Sirius XM Radio

Review: charged my credit card for over $200.00 without permission. called them and they gave me

a rate of $28.00 for 6 months and said they would credit my credit card. In the meantime

I received a check for $173.00 or so. I threw the check away because I thought it was sent in

error as I was told they were credit my credit card. This happened on 2/**/15 and credited on 2/**/15. My credit card was charged again on my April 2015 statement. The credit card company said they cannot do anything. I have called sirius radio at least 10 times. A few months ago they told me they would reissue a check and it would take about 6 weeks to receive. Never received the check. I called again last week 5/**/15 and was told even by a manager that they would process and it would take another 6 weeks to receive. This is ridiculous. It is going on 4 months and I still have not received a check.Desired Settlement: I would like a refund check sent immediately.

Thank you

Business

Response:

June *, 2015 The Revdex.com Serving Metropolitan New YorkMediator[redacted] Re: Complaint# [redacted], [redacted] Hello Mediator, Thank you for contacting Sirius XM on [redacted]’s behalf. [redacted]’s complaint is in regards to an automatic renewal that charged his credit card over $200.00. He was advised the refund would be issued via check so when he received a check refund so when he received a check in the mail for $173.00 he threw it away. He is currently still waiting on his refund. A member of our Corporate Customer Relations team reached out to [redacted]’s however as he was not available we spoke with his wife. We advised her that we have sent up her information to cancel the old check as they threw this out. Once this refund is placed back on her account we will process this refund of $173.05. [redacted] was satisfied with the information and she has our contact number should she have any further questions or concerns. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. Our customer has been provided contact information if any additional support is needed. If you’d like to contact us regarding this matter, please use the information listed below. SIRIUSXM Radio Inc.To: [redacted]Attention: Customer Care[redacted] Sincerely, [redacted]Sirius XM Corporate Customer Relations Team###-###-#### (Option 3)

I called in mid March-2016 to cancel mu subscription. After checking my bank statement the first week of April-2016 there was a charge for XM radio. This really aggravated me so I called again. I was told they would cancel my subscription and refund my money in 3-5 business days. That really upset me because they took my money immediately but want to keep it for 3-5 more days before returning it! When I asked to speak to a supervisor or the complaint department I was put on hold and never got to talk to anyone.

I hope they recorded the conversation as they say they may to hear the bt customers put up with!

I will never deal with them again and will pass my experience on to anyone that will listen.

Overcharged my account. When I called they kept transferring me,they kept trying to get me to renew wouldn't take no for an answer.

Moved my service from one vehicle to another. My new vehicle had a 3 month trial and I still had 6 months to go on my old vehicle. Have to cancel old plan and loose money to renew. When asked how it was broke down transferred to the business dept. which 15 minutes later never answered. Recalled asked for a supervisor right away would not give me one finally after she yelled at me on the phone she said she would get a supervisor and it was her again playing the supervisor role. I dislike working with anyone at this company.

I have been trying to purge our information from the Sirious system for a year. I have been told that they can only deactivate radios and remove us from mailings, emails, and calls. That we will still be in the system. They have us in their system for a car we haven't had for 7 years!!! I made it clear I was contacting Revdex.com and that I no longer want to be connected in their system in any form. Soupposedly my complaint will be sent up the chain. This is a very sketchy outfit. Do not trust Sirious radio!

Review: This is third time I try to resolve this issue with the business. I cancelled the service 2 years ago and recently received a new billing statement. I called to complain about the practice and made it clear I did not want or care for the service . I was assured that my account was showing it had been cancelled. This business has failed to follow through on the cancellation request. Their business practices are unethical and a reflection of customer service options that are not being reported accurately or correctly. This has resulted in aggravation and taken much of my personal time to resolve this issue and left with this option to pursue in an effort to resolve it.Desired Settlement: I want my account closed permanently, I will not be submitting any form of payment for the billing statement sent for services I had cancelled 2 years ago. Your assistance in filing this complaint and providing the desired outcome is appreciated.

