Sirius XM Radio

Review: I have had Sirius for 2 or more years. I traded in my 2007 Sante fe June [redacted] 2013 for a 2009 santé fe. Called to have the service stopped on the 2007 and transferred to the 2009. Customer said with the purchase of the 2009 we had three months free service because of the place we bought the car. So my service was stopped on the 2007 and started on the 2009. I had a $34.04 credit on my account and they have my debit card to bill my account once the 3 months were up, use my credit and bill the rest to my debit card. I received an offer in the mail in my husbands name [redacted] with an offer and stating my free trial was almost over. I call and talk to customer service. Asked why in husbands name and different account and wanted to get account fixed so that my credit will be used. old account # *-[redacted] and new account number [redacted]. I was told accounts were combined I wanted the 1 year service for $95.00 + $11.88 radio service fee. Total $106.88 minus my $34.04 credit leaving me a balance of $72.84 to cover 9/*/2013 thru 9/*/2014. My debit was to be charged the $72.84. I get letter in mail saying I owed $72.84 so I looked online bank and they had not run my debit. I called the same day I got the letter. 9/**/2013 and talked to them. My debit was charged the $72.84 account paid in full for the year. I received an email 9/**/2013 stating my account was not paid an to avoid disconnect of service I need to pay $72.84. I called they said I didn't owe anything to disregard the letter and my service would not be cut off. Game me a reference number [redacted]. Then on October *, 2014 received email that my account was past due need to pay $72.84 or service would be disconnected. I called again and was very angry. Again was told my account was paid up no problem. and said would stop all emails to my account. I stated I just want my account fixed as it should be. A few days latter I received a letter in the mail dated 10/*/2013 stating immediate action required again I called and demanded they fix this account. I was told my account was fixed and no interruption to service would happen. October ** my service was cut off. I called and the woman I talked to said she tried to have it fixed (turned on) and someone would call me. My service still off and no phone call.Desired Settlement: I want my service turned back on per the contract that covers 9/*/2013 thru 9/*/2014 with the date of service to add additional days to cover the days my service has been cut of for example as of today it would be 9/*/2013 thru 9/**/2013 with a letter reflecting new thru date. I only want what I paid for and feel since I have been without service now for 5 days it should be extended the number of days I have been without service.

Business

Response:

Hello Mediator,

Thank you for contacting Sirius XM on [redacted]’s behalf. We regret that her recent experience led to a complaint with your agency. A member of our Corporate Customer Relations team reached out to [redacted] to express our concern and offer a resolution.

[redacted] states she called to have service transferred from her 2007 Sante Fe to her 2009 Sante Fe. She states her new vehicle came with a three month trial and she had a credit of $34.04 which would be used towards future service. She states she received a letter offering one year of service for $106.88 and placed her debit card on the account to pay for the remaining $72.84 balance. She states she received a letter stating she owed this amount and upon calling, her card was not charged and she made a payment for the balance due. She then received another letter stating service will be disconnected if the payment was not received and upon calling Listener Care she was advised there was no owing balance. She states on October **, 2013 her service was cut off and she is requesting for it to be turned back on with additional days for lost service.

A member of the Corporate Customer Relations team reached out to [redacted] and explained to her that we are currently having issues with consolidated accounts and we are showing the balance was paid, but the system is not recognizing the payment and is continuing to send notices requiring payment. We informed her that we are working on resolving the issue and advised her that any invoices received in the interim should be ignored. [redacted] was advised that once this issue is resolved she will be compensated for any lost time. [redacted] stated she is satisfied now that she is aware we are taking care of this issue. Should she have any further questions or concerns, we ask that she contact us utilizing our contact information below.

Sirius XM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. If you’d like to contact us regarding this matter, please use the information listed below.

Review: Hello, I am re-opening a complaint, as it was never resolved. The previous complaint was New York Revdex.com complaint #[redacted] [Incident: [redacted]]. Again, the original complaint against Sirius XM was: I canceled the service in January of 2014. Sirius sent a refund check of approx. $100 to an incorrect address (not the address I specified). An unknown person at this incorrect address fraudulently deposited the check into their Bank of America account (I bank at [redacted] fyi). So, I never received the refund check, AND the check was fraudulently deposited by an unknown person. I have been working with [redacted] at Sirius XM Customer Relations. Sirius acknowledged the situation and said that they were going to retrieve the fraudulent deposit amount from Bank of America. Once they did this, then they would send a second refund check to me at the correct address.

