Sirius XM Radio

Review: I got the subsciption to sirius radio when I bought my car, after the subscription was us I was not going to renew, but they sent me a letter cutting the price drastically so I renewed for six months. I don't use the feature and now that the six months are up decided not to renew again. I started getting phone calls (the first of which I ignored) and the representative told me that they were unable to process my payment for my subscription. I said that was good since I didn't want to renew, they transferred me to someone who said he would cancel effective today leaving me a balance of six dollars since I had passed the renewal date. He wanted me to charge this to a card. I told I would not do that over the phone since he called me and I did not trust that sort of thing. I asked him to send me a bill and he said that would cost me two more dollars, I inquired if I could go on their website and cancel and was told unless I paid the six dollars right that minute I would still be charged the two dollars. This is definately a ripoff. How can a company like this stay in business?Desired Settlement: They need to be fined and their practices need to be publicized so no one else falls into their trap.

Business

Response:

[redacted]

[redacted] Hello Mediator, Thank you for contacting Sirius XM on [redacted]’s behalf. [redacted]’s complaint is in regards to an automatic renewal for a subscription that she did not want renewed. She stated she was receiving phone calls informing her of a past due balance. She wants this subscription closed and she wants the balance removed. A member of our Corporate Customer Relations team reached out to [redacted] and confirmed that the subscription was closed. As a courtesy we also cleared the balance that was for time used as the subscription renewed per the Terms and Conditions where there was no cancellation request. [redacted] was satisfied with the information and now considers her issue resolved. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted] concerns. Our customer has been provided contact information if any additional support is needed. If you’d like to contact us regarding this matter, please use the information listed below. SIRIUSXM Radio Inc.[redacted]

[redacted] Sincerely, [redacted]

Review: I only get billed once a year so this doesn't come up often, but in the past they kept my debit card on file and automatically renewed service and withdrew from my account when I did not authorize it. I just added a new radio and made it very clear that my debit card was not to be kept on file and I was not to be billed automatically after that. Sure enough, they put it on file and set it up for automatic billing anyway. I had to call to get it changed. I do not take this lightly. I am extremely careful with my finances and one unauthorized, unexpected charge can be very damaging.Desired Settlement: I want them to stop doing that to people. I consider it to be equal to theft.

Business

Response:

Hello Mediator,

Thank you for contacting Sirius XM on [redacted]’s behalf. We’ve investigated their complaint and have found it to be a valid complaint. [redacted]’s complaint states that she has a yearly subscription and she requested the automatic renewal stopped on her debit card however, she continues to be charged without authorization. [redacted] stated she would like this information removed from the account as she wants to be placed on invoice billing. After reviewing the account and contacting her, we found that the credit card had remained on the account as she had ordered equipment that caused her credit card to remain on the acct.

We have apologized for all the inconvenience and we informed [redacted] that her credit card has been removed from the account so unless she calls to add it back her account will only renew through invoice billing. Should she have any further questions or concerns she can contact us at the number listed below.

Sirius XM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. Our customer has been provided contact information if any additional support is needed. If you’d like to contact us regarding this matter, please use the information listed below.

Sincerely,

Sirius XM Corporate Customer Relations Team

Business

Response:

Hello Mediator,

Thank you for contacting Sirius XM on [redacted]’s behalf. Thank you for contacting Sirius XM on [redacted]’s behalf. We’ve investigated their complaint and have found it to be a valid complaint. [redacted]’s complaint states that when she activated the new receiver she informed the agent she did not want the debit card left on the account for the next renewal. She stated that she wants to know why a credit card is added back to the account if someone buys a radio even when the customer did not want there information placed on the account. We have tried to reach out to [redacted] several times to discuss her concerns but we were unable to speak with her.

We would like to inform her when a customer purchases a receiver that has a plan attached; the card used to make the purchase gets added to the account to pay for the subscription that was chosen at time of purchase. The credit card can be removed from the account but the customer would have to call back once they receive the equipment to remove the credit card and set up invoice billing. Please inform her to contact us should she have any further questions or concerns.

Sirius XM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. Our customer has been provided contact information if any additional support is needed. If you’d like to contact us regarding this matter, please use the information listed below.

Sincerely,

Sirius XM Corporate Customer Relations Team

###-###-#### [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This is a bad business practice that blatantly ignores the customer's instructions.[redacted]. I have no interest in discussing this matter further with Sirius/XM. If they had a competitor I'd already be doing business with them. Unfortunately, they don't.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I, and many others, subscribe to SiriusXM radio for 40s on 4, the only channel providing 40s/Big Band music. We generally have to do without 40s on 4 for two months of Christmas music. Now, SiriusXM is also subsuming 40s on 4 for THREE months for a "Billy Joel channel". Listeners can hear Billy Joel on many other channels; we cannot hear 40s music on any other channel. I do not wish to pay for service I am not receiving. Restore 40s on 4 immediately.Desired Settlement: The desired outcome is restoration of 40s on 4 channel. If not, I will be cancelling my subscription and demand a refund.

Business

Response:

[redacted]

Thank you for contacting Sirius XM on [redacted]’s behalf. [redacted]’s complaint is in regards to the recent programming change to 40’s on 4 as this channel has been replaced with Billy Joel until June 2014. She stated that she paid for a subscription and she would like this channel returned immediately so she can continue listening to this programming.

