Sirius XM Radio

February**, 2015 The Revdex.com Serving Metropolitan New York*** *** *** *** * *** *** *** ** *** Re: Complaint#***, *** *** *** *** Hello***, Thank you for contacting Sirius XM on *** ***’s
behalf *** ***’s complaint is in regards to phone calls he has continued to receive asking him to reactivate his subscription. They would like all contact to stop and confirmation that their monthly subscription will not renew. A member of our Corporate Customer Relations team reached out to *** *** via email and advised him that we have updated all his contact preferences to Do Not Contact. We advised him this can take 7-business days to completely update all our campaigns currently in progress. We also advised him we have set an end date for March**, so that his subscription will not automatically renew. As there is no further action we have closed this complaint as resolved SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concerns. Our customer has been provided contact information if any additional support is needed. If you’d like to contact us regarding this matter, please use the information listed below. SIRIUSXM Radio Inc.To: *** ** ***Attention: *** *** *** ** *** *** *** *** *** ** *** Sincerely, *** *** ** *** *** *** ***###-###-#### (Option 3)

April **, 2015 The Revdex.com Serving Metropolitan New York*** *** *** *** * *** *** *** ** *** Re: Revdex.com Complaint ID ***, *** *** Hello ***, Thank you for contacting Sirius XM on *** ***’s behalf. We regret that her
recent experience led to a complaint with your agency. After researching her account, it was found that her complaint is in regards to a request to be removed from our mailing list. We have updated *** ***’s account with her request not to be mailed at *** ** *** *** ** ***. While we make every effort to honor her request as soon as possible, please allow up to days for the request to take effectAlso, Do Not Mail preference settings will expire years from the date of the request. Should *** *** have any further questions or concerns, we ask that she contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernIf you’d like to contact us regarding this matter, please use the information listed below. SIRIUS XM Radio Inc.To: *** ** ***Attention: Customer Care*** *** ** *** *** *** *** *** ** *** Sincerely, *** ***SiriusXM Corporate Customer Relations Team###-###-#### (option 3)

February**, 2015 The Revdex.com Serving Metropolitan New York*** *** *** *** * *** *** *** ** *** Re: Complaint# ***, *** *** *** Hello***, Thank you for contacting Sirius XM on *** ***’s behalf
*** ***’s complaint is in regards to service he has been paying for but not receiving. He stated because of this he has requested cancellation several times and continues to be ignored. He wants to confirm his account is closed and he wants a refund for the most recent charge A member of our Corporate Customer Relations team reached out to *** *** who requested that we only correspond via email. In order to cancel a subscription the customer has to speak with the Cancellation Department and as she never spoke with this department this was why her service continued to renew. We did inform her that we have closed her subscription and we provided her with her confirmation number (***). We also refunded her back for the last charge in the amount of $which will be issued back to the credit card on file within 3-business days. As there are no other actions to be taken we have closed this complaint as resolvedSiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concerns. Our customer has been provided contact information if any additional support is needed. If you’d like to contact us regarding this matter, please use the information listed below. SIRIUSXM Radio Inc.To: *** ** ***Attention: *** *** *** ** *** *** *** *** *** ** *** Sincerely, *** *** ** *** *** *** ***###-###-#### (Option 3)

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Hello Mediator,
Thank you for contacting Sirius XM on ***
***’s behalf *** ***’s complaint is in regards to a notice he received in the mail informing him of a past due balance. He stated he contacted Listener Care and he was informed that he received this notice in error as it belonged to someone else with the same name. He stated that he wanted to make sure this does not happen again as he is worried about enabling identity theft.
A member of our Corporate Customer Relations Team reached out to *** *** and spoke with his wife as he was not availableWe apologized for all the frustration this issue caused and we informed *** *** that we escalated their concerns and advised her that this was an internal error that would be addressed. We informed her that all contact should stop revolving this other account as the information was updated by the owner of the account. *** *** has our contact number should he have any further questions or concerns
SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concerns. Our customer has been provided contact information if any additional support is needed. If you’d like to contact us regarding this matter, please use the information listed below
SIRIUSXM Radio Inc
*** *** ** ***
*** *** ***
*** *** ** *** *** *** ***
*** *** ** ***
Sincerely,
*** ***
*** ** *** *** *** ***
*** *** **