UPDATE: I know for a fact that the fraudulent deposit amount was reversed at Bank of America (because Bank of America told me). So, Sirius now has my refund money back into their account. This reversal took place approximately one month ago. But, I am still getting the run-around and no action from Sirius on sending me a second check. So, can you step in and ensure that, now Sirius has the funds back from the fraudulent depositor, that they send me the funds due me? Thanks again, [redacted]Desired Settlement: That Sirius XM sends me the refunded amount originally asked for in January of 2014.

Business

Response:

[redacted]

Hello Mediator,

Thank you for contacting Sirius XM on [redacted]’s behalf. [redacted]’s rejection is in regards to a refund of $100.00 that he has still not received as an unknown person fraudulently deposited this check into their bank account. He stated he sent in the proper paper work to start the refund process and deal with the Bank of America but he has not heard anything regarding his refund in several weeks.

A member of our Corporate Customer Relations team reached out to [redacted] and informed him that we are currently looking into the investigation between Chase bank and the Bank of America. We explained that as soon as we have more information on his refund we will reach out to him to update him on the status. As there is no further information at this time we have closed this complaint as resolved.

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. Our customer has been provided contact information if any additional support is needed. If you’d like to contact us regarding this matter, please use the information listed below.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This complaint will not be closed until I get my refund check. As previously stated, [redacted] directed me to fill out a form detailing the check theft and fraudulent deposit into the thief's Bank of America account, which I did, and I also copied Sirius on the letter as requested by [redacted] in Customer Relations. I was informed by Bank of America that the fraudulent deposit was reversed, and now Sirius has my refund $ back. So, now, all I need is for Sirius to mail me a check for $99.24 at the address requested ([redacted]). Revdex.com, please help me stay on Sirius until this is resolved...it has been almost 6 months since the original request for a refund check and I still don't have my refund back yet. I am now also going to initiate a complaint also with the New York Attorney General's office. Regards, [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Hello Mediator,

Thank you for contacting Sirius XM on [redacted]’s behalf. [redacted]’s rejection is in regards to not receiving his refund of $99.24. He stated he will not close this complaint until he receives his money and that he is also opening a complaint with the Attorney General of New York.

A member of our Corporate Customer Relations team reached out to [redacted] and informed him that we have submitted a manual check request in the amount of $99.24. We appreciate [redacted]’s patience while we worked on resolving these concerns. He has our contact number should he have any further questions or concerns.

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. Our customer has been provided contact information if any additional support is needed. If you’d like to contact us regarding this matter, please use the information listed below.

Review: I received a free initial service from Sirius XM radio. After the initial service I chose to continue the service for 3 months. My credit card was automatically charged the full rate so I called and spoke with a sales rep. He gave me a lower rate and removed my credit card so it could not be automatically renewed. In August my account expired but was automatically renewed at the full rate. I started receiving emails stating that my account was past due. I called and cancelled all service. I explain that I did not have the option to cancel the service before it was past due.

Business

Response:

[redacted]

Hello Mediator,

Thank you for contacting SiriusXM on [redacted]’s behalf. We regret that her recent experience led to a complaint with your agency. After researching [redacted]’s account, it was found that her complaint regarding receiving emails stating her account was past due resulted from the automatic renewal of her subscription. Subscriptions continue to renew until the subscriber calls us to cancel. Invoice payment does not prevent automatic renewal from occurring.

We spoke to [redacted] and confirmed that her subscription was cancelled and her account credited to reflect a $0 balance. [redacted] stated her main frustration was the time it took to cancel her service. She stated upon requesting cancellation she was made several different offers to remain when she was not interested. I apologized and advised her that our agents will make three attempts to retain a customer prior to canceling; which she understood. [redacted] stated that SiriusXM should have an online option to cancel service; which will make it easier on customers who do not have the time to listen to sale pitches. We appreciate her feedback in regards to customer service as it helps us develop new processes and policies that improve our customer support and this will be shared. Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below.

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concern. If you’d like to contact us regarding this matter, please use the information listed below.

Sincerely,

Review: I got a trial with the purchase of a new rig, and don't really care for the satellite radio. So when they call me, I tell them I don't want their service, and quit bugging me. And last night my email kept going crazy as they sent me 67 consecutive emails. This needs to stop. I don't want to pay for radio.

