Sirius XM Radio

Review: Without any notice, the company initiated a charge on my credit card for their service, on Jun. **, 2012, to a vehicle I have returned at the end of lease on Jan.**, 2009; and set it in automatice renewal for every 6 months. they have refunded me the most recent charge of $97.81. I need to recover two previous charges with total of $128.33.Desired Settlement: cash refund, certification that SiriusXM have deleted all my information, including any credit card information, from their record, and an entry on Revdex.com noting SiriusXM's unethical practice. And I would like to see Revdex.com take a class action against SiriusXM for this kind of violation of personal rights and privacy.

Business

Response:

Hello Mediator,

Thank you for contacting Sirius XM on [redacted]’s behalf. [redacted]’s complaint is in regards to a renewal for a service that he has not had since he returned his vehicle in 2009. He would like to be refunded for the two previous charges as he was refunded the most recent so he is requesting a total refund of $128.33. After reviewing the account and contacting him, we found that according to the notes the credit card was added to the account through correspondence on June *, 2012 and the service was reactivated at that time. We informed [redacted] that as per the Terms and Conditions the account continued to renew as there was no cancellation request made.

We spoke with [redacted] and he stated that he did not provide his credit card information, and he traded in his vehicle in 2009 so he would like to be refunded for the two other charges. We apologized for the frustration and informed him as this was for time used we are unable to refund older charges and we advised him to contact his bank. We have confirmed the account is closed and we have removed the credit card information from the account.

Sirius XM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. Our customer has been provided contact information if any additional support is needed. If you’d like to contact us regarding this matter, please use the information listed below.

Sincerely,

Sirius XM Corporate Customer Relations Team

###-###-#### [redacted]

Review: Sirius XM was reflecting me having two radios, the second since 2009. I've been paying for two radios since 2009. I discovered on January *, 2014 about the incorrect charges, because I never received monthly statements just a charge to my debit card. I was calling with a question and discovered this. The first customer service rep was [redacted] and I had him cancel it and wanted to dispute the charges because I don't have two radios only one in my car, he showed it was never activated and said it would be escalated and I would be contacted in two weeks. I was never contacted but started getting emails about activating the radio and doing a contract on a radio I never had . So I called back on 1/*/14 and spoke with a [redacted] named [redacted] and while he was supposedly researching it I was disconnected after 35 minutes on hold. Called back and spoke to another [redacted] Ian that also put me on hold and then said it would take two weeks for me to get a response, because it would be escalated. Then put me on hold and came back and said I had to write a letter to dispute it. I asked if I could file a dispute online and he said no and that there was no phone number for the dispute department. So then I researched online and located a way to file a dispute online which I did the same day. Received an email 2/*/14 the Corporate Relations Team to call a specific number and extension and ask for [redacted]. I called her back 2/*/15 and spoke with her and she said they couldn't do anything because both radios were activated since 2006. I informed her that I only have one radio in my car and the second radio is an error. She said they were both active since 2006 and it was my responsibility to look at my bill. I told her that the rep even showed the second radio was never activated and it showed up in 2009. She repeated what she originally said and just blew me off and couldn't explain how a non existent radio all of a sudden was activated in 2006 when the billing started in 2009. I've just been ran around and given erroneous information by this company. The only radio I have is in my car since 2006. I've paid over $1000.00 for a radio that doesn't exist and they are treating me like an it .Desired Settlement: Refund all the money I paid for a second radio that I never had.

Business

Response:

[redacted]

Hello Mediator,

Thank you for contacting SiriusXM on [redacted]’ behalf. We regret that her recent experience led to a complaint with your agency. A member of our Corporate Customer Relations team reached out to [redacted] to express our concern and offer a resolution.

[redacted] states she has been paying for two radios since 2009 and did not discover this until January *, 2014. She states she did not receive monthly statement her credit card was just charged. She states upon calling to dispute the charges, she spoke with several representatives who informed her that they showed the radio was never activated and her issue would be escalated. She states she then spoke with someone on the Corporate Relations Team who informed her that there was nothing that could be done as it was her responsibility to look at her billing. She states she paid over $1000.00 and is requesting for a refund of the money she paid for a second radio.