April *, 2015 The Revdex.com Serving Metropolitan New York*** *** *** *** * *** *** *** ** *** Re: Complaint# ***, *** *** *** Hello ***, Thank you for contacting Sirius XM on *** ***’s behalf *** ***’s
complaint is in regards to phone calls he continues to receive even after requesting to have his phone number added to the Do Not Call list. He is requesting that these calls stop immediately and he does not want to renew his subscription A member of our Corporate Customer Relations team reached out to *** *** several times to discuss his concerns; however our attempts to date were unsuccessful. As requested we have closed his subscription and we cleared the $balance that was for time usedWe also updated his contact preferences to Do Not Call. We would like to advise him that while we will make every effort to remove his phone number from our lists as soon as possible, it can take up to business days to completely update all of our systems. During that time it is possible that he may receive a few more calls due to campaigns still in progress. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concerns. Our customer has been provided contact information if any additional support is needed. If you’d like to contact us regarding this matter, please use the information listed below. SIRIUSXM Radio Inc.To: *** ** ***Attention: *** *** *** ** *** *** *** *** *** ** *** Sincerely, *** *** ** *** *** *** ***###-###-#### (Option 3)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. Once I filed the complaint, people who I dealt with had a totally different attitude and were much more helpful. It is sad when someone wants to display power to provide a pissing match when they had already admitted they were in the wrong. It is like I told my team when in management, are you doing this because you are not getting what you want. And in this case it was casue I was not doing it on her terms. The subsequent people I dealt with after the incident, like the supervisor and then the winback teams where absolutely awesome
Sincerely,
*** ***

Hello Mediator,
Thank you for contacting SiriusXM on ***’s
behalf. We regret that his experience led to a complaint with your agency. After researching his complaint regarding automatic renewal, we educated *** on this policy and as a gesture of goodwill, credited his account balance down to $0.
*** purchased a six month promotional subscription, which took effect on December **, On June **, 2014, the subscription automatically renewed for six months per our Terms and Conditions, which are provided on our website, *** Invoices were sent on June **, and July **, for the $balance due. On August **, 2014, the subscription was suspended due to nonpayment, leaving a due balance of $for used time. A $late fee was added to this balance on August **, 2014. On August **, 2014, *** contacted us to cancel his subscription; which was cancelled immediately, leaving a due balance of $for used time.
A member of our Corporate Customer Relations team spoke with *** and addressed his concerns by educating him on the automatic renewal policy and confirming that there are no active subscriptions. As a courtesy, his account has been credited to reflect a $balanceShould *** have any further questions or concerns, we ask that he contact us utilizing our contact information below
SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve ***’s concern
If you’d like to contact us regarding this matter, please use the information listed below

Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
We have agreed to disagree on their reply of a misunderstanding. After speaking with the Sirius Representative, I explained what I had in writing, which he apparently has no idea of what I am talking aboutI have attached both documents showing the document for the $amount does not say anything about an day period . It specifically states the $only per month. There was no misunderstanding on my part, that what I read in front of me, which came off of their own website, is not what they meant to say. That is not my problem if they had an incorrect statement postedSince I signed up for the promotion online, which was an option, it said nothing anywhere about a date of my previous term. Apparently, they tell me my term ends on the *** of the month, so I am taking them at their word. Regardless, their document does not state that information. It is very plain and simple. As it is immaterial and relates to their "good will gesture", that is an after thought on their part when I told him I sent a copy of documents to the *** Attorney General's office for conflicting, deceitful and possible fraud on their part. I have not been notified by Sirius XM regarding this so called "credit", and I will not accept the credit for the month and daysHe never mentioned any of this to me during our conversation. As I told the individual, I will cancel the service on this vehicle the day before the renewal (8-**-15) If they want to live up to their error and renew at the $monthly thereafter, as they stated in writing, then we can talk regarding the renewal. They are trying to shift the blame to me instead of their own error.?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