Business

Response:

Hello Mediator,

Thank you for contacting Sirius XM on [redacted]’ behalf. We regret that their recent experience led to a complaint with your agency. A member of our Corporate Customer Relations team reached out to [redacted] to express our concern and offer a resolution.

[redacted] states she cancelled service and received a new billing statement and was assured her account was cancelled. She is requesting for her account to be closed permanently.

We reached out to [redacted] and informed her that upon reviewing the account, we show no request for cancellation of service. We confirmed that we have closed service on September **, 2013 and credited her account to reflect a $0 balance. Should she have any further questions or concerns, we ask that she contact us utilizing our contact information below.

Sirius XM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’ concerns. If you’d like to contact us regarding this matter, please use the information listed below.

Review: I had a six month subscription to Sirius Satellite Radio. After the subscription had expired I received numerous calls and letters asking me to renew my subscription. I told the reps who called me on 4 different occasions that I did not wish to renew my subscription. I also told them to discontinue sending letters in the mail asking me to renew my subscription. This has been going on since December of last year. I just received another letter in the mail today asking me to renew my subscription. I do not want to receive any additional solicitations from this company.Desired Settlement: I just want them to stop asking me to renew with them.

Business

Response:

Hello Mediator,

Thank you for contacting Sirius XM on [redacted]’s behalf. We regret that his recent experience led to a complaint with your agency. After researching [redacted]’s account, it was found that his complaint is in regards to receiving repeated mailings after requesting to no longer be contacted.

Upon review, we found two (2) accounts that show a do not call request on February *, 2014. At this time, account [redacted] and [redacted] were updated for do not call only.

A member of the Corporate Customer Relations team spoke with [redacted] and informed him that the contact preferences have been updated on both accounts to do not contact. We advised him that while we make every effort to remove the contact information from our lists as soon as possible, it can take up to 10 business days to completely update all of our systems. During that time, it is possible that he may receive a few more mailing due to campaigns still in progress. We would like to inform [redacted] that he could also find more information about this process by accessing the following link [redacted]. Should he have any further questions or concerns, we ask that he contact us utilizing our contact information below.

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concern. If you’d like to contact us regarding this matter, please use the information listed below.

SIRIUS XM Radio Inc.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Harrassment.

On June [redacted] I received a phone call from Sirus XM Radio ([redacted]). They wanted to know if I wanted to renew my subscription (that came with the vehicle when we brought it in December 2013). I told them no thanks.

Then on on June [redacted], I received 4 phone calls from Sirus XM Radio ([redacted]) asking me the same question. I again told them no thanks and then asked them to remove my name for their call list.

On Monday, June [redacted] I received 2 more phone calls from Sirus XM Radio ([redacted]) once again asking me the same question. I told them NO and that I had asked that my contact information be removed from their database. They then proceed to ask me what my phone number was. Well, its obvious they had it as they had been calling me repeatedly; however I gave it to the caller (###-###-####) as well as my other two phone numbers. I then told them that if I continued to received phone calls from them that I would file an complaint with the Revdex.com.

On Tuesday, June [redacted], they called me two more times.

On Wednesday, June [redacted] I received three more calls from them

On Thursday, June [redacted] which is today, I have thus far received two more calls.

This form of harassment needs to stop and it needs to stop immediately because I wll file a a complaint with the Federal Government if I get any additional calls.Desired Settlement: No more phone calls ever from this company. I also DO NOT want to get anything from them in the mail..... (U.S. Mail, UPS, FedEx, email anything.

I want ALL correspondence and communication from them to STOP!!!!

Thank you

Business

Response:

[redacted]

Hello Mediator,

Thank you for contacting Sirius XM on [redacted]’ behalf. We regret that her recent experience led to a complaint with your agency. After researching her account, it was found that her complaint is in regards to receiving repeated phone calls after requesting to no longer be contacted.