It was determined that on March **, 2006 service on radio [redacted]; which is in a [redacted], was activated on a monthly subscription for $12.92 plus applicable fees and taxes. Radio [redacted] was activated on a six month subscription on March **, 2006. On September **, 2006 this subscription was changed to a monthly subscription at $6.99 plus applicable fees and taxes. Starting on June *, 2006, the payment type was changed to invoice and check payments were sent. Both radio ids were included on each invoice that was sent along the total owing for each monthly subscription. Check payments continued to be sent until October **, 2008 when the credit card was placed back on file.

A member of the Corporate Customer Relations team reached out to [redacted] on February *, 2014 as we received written correspondence from her the day prior. We explained to her that we do show two active radios on her account and as there was no cancel request until January *, 2014, we will not be issuing a refund from 2006. We again spoke to [redacted] on February **, 2014 and reiterated that we will not be issuing a refund from 2006. [redacted] stated we were wasting her time as we will not help her. We advised her that we are willing to work with her, but she ended the call stating she would reach back out to the Revdex.com. As it is the customer’s responsibility to check their credit card statements and as invoices were being sent showing the two active subscription plans and check payments we sent by [redacted], we are unable to refund for time used. Should she have any further questions or concerns, we ask that she contact us utilizing our contact information below.

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’ concern. If you’d like to contact us regarding this matter, please use the information listed below.

Review: To get service from this company you must pay for their service in advance. That is fine, you can pay a month or a year etc. I have been with the company as a customer for 10 years. In the last few years they have started doing something very shady. When your service is up, they send you a bill with an outstanding balance and a due date. They call you telling you, you owe them money. Every indication is that you owe them a past due balance as though you are in debt to them. In fact you are not, your contract for the term is up and you can chose to pay and continue the service or not. They have 33 million customers. If even 1% of the people fall for this, thinking they owe money, that would be 330,000 people being ripped off every year. I almost fell for it the first time, but I was smart enough to question the bill. It is a despicable practice that must be stopped.Desired Settlement: They need to change the way they send out the "bill", because it is not infact a bill, it is them trying to sell you a service disguised as a bill.

Business

Response:

[redacted]

Hello Mediator,

Thank you for contacting Sirius XM on [redacted]’s behalf. [redacted]’s complaint is in regards to invoices he has been receiving after his renewal to inform him of a balance that is due for time used. He stated he has always paid for service in advance so he feels this is shady and he would like to see this process changed.

A member of our Corporate Customer Relations Team reached out to [redacted] and informed him that per the Terms and Conditions an account will continue to renew at our then current rates unless the customer had called to cancel their subscription. [redacted] stated that he has been paying no more than $100.00 a year since he has been a customer for 10 years and he will not pay $185.50 for a one year subscription. Upon reviewing the account we did find that he has paid the regular rate for several years except for the last three years as he was given an introductory rate. We tried to advise him that once this subscription renews it will renew at our then current rates as the introductory rate is only meant to be a onetime deal.

[redacted] stated that he wanted to cancel his subscription as he feels this was a waste of time. We are willing to work with [redacted] should he wish to reactivate his service however as requested we have closed the subscription and cleared the balance of $14.23 for time used as the subscription renewed July *,2014. Should [redacted] wish to review our Terms and Conditions this information is available at [redacted]

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. Our customer has been provided contact information if any additional support is needed. If you’d like to contact us regarding this matter, please use the information listed below.

SIRIUSXM Radio Inc.

Sincerely,

Review: The made a fraud, they made me an unauthorized credit card charged. I have been sending and sending emails for the cancellation of their terrible service and they didn't care, they just ripped me from my money. I told them to give me may refund because I cancelled the service with them, but they are making a bigger fraud and they don't respond.Desired Settlement: I'm not using anymore their terrible mediocry service, I need MY MONEY that they stole from me, and after THAT I'll see if I will keep using the service.