January *, 2015 The Revdex.com Serving Metropolitan New York*** *** *** *** * *** *** *** ** *** Re: Revdex.com Complaint ID ***, *** * *** Hello ***, Thank you for contacting SiriusXM on *** ***’s behalf. We regret
that his recent experience led to a complaint with your agency. After researching *** ***’s account, his complaint is in regards to being contacted by telephone for solicitation purposes when he is registered on the state’s Do Not Call list. *** *** has been added to our Do Not Call list. A member of the Corporate Customer Relations team reached out to *** *** via email and informed him that we have updated his account with his request to not be contacted. Please be advised that your number will be removed only from future Sales or Marketing calls from us. You will continue receive important service messages. In the event your account is in a past due status, please note you will still receive calls until your balance is cleared and payment method is updatedWhile we will make every effort to remove your phone number from our contact lists as soon as possible, it can take up to 3-business days to update all of our systems. During that time it is possible that you may receive a few more calls from SiriusXM due to marketing campaigns still in progressShould *** *** have any further questions or concerns, we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concernIf you’d like to contact us regarding this matter, please use the information listed below. SIRIUS XM Radio Inc.To: *** ** ***Attention: Customer Care*** *** ** *** *** *** *** *** ** *** Sincerely, *** *** *** *** *** ***###-###-#### (option 3)

May *, 2015 The Revdex.com Serving Metropolitan New York*** *** *** *** * *** *** *** ** *** Re: Complaint# ***, *** *** * *** Hello ***, Thank you for contacting Sirius XM on *** ***’s behalf *** ***’s
complaint is in regards to phone calls she has been receiving. She would like to be placed on the Do Not Call list A member of our Corporate Customer Relations team reached out to *** *** via email and advised her that we have updated our records to reflect her request to place her telephone number on the Do Not Call list. While we make every effort to remove this phone number from our contact list as soon as possible it can take up to 3-business days to completely update all of our systemsDuring that time it is possible that ***’ may receive a few phone calls from us due to campaigns still in processPlease be advised that this action will not be applied to important communications regarding the status of your service or account or to legally required notifications. As there is no further action to be taken we have closed this complaint as resolved SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve *** ***’s concerns. Our customer has been provided contact information if any additional support is needed. If you’d like to contact us regarding this matter, please use the information listed below. SIRIUSXM Radio Inc.To: *** ** ***Attention: Customer Care*** *** ** *** *** *** *** *** ** *** Sincerely, *** ***Sirius XM Corporate Customer Relations Team###-###-#### (Option 3)

Hello Mediator,
Thank you for contacting Sirius XM on ***’s
behalf ***’s complaint is in regards to a cancellation request she made for her old subscription as she purchased a new car that came with a free trial. She stated that she was provided a cancellation number but was not informed that her new subscription was also closed. She is requesting to have the free trail reactivated and she wants to be refunded for the un used time on his closed subscription
A member of our Corporate Customer Relations Team reached out to *** and apologized for all the frustration this issue caused. *** *** stated she no longer wanted to deal with SiriusXM and she requested a refund for unused time on her paid subscription. A check refund of $was requested on August **, and we would like to advise *** this refund process can take 5-business days. Should *** change her mind and wish to discuss her free trial we ask that she contact us at the number listed below
SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve ***’s concerns. Our customer has been provided contact information if any additional support is needed. If you’d like to contact us regarding this matter, please use the information listed below

Sincerely,

Hello Mediator,
*** states her issue is not resolved as she was charged $on October *, and October *, and her account is showing an owing balance of $24.18. *** stated she was not informed that her refund was going to be issued via check as she received an email stating her refund would be issued back to her card. She is requesting for a full refund, service to be cancelled and any owing balance cleared
A member of our Corporate Customer Relations team reached out to *** via phone and email to further discuss her complaint. We received a response from *** on October **, 2014, advising us that she wants service canceled and a refund to be applied to her credit card as well as her card to be removed off file. We would like to inform her that at her request, service on radio *** has been canceled and her account has been credited to reflect a $balance. ***’s credit card was removed off file after the first refund was requested; which then changed the refund type to invoiceCheck number *** was issued on October *, for $30.11. We have requested for a second refund of $to be issues; which will also be sent via check. We would also like to advise her that the reason we mentioned radio *** in the previous complaint was just to compare that a Sirius radio would be entitled to Howard Stern on a Select subscription. Once again we apologize for any inconvenience this has caused and should she have any further questions or concerns, we ask that she contact us utilizing our contact information below.
SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve ***’s concern
If you’d like to contact us regarding this matter, please use the information listed below
SIRIUS XM Radio Inc

