Sirius XM Radio

20 minutes on the phone to cancel a service I never renewed as the customer service rep tried to bully me to take a survey and bombard me w/ repetitive questions (name, address etc.) while they still tried to sell me radio packages.
They tried to bill a non-active credit card I had with them when I used their service prior. When they couldn't charge the card they tried to say I owed them for charges even though I never resigned for service.
I never signed up for auto-renew and I'm sure what they attempted to do is illegal and mirrors what they have been doing for years in which a slap on the wrist isn't going to deter their immoral antics.
I could never allow myself to ever sign up for their service as a matter of 'not pride' but as a matter of common sense that they will try it again if giving the chance.
It's a shame that they must have brainwashed the service reps to ignore anything from the customer if it isn't related to making them money.
By far the worse company on the stock exchange with any earnings.

Review: I am currently being harassed by Sirius XM employees day and night about an attempt to charge my account for $100. They NEVER sent me notification of my subscription being over and I do not currently even have the vehicle that possessed the capabilities for satellite radio. I called Sirius to cancel my account 7/** and was told that the apropriate documentation had been filed. I am totally disgusted by the practices of this company and how they attempt to stal money from the public for an overpriced service. This will be the SECOND TIME have had to file a complaint to Sirius for their shady practices. They should not be calling me at 8 o'clock at night harassing me over money they don't deserve NOR will they be receiving.Desired Settlement: 1.) They will NOT BE RECEIVING PAYMENT FOR A SERVICE I CANNOT ENJOY 2.) They need to stop harassing me after business hours 3.) I want my information totally removed from their system 4.) I want the woman I spoke to who LIED TO ME and told me my subscription was cancelled to be held responsible

Business

Response:

Hello Mediator,

Thank you for contacting Sirius XM on [redacted]’s behalf. We regret that their recent experience led to a complaint with your agency. A member of our Corporate Customer Relations team reached out to [redacted] to express our concern and offer a resolution.

[redacted] states that she is being harassed by SiriusXM employees in attempt to charge her account for $100.00. She states she never received notification of her subscription being over and she no longer had the vehicle that the radio was in. She states she called on 7/**/2013 to cancel service and wants SiriusXM to stop harassing her and to have her information removed as well as the representative she spoke with, held responsible as she states she was lied to and told her subscription was cancelled.

Our attempts to reach [redacted] via phone have been unsuccessful to date. Per our Terms and Conditions; which are provided on our website, [redacted], subscriptions will continue for the length of the initial term selected until a call is made to SiriusXM requesting cancellation. Promotional rates only apply during the initial term, after that time period our then current rates take effect. After reviewing the account, we saw service renewed on 7/**/2013 and on 7/**/2013, notes on the account do state that [redacted] called to cancel service as she sold the vehicle and she was offered a replacement radio and she stated she would review the website and contact us back. No further changes were made to the account that day. We would like to inform [redacted] that we have closed service on her account on 8/*/2013 and upon cancellation, there was a balance of $11.16 remaining; which has been credited to reflect a $0 balance. We have updated the account with her request to not to contact her and we would like to advise her that while we will make every effort to remove her phone number from our lists as soon as possible, it can take up to 10 business days to completely update all of our systems. We would like to inform [redacted] that she could also find more information about this process by accessing the following link [redacted] Should she have any further questions or concerns, we ask that she contact us utilizing our contact information below.

Sirius XM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. If you’d like to contact us regarding this matter, please use the information listed below.

Review: I called Sirius xm to get the product activated in my 2012 Chevy Cruze on Sunday July [redacted]. As I spoke to the represenative, we figured out a plan that would better suit my needs financially. Which was a monthly charge recurring on the [redacted] of every month for one year. I was on my way home from out of town at the time and told her I could not afford to pay the full yearly amount at one time, hence the monthly plan. When I get home Sunday night, low and behold the entire charge had been taken out of my bank account leaving me with 30.00 dollars to get by on for the week. The other problem is, now since they took the whole amount out, I will receive negative bank caharges due to this big mistake on their part. The reason I did not want a pay in full yearly subscription. I call today and they tell me they will not be responsible for the overdraft charges when I clearly think they should be, because I did not authorize a full payment. Needless top say th whole conversation was taped on their end proving that. They changed the billing, but said they were not responsible for any charges incurred to my account. I think they should be every bit responsible due to the neglegence of the rep I spoke with that day assuring me that only 16.00 and some odd cents would be charged recurring every month on the [redacted]. The operator I spoke with today agreed with me that it was wrong and he would be upset too, but his superiors would not allow him to credit me anything. This is neglegence on their part, and should rectify any bank charges I may incur. Thank you very much [redacted]Desired Settlement: I expect Sirius xm to pay for any negative charges incurred to my bank account due to their neglagence and unauthorized charging of my debit card, and should offer some kind of courtesy service on top of that. That is the least they can do for causing me to have to survive on 30.00 dollars for a week.

