me, ended up in a reality different to that described to them in a phone conversation which was not recorded for reference That is not what I call "stellar service" I consider it unethical, unprofessional, and fraudulent Why wouldn't you just give a customer a call before signing them up for a subscription? You have no problem calling multiple times when credit card information needs updating So no, I'm afraid I don't feel 'educated' by this experience in the least My dispute remains on record with my credit card company, and I stand by my demand for a refund of the balance of $ Unless this is forthcoming, I intend to take legal action against your company to recover my money I don't need free service until September [redacted] - you can go ahead and turn it off I just want my money back, and hopefully for someone at Sirius to sit up and think about looking after their customers, not alienating them *** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] [redacted] [redacted] Hello Mediator, Thank you for contacting SiriusXM on *** [redacted] ’s behalf We regret that her recent experience led to a complaint with your agency We have investigated [redacted] ’s complaint regarding being billed for service she did not subscribe to and determined it was due to agent error On August **, a one (1) year subscription was activated and an invoice was sent for the $balance due On October *, 2014, [redacted] contacted us regarding the invoice she received, indicated that she did not request the activation and requested for the bills she received to cease The subscription was canceled and the account was credited to reflect a $balance Our attempts to reach [redacted] via phone have been unsuccessful to date Contact preferences have been updated on her account to Do Not Contact and it can take up to business days to completely update all of our systems We apologize for any inconvenience [redacted] experienced and ask that she contact us utilizing our contact information below, should she have any further questions or concerns SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] ’s concernIf you’d like to contact us regarding this matter, please use the information listed below SIRIUS XM Radio Inc [redacted] Sincerely, [redacted] **

April *, The Revdex.com Serving Metropolitan New York [redacted] *** Re: Complaint# [redacted] , [redacted] Hello [redacted] , Thank you for contacting Sirius XM on [redacted] ’s behalf [redacted] ’s complaint is in regards to a subscription he paid for that should be covered through December *, He stated each time he calls he is transferred to other departments [redacted] wants to speak with someone to resolve these concerns A member of our Corporate Customer Relations reached out to [redacted] and advised him that currently he is activated with a month introductory rate We advised him that we will contact him on August **, and place another 5-month subscription on the account to cover him through December As there is no further action to be taken we have closed this complaint as resolved SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] ’s concerns Our customer has been provided contact information if any additional support is needed If you’d like to contact us regarding this matter, please use the information listed belowSIRIUSXM Radio Inc.To: [redacted] Attention: [redacted] [redacted] *** Sincerely, [redacted] ***###-###-#### (Option 3)

January **, The Revdex.com Serving Metropolitan New York [redacted] *** Re: Revdex.com Complaint ID [redacted] , [redacted] Hello [redacted] , Thank you for contacting SiriusXM on [redacted] ’s behalf We regret that his recent experience led to a complaint with your agency After reviewing his complaint, we found that [redacted] is not a SiriusXM customer [redacted] ’s number, ###-###-####, was in our database as belonging to one of our subscribers We have updated our records to no longer contact ###-###-#### We would like to advise [redacted] that while we will make every effort to remove his phone number from our lists as soon as possible, it can take up to business days to completely update all of our systems During that time it is possible that he may receive a few more calls due to campaigns still in progress Should he have any further questions or concerns, we ask that he contact us utilizing our contact information belowSiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] ’s concernIf you’d like to contact us regarding this matter, please use the information listed belowSIRIUS XM Radio Inc.To: [redacted] Attention: Customer Care [redacted] *** Sincerely, [redacted] ***###-###-#### (option 3)

[redacted] [redacted] [redacted] Hello Mediator, Thank you for contacting Sirius XM on *** [redacted] ’s behalf We regret that her recent experience led to a complaint with your agency [redacted] complaint resulted from the automatic renewal of her subscription Per the Terms and Conditions, subscriptions will automatically renew until the subscriber calls us to cancel On August **, 2014, [redacted] ’s subscription automatically renewed and the credit card on file was charged $ A member of our Corporate Customer Relations team reached out to [redacted] and explained that her annual subscription automatically renewed, per our Terms and Conditions, which are provided on our website [redacted] The subscription continues to renew at the rates in effect at the time of each renewal, charging the credit card on file, until the subscriber calls us to cancel On October *, 2014, a refund of the $that was charged on August **, 2014, was issued back to the credit card on file As a gesture of good will, we provided [redacted] with an annual promotion at no cost to her We advised [redacted] that service will automatically renew on October *, 2015, per our Terms and Conditions Should she have any further questions or concerns, we ask that she contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] ’s concernIf you’d like to contact us regarding this matter, please use the information listed below SIRIUS XM Radio Inc [redacted] Sincerely, [redacted] **