Business

Response:

[redacted]

[redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted]’s behalf. We regret that his recent experience led to a complaint with your agency. After review, [redacted]’s complaint resulted from the automatic renewal of his subscription. Per the Terms and Conditions in our Customer Agreement, subscriptions will automatically renew until the subscriber calls us to cancel. On April *, 2014, [redacted] accepted a 6-month promotional subscription offer on radio [redacted]. On October *, 2014, at the end of the promotional term, his subscription automatically renewed to a full price package which bills on a semiannual term, charging the credit card on file $108.26 A member of our Corporate Customer Relations team reached out to [redacted] several times via phone and email; however he replied via email stating that he is seeking legal counsel and refused to speak with us directly concerning his account. We processed the cancellation of his subscription and a refund in the amount of $108.26 for the November *, 2014 charge was issued. The average turnaround time for refunds issued to credit card accounts is 5 to 10 business days. Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concern. If you’d like to contact us regarding this matter, please use the information listed below. SIRIUS XM Radio Inc.[redacted]

Sincerely, [redacted]

Review: I decided not to renew the service. I have received several calls from the company originating from ###-###-####. On the first call, and each subsequent call, I informed the caller that I no longer want the service and that I do not wish to be contacted again. The last time, I submitted a complaint through the National Do Not Call registry and submitted a formal request through the Sirius customer service web site. The callers refuse to listen and the calls have not stopped. I just received another call from [redacted].

I want the subscription terminated and I want the calls to stop.Desired Settlement: I want my service terminated, the calls to stop, and an apology for the harassment.

Business

Response:

April *, 2015 The Revdex.com Serving Metropolitan New York[redacted] Re: Complaint# [redacted], [redacted] Hello [redacted], Thank you for contacting Sirius XM on [redacted]’s behalf. [redacted]’s complaint is in regards to phone calls he continues to receive even after requesting to have his phone number added to the Do Not Call list. He is requesting that these calls stop immediately and he does not want to renew his subscription. A member of our Corporate Customer Relations team reached out to [redacted] several times to discuss his concerns; however our attempts to date were unsuccessful. As requested we have closed his subscription and we cleared the $15.91 balance that was for time used. We also updated his contact preferences to Do Not Call. We would like to advise him that while we will make every effort to remove his phone number from our lists as soon as possible, it can take up to 5 business days to completely update all of our systems. During that time it is possible that he may receive a few more calls due to campaigns still in progress. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. Our customer has been provided contact information if any additional support is needed. If you’d like to contact us regarding this matter, please use the information listed below. SIRIUSXM Radio Inc.To: [redacted]Attention: [redacted] Sincerely, [redacted]###-###-#### (Option 3)

Review: Sirius is one of the most unethical companies I have EVER done business with. I purchased a 6-month service for a low price, and after the allotted time was up, they charged my credit card (without permission) an estimation of double the original price for another 3 months of service. I called to have it cancelled and to receive a refund for the service I did not want in the first place, and the sales associate hassled me for 30 minutes trying to get me to sign up for a new offer, even after I repeatedly make it clear I did NOT want Sirius and only wanted my money back. Finally, the sales associate told me I would be receiving a check with a refund and said she would give me a free month of service for the inconvenience. I told her as long as I will be no longer charged and my credit card number is off the account, that would be fine. A few weeks later, I receive a check for only a partial refund, and an additional bill a week later of a charge for a one month of service, after the sales associate assured me it was free. I called Sirius yet again, and they claimed they would no longer be able to give me the FULL refund, but can take away that charge. I became very firm and told them they WILL give me the full refund, and after being put on hold for approximately 5 seconds, the sales associate said they can fully refund me. He then said they will give me an additional FREE month of service for the hassle. I recounted the fact that I was charged for the last 'free' month they gave me, but he assured me I would not be charged. Less than a month later, I receive yet again another bill. Another 45 minute call later, it was discovered that I was charged yet again for another month of service. They persisted on giving me different deals and sales pitches after I repeatedly said NO. They then proceeded to say that the charge was for an additional month after my free month had ended. They automatically charged me, without telling me that I would have to cancel my 'free month' of service with Sirius. This company is very unethical, and deceiving in their marketing tactics. Their prices are never consistent, and they have the power to offer whatever price they want for however many amount of months they want. It took me a total of an hour and a half on the phone just to cancel my Sirius subscription. I will never do business with them again, and plan on telling friends and family never to subscribe to their radio.Desired Settlement: If they continue to remain in business, Sirius needs to restructure their entire organization and practices in order to make it a fair business. Prices should be stable and have strict monthly rates, instead of making up numbers on the spot. I hope more people report their stories about Sirius so they will feel pressured to change their ways.