A member of our [redacted] reached out to [redacted] and apologized for all the frustration this issue caused. We informed her that we have forwarded her feedback to the appropriate department and we would like to advise her that per the Terms and Conditions we reserve the right to change, rearrange, add, or delete programming, including canceling, moving or adding particular channels, at any time, with or without notice to the customer. 40s on 4 will return to satellite radio on June **, 2014 but until then the service is still available on SiriusXM Internet Radio Channel 4 and on our mobile apps in the Pop category. We again apologized for her frustration and we offered to place her subscription on hold while she is not listening to the programming. She stated that she would think about her options and reach back out. We have closed this complaint as resolved as there is no further action to be taken.

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. Our customer has been provided contact information if any additional support is needed. If you’d like to contact us regarding this matter, please use the information listed below.

SIRIUSXM Radio Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I hav had Sirius for about a year now. Being that I live in [redacted] and I do not like country I don't have a lot to pick from for my music. I had to renew with them 2 times now both times have had an issues with them. The first time the not only tried to charge late fees and other charges do to our bank change. Then After I received a bill for it I asked them why they did that they told me it was for this and or that. But I told him you have my phone number on file right, I was told yes. I then asked him well you will cal me with offer but not with a bill issues and or sent out something in the mail? He then answer I don't know. After getting all that out of the way. I was able to get all of that out of the way. I then was able to renew, Now going in to my next renewal was just under 100$ for 6 mouths ..... so I just talked with them about that do to the last time I renewd I was told that it would only be something like 70 to 70$ noe 90 something. then when I asked them about that they were like OO that cause it was a promotion and that no longer applies. come on 100$ for 6 mouths I can get [redacted] for 1$for 3 mouths. I end my talk with them buy telling them that I am not sure that I am going to keep there service come the new renewal and that I would like to receive a letter a mouth be for My renewal. They rep just seem to act like she didn't even hear me.

Review: I purchased a new car this year, I called to cancel the satellite radio on my old car that I traded in, my new car had a free trial through November 2014 (paid by the dealership). Sirius turned off the radio in both my old and my new cars when I told them on 8/*/14 that I did not wish to extend the contract following my free trial. They gave me a cancelation reference # for my old car ref # [redacted] and left me find out on my own that they also turned off my new car... when I called back on 8/*/14 they refused to turn on back on my free trial stating it was not rightfully mine. The trial absolutely was mine, I have a very large car payment to prove it. The dealer paid for the trial through November and since I bought the car, it was my trial. They have also refused to refund the credit from the non-use on the car I traded and would only credit my account for future use... of which they turned off. The radio ID on my 2013 car was [redacted], the radio ID on the new car was [redacted].Desired Settlement: They need to turn back on my trial until November **, it was already bought and paid for by the auto dealership it was not to be turned off when the car was purchased, that's the point of them buying a one year subscription for their customers, they also need to refund the credit that was paid in full by me from the previous car that I sold and not hold onto it for any reason.

Business

Response:

[redacted]

Hello Mediator,

Thank you for contacting Sirius XM on [redacted]’s behalf. [redacted]’s complaint is in regards to a cancellation request she made for her old subscription as she purchased a new car that came with a free trial. She stated that she was provided a cancellation number but was not informed that her new subscription was also closed. She is requesting to have the free trail reactivated and she wants to be refunded for the un used time on his closed subscription.

A member of our Corporate Customer Relations Team reached out to [redacted] and apologized for all the frustration this issue caused. [redacted] stated she no longer wanted to deal with SiriusXM and she requested a refund for unused time on her paid subscription. A check refund of $9.52 was requested on August **, 2014 and we would like to advise [redacted] this refund process can take 5-10 business days. Should [redacted] change her mind and wish to discuss her free trial we ask that she contact us at the number listed below.

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. Our customer has been provided contact information if any additional support is needed. If you’d like to contact us regarding this matter, please use the information listed below.

Sincerely,

Review: After switching vehicles, the company owed me a refund from my prior payment for unused service. The company refuses to issue the refund stating that they refunded it to an expired credit card, and states that there is nothing further they can do. They claimed that they had no way of knowing the credit card was expired, however the first thing they said to me when I called in was that my credit card on file was expired and asked me to replace it with a new card so that they could put my billing on auto renewal. Said differently, they knew the card was expired when they wanted to charge me, but claim they had no way of knowing when it came time to refund me.Desired Settlement: I asked them repeatedly to cancel the 'refund' made to an expired credit card and simply mail a refund check since the credit card account is no longer active, but they stated they could not do so. Please mail me a check.

Business

Response:

Hello Mediator,

Thank you for contacting Sirius XM on [redacted]’s behalf. We regret that his recent experience led to a complaint with your agency. After researching [redacted]’s account, it was found that his complaint relates to a refund that was issued to an expired credit card on April **, 2014.

A member of the Corporate Customer Relations team spoke with [redacted] and explained to him that the refund was accepted to the credit card on file and informed him that if the card was expired, the refund will show on the replacement card. [redacted] stated he would check his statements and get back to us. [redacted] contacted us back to confirm that the refund had been received. Should he have any further questions or concerns, we ask that he contact us utilizing our contact information below.

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concern. If you’d like to contact us regarding this matter, please use the information listed below.

SIRIUS XM Radio Inc.

