Site5

Site5 forced a charge on my credit card of $340.83 to renew my subscription, but claimed they never received my payment. It took 5 months for them to realize that I did pay them. I already had gone somewhere else. Why would I pay them again? Even though, it was their fault, they still don't want to give me a refund. Unprofessional, completely bad business ethics, and no telephone number to talk to anyone. Don't go with Site5!

I have messaged Siteat least times to resolve my issueI needed to downgrade my service to one website and once I realized that I wouldn't be able to recoup any costs from the "nicer" plan, I decided to wait until that contract expiredFrom January to June of this year, I thought I was using the old contractHowever, when I login to reinitiate the downgrade process, I'm told I already have a "downgraded" plan that's been active for monthsI worked with the agent to resolve my issue and requested a refund for the month period where I double paid, after having specifically told them not to do thatNo big dealStuff happens I waited for the refundI messaged them again and had to explain it all againUnderstandably, the agent wasn't entirely clear on my issueI asked them to review the previous records and get back to meThey didn'tI messaged againThis time (and I do believe it was a honest mistake), my entire site was down due to a small error (mine or theirs, I

I have had my website with [redacted] for over years with no issues; recently [redacted] sold out to SiteAfter the migration of my site it stopped workingCustomers get a Server Error messageI have tired numerous times to contact Sitewith no successThey however are still trying to bill meI want my site content and domain name and wish to move it to another company ASAPHowever, cannot do so because Sitedoes not respond to emails, and their online Chat does not workThere is not phone number to call themI want my site and its contents released by SiteThey are scam artists at best

In February of this year I prepaid for years of hosting with IXwebhosting In the spring, I was informed that sitehad purchased IXwebhosting and my website would soon be moved to Siteservers On August my site stopped working I tried everything I knew to solve the problem, but nothing worked, so I contacted Sitesupport They offer support via online chat I waited for at least minutes on different occasions, and no one ever connected At this point my site and email had been down for working days, and ai was running up to a deadline where it was essential that my site and email work Since I could not connect with support to solve the problem, I moved my site to a new host Shortly after, I contacted Siterequesting a refund for the months of unused service At first I was told I did not qualify for a refund, that those are only given during the first days I explained that I had contracted with IXwebhosting, not Site5, and that I was only movi

Site5.com is the worst hosting companyI was with my prior hosting company for years before sitepurchased them Once I was migrated over I had nothing but problem email and website always down They have NO PHONE support only live chats that works half the timeOnce you do get a ticket opened it won't get it resolvedThey took month working on email issues that never got resolved and the client had to move there services to another hosting company Today I have more issues with another domain and I have been unable to open a ticket for over hour no answer on live support all my services are down and no one to help Don't even try to look for a number they don't have one anywhere They just take your money and provide really bad support and services IF YOU HAVE THEN MOVE YOUR SERVICES NOW DONT EVER SIGN UP WITH THEM

To whom is may concern,We respond as follows to this complaint.On May 1st, 2017, our Security Administrators discovered that an account under [redacted] ***'s control was sending a large volume of emailAfter a careful review of the account, it appeared that multiple e-mail login credentials were compromisedAs a precaution and to protect the integrity of our network, we suspended the account to prevent further backlashWe immediately notified our client of this, the same day, in ticket [redacted] .We see that [redacted] took prompt action to rectify the issue, as she replied to the ticket on May 1stThen, on May 18th, our Security Administrator was able to inspect the corrective actions taken, however and unfortunately, during the inspection it was discovered that additional malware is currently present on the accountThe timestamps indicate the malware has been present since before May 1stWe have informed [redacted] of this new information.At this time, we have unsuspneded the website, though we did enable password authentication on the home page so that at least our client can review and test any changes or take additional corrective actions to remove the malwareOnce the malware is completely gone, we'll be able to fully remove all restrictions from the accountWe can understand how dreadful it is in dealing with a hacked website and we're very sorry that [redacted] for must face this dilemmaWhile we're happy to help in anyway within our capabilities, it's best to have an experienced web developer or professional website security organization perform the cleaning of the infection.While reviewing this incident, we learned of the lengthy wait times to address the reply and have identified an opportunity within our support structure that can benefit from improvementWe are taking measures to reduce our wait times across all our departmentsWe sincerely apologize for the inconvenience this has had on [redacted] ***We truly value her business and appreciate her bringing this to our attention.We are currently in touch with our client and have a direct line of communication through the related ticketOur management team will monitor that ticket very closely to prevent any further delaysWe encourage [redacted] to reach out to us at anytime if we can be of any further assistance