Business

Response:

July *, 2015The Revdex.com Serving Metropolitan New York[redacted]Re: Revdex.com Complaint ID [redacted], [redacted]Hello Mediator, Thank you for contacting SiriusXM on [redacted]’s behalf. We regret that her experience led to a complaint with your agency. After researching [redacted]’s account, it was found that her complaint resulted from a misunderstanding regarding the automatic renewal of her subscription at the end of her initial term. Per the terms and conditions in the SiriusXM Customer Agreement, subscriptions automatically renew at the rates in effect at the time of each renewal until the subscriber calls us to cancel. Promotional rates only apply during the initial term and the subscription renews at the rates in effect at the time of each renewal. A member of our Corporate Customer Relations team reached out to [redacted] to discuss her concerns. We received an email response from [redacted] stating that she contacted the Revdex.com with the intention of informing them of unethical practices. She stated that there was nothing to be resolved; she just wanted the Revdex.com to be aware. Should [redacted] have any further questions or concerns, we ask that she contact us utilizing our contact information below.SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concern. If you’d like to contact us regarding this matter, please use the information listed below.SIRIUS XM Radio Inc.To: Cary H. S[redacted]Attention: Customer Care[redacted]Sincerely,Geraldine R[redacted]SiriusXM Corporate Customer Relations Team###-###-#### (option 3)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Sirius has responded that it was a misunderstanding, but it was not a misunderstanding. This was a withholding of information. After I asked to make sure I will not be charged, they responded with a no, it is free of charge. There was no misunderstanding involved, it was a deception of information. [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

July **, 2015 The Revdex.com Serving Metropolitan New YorkMediator[redacted] Re: Complaint#[redacted], [redacted] Hello Mediator, Thank you for contacting Sirius XM on [redacted]’s behalf. [redacted]’s rejection is in regards to a billing concern regarding her account. A member of our Corporate Customer Relations team reached out to [redacted] and we were informed that she did not want to speak with SiriusXM that she wanted to share her experience. We would like to apologize for all the frustration his issue caused. Upon reviewing her account we found a total refund of $43.91 was issued and currently there are no active subscriptions listed on the account. We ask that [redacted] contact us should she have any further questions or concerns. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. Our customer has been provided contactinformation if any additional support is needed. If you’d like to contact us regarding this matter, please use the information listed below. SIRIUSXM Radio Inc. To: Cary H. S[redacted] Attention: Customer Care [redacted] Sincerely, Charlene G[redacted]Sirius XM Corporate Customer Relations Team###-###-#### (Option 3)

Review: I cancelled my service after my 6 month free trial on both of my vehicles expired, or so I thought. I even continued to receive mailer asking me to come back and offering free months. I even called on one of these mailers last year to apply it to my Jeep and was told it was only applicable to my Prius, so I said I wasn't interested. At no point during that conversation did they say that my account was still active (and the free months should not have been applicable to an already active account, no matter the vehicle). Unfortunately they only bill every 6 months and were using a very active card; I did not catch the charges until this month's statement. I called and cancelled, asking what happened and how. They state that I must have forgotten to cancel, citing the time I called in for the free months last year as support of their claim. They were difficult and rude over the phone. I've cancelled but only received a partial refund for this 6 month's charge. I would like to state that the few times I've accidentally tuned into their stations, they were not functioning.Desired Settlement: I would like an explanation of why they felt that these charges were authorized when they were sending me "please come back" mailers and I was not receiving channels. I would also like a full refund of the charges made to my account since September of 2013.

Business

Response:

October **, 2015 [redacted]