Sincerely,

Review: I have been a Sirius XM customer for several years with consecutive one-year contracts starting sometime each August. I have always been careful to not enter into any auto-renewal contract: I pay in full each year and do not allow them to "save" my debit card for future use. Their prices have increased yearly and this August I decided not to renew. SiriusXM sent several payment requests, none of which stated when my contract would expire. I was unable to find this information through their web site either. Eventually in late August they sent a yellow envelope and letter stating that if I did not pay they would cancel my account (which is exactly what I wanted). Then in mid-September they sent a "past due" letter and I was forced to call them. What ensued was a lengthy, high pressure sales call where I had extreme issues getting the operator to cancel all service (which should have already been terminated!). Now I have received an email from SiriusXM stating I owe $23.15 plus an "administration fee" of $2.00 for services I did not want and did not use.Desired Settlement: Cancel these charges for service I did not order and SiriusXM already send a notice that my service would be terminated. I still have the (undated) letter and envelope.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Was contacted by Sirius Satellite Radio after purchasing a new vehicle. I told them I was not interested in their service and to please stop contacting me. Have called on 4/**, 5/*, and 5/** to ask to not be contacted any more, even after speaking with 2 [redacted] and being assured I would receive no more mailings. Received another mailing on 6/*.Desired Settlement: For Sirius Satellite to no longer contact me.

Business

Response:

[redacted]

Hello Mediator,

Thank you for contacting Sirius XM on [redacted]’s behalf. [redacted]’s complaint is in regards to receiving phone calls asking her to reactivate her subscription. She would like for all contact to stop as she does not want to continue at this time.

A member of our Corporate Customer Relations team reached out to [redacted] via email and apologized for all the inconvenience this issue caused. We informed her that there are currently no active subscriptions on her account and her contact preferences were updated to Do Not Contact. We advised her that while we will make every effort to remove her contact information from our lists as soon as possible, it can take up to 10 business days to completely update all of our systems. During that time it is possible that she may receive a few more calls or letters due to campaigns still in progress. Since this issue has been addressed we have closed this complaint as resolved.

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. Our customer has been provided contact information if any additional support is needed. If you’d like to contact us regarding this matter, please use the information listed below.

Review: This company has been calling my cell phone for the past 2 months regarding a account under the name [redacted]. This account has my phone number on it. I don't know this man. I've called this company back(###-###-####) for the 6th time.everytime I asked them to take my number off this account they inform me that they will remove it and no one will call me back. Yesterday I got yet another call and the lady told me they would remove my phone number and not call me again. Well of course I got yet another call today. I told them I was done talking and asking that I was contacting the Revdex.com. Please help me thank you

Business

Response:

[redacted]

Hello Mediator,

Thank you for contacting SiriusXM on [redacted]’s behalf. We regret that his recent experience led to a complaint with your agency. After review, it was found that the complaint is in regards to a request to no longer be contacted. [redacted]’s number, [redacted], was in our database as belonging to one of our subscribers.

We have updated our records with [redacted]’s request not to contact him with solicitations. We would like to advise him that while we will make every effort to remove his phone number from our lists as soon as possible, it can take up to 10 business days to completely update all of our systems. During that time it is possible that he may receive a few more calls due to campaigns still in progress. We would like to inform [redacted] that he could also find more information about this process by accessing the following link [redacted]. Should he have any further questions or concerns, we ask that he contact us utilizing our contact information below.

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concern. If you’d like to contact us regarding this matter, please use the information listed below.

SIRIUS XM Radio Inc.

Review: Paid for lifetime subscription for radio and was told it could be transfered up to 2 times at no charge. When I called to transfer it they said it wasn't allowed. That I could only transfer it if my dealer had replaced my original car. When the sales person sold me on the subscription it was because I could transfer it if I bought a new car. Well, I did. But now all they can offer me is a special rate on a new 1 year plan. They got their money from me years ago and I guess they want more now. All I wanted was was I was told. I just want my subscription transfered to my new vehicle.Desired Settlement: I would like my subscription transfered like I was told it could be when I purchased it.

Business

Response:

December **, 2015 The Revdex.com Serving Metropolitan New York Mediator [redacted]

[redacted] Re: Revdex.com Complaint [redacted], [redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] behalf. We regret that her recent experience led to a complaint with your agency. [redacted] complaint regarding the transfer of her Lifetime Subscription to her new vehicle resulted from the Customer Agreement Terms and Conditions which state that Lifetime subscriptions in vehicles are non-transferable and non-refundable. A member of our Corporate Solutions team reached out to [redacted] and reviewed the Terms and Conditions for her Lifetime subscription. When a Lifetime subscription is purchased for a vehicle, the subscription is non-transferable and non-refundable. We transferred her Lifetime subscription to her new vehicle, as a courtesy, and informed her that if this vehicle is traded in, the Lifetime Subscription will not be transferred again. Should [redacted] have any further questions or concerns, we ask that she contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted] concerns. If you’d like to contact us regarding this matter, please use the information listed below. Sincerely, Geraldine R[redacted] SiriusXM Corporate Solutions Team ###-###-#### [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: When calling to take advantage of a mailed promotional rate, SiriusXM refused to honor their letter and only offered more expensive plans as an option for renewal.Desired Settlement: Honor the advertised rate

Business

Response:

March **, 2016 The Revdex.com Serving Metropolitan New York Mediator [redacted]