Business

Response:

Hello Mediator,

Thank you for contacting Sirius XM on [redacted]’s behalf. We regret that their recent experience led to a complaint with your agency. A member of our Corporate Customer Relations team reached out to [redacted]s to express our concern and offer a resolution.

[redacted]s states he contacted SiriusXM on 7/**/2013 to activate service and after discussing a plan that would suit his needs, he agreed to a monthly reoccurring charge on the [redacted] of each month for one year as he could not afford the full year at one time. He states the full charge was debited at one time causing overdraft fees and upon calling he was told by a representative that SiriusXM was not responsible for these fees. He is requesting for SiriusXM to pay for the OD Fees that occurred.

Our attempts to reach [redacted]s via phone and email have been unsuccessful to date. We apologize for any inconvenience [redacted]s experienced and we ask that he contact us at our Corporate Customer Relations Department so we can further discuss his complaint and come to a resolution.

Sirius XM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]s’s concerns. If you’d like to contact us regarding this matter, please use the information listed below.

Sincerely,

Sirius XM Corporate Customer Relations Team

###-###-#### [redacted]

Review: I cancelled my subscription for the first time over three years ago. Since then, they have been contacting me every year to update my billing information so that I can be charged for the yearly subscription. Two years ago I told them that I had cancelled the service and they said they didn't have a record of it. After spending a long time on the phone with a representative, they told me that my subscription has been cancelled. One year ago, the exact same thing happened again, with the representative telling me that my subscription has been cancelled. Now I am receiving emails and telephone calls trying to get me to update my billing information again.Desired Settlement: I want my subscription actually cancelled, my account information deleted, and to never be contacted by anyone from this company ever again.

Business

Response:

[redacted]

Hello Mediator,

Thank you for contacting Sirius XM on [redacted]’s behalf. [redacted]’s complaint is in regards to a cancellation request he made three years ago. He stated each year he is contacted and he is asked to update his payment information. He stated that every year he is informed the issue was resolved however he continues to have to call to address these same concerns. [redacted] wants to speak with someone who can confirm his subscription is closed and to make sure all these mailings stop.

A member of our Corporate Customer Relations Team reached out to [redacted] and advised him that there are no records of any cancellation prior to October 2014 so his subscription continued to renew per the Terms and Conditions. The only note on the account Prior to October 2014 was an activation call that was made on September **, 2009. We did close his subscription as requested and we cleared the balance that was due. [redacted] also wanted to be placed on our Do Not Contact list so we have updated his contact preferences and advised him of the time frame. As all his concerns were addressed we have closed this complaint as resolved

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. Our customer has been provided contact information if any additional support is needed. If you’d like to contact us regarding this matter, please use the information listed below.

SIRIUSXM Radio Inc.

Sincerely,

Review: I bought a car that had demo Sirius radio from the dealer. The demo expired on April**, 2013. I was contacted on several occasion from Sirus concerning keeping the service. When I found out that the "only way" to pay for the service was via credit card, I told them that I would let the service expire. Sirius service did not expire on that day and they continued to contact me via phone and mail. I did not accept their calls or responded to their letters. As far as I was conerned, their service was no longer needed. Now I am being asked to pay for the service tthat did not end nor I did not approve" Now I am being hounded daily about collection of this debt.Desired Settlement: I should not have to pay for service that I did not approve or use.

Business

Response:

Hello Mediator,

Thank you for contacting Sirius XM on [redacted]’ behalf. We’ve investigated their complaint and have found it to be an invalid concern. [redacted]’ complaint states her pre paid service expired in April 2013 and when she contacted Customer Service she was informed the only way to pay for service was via credit card so she decided to let it expire. She states that now she is receiving notices in the mail and phone calls informing her of a past due balance. We have reached out several times via phone and email but we were not able to speak with her to discuss her concerns. After reviewing the account we found that [redacted] had signed up for a 5-month promotional plan via check and this was the reason the account had continued after the pre paid service.

As a gesture of good will, we have closed the account and cleared the balance so all contact will stop within 7-10 business days as there is now a $0.00 balance. Please inform [redacted]’ to contact us should she have any further questions or concerns.

Sirius XM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’ concerns. Our customer has been provided contact information if any additional support is needed. If you’d like to contact us regarding this matter, please use the information listed below.