[redacted]Hello Mediator,Thank you for contacting SiriusXM on [redacted] behalf. We regret that her experience led to a complaint with your agency. After researching [redacted] account, it was found that her complaint regarding to charges on her credit card resulted from the automatic renewal of her promotional rate subscriptions to standard rates. Per the terms and conditions in the SiriusXM Customer Agreement, subscriptions automatically renew until the subscriber calls us to cancel. On September *, 2013, [redacted] purchased a semi-annual subscription at a promotional rate for her receivers, radio id [redacted] (Jeep) and radio id P24E (Prius) and paid $30.08 for each subscription via credit card. On March *, 2014, at the end of the promotional term, both her subscriptions automatically renewed to full price packages which bill on a semiannual term, charging the credit card on file a prorated amount of $177.48 for service from March *, 2014 to September *, 2014. On September *, 2014, the semiannual terms again renewed charging the card on file $180.40. On September **, 2014 we received a call to Customer Care requesting for a refresh signal to be sent to radio id [redacted]. Service continued to renew on both receivers on a semiannual term until October *, 2015 when [redacted] contacted customer care requesting to have service cancelled’ which we completed immediately. A refund of $58.19 and $87.34 was issued on October **, 2015 for unused service from the September *, 2015 renewal. From time to time, we offer promotional rates to customers who have radios that are currently not active, upon further investigation, we also found account number [redacted] in [redacted] address, for radio id [redacted] (2013 Prius).A member of our Corporate Customer Relations team reached out to [redacted] and reviewed her concerns with her. We advised [redacted] that we were unable to locate a prior request to cancel services until October 2015. Unfortunately, we have no way of knowing that a device is not receiving our signal, unless we are informed by the subscriber. We offered to provide [redacted] with an additional refund of $37.11, to provide her with a full refund of $182.64 that was charged on September *, 2015. We also offered to provide her with six months of service on both her radios at no cost; which she states she would think about and contact us back. Should [redacted] decide to accept our offer for additional service, we ask that she contact us utilizing our contact information below.SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted] concerns. If you’d like to contact us regarding this matter, please use the information listed below.SIRIUSXM Radio Inc.[redacted]

[redacted]19Sincerely,Geraldine R[redacted]SiriusXM Corporate Customer Relations Team###-###-#### (option 3)

Review: On February *, 2016 I contacted Sirius to continue Sirius radio service as I had purchased a new car with a trial period that will end March [redacted]. I browsed the internet and found an official Sirius copyright date 2016 web page that indicated that Basic Plus Sirius XM service would be $5.99 a month or $49.99 a year. Website: [redacted]

I contacted Sirius at a telephone number provided me by a letter I received from Sirius to get Sirius service after my trial period. The first customer service Rep said she could not give that price, so I spoke to a Customer Listener Care Rep (Mike) who told me I could get the price I asked for and that with fees that the full yearly price would be $60.69. As we were talking the line disconnected. When I called back to the Customer Listener Care telephone number and spoke to Thomas, he said he could not hook me back up to the previous Rep so I had to start all over again with Thomas. He said he would not give me that price for BASIC PLUS and offered me $8.49, a month, rather than the advertised $5.99 a month, even after I gave him the website page. He told me there was no one else that I could talk to. I did not complete the transaction because the company did not honor the advertised rate.Desired Settlement: Charge me $5.99 a month, as advertised for BASIC PLUS Sirius XM. ($60.69 a year with fees and taxes).

Business

Response:

February **, 2016 The Revdex.com Serving Metropolitan New York Mediator [redacted]

[redacted] Re: Revdex.com Complaint [redacted], [redacted] Hello Mediator, Thank you for contacting SiriusXM on [redacted] behalf. We regret that her recent experience led to a complaint with your agency. After researching [redacted] account, it was found that his complaint resulted from a misunderstanding regarding the cost of a Basic Plus subscription that was advertised online. A member of our Corporate Solutions team reached out to [redacted] to discuss his concerns. We informed him that the cost of the Basic Plus subscriptions is $8.49 per month and $69.99 per year, (plus fees and taxes) as the promotional pricing of $5.99 per month and $49.99 per year (plus fees and taxes) has ended. As a gesture of good will, we provided [redacted] with a $20.00 service credit and activated his account on the Basis Plus annual subscription. Should he have any further questions or concerns, we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted] concerns. If you’d like to contact us regarding this matter, please use the information listed below. Sincerely, Geraldine R[redacted] SiriusXM Corporate Solutions Team ###-###-#### (option *)

We attempted for over a year to have SiriusXM cancel our subscription. I do not believe this is ever going to be resolved. To date the company has debited my credit card for a total of $665.97. We expect to be credited the amount of these unauthorized transactions. I will be bring these charges to the attention of both our credit card company and our attorney general.

They deducted money for Lexus Enform a year after I ended the lease on my car. Then they made jump through hoops to get a full refund.
On the current car, I find the radio service far too expensive so I first reduced service and then a few days before end of contract, I cancelled. I asked the phone person If the service would continue until expiration since there would be no refund. The operator assured me that it would. An hour later, there was no service. They sole 4 days of service from me.
They really are an awful company. They basically hate their customers.