A member of the Corporate Customer Relations team spoke with [redacted] and informed her that the contact preferences have been updated on her accounts to do not contact. We advised her that while we will make every effort to remove her phone number from our lists as soon as possible, it can take up to 10 business days to completely update all of our systems. During that time it is possible that she may receive a few more calls, due to campaigns still in progress. Should [redacted] have any further questions or concerns, we ask that she contact us utilizing our contact information below.

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’ concern. If you’d like to contact us regarding this matter, please use the information listed below.

SIRIUS XM Radio Inc.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I called and cancelled my Sirius Radio subscription three years ago. The automatic renew, specifically requested, was not process correctly and although I have not had service in my vehicle for 3 years, they automatically renewed my service for a car that I no longer own.Desired Settlement: I want to caution everyone that has previously done business with this company that they are sneaky thieves. Not only did they renew my service after being specifically requested not to do it, they report not having any record of our previous conversation for cancelling the service which I have not had for over three years, claiming that I was a continual customer even though the Sirius Radio was not functional in my vehicle.

Business

Response:

Hello Mediator,

Thank you for contacting Sirius XM on [redacted]’ behalf. [redacted]’ complaint is in regards to an automatic renewal that he claims to have cancelled three years ago. He stated he has not owned the vehicle in over three years so he does not understand why his service was not closed when requested. After reviewing the account and contacting him, we found there were no notes on the account since September *, 2010 when the service was activated. Per the Terms and Conditions an account will continue to renew until the customer calls to cancel and according to the notes there was no cancellation request made.

The service was closed on October *, 2013 as requested and a full refund for the 2013 charge was issued back to the credit card on October*, 2013 in the amount of $527.87. Since that time we have removed the credit card information from the account as requested by [redacted] and we have confirmed that the subscription is closed. Since this issue has been addressed we have closed this complaint as resolved.

Sirius XM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’ concerns. Our customer has been provided contact information if any additional support is needed. If you’d like to contact us regarding this matter, please use the information listed below.

Sincerely,

Sirius XM Corporate Customer Relations Team

Review: This could also fall under the category of this company has unethical billing methods. I have attempted to cancel service with Sirius XM several times. I agreed to extend with them because of "free trials" and/or "promotional rates". However, I have received many different bills from them with different bill amounts. I've made several calls to them @ ###-###-#### to have the bills corrected and the balance back to zero. They simply do not get it accomplished. I spoke to customer "service" just this month because I received a bill for $73.36, even though I was on a 5 month promotional rate that expired on Oct. **, 2013. On Oct. **, 2013 I called and cancelled my account, explained I did not want any automatic renewal, nor did I want any more "offers" from them. After articulating this multiple times to the customer "service" agent, I was ensured that my account would be closed and the balance set at zero. However, I've received yet another bill in the mail requesting $73.36. I will not pay this company a cent, and I will not waste another minute of my life contacting them. Nobody can be this stupid...only dishonest and unethical! Please intervene & also share with other potential consumers! CONSUMER BEWARE OF THIS COMPANY & THEIR BILLING PRACTICES!!!!Desired Settlement: I would like to have a statement from this company showing there is no balance. Additional, I do not want to be contacted by them for any marketing purpose. Thank you for your time, Revdex.com!!!!

Business

Response:

Hello Mediator,

Thank you for contacting Sirius XM on [redacted]’s behalf. We regret that his recent experience led to a complaint with your agency. A member of our Corporate Customer Relations team reached out to [redacted] to express our concern and offer a resolution.

[redacted] states he has received many different bills from SiriusXM with different billing amounts and made several calls to have the billing corrected and the balance back to zero. He states on October **, 2013 he called and cancelled service and explained he did not want the auto renewal or any further offers. He states he received another bill for $73.36 and he is requesting for a statement showing his account is at a zero balance and no longer wants to be contacted.

Upon reviewing the account, we saw were a five month promotion was accepted for service from May **, 2013 to October **, 2013. Per our terms and conditions, service renewed on October **, 2013 and an invoice was sent for the $73.36 balance due for service until January *, 2014. Service was canceled on this date and the $2.14 invoice fee was credited for his account to reflect a zero balance.