Sincerely,

Sirius XM Corporate Customer Relations Team

Review: my service ended in March but Sirius XM is still charging my credit card AND the charges changed every month. I have not had any service since March 2013 I did not check my CC statement because I do not use that CC and when I checked it today Sirius XM has been charging my credit card account and different amounts each month. I have called them to tell them they are not providing any service but are still charging my credit card- I did not think there was an issue because I had no service. They said there was a service interruption/ what is a service interruption - when they are taking money and still not providing service and the charges change every month. I told them this is STEALING and they said no its not. So I asked the lady on the phone if someone is not providing a service and taking money from you for the service---what is it called? she was silent. I said STEALING. They are still not going to give me a refund. This is stealing and I am furious. Capital One will be getting the next call. the amounts are Mar-Apr = 14.59 Apr-May = 20.1 May-Jun=14.60. it is not a lot of money but this is stealing and that is what is burning my buns. AND they are telling me they can cancel the account but I HAVE A BALANCE........ OMGOODNESS ARE YOU KIDDING ME? CONCERNED - [redacted] - THANK YOUDesired Settlement: I want account closed and a refund

Business

Response:

Hello Mediator,

Thank you for contacting Sirius XM on [redacted]’s behalf. We regret that their recent experience led to a complaint with your agency. A member of our Corporate Customer Relations team reached out to [redacted] to express our concern and offer a resolution.

[redacted] states she had not had service with SiriusXM since March 2013, but her credit card is still being charged on a monthly basis. She states upon calling she was told there was a service interruption, but it was not cancelled. She is requesting for her account to be closed and a refund of charges from March to June 2013.

Per our Terms and Conditions; which are provided on our website,[redacted], subscriptions will continue for the length of the initial term selected until a call is made to SiriusXM requesting cancellation. We communicated with [redacted] via email and informed her that service has been cancelled and a refund of $49.32 was issued back to the credit card ending in [redacted] on 6/**/2013. Should [redacted] have any further questions or concerns, we ask that she contact us utilizing our contact information below.

Sirius XM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. If you’d like to contact us regarding this matter, please use the information listed below.

They charge me $15 every time I have to call customer service. Unacceptably greedy. I want to see them fail and go out of business.

Review: I was charged on my Discover card October 2014 to April 2016 for XM radio. I noticed the charge and called Sirius. They insisted that "someone" had called to reactivate my service in October 2014 and requested to be billed twice a year.

I have NOT had satellite radio service in my car during these time periods. They could not produce any kind of documentation - a signed contract or voice recording - that would confirm my order, just a notation of a "telephone call." I insisted they credit all charges from October 2014, but they said could only credit the April 2016 charge.

To reiterate - I have NOT had XM radio service in my car since 2013. I purchased a new vehicle in 2012 which had XM service but opted not to renew after the promotion over. I purchased the car under my former married name, [redacted].Desired Settlement: For Sirius XM to credit all charges on my Discover card from October 2014.

Business

Response:

[redacted]

[redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] behalf. We regret that her recent experience led to a complaint with your agency. After researching [redacted] account, it was found that her complaint regarding charges to her credit card resulted from the automatic renewal of her subscription which was cancelled and then subsequently reactivated. On August *, 2013, [redacted] contacted us to cancel her subscription on radio [redacted] (2012 Hyundai Elantra), in lieu of cancelation, she accepted an annual subscription at a promotional rate. A onetime credit card payment was made for the owing balance. On August *, 2014, at the end of the promotion, her subscription renewed at our then current rate and an invoice was sent for $196.06. On September **, 2014, when payment was not received, the subscription went into a non-pay status, suspending the service and an invoice was sent for $25.99. On September **, 2014 a late fee of $5.00 was added to the outstanding balance. On October *, 2014, the service was cancelled and the balance was written off. On October **, 2014, the subscription for that same device was reactivated on a 6-month promotional rate subscription. A credit card payment was made for the owing balance of $30.50 and left on file for future charges. On April **, 2015, October **, 2015 and April **, 2016, the 6 month subscription renewed, charging the credit card on file $111.14. On May *, 2016, [redacted] called us requesting for cancelation of this subscription; which we processed and a refund of $111.14 was issued. A member of our Corporate Solutions team spoke with [redacted] regarding her concerns. Unfortunately, we have no way of knowing that a device is not receiving our signal, unless we are informed by the subscriber. As there was no prior request for cancellation, we informed [redacted] that we will be unable to refund the charges from October 2014. However, as a courtesy, we provided her with an additional refund of $111.14. Should [redacted] have any further questions or concerns, we ask that she contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted] concerns. If you’d like to contact us regarding this matter, please use the information listed below. Sincerely, Geraldine R[redacted] SiriusXM Corporate Solutions Team ###-###-#### (option *)

Review: I decided to try SiriusXM radio and was not satisfied with the selection and audio quality. I called and waited 20 minutes twice to cancel my service so I would not continue to be billed monthly, when I finally spoke to someone both times, I explaind I wanted to cancel, they offered me a year for $99 and when I told them I was not interested, I was hung up on.Desired Settlement: I would like billing to cease and if possible to receive a refund for the service I have not used while this was ongoing that would be an added benefit.