To whom it may concern, We are filing complaint against Sitewho is currently holding are account hostageWe were originally with [redacted] for are domain service and were suddenly moved to a company called Sitewithout any prior notification or warningWe only found out when both our website and emails service suddenly stopped and crashed; the same day of the unannounced move in early FebruaryIt took us hours to even find out where our service went We then attempted to contact Site(which has no phone support) only to be greeted by bots instead of any real time chatWe had to hire an IT to fix all the issues with our numerous domain issuesIt took months for us to do are hosting internally to move away from this siteWe then attempted to cancel our account with Sitewhom we have had no prior agreement or contract withThe chat agent I communicated with on 7/20/assured me after opening a hidden link to cancel the account that they would promptly close th

Good Afternoon,We are sorry to hear that [redacted] ’s site has been suspended for such an extended period of timeAfter looking into the matter we do see that the infected files that caused the original suspension were removed and those restrictions were liftedHowever, there was another set of restrictions that were placed on the account in a non-standard manner that were not liftedThese secondary restrictions were not able to be removed by our live support and unfortunately due to a long ticket queue for our Security Team the resolution of this manner was delayedWe have had our management team follwith [redacted] in the ticket he had open related to this matter as well to inform him of these details.At this time the restrictions have been lifted and we were able to load [redacted] ’s site both directly in our browsers and via proxy serversThere does appear to be some residual damage from the infection as at least one of the reported infected files was related to the site’s theme which seems to be loading improperly at this point in time.With regard to compensation, due to the extended wait time to have this matter properly addressed by our staff we have applied a month extension to the renewal date of [redacted] ’s hosting package moving the renewal date from 09/24/to 01/24/Again we do apologize for the inconvenience that this situation has caused for [redacted] and we appreciate [redacted] ’s patience and understanding in working with us on this matter.We hope this has resolved the situation but if we can be of any further assistance, please do not hesitate to let us know

Complaint: [redacted] I am rejecting this response because:The issue has NOT been fixedThey refuse to explain what they did to foul up the services I pay them for.There has been no callback to me even after giving sitea number and times to contact me.Site has been terribly mismanaged since selling out the EGI.They do not seem to care about their customersI have been with them for 8+ yearsI still have clients without email due to their incompetence Sincerely, [redacted]

On October 3, 2017, I purchased a shared hosting package with a year subscription from site5.comBefore purchase I confirmed with their sales department via chat that their service included free migration of all website and email filesOn octI initiated a file migration from my previous web hosting companyI was given conflicting information about why the service could not be completed On October 3, I also received a ticket from Site5.com stating that I had another account with them (which I did not sign up for, nor do I have any record of) and I expressed that I was concerned I had been charged twice as I had received conflicting email confirmations/invoice numbersI was assured I was not charged twice On October 4, they informed me that they could not migrate my files for free and directed me to a page on their site that explicitly stated that all files would be migrated for freeI asked for foll On Oct 10, two charges for identical amounts

I paid early for, and received confirmation for, a Web Hosting Service expiring June 7, My expiration now says April 8, The explanation is: "I apologize for the inconvenience this has causedI have checked the legacy payment details and the expiration date for your hosting account is set it as April 08, They had not changed the expiration date for your account until June 08, So it is not possible to update now"

Sitetook over my websites from [redacted] Service delivery is very poorFor over 24hours now, my website and email are down and I am running a businessI need help over this matter as they are not responding on their support ticketing system and email