March**, The Revdex.com Serving Metropolitan New York [redacted] *** Re: Complaint# [redacted] , [redacted] Hello [redacted] , Thank you for contacting Sirius XM on [redacted] ’s behalf *** [redacted] ’s complaint is in regards to an autoamatic renewal on their credit card They want the card removed as he did not give permission to continue charging the card A member of our Corporate Customer Relations team reached out to [redacted] and advised him upon reviewing the notes on the account his subscription should have been cancelled in January We provided him with a cancellation number of [redacted] and we informed him we have cleared the balance due of $from the account As there is no further action to be taken we have closed this complaint as resolved SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] ’s concerns Our customer has been provided contact information if any additional support is needed If you’d like to contact us regarding this matter, please use the information listed belowSIRIUSXM Radio Inc.To: [redacted] Attention: [redacted] [redacted] *** Sincerely, [redacted] ***###-###-#### (Option 3)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I am still receiving requests for payment Although they currently acknowledge my account has a zero balance, the invoice I am being sent states I owe them $91.95, NOT zero And on the back of this bill, it states unequivocally in bold letters"For any billing questions, call or write within days after receiving the billing on which the supposed error appearedOTHERWISE YOU WAIVE YOUR RIGHT TO DISPUTE THE CHARGE." In addition to the harassing claims for payment of a non-bill, I am receiving harassing emails for payment as well.I am a Marine Veteran I am diagnosed with ***, [redacted] , [redacted] , and have suffered a [redacted] from my service to our Country I do not tolerate unneeded stresses well and because of these injuries along with physical ones, I am officially permanently and totally disabled.I requested they delete my account but they refuse to do so for some reason.If this complaint cannot be resolved by the Revdex.com process, my next action is to seek damages in small claims court for every claim they send by mail, electronic, phone, or fax I will also go on to every internet site I can find to post my suggestion to take them to court if someone is receiving improper claims and they refuse to cease and desist In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.I appreciate the timely manner at which this was handledThank you Sincerely, [redacted] ***

[redacted] [redacted] [redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] ’s behalf We regret that his recent experience led to a complaint with your agency After review, [redacted] ’s complaint resulted from the automatic renewal of his subscription Per the Terms and Conditions in our Customer Agreement, subscriptions will automatically renew until the subscriber calls us to cancel On April *, 2014, [redacted] accepted a 6-month promotional subscription offer on radio *** On October *, 2014, at the end of the promotional term, his subscription automatically renewed to a full price package which bills on a semiannual term, charging the credit card on file $ A member of our Corporate Customer Relations team reached out to [redacted] several times via phone and email; however he replied via email stating that he is seeking legal counsel and refused to speak with us directly concerning his account We processed the cancellation of his subscription and a refund in the amount of $for the November *, charge was issued The average turnaround time for refunds issued to credit card accounts is to business days Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information belowSiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] ’s concernIf you’d like to contact us regarding this matter, please use the information listed below SIRIUS XM Radio Inc[redacted] Sincerely, [redacted] **

July *, 2015The Revdex.com Serving Metropolitan New YorkMediator [redacted] ***Re: Revdex.com Complaint ID [redacted] , [redacted] ***Hello Mediator, [redacted] states his issue has still not been resolved as he is requesting for $in compensation for the harassment of erroneous bills he is receiving and having his account sent to collections We offer our sincere apologies to [redacted] for any inconvenience he has experienced and certainly understand his frustration We would like to assure him that we are doing everything possible to resolve his issue and again apologize that this has taken longer to correct than anticipated He can be assured that there will be no negative impact to his credit rating as we do not report to any of the credit bureaus We have confirmed with [redacted] that there are no active subscriptions on his account and provided him with a written confirmation that there is no outstanding balance due to SiriusXM on his account [redacted] This situation resulted from a billing system issue, not the result of the cancellation process he refers to; as his subscriptions were cancelled in July 2014, as requested The multistate settlement which he references, addresses unresolved complaints, covering tangible losses, and [redacted] has been advised that we will not be providing any monetary settlement.SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] ***’s concernIf you’d like to contact us regarding this matter, please use the information listed below.SIRIUS XM Radio Inc.To: Cary HS [redacted] Attention: Customer Care [redacted] ***Sincerely,Geraldine R [redacted] SiriusXM Corporate Customer Relations Team###-###-#### (option 3)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedSirius Customer Service Rep was very helpful and professional, and she helped fix and resolve the issue I had, I am now once again a very happy and satisfied customer of SiriusXm Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] That's all I wanted, to cancel my account without having to chat or explain my decision I dislike the practice of forcing customers to complete company tasks to cancel