Business

Response:

[redacted]

[redacted] Re: Revdex.com Complaint [redacted], [redacted] Hello Mediator, Thank you for contacting SiriusXM on the [redacted] behalf. We regret that his recent experience led to a complaint with your agency. After review, [redacted] complaint is a request for cancellation of his subscription. On November **, 2015, [redacted] purchased a Mostly Music monthly subscription and paid $30.34; which included a $15.00 one time activation fee via credit card. On December **, 2015, his monthly term renewed, per the terms in our Customer Agreement, charging the credit card on file $13.80. A member of our Corporate Solutions team reached out to [redacted] to further discuss his concern. As requested we have cancelled his monthly subscription and requested a refund of $30.66 which reflects the $13.80 charge from December along with the activation fee. Please be advised that the average turnaround time for refunds issued to credit card accounts is 5 to 10 business days. Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted] concerns. If you’d like to contact us regarding this matter, please use the information listed below. Sincerely, Geraldine R[redacted] SiriusXM Corporate Solutions Team ###-###-#### (option 3)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: in September of 2015, I bought a new car and XM radio came on it. As a result, I shut off service to the car I traded in and my account was closed. On December **, 2015, I began the process of changing my expiring trial on satellite radio over to a cheap, music only package. After the chat system failed, I contacted their direct number. Talking to "Chris" , I was told since my previous vehicle, a 2008 Saturn Outlook that I traded in, was still on my account and it had a free trial until March. He said it may be possible to move it over to the current account I thought I had on a 2015 Chevrolet Impala. I said, since they closed at 11:00 PM and it was 10:40 PM that I would call back tomorrow and settle it, since I thought my radio would be on until the end of the day on the [redacted]. After not being able to wait 50 minutes on hold today, December **, 2015, I went to online chat. I was told that I had no active radios on my account. When I discussed the information with "Maggie", she said that I did have another car on the account but it was NOT activated. Instead, that someone else had activated it but it was still on my account!

I asked to contact a manager, she would only give me the generic [redacted] number.

Later, I attempted another chat and asked for a phone number, frustrated that no one would give me an explanation. I threatened that if it was not dealt with that I would contact the Revdex.com or other groups. This made me worried that someone could start their own service using my credit card number.

Later, at 3:50 PM, I called again and got a call back. I immediately asked to speak with a manager. When I did, the gentleman I talked with once again said that I had No active radios. When I asked him several times to clarify why I could not have this "free trial" I had been offered by "Chris" he would not say anything. When I asked to speak with the manager, he called me "Ma'mm" twice, which offended me.

Then, the manager picked up. I told her that I was a man, she went off on me with the most disrespectful phone call I had in my life. First, she accused me of being emotional, which I said I was offended, and I calmly explained the whole situation and how I was told a lie and also that I was concerned that my credit card could be charged by someone else. She admitted that "Chris" had made a mistake. that the radio in the old car was activated but no, it was not for me but for a dealer. She also told me that my radio had been shut off as of 4:34 PM (While I was on the phone, it was shut off when, as far as I knew, it should have been on until midnight) While she could not transfer the item over, she would not make it right. When I asked for an explanation and asked why someone would lie to me and then the company not make it right, she would not answer. After this, I said I would take the discussion further and involve the Revdex.com or the Indiana Attorney General, she said, "That's your decision".

I have NEVER dealt with such rudeness, disrespect, and blatant deception in my life! If I were to talk to someone like this in my business, I would be unemployed and my workplace would be in trouble. Calling me "Ma'mn" twice is insulting, and the manager's admission of guilt about the misinformation but unwillingness to make it right, or even apologize, is HORRIBLE customer service for a publicly traded company. I have never felt so insulted in my life by a company.Desired Settlement: I desire to make this right by

1. 6-12 months free, complete service

2. An apology from Sirius XM via letter or email

3. Improved customer service training in how to correctly describe practices.

I will ask to keep my correspondence via email, as I am hurt by this situation.