Greetings,We were sorry to hear that [redacted] has had issues accessing his account, however we have reviewed the e-mail communication from December and see that our staff did indeed send a response back also within DecemberWe understand [redacted] has mentioned an additional e-mail sent on August 30, however we have not found any new messages received from the address " [redacted] ." At this time we have reset the password and sent a copy via e-mailPlease make sure to check the spam folder for this message and please try resetting ( [redacted] ) once moreIf this continues to be an issue please let us know and we will be glad to manually set a password

Greetings,We were sorry to hear [redacted] had issues receiving assistance with this matter, however we've since investigated and are happy to report the site has been fully restoredWe've checked for any issues with [redacted] and all seems well with the site, however if we can be of any further assistance, we ask that [redacted] please reply back to our recent contact and we'll be more than happy to help

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, this is a case that should have been resolved by Site5's customer service team (Billing), rather than been escalated to Revdex.comThe weird thing is that none in the customer service team seemed to be able to comprehend that it is not acceptable having one price advertised on your website ($monthly) but having a different price charged in reality ($monthly) - the explanation provided by the business is simply an excuse to justify the mess caused; if this explanation was true, there should be two lines in their invoices (one for the main service and one for the apackage) rather than oneWhen I raised the issue for resolution, their customer service came up with any ridiculous explanation they could make up for the fact, rather than taking the effort to investigate the issue in some depthIf I hadn't brought the issue to Revdex.com, I (and probably quite a few others) would continue to be charged with $per month Sincerely, [redacted]

Good Afternoon,We would like to apologize for the issues Mr [redacted] experienced while trying to get his account set up, and dedicated IP address assignedAs there is a global shortage of IPvIP addresses we are moving towards utilizing SNI for SSL certificates on our serversWe have recently updated our website to remove the phone numbers listed, and also to correct the product that included the dedicated IP addressUnfortunately, this correction was not applied at the time Mr [redacted] purchased his account.As he is within our day money back guarantee, Mr [redacted] is eligible for a full refund on his accountWe only need for him to submit a cancellation request from within his billing account for security purposesWe have reached out to Mr [redacted] and asked that he submit a formal cancellation request, once this has been received we can complete the cancellation and refund process

We host our website and email through Site5 over the last Month we have had continuous server connection issues. I have had to chat a minimum of 3 x a week with them to resolve the issue for a few hours at a time. Over 50 employees lose access to email and our company website goes dark. They do not have phone support so I cannot call anyone. Every chat agent has zero to limited access so they themselves are unable to fix the problem. They refer all issues to a senior admin and never permanently fix the, I have done my absolute do diligence and am at a point at where I am paying for a service I am not getting.

I'm another unhappy customer of SiteI too was migrated from IX Web HostingI thought they were mediocre, but Sitehas set the bar way lowerMy web site won't work from MY OWN networkMy FTP sites that my customers use to send me work don't function they way they did at IX and they don't support encryption like IX didAll the while when I was notified of the switch to Sitethe email said "Don’t worry, your data and settings will stay the same." Oh how I wish Unless you love having endless headaches, DO NOT sign up with this company, their support is terribleChat onlyIt's impossible to speak with anyone

Sitemade an unauthorized charge of $to my credit card that I never gave to themThey purchased IXWebHosting and stole my personal data to charge me for services I do not use and never agreed toThey held my domain name I had with IXWebHosting hostage and when I contacted them to get my domain name released so I could use another companyThis is what they told me: "We did check your account and looks like your domain has already expired on 03/30/and we cannot generate an EPP/Auth Code if the domain is expiredEPP/Auth Code can be generated only for an active domain So you can either renew the domain and then transfer over to new registrar or (this is not a recommended process) let the domain expiry completely and have it registered when it is available for purchase again (risk of loosing the domain if someone else purchase)" I do not appreciate being ambushed with an imposed change I didn't agree to Since they decided to take my domain name hostage becaus

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***