[redacted] Re: Revdex.com Complaint [redacted], [redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] behalf. We regret that his recent experience led to a complaint with your agency. After researching [redacted] account, it was found that his complaint relates to a promotional offer he received in the mail to the upcoming renewal of his active subscription. On April *, 2015, [redacted] accepted an annual subscription at a promotional price. He requested at that time to have the auto renewal removed. Per the terms and conditions in our Customer Agreement, subscriptions automatically renew at the rates in effect at the time of each renewal until the subscriber calls us to cancel. A Future Deactivation Date (FDD) was set for April 6, 2016 to prevent automatic renewal of his subscription. On March 14, 2016, when [redacted] called requesting to apply a promotional offer he received, our agents were unable to process his request at that time without disrupting his current subscription. A member of our Corporate Solutions team reached out to [redacted] to discuss his concerns. We offered to honor the promotion he received and he was advised to call back at the end of his current promotional subscription, as our systems do not permit a promotional rate subscription to renew to another promotional rate subscription as they are only intended for single use. [redacted] stated he would contact us back prior to April 6, 2016 to have the promotional rate applied to his subscription. Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted] concerns. If you’d like to contact us regarding this matter, please use the information listed below. Sincerely, Geraldine R[redacted] SiriusXM Corporate Solutions Team ###-###-#### (option *)

Review: On January [redacted] 2009 I purchased a 2008 Buick Lucerne which included Sirius XM radio trial. When that trail ended I was asked to purchase a lifetime radio subscription, I asked why would I do this for a car, I was told that I could change the radio 3 different times, and I would incur a $75.00 charge for changing the radio. I agreed to this and paid for the plan. On or about February [redacted] of this year (2016) I traded my Buick Lucerne in. I called Sirius XM that I wanted to switch my existing lifetime plan to another vehicle, after being told different things, like I couldn't change or they only change portable radios, I was given extra time for one of my existing plans. I was told this was my only option to take it or leave it. So naturally I took it with my misgivings. I also stated that I didn't want to cancel the lifetime subscription and would pass it along to the next owner, this annoyed the customer service rep and that is why, I believe I was given the extra time on one of my subscriptions.Desired Settlement: I would like to have my lifetime subscription enabled on another one of my radios. I also want the ability to change it 2 more times in the future. this was promised to me when I purchased the original subscription.

Business

Response:

[redacted]

[redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] behalf. We regret that his recent experience led to a complaint with your agency. After researching [redacted] account, it was found his complaint is regarding the transferability of his Lifetime Subscription. Per the terms and conditions of the SiriusXM Customer Agreement when the subscription was purchased, the transferability of a Lifetime Subscription depends upon whether it is associated with a home, portable, or dock & play Receiver, or whether it is associated with a Receiver installed by an automaker or an automotive dealer. A member of our Corporate Solutions team reached out to [redacted] to further discuss his concerns. We reviewed the Customer Agreement terms and conditions which state that Lifetime subscriptions for receivers installed in vehicles are non-transferable and non-refundable. Radio ID [redacted] (Chevy Traverse) was currently on an annual promotional subscription from the service period of February *, 2016 to February *, 2017 and we offered to extend this subscription through to March **, 2018 at no additional charge; which he accepted. Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted] concerns. If you’d like to contact us regarding this matter, please use the information listed below. Sincerely, Geraldine R[redacted] SiriusXM Corporate Solutions Team ###-###-#### (option *)

Review: the company sent emails stating banking info needed to be updated, and on 11/**/2015 company withdrew $354.49.

I contacted the company monday morning as the bank postings did not show til monday morning.

SXM customer service associate could not find my info by name or phone number.Desired Settlement: cancel complete service, refunding all $354.49 and any bank overdraft fees due to the withdrawal.

Business

Response:

November **,

2015[redacted]

[redacted]Re:

Revdex.com Complaint [redacted], [redacted]Hello

Mediator,Thank you for

contacting SiriusXM on [redacted] behalf. We regret that her recent experience led to a

complaint with your agency. After

researching [redacted] account, it was found that her complaint regarding a

charge on her credit card resulted from the automatic renewal of her

promotional rate subscription to standard rates. Per the terms and conditions in the SiriusXM

Customer Agreement, subscriptions automatically renew until the subscriber

calls us to cancel.On November *, 2014, [redacted]

purchased an annual audio subscription at a promotional rate, with Traffic and

Travel services on radio id [redacted], and paid the $145.54 charge with a credit

card. On April *, 2015, she purchased an

annual Internet Radio subscription and the credit card on file was charged $34.62. On November *, 2015, the subscription

automatically renewed at our then current rate, however, we were unable to

charge the credit card on file. On

November **, 2015, the $354.49 charge was debited. On November **, 2015, [redacted] called us to

cancel the subscription; which we processed immediately, and a refund of

$342.89 was issued for unused service.A member of our Corporate Customer Solutions

team reached out to [redacted] and reviewed her concerns with her. We reviewed the automatic renewal policy and

informed her that, as a courtesy, we will provide a further credit of $11.60;

which will provide her with the full refund of the $354.49 charge from November

15, 2015. Ms. Wesley faxed in a copy of

her banking statement showing the OD fee and we provided her with an additional

$28.00 to cover this fee. On November

**, 2015, a refund of $39.60 was issued. Please be advised that the average turnaround time for refunds issued to

credit card accounts is 5 to 10 business days. Should [redacted] have any further questions or concerns, we ask that she

contact us utilizing our contact information below.SiriusXM values each customer and is

committed to providing stellar service. We have taken appropriate measures to resolve [redacted]

concerns. If you’d like to contact us

regarding this matter, please use the information listed below.SIRIUSXM

Radio Inc. [redacted]