Business

Response:

December **, 2015 The Revdex.com Serving Metropolitan New York Mediator [redacted]

[redacted] Re: Revdex.com Complaint [redacted], Duane L D[redacted] Hello Mediator, Thank you for contacting Sirius XM on Mr. D[redacted] behalf. We regret that his recent experience led to a complaint with your agency. After researching Mr. D[redacted]’ account, it was found that his complaint relates to frustration he experienced with Customer Care when attempting to get some answers after being advised that there was another radio activated on his account that he no longer owned. On September **, 2015, Mr. D[redacted] called us to cancel his subscription on radio ID [redacted] (2008 Saturn Outlook); which we processed immediately. On December **, 2015, his 3 month trial subscription ended on radio ID [redacted] (2015 Chevrolet Impala) and a monthly Mostly Music subscription was purchased. A member of our Corporate Solutions Team reached out to Ms. D[redacted] via email as he requested, to discuss his concerns. We apologized for any inconvenience he experienced with the miscommunication he received when trying to continue with service on his Impala after his trial ended. Service on the Saturn Outlook was not active on Mr. D[redacted] ‘account, however the radio ID is still visible, but is active under another account provided by the dealership and this vehicle was resold. Mr. D[redacted] will not be charged for any services on radio ID [redacted] as this in no longer active on his account. As a gesture of good will, we have issued a refund for the $12.95 that he paid for the monthly Mostly Music subscription and we provided him with a six month Select subscription at no charge. A Future Deactivation Date (FDD) was set for June **, 2015 to prevent auto renewal of this subscription. We informed Mr. D[redacted] that should he wish to continue with service after this time to contact us. In addition, we would like to inform him that the customer service agents who he spoke with will be retrained. Should he have any further questions or concerns, we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve Mr. D[redacted] concerns. If you’d like to contact us regarding this matter, please use the information listed below. Sincerely, Geraldine R[redacted] SiriusXM Corporate Solutions Team ###-###-#### ([redacted])

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Also, the agent involved in the process, Tristan M[redacted], was helpful and professional. Thanks for the assistance, I appreciate the speedy and respectful response.

Sincerely,

Review: My wife and I were called by a representative of SiriusXM Radio to renew our contract. The deal was 6 months for $25. We were uninterested in that offer. After a short conversation with the sales rep, the rep told us that we could get the proposed deal, cancel when the 6 months were up and shortly after we would be called with the same offer. We liked that and asked them to put it in writing. The rep said they would put it in writing after we paid for the initial 6 months. The rep said they were not permitted to put it into writing before we paid due to company policy. After we paid we did get an email but the offered deal had changed. What we received in writing was a confirmation of the initial 6 months for $25 and an additional 6 months for $90.

When we called SiriusXM about this issue, they did not care at all that one of their sales reps flat out lied to us. After a long phone call and several supervisors, they refused to rectify the situation on our current subscription, the best they would do is give us an extra month when we renew the our subscription.Desired Settlement: We would like the free month they offered to be on our current subscription and not any future subscription we may or may not have.

Business

Response:

[redacted]

Thank you for contacting Sirius XM on [redacted]’s behalf. [redacted]’s complaint is in regards to a promotional subscription he accepted with the understanding his subscription would be closed at the end of the deal. He stated he received a email informing him of the promotional subscription and then he was informed of the renewal that would take place for approx $90.00. He would like his free month of service honored and an end date set so the subscription does not renew.

After reviewing the account and speaking to [redacted] as her husband was not available, we informed her that per our Terms and Conditions a subscription will automatically renew for the same length of service at the regular rate unless a cancellation request was made prior to the renewal. As a onetime courtesy we offered to reset their promotional subscription so that they would receive the extra month of service they were offered and we have set an end date as requested so the service will not automatically renew.

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. Our customer has been provided contact information if any additional support is needed. If you’d like to contact us regarding this matter, please use the information listed below.

SIRIUSXM Radio Inc.