Business

Response:

[redacted]

Hello Mediator,

Thank you for contacting Sirius XM on [redacted]’s behalf. We regret that his recent experience led to a complaint with your agency. After researching [redacted]’s account, it was found that his complaint is regarding a request to no longer be contacted.

We have updated our records with [redacted]’s request not to contact him with solicitations. We would like to advise him that while we will make every effort to remove his contact information from our lists as soon as possible, it can take up to 10 business days to completely update all of our systems. During that time it is possible that he may receive a few more calls/emails due to campaigns still in progress. We would like to inform [redacted] that he could also find more information about this process by accessing the following link [redacted].

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concern. If you’d like to contact us regarding this matter, please use the information listed below.

SIRIUS XM Radio Inc.

Sincerely,

Review: Sirius XM Radio processed two unauthorized charges for two months of service. I did not receive and invoice. I called the company three times to try and resolve the issue, but they refuse to resolve the issue. When I offered to roll up the charges into a new promotion, they refused. They will do a new promotion for $35.00 plus the two months they billed me, which comes to about $70.00. This discrepancy all happened when I decided to try the "All access" plan which I had for about a week and then decided to cancel that plan and go back to the standard plan. Every time I called, I speak to someone, not from the United States, and each time I explain the issue, they all sound like robots and I get nowhere. I would be happy to pay the bill, if they would roll the unauthorized two months into a six month promotion, which approximately $25.00 plus tax.Desired Settlement: Either credit the two months or roll the two months into a new six month promotion.

Business

Response:

[redacted]

[redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted]’ behalf. We regret that her recent experience led to a complaint with your agency. After researching [redacted]’ account, her complaint regarding the outstanding balance resulted from the automatic renewal of her subscription per the Terms and Conditions in the Customer Agreement. Subscriptions automatically renew until a subscriber calls us to cancel. On February **, 2014, [redacted] purchased a 6-month XM Select subscription, at a promotional rate of $30.08. On June **, 2014, she contacted us in regards to the NASCAR channel and her subscription was upgraded to a 6-month All Access subscription at a promotional rate of $58.77, as there was a credit of $11.80 remaining from her previous subscription, an invoice was send for the $49.11 balance due for service from June **, 2014 to December **, 2014. On July **, 2014, a second invoice was sent for $51.**. [redacted] contacted us on July **, 2014 stating she was on the incorrect subscription and she was paid through to August **, 2014. At this time her subscription was changed to a monthly XM Select at a prorated rate through to August **, 2014 and the $17.33 balance was cleared so her account reflected a $0 balance. She was advised at this time to contact Customer Care on August **, 2014, and the call was disconnected. On August **, 2014, the monthly subscription renewed and an invoice was sent for $20.18. On September **, 2014 the subscription again renewed and an invoice was sent for $40.36. On October *, 2014, service went inactive for nonpayment, leaving an owing balance of $29.30 for used time. A late fee was added to this balance on October *, 2014, bringing the balance to $34.62. On October **, 2014, this amount went to write off and account balance was cleared. A member of our Corporate Customer Relations team spoke with [redacted] and educated her on our auto renewal policy. [redacted] opted to accept a 6 month subscription at the promotional price of $32.22, reactivating her device, for the service period from November **, 2014 to May **, 20**. Per our Terms and Conditions, her 6-month subscription will renew at our then current price unless she contacts us prior requesting cancellation. Should [redacted] have any further questions or concerns, we ask that she contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’ concern. If you’d like to contact us regarding this matter, please use the information listed below. SIRIUS XM Radio Inc.[redacted]

[redacted] Sincerely, [redacted]

Review: I've had Sirius XM since December [redacted], 2013. The agreement was to charge my card $12.36 every [redacted] of the month. I called the company back in November and asked if I could make November's payment on the [redacted] and change the payment date to be the [redacted] of each month. At that time, I was advised that when I called in November [redacted] to make the payment to request that my monthly payment date be switched to the [redacted] of each month. I did everything as I was instructed on November [redacted]. The representative assisting me assured me that everything was taken care of. On December [redacted], I noticed a pending charge on my account for $12.36 for Sirius XM. I contacted them on December [redacted] to find out what was going on and the supervisor said that I was paying December's payment. When I advised him that the payment wasn't supposed to be taken until December [redacted], he stated that it was not true and they take payments based on the day that the radio is active. When I explained to him that my radio wasn't active until the [redacted] so they're still charging me early, he stated that he couldn't do anything. When I requested my money back, he said that he couldn't do anything and that he would have to transfer me to a department to cancel my radio and refund my money.Desired Settlement: Because they misinformed me and took money early, they are required to give me my money back.