A member of the Corporate Customer Relations team reached out to [redacted] and explained that the invoice was sent on the same date he called to cancel service. We confirmed that his service was cancelled and his account is at a zero balance. We have updated his account with his request not to contact him with solicitations. We would like to advise him that while we will make every effort to remove his phone number from our lists as soon as possible, it can take up to 10 business days to completely update all of our systems. Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below.

Sirius XM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. If you’d like to contact us regarding this matter, please use the information listed below.

Review: Sirius XM billed my credit card with the first customer service agent stating that my XM radio would start immediately. It did not start immediately. I called Sirius and the next service agent had no information about my account at all. I called my credit card company and the charge was listed on my account. I called back two more times and no one could see that my card was charged but were all sorry that I was getting frustrated but would be able to take my card info and charge me again and get activation immediately. On the last call I asked to never be called or contacted again because of a serious disconnect with Sirius customer service, which totally sucks. I called my credit card company and placed a dispute.Desired Settlement: I never want Sirius XM to contact me again.

Business

Response:

[redacted]

Hello Mediator,

Thank you for contacting Sirius XM on [redacted]’s behalf. We regret that his recent experience led to a complaint with your agency. We have investigated [redacted]’s complaint regarding being charged for service he did not receive and determined it was due to agent error.

On July **, 2014, [redacted] accepted a promotional 6- month subscription for $29.94 plus applicable fees and taxes. [redacted] provided his credit card number and a payment of $36.00 was debited. However, the agent activated the incorrect radio id and when [redacted] contacted Listener Care to state he was not getting service, he was advised it was due to no service being activated with his radio id.

A member of the Corporate Customer Relations team spoke with [redacted] and apologized for any inconvenience he experienced. [redacted] provided us with his credit card number and we were able to find the charge. [redacted] stated that he disputed the $36.00 charge with his bank. We provided [redacted] with a 5-month promotion on radio [redacted] and credited his account to reflect a $0 balance. Should he have any further questions or concerns, we ask that he contact us utilizing our contact information below.

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concern. If you’d like to contact us regarding this matter, please use the information listed below.

SIRIUS XM Radio Inc.

Sincerely,

Review: I PURCHASED A USED VEHICLE WITH A RADIO WITH XM CAPABILITIES IN MARCH, 2014. THE SCREEN STATED TO CALL FOR FREE 30 DAYS SERVICE. DURING THE 30 DAYS I DECIDED NOT TO KEEP THE SERVICE. UNKNOWN TO ME, SIRIUS XM STARTED TO CHARGE ME A MONTHLY FEE OF $17.35 FROM APRIL, 2014. IT WAS JUST A WEEK AGO, AFTER RECEIVING MY MONTHLY CHARGE CARD STATEMENT, THAT I BECAME AWARE OF THE CHARGES. I NEVER RECEIVED ANY SERVICE DURING THAT TIME AND WASN'T AWARE I WOULD BE BILLED AUTOMATICALLY AFTER THE 30 DAYS. THIS COMPANY HAS A POLICY THAT WOULD REQUIRE ME TO CALL TO ACTIVATE THE SERVICE AFTER THEY BILLED ME WITHOUT NOTICE. THIS MEANS THAT I WOULD BE PAYING FOR SERVICE THAT THEY ARE NOT PROVIDING BECAUSE DESPITE THE FACT THAT THEY CAN BILL AUTOMATICALLY, THEY DON'T ACVTIVATE THE SERVICE AUTOMATICALLY. THIS IS HOW IT HAD GONE UNNOTICED BY ME FOR THESE PAST MONTHS.