I purchased a lifetime subscription over the phone when the trail subscription on my new vehicle ran out. I paid about $900. After using the service and vehicle for a year, I traded in that vehicle for another new one. The trail service is about to run out, so I contacted Sirius to transfer the service. To my surprise, it's not transferable. I was never told, nor did I sign or agree to anything that wasn't explained to me over the phone. I have all the information for them to type into their computers to change the service, but they refuse. So, in so many words I paid $900 for a year of service. I'm currently looking into some kind of legal action I can take so I can get my money back and so this doesn't happen to anyone else.

I purchased a brand new Chrysler 300 from a dealer in Ohio. Tried to activate my free 1 year Sirius and they claim my radio Id was registered to a taxi service. The car never left the lot except a test drive so without any proof they claim nothing can be done. Sirius wouldn't provide the dealer and proof or details but to say too bad. So I think it's bad business not to honor the deal between Chrysler/Uconnect/Sirius

I have never held an account with Sirius, but I bough a new car about a year ago and it came with a free trial. I enjoyed it while it lasted but decided not to pay to keep it.
Then this business called my work to try to get me to subscribe. I can only imagine that they got my work number through the car dealership, but that is so unprofessional to call someone's work to try to acquire a client. I will never consider doing business with this company again.

Review: Service with Sirius XM was cancelled after free trial ended. Service came with the purchase of new GMC vehicle. I am now receiving multiple unsolicited calls per day from Sirius XM, even though I have repeatedly told them that I am not interested.Desired Settlement: It would be great if they would write a formal apology for their improper business practices. My phone number has been on the Do Not Call list for years, which I had hoped would prevent this kind of ridiculous situation.

Business

Response:

Hello Mediator,

Thank you for contacting Sirius XM on [redacted]’s behalf. We regret that their recent experience led to a complaint with your agency. A member of our Corporate Customer Relations team reached out to [redacted] to express our concern and offer a resolution.

[redacted] states he received a free trial of SiriusXM with the purchase of his vehicle and he is now receiving multiple unsolicited calls and he is not interested. He is requesting for an apology and the calls to stop as he has been on the Do Not Contact list for years.

We reached out to [redacted] and apologized for any inconvenience he experienced. If you are a SiriusXM subscriber, or if you have a business relationship with us created by the purchase or lease of an automotive vehicle which came with a complimentary trial period of SiriusXM services, you may be contacted by SiriusXM even though you are on a state or the National DNC List. We have informed [redacted] that the contact preferences were updated on his account an advised him that we have also removed the radio id as well. We would like to advise [redacted] that while we will make every effort to remove her phone number from our lists as soon as possible, it can take up to 10 business days to completely update all of our systems. During that time it is possible that he may receive a few more calls due to campaigns still in progress. We would like to inform [redacted] that he could also find more information about this process by accessing the following link [redacted]. Should he have any further questions or concerns, we ask that he contact us utilizing our contact information below.

Sirius XM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. If you’d like to contact us regarding this matter, please use the information listed below.

Sincerely,

Sirius XM Corporate Customer Relations Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I had a trial Sirius XM subscription upon purchase of a new vehicle. When the subscription ended I chose not to purchase the service. SiriusXM has contacted me home phone every day, two times a day for the past 3 weeks trying to get me to sign up for the service. I have told them repeatedly I am not interested and to stop calling but the calls continue. I signed up for the national no call registry but it takes 31 days after signing before I can file a complaint. The phone number of the telesales that keep calling me is [redacted]. It's in Oregon but I could not find a SiriusXM in Oregon so I used the headquarter address to file the complaint. It there anything you can do or recommend for me to get them to stop calling?

Business

Response:

Hello Mediator,

Thank you for contacting Sirius XM on [redacted]’s behalf. We’ve investigated their complaint and have found it to be an invalid complaint. [redacted]’s complaint states that he had a free trial with the purchase of a new vehicle. He stated when this service was over he did not want to renew but he continues to receive phone calls. He would like his contact preferences updated so that all contact will stop. After reviewing the account and reaching out via email we found that the service had been closed as the pre paid service was over.

We have updated [redacted]’s account with his request not to contact him with solicitations. As a reminder, our do not call list is to stop marketing calls and does not cover account or service related contacts.

Sirius XM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. Our customer has been provided contact information if any additional support is needed. If you’d like to contact us regarding this matter, please use the information listed below.