Sincerely,

Hello Mediator, Thank you for contacting SiriusXM on ***’ behalf.
We regret that her recent experience led to a complaint with your agency. After researching ***’ account, her complaint regarding the outstanding balance resulted from the automatic renewal of her subscription per the Terms and Conditions in the Customer Agreement. Subscriptions automatically renew until a subscriber calls us to cancel On February **, 2014, *** purchased a 6-month XM Select subscription, at a promotional rate of $30.08. On June **, 2014, she contacted us in regards to the NASCAR channel and her subscription was upgraded to a 6-month All Access subscription at a promotional rate of $58.77, as there was a credit of $remaining from her previous subscription, an invoice was send for the $balance due for service from June **, to December **, 2014. On July **, 2014, a second invoice was sent for $51.**. *** contacted us on July **, stating she was on the incorrect subscription and she was paid through to August **, 2014. At this time her subscription was changed to a monthly XM Select at a prorated rate through to August **, and the $balance was cleared so her account reflected a $balance. She was advised at this time to contact Customer Care on August **, 2014, and the call was disconnected. On August **, 2014, the monthly subscription renewed and an invoice was sent for $20.18. On September **, the subscription again renewed and an invoice was sent for $40.36. On October *, 2014, service went inactive for nonpayment, leaving an owing balance of $for used time. A late fee was added to this balance on October *, 2014, bringing the balance to $34.62. On October **, 2014, this amount went to write off and account balance was cleared A member of our Corporate Customer Relations team spoke with *** *** and educated her on our auto renewal policy. *** opted to accept a month subscription at the promotional price of $32.22, reactivating her device, for the service period from November **, to May **, 20**. Per our Terms and Conditions, her 6-month subscription will renew at our then current price unless she contacts us prior requesting cancellation. Should *** have any further questions or concerns, we ask that she contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve ***’ concernIf you’d like to contact us regarding this matter, please use the information listed below. SIRIUS XM Radio Inc.

I am not a person who takes pleasure in driving. I ride a bicycle all week. I drive only on weekends, and leave my car parked underground on Monday thru Friday.

I was not told about XM radio by the dealer. I “discovered” it while looking at the owners manual (about two weeks after the purchase). It was stuck on channel 1, and there was a message asking me to call the 1-800 for a subscription. Needless to say, I was not impressed.

I received the letter from SXM about a week later. It said that I had a year long “trial” coming. I thought I might as well use it, so I requested a refresh. I went in non-functional just about every weekend, requiring a “refresh”. I decided I did not have the patience to deal with it. About that time, the first “weather alert” came though. There is no way to shut them off.

I called and asked for my subscription terminated, removed the radio from the account. I disconnected the yellow lead (SXM antenna).

I was angry because I did not give the dealer permission to hand my personal information to SXM. I take the transfer of my personal information very seriously. When I consider the known history of SXM to practice "stalking", I am further angered.

I would like my VIN number removed from the SXM database.

[redacted]
 
[redacted]
 
[redacted]
 
Hello Mediator,  
 
Thank you for contacting Sirius XM on [redacted]’s...

behalf.  [redacted]’s complaint is in regards to a cancellation request he made however spent 30 minutes on the phone as he continued to be offered special rates.  He stated he just wants to cancel his service.
 
A member of our Corporate Customer Relations Team reached out to [redacted] several times via phone and email however we were unsuccessful in reaching him to discuss a resolution.  Upon reviewing the account we found there are no active subscriptions and there is no balance due.  As there is no further action to be taken we have closed this complaint as resolved.
 
SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted]’s concerns.    Our customer has been provided contact information if any additional support is needed.  If you’d like to contact us regarding this matter, please use the information listed below.
 