Business

Response:

[redacted]

[redacted] Hello Mediator, Thank you for contacting Sirius XM on [redacted]’ behalf. We regret that her experience led to a complaint with your agency. [redacted]’ complaint regarding her subscription renewal dates resulted from a misunderstanding of the original activation of her subscription on December **, 2013. On December **, 2013, a complimentary 3 month trial subscription was activated for [redacted]. The trial subscription expired on April *, 2014. On January **, 2014, [redacted] purchased a monthly Mostly Music subscription; which would automatically start on April *, 2014 after the trial subscription expired. This subscription continued to renew on the [redacted] of each month thereafter. A member of our Corporate Customer Relations team spoke with [redacted] and explained that her subscription renewals align with her billing cycle and device activation dates. On November *, 2014, her monthly subscription renewed and as we did not receive a payment for October, an invoice was sent for $29.12. When [redacted] contacted us regarding making a payment on November **, 2014, we exempted her account from non pay for 15 days, but her renewal date would still be the [redacted] of the month. We provided her with a one month credit and on November **, 2014, she made a payment for $12.36. On December *, 2014, her monthly subscription renewed, per our Terms and Conditions, and her credit card was charged $12.36. This amount was refunded on December **, 2014. On December **, 2014, we created a new account for [redacted] so her new renewal date will now be the [redacted] of each month. As a gesture of good will, we provided her with a one month credit for the period from December **, 2014 to January **, 20154. On January **, 2015, her monthly subscription will renew and the debit card on file will be charged. Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’ concern. If you’d like to contact us regarding this matter, please use the information listed below. SIRIUS XM Radio Inc.[redacted]

[redacted] Sincerely, [redacted]

Review: I had a promotional package for a 5 month subscription for Sirrius XM Radio. The price was $54.46 total. The promotion expired and when I called to get new subscription it was for $89.94 "plus fees and taxes" for 3 months. They finally agreed to $21.98 per month plus fees and taxes instead. I understand promotional packages are meant to bring in new customers, but I never expected them to more than double up my subscription price for less time (from 5 months down to 3) after the promotion was over. . It is bait and switch when you think you are getting a service at one price only to see it automatically doubled up "plus fees and taxes" at renewal. What a horrible way to treat existing customers. I feel like I was tricked.Desired Settlement: I want the same promotional package, 5-6 months at set price. I did pay $54.46 for 5 months in the past and am willing to pay a little more 5 months later due to cost of living, but not willing to pay double the rates + fees and taxes. The service is not worth that much money and I'll just end the subscription forever if I don't get some sort of solution.

Business

Response:

December **,

2015

[redacted]Re:

Revdex.com Complaint [redacted], [redacted]Hello

Mediator,Thank you for contacting SiriusXM on [redacted]

behalf. We regret that his experience led to a complaint with your agency. After researching [redacted] account, it was

found that his complaint was in regards to a misunderstanding regarding the

automatic renewal policy and promotional rate subscriptions renewing to full

price subscriptions at the end of his initial term. Per the terms and conditions in the SiriusXM

Customer Agreement, subscriptions automatically renew at the rates in effect at

the time of each renewal until the subscriber calls us to cancel. [redacted] has been a SiriusXM subscriber

since February **, 2013 and has received several promotional subscriptions which

have been subject to SiriusXM’s automatic renewal policy. Confirmation emails were sent to [redacted] upon

each promotional subscription provided, detailing the terms of the renewal and

advising him of the upcoming credit card charges. Prior to the December *, 2015, renewal, [redacted] was provided with a five month promotional subscription on both his

receivers. On July *, 2015, a confirmation

email was sent to [redacted] detailing the terms of the renewal and advising him

of the upcoming credit card charges for each receiver. On December *, 2015, both subscriptions

renewed for the quarterly term at our then current rate charging the credit

card on file $71.44. A member of our Corporate Solutions Team spoke with [redacted] and reviewed his concerns with him. We explained that all

subscriptions automatically renew at the rates in effect at the time of

renewal. We offered to continue his

subscriptions at discounted rates, for one additional term each, and issue a

refund for $13.59 difference back to his credit card. [redacted] accepted our offer. [redacted] understands that his subscriptions

will renew at the full price rates and that he must call to cancel prior to

renewal if he does not wish to continue subscribing. Should [redacted] have any

further questions or concerns, we ask that he contact us utilizing our contact

information below.SiriusXM values

each customer and is committed to providing stellar service. We have taken appropriate measures to resolve