I ASKED THE COMPANY ON OCT. [redacted] BY TALKING WITH [redacted], TO REFUND ALL THOSE MONTHS OF SERVICE CHARGES BECAUSE THE COMPANY SHOULD HAVE BEEN AWARE OF MY NON-USE DO TO THE FACT THAT I NEVER CALLED TO "ACTIVATE" THE SERVICE AS THEY REQUIRE. HE STATED THAT THE COMPANY WOULD NOT DO THAT EXCEPT FOR $7.80 PARTIAL REFUND FOR THIS LAST CHARGE IN OCTOBER. SINCE WE COULDN'T COME TO TERMS, I ADVISED HIM I WAS CALLING THE Revdex.com TO HELP RESOLVE THIS.Desired Settlement: ALL CHARGES REIMBURSED EITHER BY CHECK OR RETURNED TO MY ACCOUNT.

Business

Response:

[redacted]

Hello Mediator,

Thank you for contacting Sirius XM on [redacted]’s behalf. [redacted]’s complaint is in regards to an automatic renewal for a subscription he did not agree to as he only wanted the 30 day free trial. He stated that he never had the service so he requested a refund however was informed he would only be refunded a partial rate of $7.80. He wants to be refunded for all charges going back to April 2014.

A member of our Corporate Customer Relations Team reached out to [redacted] several times to discuss his concerns however we were unsuccessful in reaching him to come up with a resolution. Upon reviewing his account we found that he was not registered for the online listening as he never went online to set this up. We would like to speak with him so we could start the process to issue his refund of $113.62 for the charges as he did not use the service. We ask that he contact us at the number listed so we can start this process and confirm the information on his account.

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. Our customer has been provided contact information if any additional support is needed. If you’d like to contact us regarding this matter, please use the information listed below.

SIRIUSXM Radio Inc.

Sincerely,

Review: Trial period of Sirius comes with an automatic renewal. I did not agree to an auto renewal. Wife had Sirius she was not informed about the auto renewal policy.

Will also contact the [redacted] Attorney General concerning this practice.Desired Settlement: Sirius to provide a refund of the money they charged use. A letter of apology.

Business

Response:

February**, 2015 The Revdex.com Serving Metropolitan New York[redacted] Re: Revdex.com Complaint ID[redacted], [redacted] Hello[redacted], Thank you for contacting SiriusXM on [redacted]’s behalf. We regret that his recent experience led to a complaint with your agency. After researching [redacted]’s account, it was found that his complaint relates to our auto renewal policy. On July**, 2014, [redacted] purchased a 6 month subscription at a promotional rate on radio [redacted] for $36.04. On January**, 2015, at the end of the promotional term, the 6 month subscription automatically renewed at our then current rate of $109.60. However we were unable to charge the credit card on file. A member of our Corporate Customer Relations team reached out to [redacted] to address his concerns and we reviewed the automatic renewal policy. We informed him that trial subscriptions do not automatically renew as they are just trials and will only continue after the trial if you decide to purchase additional service. We also explained that promotional rates only apply during the initial term, after that time period our then current rates take effect. [redacted] accepted a Mostly Music annual subscription at a promotional rate of $121.90. A future deactivation date (FDD) was set for February**, 2016 to prevent auto renewal. Should he have any further questions or concerns, we ask that he contact our Customer Relations Team at the number provided below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concern. If you’d like to contact us regarding this matter, please use the information listed below. SIRIUS XM Radio Inc.To: [redacted]Attention: [redacted] Sincerely, [redacted]###-###-#### (option 3)

I hav had Sirius for about a year now. Being that I live in [redacted] and I do not like country I don't have a lot to pick from for my music. I had to renew with them 2 times now both times have had an issues with them. The first time the not only tried to charge late fees and other charges do to our bank change. Then After I received a bill for it I asked them why they did that they told me it was for this and or that. But I told him you have my phone number on file right, I was told yes. I then asked him well you will cal me with offer but not with a bill issues and or sent out something in the mail? He then answer I don't know. After getting all that out of the way. I was able to get all of that out of the way. I then was able to renew, Now going in to my next renewal was just under 100$ for 6 mouths ..... so I just talked with them about that do to the last time I renewd I was told that it would only be something like 70 to 70$ noe 90 something. then when I asked them about that they were like OO that cause it was a promotion and that no longer applies. come on 100$ for 6 mouths I can get [redacted] for 1$for 3 mouths. I end my talk with them buy telling them that I am not sure that I am going to keep there service come the new renewal and that I would like to receive a letter a mouth be for My renewal. They rep just seem to act like she didn't even hear me.