Review: I received a letter on April **, 2013 from Sirius satellite radio informing me that they were giving me 3 free months of satellite radio. I called them on April [redacted] and worked with them to get my car radio activated that day. On or about June [redacted] I received a letter from them saying they were shutting off my service on July [redacted]. I called them on or about June [redacted] reminding them that the service was activated on April [redacted] (which they agreed was true) and that my service should not be discontinued till July [redacted]. Their customer service (if you want to call it that) also screwed me over and gave me the run-a round. The first man I talked to said he couldn't continue service till July [redacted]. I argued and said the full 3 months didn't end till July [redacted]. He put me on hold while he talked to a supervisor (Now I don't believe he actually talked to a supervisor) and when he got back on, he said if I was to subscribe, they would credit my account for the 26 days. I said NO! I shouldn't have to subscribe just to get the other 26 days that they promised me for free. He put me on hold again and when he got back on, he said I would receive the other 26 days-no problem. He transferred me to someone else who refused to do anything. I informed the 2nd person that the first person I talked to was approved by a supervisor to give me the other 26 days. I then asked him to put a supervisor on. He said a supervisor would tell me the same thing that he did, but he would put him on. I don't think he even tried to get a supervisor because he put me on hold for 5 minutes till I hung up. I called again with no luck--just the run-a-round. They refused to continue my service till July [redacted]. Instead they shut off the service on July [redacted]. Although the service was free to start with -- THIS IS BREACH OF CONTRACT. I even went to their Facebook page, gave them my Radio ID Number (which connects the service to my car radio, specifically) and told them to just leave the radio on till July [redacted]. They refused. And you guessed it--more run-a round. After getting screwed over by them, I wouldn't trust them with my e-mail address or phone number. The least they should do is give me 26 more days of service. After all I went through, though, I think they ought to give me AT LEAST 3 more FULL months of serviceDesired Settlement: Once again, they OWE me 26 days of satellite service. After all the run-a round and lying they did, they should give me AT LEAST 3 more FULL months of service.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Without prior warning (at least anything on air apparently) the channel "40s on 4" was replaced with an all Billy Joel station for three months. I've contacted Sirius XM and had been told I would be able to listen to the channel provided I downloaded their application. However this would eat up my data plan while trying to use a service I'd already had.Desired Settlement: I want the return of 40s on 4 to return to its original channel.

Business

Response:

April **, 2014

Hello [redacted],

Thank you for contacting Sirius XM on [redacted]’s behalf. [redacted]’s complaint is in regards to the programming change on 40’s on 4. He stated that he downloaded the application to be able to use this service online however the usage would eat up his data plan so he does not feel it is fair to have to pay for a program he already had. He would like to have the 40’s on 4 channel return to its regular programming.

A member of our [redacted] team reached out to [redacted] and apologized for all the frustration this issue caused. We informed him that we have forwarded his feedback to the appropriate department and explained that per the Terms and Conditions we reserve the right to change, rearrange, add, or delete programming, including canceling, moving or adding particular channels, at any time, with or without notice to the customer. We offered to add the internet service so he could listen online and through his phone but he declined as he was worried about the service using his data plan. He stated that he wanted his subscription closed and he was not sure if he would be reactivating in June. We confirmed that his subscription was closed as requested and a refund of $130.98 was issued back to the credit card.

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. Our customer has been provided contact information if any additional support is needed. If you’d like to contact us regarding this matter, please use the information listed below.

SIRIUSXM Radio Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not seen the return of 40s on 4. Furthermore, I had not stated I downloaded the app and was not informed of Sirius XM's terms and conditions to change, rearrange, etc. programming.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

April **, 2014

Thank you for contacting Sirius XM on [redacted]’s behalf. [redacted]’s complaint is in regards to the 40’s on 4 programming not returning.

A member of our [redacted] team reached out to [redacted] and apologized for all the frustration this issue caused. Again we informed him of the recent channel changes and informed him that the 40’s on 4 programming will return in June 2014. We again offered him the online listening subscription which he declined and stated that his subscription is currently closed and he is not sure if he will be coming back in June. We again apologized for his frustration and we confirmed we were closing this complaint as resolved.

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. Our customer has been provided contact information if any additional support is needed. If you’d like to contact us regarding this matter, please use the information listed below.

SIRIUSXM Radio Inc.

Review: I have been a subscriber for over the past few years in the last year and half every time they do a auto renewal on a credit card the card get fraudulent charges. At which point I have to call the bank and have me cancel the card and issue a card with a new account number. I have contacted Sirius xm on this issue twice now and have been told the only other option they have is to mail me a bill which will cost extra and I have to mail them a check back. I am not comfortable with this since it appears to me that there system has been hacked or someone is stealing customer data. At this point I think I am going to have to cancel my subscription again because this is annoying to have to have a credit card canceled and re issued every three months when it auto renews my subscription.Desired Settlement: I would like for them to look at their system and figure out why credit information is being lost ever time they do a auto renewal.