[redacted] Sincerely,Geraldine

R[redacted]

Review: I have been charged for XM Radio Services for the 2nd time this year. Each time I contact Customer Care I get handled by customer care like a car purchase negotiation.......they try to only refund a portion of the money. The last time I spoke with them was in Jan/Feb of this year. I received a partial refund even though I had sold the vehicle prior to being billed. I received my credit card statement today and found that I was billed again. I tried calling customer service and was told I had to wait 14 minutes. I tried an online chat on their website and was told I would connect with an agent in 1 minute 16 seconds. After the wait it said.....we are sorry for the delay, someone will be with you shortly. I waited a few more minutes and no one came. I have reached a boiling point with XM Radio at this point therefore I have decided at this point that rather than seek a refund for this current charge that I will now seek a full refund of services after I traded in and/or sold both of my vehicles. I sold my 2013 GMC [redacted] in July 2014 and the 2013 Chevrolet [redacted] in February of 2015. I would like a pro-rated refund of the amount I was charged today in the amount of $102.44 plus retro back to the sale date of both vehicles. I will never provide XM Radio with billing information because it is mis-handled and abused.Desired Settlement: I am seeking a full refund of services after I traded in and/or sold both of my vehicles. I sold my 2013 GMC [redacted] in July 2014 and the 2013 Chevrolet [redacted] in February of 2015. I have bill of sale documents proving the sale date. I would like a pro-rated refund of the amount I was charged today in the amount of $102.44 plus retro back to the sale date of both vehicles. I will never provide XM Radio with billing information because it is mis-handled and abused. I made it clear that I no longer owned any vehicles when I spoke with them previously in Jan/Feb of this year. I would like all billing for me and my wife to cease immediately.

Business

Response:

[redacted]

[redacted]Hello Mediator,Thank you for contacting SiriusXM on [redacted] and [redacted]’ behalf. We regret that their recent experience led to a complaint with your agency. After researching [redacted]’ account, it was found that her complaint regarding being charged for subscriptions on a vehicle she no longer owns resulted from the automatic renewal of her subscription. Per the terms and conditions in the Customer Agreement, subscriptions automatically renew until the subscriber calls us to cancel. We were unable to locate any request for cancellation prior to January 2015 for the [redacted]. Service on the [redacted] was cancelled an August **, 2014. Service in an [redacted] was cancelled on September **, 2015. Upon reviewing the three accounts in [redacted]’ name, were unable to locate any request for cancellation for service on the [redacted] prior to January 2015. On account [redacted], a six (6) month subscription was purchased on January **, 2014 for radio id [redacted] ([redacted]) at a promotional rate of $33.68. On July **, 2014, her six month subscription automatically renewed at our then current rate, charging the card on file $101.18. On January **, 2015, her subscription renewed again, charging the card on file $102.44. On January **, 2015, service was cancelled on this radio and a refund of $93.96 was issued for unused time. On December **, 2013, radio id [redacted] ([redacted]) was activated on account [redacted] on an annual subscription at a promotional rate for $96.75. On August **, 2014, we received a request for cancelation of this subscription; which was processed immediately and a refund of $31.80 for unused service was issued. On August **, 2015, the semi annual subscription for radio id [redacted] ([redacted]) renewed on account [redacted], charging the credit card on file $102.44. We cancelled this subscription on September **, 2015, and issued a refund for the $102.44 charge from August **, 2015.A member of our Corporate Customer Relations team reached out to [redacted] and [redacted] to discuss their concerns. We spoke with [redacted] and explained the charges in question and confirmed which device and subscription she was being billed. [redacted] stated that the [redacted] was supposed to be transferred to the subscription they were using on the [redacted] as this vehicle was traded in. [redacted] agreed to fax in the bill of sale for the [redacted] so we can continue to investigate into this further. To date we have not received the requested information. We remain interested in working with [redacted] and ask that she contact our Customer Relations Department as soon as she obtains the requested information so that we can research this issue further. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted] and [redacted]’ concerns. If you’d like to contact us regarding this matter, please use the information listed below.SIRIUSXM Radio Inc.To: Cary H. S[redacted]Attention: Customer Care[redacted]

[redacted]Sincerely,Geraldine R[redacted]SiriusXM Corporate Customer Relations Team[redacted]

Review: Sirius XM radio has been automatically been withdrawing monthly fees for a service I have not been provided. The charges have been withdrawn without my consent. I agreed to a promotion via telephone with a trial period. Once the trial period was up the radio stopped working. I called and the rep could not get the service to connect in which she stated I would not be charged for services. I have been billed since September 2013 without my consent. I called to complain and was hung up on by service representative number 2 after being on the phone for 45 minutes.Desired Settlement: I would like a refund in the full amount charged since September 2013. This company has illegally drawn from my account without my consent.