SIRIUSXM Radio Inc.
[redacted]
 
 
 
 
Sincerely,
 
 
[redacted]

[redacted]
 
[redacted]
 
[redacted]
 
Hello Mediator, 
 
Thank you for contacting SiriusXM on [redacted]...

[redacted]’s behalf. We researched [redacted]’s complaint regarding an unauthorized charge and found that it resulted from an agent adding a follow on plan to her trial subscription in error.  [redacted] requested a refund; which was issued, but due to the credit card being removed off file, the refund type was then changed to a check.
 
On May **, 2014, [redacted] contacted us to cancel her subscription on a vehicle she sold.   She currently had a three month trial subscription on a Traverse that started on May *, 2014 and ended August *, 2014.  While speaking with our sales representative, she decided not to extend at that time, but stated she would call back.  However, the agent incorrectly processed an extension of the service on [redacted]’s account by adding an annual promotional plan totaling $100.13.  Once her trial subscription ended, the annual subscription started, charging the credit card on file.  This subscription was cancelled on August **, 2014 and a refund of $100.13 requested. 
 
A member of the Corporate Customer Relations team spoke with [redacted] and explained that due to her credit card no longer being on file, her refund would need to be issued via check.  We informed her that check refunds may take 10 -14 business days to process.  We offered [redacted] six (6) months of service at no cost to her.  A future deactivation date (FDD) was set for February **, 2015 to prevent auto renewal.  Check Number [redacted] was issued on August **, 2014.  We apologize for any inconvenience this has caused and thank [redacted] for her patience and understanding while resolving this matter.  Should [redacted] have any further questions or concerns, we ask that she contact us utilizing our contact information below.
 
SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted]’s concern. If you’d like to contact us regarding this matter, please use the information listed below.
 
 
SIRIUS XM Radio Inc.
[redacted]
 
 
Sincerely,
 
[redacted]

[redacted]
 
[redacted]
 
[redacted]
 
Hello Mediator, 
 
Thank you for contacting SiriusXM on [redacted]...

[redacted]’ behalf.  We regret that his recent experience led to a complaint with your agency.  After researching his account, it was found that his complaint is in regards to the charges associated with the automatic renewal of his two quarterly subscriptions as per the Terms and Conditions.  Subscriptions continue to renew until the subscriber calls us to cancel. 
 
On October *, 2013, [redacted] accepted a five (5) month promotional subscription on radios [redacted] and [redacted].  The $56.22 balance was paid by credit card and a confirmation email was sent advising [redacted] of the purchased subscriptions.  This email also included future purchase details with the renewal date and advising the card on file will be charged.  Service continued to renew on a quarterly basis until August **, 2014, when we received a cancel request.  At that time, he was refunded $84.31 for the August *, 2014 charge.
 
A member of our Corporate Customer Relations team spoke with [redacted] and addressed his concerns by educating him on the automatic renewal policy.  [redacted] confirmed the $84.31 refund and stated that he disputed the other charges.  We would like to inform [redacted] that we are currently offering a Free Listening period to all inactive radios until September *, 2014; which is the reason he is receiving service.  This service will automatically turn off after the Free Listening period is over.  Should he have any further questions or concerns, we ask that he contact us utilizing our contact information below. 
 
SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted]’ concern. If you’d like to contact us regarding this matter, please use the information listed below.
 
SIRIUS XM Radio Inc.
[redacted]
 
 
Sincerely,
 
[redacted]

Hello Mediator,   Thank you for contacting Sirius XM on [redacted]’s behalf...

 [redacted]’s complaint is in regards to a reactivation on two devices that she never agreed too.  She stated that now SiriusXM is trying to collect payment for a service she did not authorize.  She wants this addressed and she wants all phone calls stopped.  A member of our Corporate Customer Relations team reached out to [redacted] however we were unsuccessful in reaching her to discuss a resolution.  We have confirmed there are no active subscriptions on her account and we cleared the balance of $13.42.  As requested we have also updated the contact preferences on the account to do not call and this process can take 7-10 business days.  Should [redacted] have any further questions or concerns we ask that she contact us at the number listed below.  SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted]’s concerns.    Our customer has been provided contact information if any additional support is needed.  If you’d like to contact us regarding this matter, please use the information listed below. SIRIUSXM Radio Inc.
Sincerely