Business

Response:

[redacted]

[redacted]Hello Mediator,Thank you for contacting SiriusXM on [redacted]s behalf. We regret that his recent experience led to a complaint with your agency. After researching [redacted]s account, it was found that his complaint is in regards to fraud charges appearing on his credit card with each renewal of his quarterly subscription. [redacted] purchased a quarterly subscription for radio id [redacted] on June *, 2015 on invoice payment. The agent he spoke with provided a $15.00 credit for the activation fee and a $2.00 credit for the invoice fee as he was making the payment for the $39.98 balance via credit card. [redacted] himself placed his credit card on file via our online account center (our “OAC”). A member of the Corporate Customer Relations team spoke with [redacted] and informed him that our agents have no access to his credit card information. All credit card information is protected by our systems and we are not able to see anything on the account except for the last 4 digits. We informed [redacted] that he will need to take this issue up with his credit card company as these fraud charges are not coming from SiriusXM. Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below.SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]s concerns. If you’d like to contact us regarding this matter, please use the information listed below.SIRIUSXM Radio Inc.[redacted]

[redacted]Sincerely,Geraldine R[redacted]SiriusXM Corporate Customer Relations Team###-###-#### (option *)

Review: I previously called to cancel my Sirius XM service and a representative told me of my credit due and informed me I would be refunded my remaining account credit within 7-10 business days and it would be sent out immediately. 2 weeks have gone by and still no refund in the mail. On January **, 2015 at around [redacted]. I spoke with a customer service representative, he wasn't able to help me and directed me to his supervisor. The supervisor spoke to me with so much disrespect I had to end up hanging up the phone. First, he addressed me by my first name and told me what I was asking for was "not going to happen." I later called back at around [redacted] and spoke with someone by the name of [redacted] on the same day. Before speaking to [redacted], the automated voice service stated that I had a credit of $95.34. [redacted] tried everything possible to get the accounting department to issue my refund, but they told me they could only credit me the amount owed if I returned back to their company. I told them this was not acceptable and they have no right to hold my money. I then asked for [redacted]'s supervisor and he transferred me to [redacted] at about [redacted]. [redacted] repeated what the accounting department said. I am very upset and know they have no right to keep my money.Desired Settlement: Refund

Business

Response:

February *, 2015 The Revdex.com Serving Metropolitan New York[redacted] Re: Revdex.com Complaint ID [redacted], [redacted] Hello [redacted], Thank you for contacting SiriusXM on [redacted]’s behalf. We regret that her recent experience led to a complaint with your agency. After researching [redacted]’s account, it was found that her complaint regarding not receiving a refund was due to a misunderstanding regarding a service credit that she had been provided. The credit provided was intended to be applied towards future subscription costs and was not refundable. A member of our Corporate Customer Relations team reached out to [redacted] and explained to her that the credit placed on her account was provided by the dealership as she missed nine months of her original audio trial that she was entitled to. This credit would be a non refundable amount. [redacted] is currently on an annual subscription at a promotional rate; which will renew on February **, 2015. We informed her that we would provide her with another annual subscription at the promotional rate and advised her that the $95.34 service credit will cover the cost. We apologize that [redacted] was left with a negative impression of our SIRIUS XM Customer Care and should she have any further questions or concerns, SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concern. If you’d like to contact us regarding this matter, please use the information listed below. SIRIUS XM Radio Inc.To: [redacted]Attention: Customer Care[redacted] Sincerely, [redacted]###-###-#### (option 3)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

my renewal was coming & chose to not renew when I called to stop service they kept hanging up on me about 5 times then the emails started with phone calls I told them to stop contacting me they wouldnt listen till I filed complaint with attorney general the only people to answer phones are in the philipines they are the rudest people alive

Review: I have an unauthorized charge of $108.26 on my debit card statement from Sirius XM radio on February *, 2014, for which I never agreed to.Desired Settlement: I demand a refund for the unauthorized charge.

Business

Response:

[redacted]

Hello Mediator,

Thank you for contacting Sirius XM on [redacted]’s behalf. [redacted]’s complaint is in regards to a charge of $108.26 that he did not authorize. He would like this amount refunded. After reviewing the account and contacting him via email, we found the six month subscription renewed per the Terms and Conditions as there was no cancellation request made.

We would like to apologize for all the frustration this issue has caused. As requested we have closed the subscription and issue d a refund of $108.26. We would like to inform [redacted] that this process can take 5-10 business days. Since this issue has been addressed we have closed this complaint as resolved.

Sirius XM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. Our customer has been provided contact information if any additional support is needed. If you’d like to contact us regarding this matter, please use the information listed below.

Sincerely,

Review: Harassing phone calls. Constantly calling to attempt and sell us the service, despite multiple requests for them to take us off their list. They call from different numbers. They have called dozens of times each month. Calling at all hours of the day. My wife and I continued to request to be removed from their list.Desired Settlement: I want them to stop harassing me and my family over the phone.