They require you to call to cancel service so that you have no proof that you cancelled it when they bill you again.
Stay away from Sirius XM

I had purchased a 6 month membership April 2015. I bought a new vehicle end of may 2015 which came with 1 year free service. I called to have the 4 months remaining on old vehicle(already paid in full) added to end of new vehicles 1 year service. I was told that it was done and would be good until sept. 2016. I rrecently received an email telling me march * ,2016 my credit card will be charged the 98.94 for a 6 month subscription. When I called, I was told that my "old" subscription takes over the new one so I had my 4 months and the "year free " from the dealership becomes a "monetary" amount which works out to 6 months and that is done in march 2016. I said that is not what I was told and if so I would have cancelled the old and got a refund and still be in my free year from the dealership. When I said I was going to report to the dealership as they are paying for a year service that I'm not receiving I was told "that's fine,they know its a process". Won't ever renew with them again. And I have notified the dealership. I hope all dealerships cancel their contract with Sirius,I think that " monetary" amount might kick them in the [redacted] as they deserve.

Review: I have been a Sirius XM customer for several years with consecutive one-year contracts starting sometime each August. I have always been careful to not enter into any auto-renewal contract: I pay in full each year and do not allow them to "save" my debit card for future use. Their prices have increased yearly and this August I decided not to renew. SiriusXM sent several payment requests, none of which stated when my contract would expire. I was unable to find this information through their web site either. Eventually in late August they sent a yellow envelope and letter stating that if I did not pay they would cancel my account (which is exactly what I wanted). Then in mid-September they sent a "past due" letter and I was forced to call them. What ensued was a lengthy, high pressure sales call where I had extreme issues getting the operator to cancel all service (which should have already been terminated!). Now I have received an email from SiriusXM stating I owe $23.15 plus an "administration fee" of $2.00 for services I did not want and did not use.Desired Settlement: Cancel these charges for service I did not order and SiriusXM already send a notice that my service would be terminated. I still have the (undated) letter and envelope.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I, and many others, subscribe to SiriusXM radio for 40s on 4, the only channel providing 40s/Big Band music. We generally have to do without 40s on 4 for two months of Christmas music. Now, SiriusXM is also subsuming 40s on 4 for THREE months for a "Billy Joel channel". Listeners can hear Billy Joel on many other channels; we cannot hear 40s music on any other channel. I do not wish to pay for service I am not receiving. Restore 40s on 4 immediately.Desired Settlement: The desired outcome is restoration of 40s on 4 channel. If not, I will be cancelling my subscription and demand a refund.

Business

Response:

[redacted]

Thank you for contacting Sirius XM on [redacted]’s behalf. [redacted]’s complaint is in regards to the recent programming change to 40’s on 4 as this channel has been replaced with Billy Joel until June 2014. She stated that she paid for a subscription and she would like this channel returned immediately so she can continue listening to this programming.

A member of our [redacted] reached out to [redacted] and apologized for all the frustration this issue caused. We informed her that we have forwarded her feedback to the appropriate department and we would like to advise her that per the Terms and Conditions we reserve the right to change, rearrange, add, or delete programming, including canceling, moving or adding particular channels, at any time, with or without notice to the customer. 40s on 4 will return to satellite radio on June **, 2014 but until then the service is still available on SiriusXM Internet Radio Channel 4 and on our mobile apps in the Pop category. We again apologized for her frustration and we offered to place her subscription on hold while she is not listening to the programming. She stated that she would think about her options and reach back out. We have closed this complaint as resolved as there is no further action to be taken.

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. Our customer has been provided contact information if any additional support is needed. If you’d like to contact us regarding this matter, please use the information listed below.