[redacted] concerns. If you’d like to

contact us regarding this matter, please use the information listed below.SIRIUSXM

Radio Inc. [redacted]

[redacted] Sincerely,Geraldine

R[redacted]SiriusXM

Corporate Solutions Team###-###-####

(option 3)

I have received no meaningful response from SiriusXM regarding my complaint that of the only two classical stations, one (channel 75) has been eliminated. The company's policy appears to be to isolate itself from contact other than to offer purely token customer service from outsourced call centers. Research shows is a history of appalling customer service among the lowest of all in customer service satisfaction. Sadly all of this and the recent fining of SiriusXM of $3.8 million for consumer fraud, is consistent here with my experience. My requested resolution is modest, merely that SiriusXM responds to my complaint in full and meaningful detail.

The radio service is great. Having to deal with their customer service is where the issues arise. They have never done what I have asked them to do. First, I called to cancel after a six month period, I called to cancel, they kept the service on and send me a bill for nearly $200 dollars. Second, they never let you cancel. They keep transferring you and placing you on hold to get frustrated and hang up thinking you would forget it. The final straw was when I went to cancel and I had a small balance. I told them to send me a bill. They confirmed on the phone and in email they would. The next day they take the money from my card on file and refused to give me a refund at first. Now I have to wait 3-5 business days for something that took them one to do. I will never use their service again.

Sirius XM's billing practices are deceptive. When their service is auto renewed they bill over double what you paid the year before for the service. If you call them they will renegotiate the price back down. If trying to cancel, they harass their consumers throwing multiple different prices and plans to retain the business. Even when you say you don't want to hear any more options, just cancel- they still proceed with options. They give you the option to pay your final balance on line, however their "fine print" says if you pay it, your service will be reinstated and fees will resume billing. Completely inappropriate consumer practices and the company needs to be regulated.

While ordering Sirius radio service I advised I would be charged for the price of radio plus shipping. I was then told I would be charged for the programming package once I activated my radio or 7 days upon shipment of radio. I was billed for everything up front even though I was told otherwise. Everything the sirius agent read to me and I had to agree to had been false.

I have had a lifetime subscription for a number of years. I have had multiple radio issues since I purchased my vehicle. The radio broke, so it was replaced by the dealer under warranty every time! Sirius will not transfer my subscription to my new radio based on the number of transfers I have had. None of the transfers are my fault if the radio works! I do not understand why a warranty issue is held against me. After finding this out they wanted me to purchase a new subscription. Are you kidding me? Why would I give more money when I am not at fault!...

While on a family road trip, I thought, what a wonder time to try my Sirius Radio trial. I called in and politely let me know that I did not qualify even though I recently purchased my vehicle. I decided to add the same plan as my other vehicle, which I was told was $9.89, after I was hung up on Twice, 4 representatives later, I was told the wrong information countless times. Spent a total of 2 hours calling in to customer service. I think as a national company customer should be top notch no matter if it is the US, Nova Scotia, or Dominican Republic.

Sirius is the most deceptive company I've ever dealt with.
I had a subscription for Sirius that ended 1/*/16.
I called an canceled by subscription for both cars on 12/**/2015. I received an email confirmation.
On 1/*/16 I got a call from Sirius and they left a message that said my credit card failed payment for my new subscription. Thank goodness my credit card had expired or they would have been paid for a subscription I cancelled.
I called back and had a heck of a time getting them to cancel my subscription and they tried to get me to renew. I would never subscribe again and wanr others regarding Sirius practices

On January **, 2016, Sirius XM Radio renewed my contract and charged my credit card without any notification and authorization from me!!! I spoke with a gentlemen named Genesis and I was informed that they will cancel the charge. Unfortunately, this will take about a business week to have this charge removed from my credit card account. They should never have the right to proceed and renew my account without my authorization!