Business

Response:

[redacted]

Hello Mediator,Thank you for contacting SiriusXM on [redacted]’s behalf. We regret that his recent experience led to a complaint with your agency. After researching [redacted]’s account, it was found that his complaint resulted from the automatic renewal of his subscription following the purchase of a promotional offer. Per the terms and conditions in our Customer Agreement, subscriptions automatically renew, at the rates in effect at the time of each renewal, until the subscriber calls us to cancel. On September **, 2014, [redacted] purchased a five-month subscription at a promotional rate on Radio ID [redacted], and paid the $22.49 charge with a credit card. On February **, 2015, at the end of the promotional term, his subscription automatically renewed to a full price package which bills on a quarterly term, charging the credit card on file $51.22 on that day and again when it renewed on May **, 2015 and August **, 2015. Unfortunately, we have no way of knowing that a device is not receiving our signal, unless we are informed by the subscriber. A member of our Corporate Customer Relations team reached out to [redacted] via phone and email to discuss his concerns, but we have been unsuccessful in speaking with him. We would like to review his account with him, including any changes in his subscription package rates and the automatic renewal of his subscription, charging his credit card on file. We remain interested in working with [redacted] and ask that he contact our Customer Relations Team at the number provided below, so that we may address his concerns.SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. If you’d like to contact us regarding this matter, please use the information listed below.SIRIUSXM Radio Inc.To: Cary H. S[redacted]Attention: Customer Care[redacted]

[redacted]Sincerely,Geraldine R[redacted]SiriusXM Corporate Customer Relations Team###-###-#### (option 3)

Review: I'm on the do not call list and they have called me five times in the last five days.Desired Settlement: Stop the harassing phone calls and fine them for calling me since I'm on the do not call list.

Business

Response:

January *, 2015 The Revdex.com Serving Metropolitan New York[redacted] Re: Revdex.com Complaint ID [redacted], [redacted] Hello [redacted], Thank you for contacting SiriusXM on [redacted]’s behalf. We regret that his recent experience led to a complaint with your agency. After researching [redacted]’s account, his complaint is in regards to being contacted by telephone for solicitation purposes when he is registered on the state’s Do Not Call list. [redacted] has been added to our Do Not Call list. A member of the Corporate Customer Relations team reached out to [redacted] via email and informed him that we have updated his account with his request to not be contacted. Please be advised that your number will be removed only from future Sales or Marketing calls from us. You will continue receive important service messages. In the event your account is in a past due status, please note you will still receive calls until your balance is cleared and payment method is updated. While we will make every effort to remove your phone number from our contact lists as soon as possible, it can take up to 3-5 business days to update all of our systems. During that time it is possible that you may receive a few more calls from SiriusXM due to marketing campaigns still in progress. Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concern. If you’d like to contact us regarding this matter, please use the information listed below. SIRIUS XM Radio Inc.To: [redacted]Attention: Customer Care[redacted] Sincerely, [redacted]###-###-#### (option 3)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I do not have an account, never had an account and never will have an account with SiriusXM. Therefore, If any contact with me at all is continued I will again file a complaint preferably next time with the law. The mention of important account information is a bold face lie. Let's take this court and get you for perjury. Any contact with me will be considered harassment and I will file a complaint with the police and the [redacted].

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

January **, 2015 The Revdex.com Serving Metropolitan New York[redacted] Re: Revdex.com Complaint ID [redacted], [redacted] Hello [redacted], [redacted] states his issue is not resolved as we have the wrong phone number and email address and is requesting for us to stop contacting him. We would like to apologize to [redacted] for any inconvenience this may have caused. We have placed his phone number and email address on our Do Not Contact list to ensure it is suppressed from any sales calls. We would like to inform [redacted] that he could also find more information about this process by accessing the following link [redacted] Should he have any further questions or concerns, we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concern. If you’d like to contact us regarding this matter, please use the information listed below. SIRIUS XM Radio Inc.To: [redacted]Attention: Customer Care[redacted] Sincerely, [redacted]###-###-#### (option 3)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This is the second Revdex.com complaint I have filed about this same issue. I have NEVER been a Sirius XM radio customer, I was just unfortunate enough to buy a car with it installed AND THEY WON'T STOP HARASSING ME WITH MARKETING CRAP!Desired Settlement: I said it last time they told me I was marked inactive and the harassment would stop and I told them that wasn't enough because I didn't believe they would really stop harassing me. And guess what, barely 6 months later, here we are again!!!

I WANT TO BE COMPLETELY REMOVED FROM YOUR DATABASE. NO NAME, NO ADDRESS, NO PART OF ME IN YOUR STUPID DATABASE ANYWHERE!!!!!

Business

Response:

[redacted]

[redacted]Hello Mediator,Thank you for contacting Sirius XM on [redacted]’s behalf. We regret that her recent experience led to a complaint with your agency. After researching [redacted]’s account, it was found that her complaint is in regards to receiving repeated mailings after requesting to no longer be contacted. We offer our sincere apologies to [redacted] for any inconvenience she has experienced and certainly understand her frustration. We would like to assure her that we are doing everything possible to resolve her issue and again apologize that this has taken longer to correct than anticipated. On April **, 2014, [redacted] filed a Revdex.com complaint regarding the same issue. At that time we updated her account with her Do Not Contact request and asked that she please allow up to 30 days for the request to take effect. We also advised her that the Do Not Mail preference setting will expire 3 years from the date of the request. [redacted] then requested we remove all her contact information from our files; to which we advised her that that due to legal and record keeping requirements we are unable to delete her contact information off her account. We informed her that we have closed her account completely which will stop all contact. Upon receiving [redacted]’s current complaint regarding still receiving mail, it was discovered that her account contained her previous address and when the dealership activated her trial subscription, we were provided with her latest contact information, which was updated in our database, but not on her account. Again, we offer our sincere apologies for not noticing this upon receiving her previous complaint. We have since placed address [redacted] on our Do Not Mail list. Please allow up to 30 days for the request to take effect. It was never our intention to make [redacted] feel feel that we were not empathetic to her situation and we thank her for her patience while we resolve her issue. Should she have any further questions or concerns, we ask that she contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. If you’d like to contact us regarding this matter, please use the information listed below.SIRIUSXM Radio Inc.To: Cary H. S[redacted]Attention: Customer Care[redacted]