SIRIUSXM Radio Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My wife and I bought a car that came with a promotional 3 months of SiriusXM. We don't really need or use the satellite radio so we let it expire and that apparently told SiriusXM to constantly call us and try and sell us promotions. I couldn't say, "No thank you, please stop calling" enough. I had to accept the 1 month for $.99 just to get the lady to stop. Now I have to call in and cancel it so it won't renew for the full ~$18 a month. Such high pressure sales tactics really rub me wrong.Desired Settlement: Please remove me from your calling list. If and when I want to use the satellite radio, I will contact SiriusXM.

Business

Response:

February**, 2015 The Revdex.com Serving Metropolitan New York[redacted] Re: Complaint#[redacted], [redacted] Hello[redacted], Thank you for contacting Sirius XM on [redacted]’s behalf. [redacted]’s complaint is in regards to phone calls he has continued to receive asking him to reactivate his subscription. They would like all contact to stop and confirmation that their monthly subscription will not renew. A member of our Corporate Customer Relations team reached out to [redacted] via email and advised him that we have updated all his contact preferences to Do Not Contact. We advised him this can take 7-10 business days to completely update all our campaigns currently in progress. We also advised him we have set an end date for March**, 2015 so that his subscription will not automatically renew. As there is no further action we have closed this complaint as resolved. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. Our customer has been provided contact information if any additional support is needed. If you’d like to contact us regarding this matter, please use the information listed below. SIRIUSXM Radio Inc.To: [redacted]Attention: [redacted] Sincerely, [redacted]###-###-#### (Option 3)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I appreciate the timely manner at which this was handled. Thank you

Sincerely,

Review: On March **,2015 I called Sirius XM to inquire about a charge on my bill for $46.27. The recording while waiting actually called it a credit which really confused me. I have just hung up after spending 1 hour speaking to 3 people including an arrogant supervisor. Sirius XM was supposed to remove a radio in a June 2014 after they shipped me a new one to replace the very old one I had. I had responded to an email offering me the radio at discounted price. They failed to remove the old radio from account ( nobody even noticed after I called in another time to change my plan to mostly music). This was just discovered today that I've been paying $9.95plus fees for a non- existent radio! They will only refund me $50 because supervisor started lecturing me that it was my responsibility to notice the extra charge which was included on chargecard every 3 months and refused to go back to 9 months ago when this error began. I spent too much time on this and told her to give me the $50 back and told her I was filing a complaint..I believe Sirius XM owes me $90 plus taxes and fees...Desired Settlement: Aside from the adjustment to my credit card for All money overcharged I would like an apology letter as well for the arrogant attitude of the supervisor. I am a long time customer and before this phone call occurred was going to inquire about what cost is to add Sirius to my car as well. My interaction with this company today was tedious and not resolved in the correct manner, not to mention that this borderlines on fraud since Sirius XM has taken money from me they are not entitled to. Thank- you very much for looking into my complaint.

Business

Response:

March ** 2015 The Revdex.com Serving Metropolitan New York[redacted] Re: Complaint# [redacted], [redacted] Hello [redacted], Thank you for contacting Sirius XM on [redacted]’s behalf. [redacted]’s complaint is in regards to a device he is being charged for that should have been cancelled nine months ago. He stated he was advised he would only be refunded $50.00 as it is his responsibility to monitor his credit cards. He is requesting to be refunded the full $90 plus tax. A member of our Corporate Customer Relations reached out to [redacted] as she stated she was handling these billing concerns. We discussed SiriusXM’s policies in reference to adding a second radio with a paying subscription to an account. We agreed there was miscommunication when the equipment order was placed. We reviewed [redacted]’s billing and as a courtesy we provided her with a forty dollar service credit that will cover the cost of her next quarterly renewal in lieu of refund. As there is no further action to be taken we have closed this complaint as resolved. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. Our customer has been provided contact information if any additional support is needed. If you’d like to contact us regarding this matter, please use the information listed below. SIRIUSXM Radio Inc.To: [redacted]Attention: [redacted] Sincerely, [redacted]###-###-#### (Option 3)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,