This Company CONSTANTLY solicits your business through mailings or emails. They AUTOMATICALLY renew your service WITHOUT the customer's consent, thereby tricking the customer into paying an erroneous bill and therefore committing to a new contract!!!! I have told them DO NOT AUTOMATICALLY renew my service!!!!! DO NOT solicit through mailings!!!! Today, I see where they have billed us for a new contract that NOBODY asked for!!!!!!! I had to take MY TIME yet again to ask them NOT TO SOLICIT THROUGH EMAILS OR THE LIKE AND TO CREDIT THIS STATEMENT AS THERE WOULD BE NO PAYMENT!!!! I also stated that THIS TIME, I would report to the Revdex.com. A SERIOUS LACK OF INTEGRITY!!!!!!!!!!!

Since purchasing a vehicle with a 3 month free trial of Sirius XM Radio, the calls to my work number and cell phone have been relentless to sign up for service with Sirius XM Radio. I have told countless agents I am not interested in their services at this time yet I continue to receive multiple calls from Sirius XM a few times a week on both of my phone numbers. I receive a letter at least twice a month also looking for me to sign up for service. This has to stop. If a consumer tells you they are not interested in their product - that should be the end of all communication.

I received a free 3-day trial of Sirius XM with my new Nissan. Since that trial period has expired, I have continued to receive calls from this business, this week twice alone, even after continually asking to be removed from their contact list. Today I even demanded to speak with a Manager, reiterating the same thing.

Be prepared to cancel your credit card in order to cancel your subscription with this company. They will NOT take no for a answer. They will continue to charge you. Then when you get fed up and cancel your card they start HARASSING you with phone calls!

Review: told was buying service for one car and was actually buying on a car I did not own.

Cancelled and transferred service on radio when car was traded in. Company had evidence of this with credit being transferred to new car. All automatic payments were cancelled. Called twice to verify all of above. Was called to renew service for my 2 vehicles ([redacted] and[redacted]) was told several times was for these 2 vehicles. Agreed upon rate and was charged. Come to find out I was actually renewing a [redacted] and [redacted], [redacted] I had not owned in over a year and was transferred to [redacted]. And [redacted] had renewed a few weeks prior for full price automatically for a price I never agreed upon and after I cancelled automatic payments.

After hours on the phone with company they would not recognize there mistake. They said I agreed to pay for a car that I had not owned for over a year and they had evidence of me transferring. Highest up manger I spoke with was named [redacted]. Was offered absolutely nothing for their mistake and my time. Would not even refund me for $89 charge on [redacted] I had not owned for over a year and cancelled.Desired Settlement: I agreed to pay for a year of service on the[redacted] for $89.00 and 6 months on [redacted] for $29.99. I am ok with this. I would like refund on unauthorized charge of $212.00 to renew [redacted] for a year after automatic payments were cancelled. $89.00 was actually charged on [redacted] that I had not owned for a year.

Business

Response:

March**, 2015 The Revdex.com Serving Metropolitan New York[redacted] Re: Revdex.com Complaint ID [redacted], [redacted] Hello[redacted], Thank you for contacting Sirius XM on [redacted]’s behalf. We regret that his recent experience led to a complaint with your agency. After researching his account, it was found that [redacted]’s complaint regarding being billed for a subscription that he requested to be canceled was due to agent error. A review of the account determined that [redacted] contacted us requesting for the cancelation of service on radio [redacted] as he purchased a new vehicle. At this time he requested to purchase a subscription for radio [redacted] to continue service after his trial subscription ended and updated his credit card on file. Upon completion of this request, the service on radio [redacted] was not cancelled and renewed on July**, 2014 charging the credit card on file $212.75. A member of our Corporate Customer Relations team spoke with [redacted] and apologized that his subscription was not canceled when requested. We confirmed that the cancelation has now been completed on radio [redacted] and we placed a credit of $212.75 on his account; which he used towards an annual subscription at a promotional rate on radio [redacted] and [redacted]. A future deactivation date was set for March**, 2016 on radio [redacted] and the annual subscription on radio[redacted] will renew on March**, 2016 at our then current price. Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concern. If you’d like to contact us regarding this matter, please use the information listed below. SIRIUS XM Radio Inc.To: [redacted]Attention: [redacted] Sincerely, [redacted]###-###-#### (option 3)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,