[redacted]Sincerely,Geraldine R[redacted]SiriusXM Corporate Customer Relations Team[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have never been a customer and I never will. They have no right to have my name or ANY personal information about me in their database. This is a violation of my right to privacy. I do not believe they have no way to remove me completely or change my name and information to something generic. Their behavior is criminal and absolutely unacceptable.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

[redacted]Hello Mediator,[redacted] stated her complaint has not been resolved as she states she has never been to never will be a customer and we have no right to have her name or any personal information. She states she does not believe we have no way to remove her completely or change her information to something generic.We offer our sincere apologies to [redacted] for any inconvenience she has experienced. When a customer purchases a new vehicle the dealership will provide the information to SiriusXM to set up the free trial. Again, we reiterate, that due to legal and record keeping requirements we are unable to delete her contact information of falsify any information on the account. Again, we apologize for the inconvenience this has caused and confirm that all her information has been added to our Do Not Contact list. As there is no further action to be taken we have closed this complaint as resolved. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. If you’d like to contact us regarding this matter, please use the information listed below.SIRIUSXM Radio Inc.To: Cary H. S[redacted]Attention: Customer Care[redacted]

[redacted]Sincerely,Geraldine R[redacted]SiriusXM Corporate Customer Relations Team[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

They told me the same thing last time I opened a complaint with the Revdex.com and I got mail from them within 3 months. They are lying! It's a computer database and someone out there has the ability to remove my name from it! This is a violation of my privacy and I signed NOTHING giving them permission to even know who I am. So remove my name and all of my contact information immediately!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I called in March of 2013 to cancel a radio. In February of 2014 I received another bill for this radio. I called and spoke with CSR, I explained that I canceled this radio and I received another annual bill. He said he could see that I called in March 2013, but nothing was noted. Also, he told me that they charged my credit card in April of 2013 for 1 years service. After going around, I was told I was going to get a full refund of the 259.66 that was charged in 2013. He was going to send an email to confirm everything and to allow 10 business days for a refund to hit my CC account. I never received an email. I saw my CC was only credited 31.31. So I called back today and I am getting the run around. I have been on hold for 35 minutes trying to get back to a supervisor that had hung up / "disconnected" on me after waiting on hold for about 10 mins. I am very frustrated, I have spoken to 6 people in the past 2 hours. The person before this last one, told me they would honor the 259.66 refund and transferred me to another department. I had to explain my situation again, for a 6th time and am back on hold, no one is picking up the phone now. After a 45 minute wait, some one picked up, but could not hear me so they said " if you can hear me, please call back."Desired Settlement: I want them to honor the original arrangement in Feb of 2014 of refunding my 259.66.

Business

Response:

[redacted]

Hello Mediator,

Thank you for contacting SiriusXM on [redacted]’s behalf. We regret that her experience led to a complaint with your agency. After researching her account, it was found that [redacted]’s complaint is in regards to an automatic renewal for a subscription she claims she cancelled in March 2013. She states she was advised she would receive a full refund of $259.66 from a charge that occurred on April **, 2013, but only received a refund of $31.31.

On April *, 2013, service renewed for the annual subscription, per our Terms and Conditions charging the credit card on file. We show no request for cancelation of this service until February **, 2014. Once service was canceled, a refund of $31.31 for unused time through to April *, 2014 was issued.

A member of our Corporate Customer Relations team spoke with [redacted] and informed her that as a gesture of good will, we have issued a refund for the remaining $228.35 on March **, 2014. [redacted] confirmed that she received this amount back to her credit card. Since this issue has been addressed we have closed this complaint as resolved.

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concern. If you’d like to contact us regarding this matter, please use the information listed below.

SIRIUS XM Radio Inc.

Sincerely,

Review: We’ve been customers with XM for over 5 years and every year around Christmas time we receive a large bill $104 last year and in previous years it’s been $422, $312 & $292. XM states the bill is due to losing my credit card. XM charged my credit card every month for the first 6 months. I feel XM is trying to get customers to pay for holiday bonuses. I pay my bills every month and my credit card has not been changed or cancelled, there should be no reason for XM not to be able to charge my account. XM failed to notify me for 7 months. They waited until the bill accumulated before contacting me. Never received anything in writing, nothing by phone. I had to contact them when they shut my service off to find out about outstanding balance. As far as I was aware they were charging my account per our agreement. Customer service representative stated “your card is not [redacted] good, we have no way to charge your account.” I logged on to my account and it reflected $0.00 balance and shortly after my service was turned off. Upon calling to inquire I was notified of an outstanding balance.Desired Settlement: I want my service turned back on, XM to charge me the correct amount, a bill every month stating charges and that my account is in good standing and the card on file has been charged per our agreement.