[redacted]
*
[redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] behalf.  We regret that her experience led to a complaint with your agency.  After researching [redacted] account,...

it was found that her complaint regarding a charge on her credit card resulted from the automatic renewal of her promotional rate subscription to standard rates.  Per the terms and conditions in the SiriusXM Customer Agreement, subscriptions automatically renew until the subscriber calls us to cancel.  Promotional rates only apply during the initial term and the subscription renews at the rates in effect at the time of each renewal. On February **, 20105, [redacted] purchased a 6-month subscription at a promotional rate and made the $28.46 payment via credit card.  A confirmation email was sent to [redacted] on February **, 2015 detailing the terms of the renewal and advising her of the upcoming credit card charges.  On August **, 2015, her 6-month subscription renewed at our then current price, charging the credit card on file $102.44.  On January **, 2016, [redacted] called us requesting to cancel her subscription.  In lieu of cancelation, she accepted a 5-month subscription at a promotional rate of $28.46, as there was a credit of $24.50 for unused service from the previous subscription; a balance of $3.96 was left remaining which she paid by credit card.  At [redacted] request, we removed her credit card off file and changed her billing type to invoice.  A member of our Corporate Solutions team spoke with [redacted] and informed her that auto renewal is a business practice for SiriusXM.  We want our customers to be aware of auto renewal and we inform our customers to review the Terms & Conditions on [redacted].  We discussed with [redacted] that her subscription will renew June **, 2016, at our then current prices, as promotional rates only apply during the initial term.  At that time an invoice will be sent which will include an invoice fee.  Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted]’ concerns.  If you’d like to contact us regarding this matter, please use the information listed below. Sincerely, Geraldine R[redacted] SiriusXM Corporate Solutions Team ###-###-#### (option *)

Re: Revdex.com Complaint [redacted], [redacted]   Hello Mediator,   [redacted] states his complaint has not been resolved as he states he never authorized any payment beyond the initial charge.  He stated he was never notified of a charge to his credit card and just saw the charges pilling up.   On July **, [redacted], [redacted] visited our website, [redacted] and activated a 6-month promotional rate subscription via our Online Account Center (our “OAC”) making a payment for $28.46, leaving his credit card on file for future charges.  Upon the purchase of this Select 6-month promotional rate subscription, [redacted] would have been required to read the terms and conditions himself and check the “Accept” box in order to complete the purchase.  A confirmation email was sent on July **, [redacted], confirming his transaction; which included information regarding his automatic renewal for the monthly term and advising him that on January **, [redacted] his credit card will be charged $17.07.  On February **, [redacted], [redacted] contacted us requesting to cancel his subscription.  In lieu of cancelation, he accepted an All Access 6-month promotional rate subscription and his credit card was charged $40.46.  Again, an email was sent confirming his transaction; which included automatic renewal information.  On August **, [redacted], at the end of the promotional rate term, his subscription renewed to a full price package; which bills on a quarterly subscription charging his credit card in file $67.55.  On November **, [redacted], his quarterly subscription again renewed, charging the credit card on file $68.31.  On December **, [redacted], [redacted] called us requesting to cancel his subscription; which we processed immediately and a refund of $46.78 was issued for unused service.   A member of our Customer Solutions Team reached out to [redacted] via telephone and email to further discuss his complaint.  We received an email response from [redacted] stating that he wants a refund of the fraudulent charges and he has nothing further to say.  As previously stated, no further refunds will be issued as his subscriptions automatically renewed per the terms and conditions in the SiriusXM Customer Agreement.  [redacted] activated the subscription online himself; where the terms and conditions were provided to him, as well as accepting another promotional rate subscription on February **, [redacted], where disclosures were read to him advising him of the automatic renewal.  Since there is no further action to be taken, we have closed this complaint as resolved.   SiriusXM values each customer and is committed to providing stellar service.  We have taken appropriate measures to resolve [redacted]’s concerns. If you’d like to contact us regarding this matter, please use the information listed below.     [redacted]  Sincerely,   Geraldine R[redacted] Sirius XM Corporate Solutions Team ###-###-#### (option *)