Business

Response:

June *, 2015 The Revdex.com Serving Metropolitan New YorkMediator[redacted] Re: Complaint# [redacted], [redacted] Hello Mediator, Thank you for contacting Sirius XM on [redacted]’s behalf. [redacted]’s complaint is in regards to phone calls he continues to receive asking him to renew his subscription. He wants these calls stopped immediately. A member of our Corporate Customer Relations team reached out to [redacted] via email and we advised him that we added his number ###-###-#### to the Do Not Call list. We were unable to locate an account with the information he provided so we added his phone number to the Do Not Call list. This process can take 7-10 business days to completely update all campaigns currently in progress. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. Our customer has been provided contact information if any additional support is needed. If you’d like to contact us regarding this matter, please use the information listed below. SIRIUSXM Radio Inc.To: [redacted]Attention: Customer Care[redacted] Sincerely, [redacted]Sirius XM Corporate Customer Relations Team###-###-#### (Option 3)

Review: Sirius XM keeps sending the company ([redacted]) disconnection notices BEFORE the actual bill is due. For example, we have an invoice due to be paid on or before 3/**/15. However, the company is relentlessly emailed warning of disconnections. Today is 3/**/15. This is borderline harassment, not to mention completely unnecessary considering the hundreds of emails we receive daily.Desired Settlement: We have been customers with SXM for a long time, but are ready to cancel, and will be doing so next week. If we did this to our customers, it would speak volumes about how we maintain and communicate with them.

Business

Response:

April *, 2015 The Revdex.com Serving Metropolitan New York[redacted] Re: Revdex.com Complaint ID [redacted], [redacted] Hello [redacted], Thank you for contacting SiriusXM on [redacted]’s behalf. We regret that his experience led to a complaint with your agency. After researching [redacted]’s account, it was found that his complaint is in regards to receiving disconnection notices prior to the billing due date. A member of our Corporate Customer Relation Department reached out to [redacted] and explained that on March **, 2015 his quarterly subscription automatically renewed on his four devices and an invoice was sent for $146.06 with a due date of March **, 2015. On March **, 2015, he contacted us requesting for cancelation of service and was offered a 5 month promotion on each device; which he accepted. A onetime credit card payment was made for the $122.36 balance. On March **, 2015, an email was sent for each of the subscription changes on his four devices advising him an invoice will be sent. Subscriptions are paid until August **, 2015 when they will renew for the quarterly subscription at our then current rate and an invoice will be sent. Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concern. If you’d like to contact us regarding this matter, please use the information listed below. SIRIUS XM Radio Inc.To: [redacted]Attention: [redacted] Sincerely, [redacted]###-###-#### (option 3)

Review: Still waiting for a refund of $107.XX that was discussed with the service rep July *, 2914. Initially they sent it to an address of which I have not lived there since March 2006. I have made multiple attempts to get this issue resolved and still have not received my refund. Every time I call I get someone out of the United States and they tell me they cannot transfer me to the US! I cancelled my service a short time after that to which I received the remaining balance of $204 though I have still not received my initial refund!Desired Settlement: It is so disappointing that as a customer of over 10 years this could not be resolved to the point where I just cancelled my service completely. It is even more disappointing that I could not speak with someone in the US customer complaint department, only told that I needed to write a formal complaint to Sirius!!!

WHAT POOR CUSTOMER SERVICE!!!!

IF YOU HAD SOMEONE TO COMPETE AGAINST, I AM SURE THIS WOULD HAVE NOT GONE TO THIS LEVEL!!!

SHAME ON THE GOVERNMENT FOR LETTING THIS MERGER TAKE PLACE, BETWEEN SIRIUS AND XM!!!

Business

Response:

[redacted]

Hello Mediator,

Thank you for contacting Sirius XM on [redacted]’s behalf. [redacted]’s complaint is in regards to a refund check he has been waiting for since July *, 2014 for $107.00. He stated he was informed it was sent to the wrong address so he would like this issue addressed so he can receive his refund.

A member of our Corporate Customer Relations Team reached out to [redacted] and informed him as his credit card was removed from the account this is why the refund was issued via check. We advised him that we would send a request to cancel the check refund as it was sent to the wrong address and we would refund him back to his credit card should he be willing to provide us with the credit card information. We issued the refund of $107.43 on September **, 2014 back to the credit card and advised him this process can take 7-10 business days. [redacted] has out contact number should he have any further questions or concerns.

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. Our customer has been provided contact information if any additional support is needed. If you’d like to contact us regarding this matter, please use the information listed below.

SIRIUSXM Radio Inc.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,