[redacted] [redacted] [redacted] Hello Mediator, Thank you for contacting Sirius XM on ***... [redacted] ’s behalf. [redacted] ’s complaint is in regards to a problem he has been experiencing since December 2013. He stated that he has spoke with several departments and even contacted the Corporate Office and has still not been given a resolution. He stated that he wants an apology for the way this issue was handled and he wants his issue addressed. A member of our Corporate Customer Relations Team reached out to [redacted] and answered his questions regarding our on-air personalities and programming selections. We advised him that our DJ’s will promote other channels to inform our customers of other channels that are available with their subscription. We apologized that it took so long to have his concerns addressed and we informed him that we appreciate his feedback. We provided [redacted] with our contact information should he have any further questions or concerns. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted] ’s concerns. Our customer has been provided contact information if any additional support is needed. If you’d like to contact us regarding this matter, please use the information listed below. SIRIUSXM Radio Inc. [redacted] *** [redacted] Sincerely, [redacted] **

January **, The Revdex.com Serving Metropolitan New York [redacted] *** Re: Revdex.com Complaint ID [redacted] , [redacted] Hello [redacted] , [redacted] states his issue is not resolved as we have the wrong phone number and email address and is requesting for us to stop contacting himWe would like to apologize to [redacted] for any inconvenience this may have caused We have placed his phone number and email address on our Do Not Contact list to ensure it is suppressed from any sales calls We would like to inform [redacted] that he could also find more information about this process by accessing the following link [redacted] Should he have any further questions or concerns, we ask that he contact us utilizing our contact information below SiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] ’s concernIf you’d like to contact us regarding this matter, please use the information listed below SIRIUS XM Radio Inc.To: [redacted] Attention: Customer Care [redacted] *** Sincerely, [redacted] ***###-###-#### (option 3)

January **, The Revdex.com Serving Metropolitan New York [redacted] *** Re: Revdex.com Complaint ID [redacted] , [redacted] Hello [redacted] , Thank you for contacting SiriusXM on [redacted] ’s behalf We regret that his recent experience led to a complaint with your agency After researching his account, [redacted] ’s complaint regarding being charged for renewal of service after cancelling his subscription resulted from a miscommunication regarding the original request to cancel the subscription We show a request from the dealership to activate the service on the new vehicle, but no request to cancel the service on the previous subscription A member of the Corporate Customer Relations team spoke with [redacted] and confirmed that a refund of the $charge from November **, was issued on December **, We informed him that we will issue a second refund of $for the May **, charge We advised [redacted] that the average turnaround time for refunds issued to credit card accounts is to business days Should he have any further questions or concerns, we ask that he contact us utilizing our contact information belowSiriusXM values each customer and is committed to providing stellar service We have taken appropriate measures to resolve [redacted] ’s concernIf you’d like to contact us regarding this matter, please use the information listed below SIRIUS XM Radio Inc.To: [redacted] Attention: [redacted] *** Sincerely, [redacted] ***###-###-#### (option 3)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

[redacted] [redacted] [redacted] Hello Mediator, Thank you for contacting Sirius XM on [redacted] ’... behalf. We regret that her experience led to a complaint with your agency. After review, it was found that her complaint is in regards to making an incorrect wire transfer and sending a $170.00 payment to an account at SiriusXM in error. A member of our Corporate Customer Relations team spoke with [redacted] and addressed her concerns by informing her that we have provided her payment information to our Payment Research Department, who are in the process of locating the payment. We advised [redacted] that the process may take 4-6 weeks to have her check returned. [redacted] stated she understood and advised is that if she does not have the money retuned by late December, she will contact us back. We have provided her with out contact number should she have any further questions or concerns. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted] ’ concern. If you’d like to contact us regarding this matter, please use the information listed below. SIRIUS XM Radio Inc. [redacted] Sincerely, [redacted] **