Business

Response:

March**, 2015 The Revdex.com Serving Metropolitan New York[redacted] Re: Revdex.com Complaint ID [redacted], [redacted] Hello[redacted], Thank you for contacting SiriusXM on [redacted]’s behalf. We regret that his recent experience led to a complaint with your agency. We have investigated [redacted]’s complaint regarding being billed incorrect amounts when his credit card was on file and upon reviewing his account ending in [redacted] we have been unable to determine where the charges he stated in this complaint have occurred. Currently there are three active monthly subscriptions and a balance of $125.31 for service that accrued monthly from December*, 2014. A member of the Corporate Customer Relations team reached out to [redacted] to further discuss his complaint. We explained that we could not locate any of the charges that he provided us. [redacted] stated that he does have the invoices with the account numbers, but was unable to read them to us as he is [redacted]. He stated he would have [redacted] reach out to us when she was available. We reached back out on March**, 2015, as we have received no call back and [redacted] advised us that at this time both he and his wife are ill and will not be able to discuss his issue at this time. We advised [redacted] that we have a timeline with the Revdex.com and need to provide an update on the status of his complaint, but we will continue to investigate his case until we can resolve his issue. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concern. If you’d like to contact us regarding this matter, please use the information listed below. SIRIUS XM Radio Inc.To: [redacted]Attention: [redacted] Sincerely, [redacted]###-###-#### (option 3)

Review: In April 2007 I bought a new honda pilot with a 3 month FREE trial serius/xm radio. In August 2007 I purchased a "life time" service for $400 and some odd dollars. Well, this morning August **, 2013 I am driving to work and my siriusxm radio is not working, says "updating". By this message I knew something was up with my service, but didn't know what because I had bought the "life time" service in August 2007 when my FREE trial ran out. I called and spoke to the service representative and got no where (he tried to tell me I only bought 3 yrs at a time for $359.64 on August **, 2007 and $462.87 on August ,** 2010), so I requested to speak to his manager so he transferred me to "[redacted]", the manager on duty. I proceded to tell [redacted] what the problem was and he wasn't helpful either. Told me I did not purchase the life time subscription, when in fact I know I did. Told me he could give me 1-2 months free if I signed up for 1 year. I tried to tell him I have life time and he said I didn't. According to him I have paid twice for a total of $822.51 for 6 years. A life time subscription costs $800 and some dollars, why would anyone pay for 3 months twice for over $800 dollars. I would be a fool not to take the life time. In the mix of all this they tell me my account is under my husbands name. My husband has his own account under his phone number with the make and model of his car. ([redacted]). He previously had a Dodge and Ford pickup, but that scubcription was carried over to the Melon. My 2007 Honda Pilot is the only vehicle I have had seriusxm in. I signed up under my own name and my own account using my phone number ###-###-####. They tell me I have no account in my name, all falls under my husband ([redacted]). This is wrong and incorrect. I'm very upset with them. I have paid more then a life time subscription and they tell me I never had life time. Someone on there end has screwed up my account information and refuse to work with me. The manager wants me to pay an additional $800 and some odd dollars again for the life time service, that would be a total of over $1600.00 I would have paid. This is insane. All I want is for them to credit the amount I have paid over the last 6 years and issue me the life time like I purchased and turn my siriusxm back on. I have never been notified of my account being charged or that my service was being terminated. Service was just simply cut off this morning August **, 2013. I have been a customer of there's since 2007, ridiculous they will not work with me. All they want is more money!!!!!Desired Settlement: Give me credit for the amount I have paid which is over $800.00 and mark me as a life time subscriber and turn my siriusxm back on in my 2007 Honda Pilot. I refuse to pay an additional $800 some odd dollars for life time service. When I purchased life time it was $400 and something 6 yrs ago. PLEASE HELP ME!!!!

Business

Response:

Hello Mediator,

Thank you for contacting Sirius XM on [redacted]’s behalf. We regret that their recent experience led to a complaint with your agency. A member of our Corporate Customer Relations team reached out to [redacted] to express our concern and offer a resolution.

[redacted] states she purchased a Lifetime Subscription in August 2007 for approximately $400.00 and on August **, 2013 her service stopped working. She states upon calling she spoke to a representative who informed her that she purchased a 3 year subscription in August 2007 for $359.64 and this service renewed in 2010 for $462.87. She states she requested to speak to a supervisor, who also informed her that she did not purchase a Lifetime Subscription and offered 1-2 months free if she signed up for a year service. She states she was told she paid $822.51 for 6 years of service and a Lifetime service cost $800.00. She states the account is also in her husbands name when he has his own account. She is requesting for a Lifetime Subscription and the account to be credited for the amount she paid.

We spoke with [redacted] and explained to her that XM Radio did not offer the Lifetime Subscription in 2007 as it was not available to XM until 2008. We informed her that we would not be able to credit her account for the amount she paid for service used to go towards a Lifetime Subscription, as this subscription is no longer offered. We show no documentation from 2007 in regards to the Lifetime Subscription nor do we show any calls inquiring into the $462.87 renewal charge in August 2010. On 8/**/2007 a invoice was sent for radio id [redacted] showing the balance of $359.64 for service from August *, 2007 – August *, 2010 and another on August *, 2013 showing the balance of $462.87 for service from August *, 2010 to August *, 2013. Service renewed on August *, 2013 and as the card on file was expired an invoice was sent for the balance of $505.34. When no payment was received, service went to inactive on September *, 2013, leaving a remaining balance for used time and an invoice was sent for $17.45. Should she have any further questions or concerns, we ask that she contact us utilizing our contact information below.

Sirius XM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. If you’d like to contact us regarding this matter, please use the information listed below.