Sincerely,

Sirius XM Corporate Customer Relations Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: These people call us constantly. We've asked them to stop and we have filed complaints with [redacted]. They say they are looking for someone named [redacted] and we have told them time and time again that we don't know anyone by that name. Yet they keep calling.Desired Settlement: I want these people to realize they have a wrong number to to stop harrassing me.

Business

Response:

Hello Mediator,

Thank you for contacting Sirius XM on [redacted]’s behalf. We regret that their recent experience led to a complaint with your agency. A member of our Corporate Customer Relations team reached out to [redacted] to express our concern and offer a resolution.

[redacted] states he has been receiving constant calls from SiriusXM and has requested for the calls to stop. He states the representatives are looking for someone named [redacted] and he has stated that he informed them he does not know anyone by that name, but the calls continue.

We reached out to [redacted] via email and apologized for any inconvenience he experienced. We advised him that his phone number has been removed and advised him that he may also find more information about our Do Not Call process by accessing the following link [redacted]. Should he have any further questions or concerns, we ask that he contact us utilizing our contact information below.

Sirius XM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. If you’d like to contact us regarding this matter, please use the information listed below.

Review: My satellite radio was not working I tried calling several times and experienced long hold times. My current radio I'd is [redacted]. I troubleshooted several times with the antenna over the phone. In the process of doing so I dropped my new iPhone and broke it because I was pulling apart my car. I was told by the first rep that if I activated another radio the 15.00 fee would be waived when I

Called back. It was nlnot in the notes and requested several times to speak t a supervisor and was denied. I bought a new radio that works now and the previous one was only a year old. That day I had a six hr DRI e to visit my family for the Jewish holiday and it was ruined because I could not listen to the satellite radio during my trip. I was treated very badly and lied to by the customer reps. Extremely poor customer service. I have been valued customer since 2008.Desired Settlement: I want my $15 refunded to my credit card, six months free service, compensation for my iPhone loss and a personal letter of apology. Legal action could be taken and me , my brother and several other family members will cancel our service. I can be reached at [redacted] and the phone number on the account is [redacted].

Business

Response:

Hello Mediator,

Thank you for contacting Sirius XM on [redacted]’s behalf. We regret that their recent experience led to a complaint with your agency. A member of our Corporate Customer Relations team reached out to [redacted] to express our concern and offer a resolution.

[redacted] states his radio was not working and he called several times and did troubleshooting over the phone and was told that if he activated another radio the $15.00 fee would be waived. He states upon calling back there were no notes to support that. He is requesting for his $15.00 to be refunded and six months free service as his iPhone was broke when he dropped it while attempting to fix his antenna on the radio.

We spoke with [redacted] and informed him that as a courtesy, we have placed a $15.00 credit on his account for the transfer fee that he was charged. We have provided him with a month credit as well and advised him that there is currently a service credit of $38.30 which will be used towards the monthly renewal on 10/*/2013. Should he have any further questions or concerns, we ask that he contact us utilizing our contact information below.

Sirius XM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concerns. If you’d like to contact us regarding this matter, please use the information listed below.

Review: On August [redacted] I contacted xm satellite company because there was a charge on my credit card from them that I didn't authorize. After speaking with three representatives and getting cancellation number [redacted] I was told the money would be back on my credit card in 3-5 business days unacceptable but fine. In the meantime I filed a complaint online because this should have never happened. When I spoke to the representative back in May I specifically requested that my credit card only be charged for $3.56 and nothing else and informed them I would call back about a renewal. The rep kept my credit card on file against my wishes and set me up for automatic renewal. After I entered my complaint I've been working with [redacted] who advised me on August [redacted] that I would have my refund back on my credit card in 3-5 business days only to call me on Tuesday, August [redacted] to tell me I would get a paper check instead and it would take 10-14 business days to reach me from 8/**/2014. That's unacceptable. This is a improper way to treat a customer whose been loyal for years. This is credit card fraud any way you look at it and this company doesn't deserve my business or anyone's business.Desired Settlement: I would like an apology for the trouble this caused.

Business

Response:

[redacted]

Hello Mediator,

Thank you for contacting SiriusXM on [redacted]’s behalf. We researched [redacted]’s complaint regarding an unauthorized charge and found that it resulted from an agent adding a follow on plan to her trial subscription in error. [redacted] requested a refund; which was issued, but due to the credit card being removed off file, the refund type was then changed to a check.

On May **, 2014, [redacted] contacted us to cancel her subscription on a vehicle she sold. She currently had a three month trial subscription on a Traverse that started on May *, 2014 and ended August *, 2014. While speaking with our sales representative, she decided not to extend at that time, but stated she would call back. However, the agent incorrectly processed an extension of the service on [redacted]’s account by adding an annual promotional plan totaling $100.13. Once her trial subscription ended, the annual subscription started, charging the credit card on file. This subscription was cancelled on August **, 2014 and a refund of $100.13 requested.

A member of the Corporate Customer Relations team spoke with [redacted] and explained that due to her credit card no longer being on file, her refund would need to be issued via check. We informed her that check refunds may take 10 -14 business days to process. We offered [redacted] six (6) months of service at no cost to her. A future deactivation date (FDD) was set for February **, 2015 to prevent auto renewal. Check Number [redacted] was issued on August **, 2014. We apologize for any inconvenience this has caused and thank [redacted] for her patience and understanding while resolving this matter. Should [redacted] have any further questions or concerns, we ask that she contact us utilizing our contact information below.

SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concern. If you’d like to contact us regarding this matter, please use the information listed below.

SIRIUS XM Radio Inc.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Their service is a one year billing cycle. At the end of the year they are to send out another bill so I can renew my subscription if I wanted to. I find out after a year that their service is to pricey for what they provide. I was not planning on renew my subscription upon receipt of my bill and was planning on letting it just end upon expiration date 8/**/2014. They went on to continue service without my approval and proceeded to bill me for the new service. I called and complained that I had not given them permission to renew and I was not wanting their service or was I going to pay for any charges that built up. Now I am being billed for a month of service.Desired Settlement: Eliminate any charges I owe.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On 12/**/2014 I received a phone call from a SiriusXM sales rep in regards to my satellite radio trail ending and he had some offers if I wanted to continue. After speaking over my options I opted for the 1-year subscription, I specifically asked the sales representative if the SiriusXM NavTraffic was included with the package and he assured me that it would be included with the selected package. The sales rep also advised me that I would NOT be charged for the full service until the END of my subscription (on 12/**/2015). I verbally agreed to this contract under the assumption that what the sales rep told me was true, which to my surprise was in fact not true. 4 days after my trail subscription ended and the new subscription started (12/**/2015) I was immediately charged the FULL AMOUNT of the subscription, even though I was told otherwise. Upon calling in to customer service they advised me that there was nothing that they could do. Now fast forward a few weeks to I believe 12/**/2014, my SiriusXM NavTraffic randomly gets disconnected. Upon calling into customer care, they advised me that this was NOT included in my selected service plan and that they would offer it to me at a discounted price instead of including it like they had promised to me.Desired Settlement: I made this purchase under the assumption that what was explained to me would be included, which is what I want. I'd like to have SiriusXM NavTraffic added to my subscription as was promised and I'd like my subscription term extended at no cost for the inconvenience this has caused me.

Business

Response:

January *, 2015 The Revdex.com Serving Metropolitan New York[redacted] Re: Revdex.com Complaint ID [redacted], [redacted] Hello [redacted], Thank you for contacting Sirius XM on [redacted]’s behalf. We regret that his recent experience led to a complaint with your agency. After researching [redacted]’s account, it was found that his complaint relates to a miscommunication regarding a promotional subscription he was offered. A member of our Corporate Customer Relations team spoke with [redacted], who stated he was advised that the subscription he purchased would include traffic. We apologized for the miscommunication and explained to him that the All Access subscription he purchased includes local traffic only and not his NavTraffic. We informed him that we would provide him with an annual NavTraffic at a promotional subscription at no cost to him. We explained to [redacted] that his annual All Access and NavTraffic subscriptions will automatically renew; on January *, 2016, at our then current rates charging the credit card on file. Should [redacted] have any further questions or concerns, we ask that he contact us utilizing our contact information below. SiriusXM values each customer and is committed to providing stellar service. We have taken appropriate measures to resolve [redacted]’s concern. If you’d like to contact us regarding this matter, please use the information listed below. SIRIUS XM Radio Inc.To: [redacted]Attention: [redacted] Sincerely, [redacted]###-###-#### (option 3)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,