Site5

I have been a client of sitesince They were retained to host our business websites and subsequent emailsThe company was purchased at some point and in recent months we had serious issues in billing, questionable charges, and terrible services that is virtually impossible to resolve, or even reach departments that are responsible for resolving issuesWe complained of mis-charges and double billing, and discovered that payments where being made to an unknown person at unknown email address through Sitebilling from our PayPal accountOur service was suspended after pointing out the issues of double billing, months agoWe pointed out the possible fraud to both Siteand PayPalPayPal advised us to cancel Site's payment authorizationAs we are not comfortable giving them access to any cc or bank information, we have remained making payments through PayPalOver the Labor Day weekend, our account was again suspended without noticeWe owe nothing and can't reach any form of

Good Evening,After review we have found that at the end of October, we did inform *** *** that we'll be providing him credit and free service with a combined total value of $On November 17th, we did apply a credit of $to the account$of that credit was used on November 23rd, for invoice #*** and the remaining $was used on November 25th, for invoice #***.The remaining $value was intended to be applied via a one month extension of the hosting package renewal dateUpon auditing the account, we can confirm that this was not applied and sincerely apologize for this oversightOn December 9th and 13th, two credits were applied to o his account that total out to $As of today, this credit is still there and ready to be applied to any future invoiceIf no other services are ordered between now and the January renewal, this credit will fully cover hosting for the January 5th renewal and *** *** will not have to pay any funds out-of-pocket for thisWe have also refunded the December monthly charge for the backup service.We will continue to monitor for any future updates and appreciate *** ***'s patience while the credits were corrected

SiteLost my emails and acces to my email account to a new business that was just opening and I lost all access to my email account due to a mistake on site5's sideI was told it would take 7-business days to get my email back, I went to another host who fixed the issue in under 1hr and informed me the sitemade a mistakeI complained to site over times that were all documented on chat and was told over and over that a manager would contact me This has been going on for yearsSitehas zero phone support and does not even have a phone numberAll communications were done by the sits chat and employees tole me I would be issues a refund which never happenedSiteguarantees their service but refuses to address the issue.even though I have copies of support tags with copies of chats to their staff They also advertised money back guarantee and say they are here in the USA but it appears to be just a mailing address as all support is in other countries I had also a

This company illegally migrated my Domain without my approvalThey then refused to update the settings so my website and email would workMy company has been down for days now, going on and still no email or websiteI have 50+ employees that are without email and i'm losing thousands of dollars a dayI've contacted Sitetimes now and they tell me that they cannot help me and likewise keep telling me that they have released my domainA quick *** search reveals that they have notLikewise they will not answer the phone and refuse to call me or let me speak to a supervisorThey will only let you communicate by chat and not by direct phone callIt is also apparent that whoever you are speaking to via chat is not based in the US
My domain name is: ***

I paid early for, and received confirmation for, a Web Hosting Service expiring June 7, My expiration now says April 8, The explanation is:
"I apologize for the inconvenience this has causedI have checked the legacy payment details and the expiration date for your hosting account is set it as April 08, They had not changed the expiration date for your account until June 08, So it is not possible to update now"

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you for your prompt assistance in reolving this matter
Sincerely,
*** ***

The business continues to give instructions that require me to login to my accountI have said countless times I cannot loginIt kicks me out before I can do anything.
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Site5.com has acquired *** and has indicated the migration to site5.com has been completed During this time, I have had NO service on my account for about a month Even if the "say" migration is complete, I am not able to log into my account, they do not accept phone calls or email to inquire about lack of service
I have prepaid for this service and am NOT receiving the service contracted for with them I have had to pursue other services for my business at additional cost Site5.com is in breach in they are NOT providing the services that I have prepaid for, is not making this service available to me in a timely manner and has forced me to pay more to another service provider to support my business
I am complaining about their business practices They are not providing me the services that I have paid for They make it impossible to contact them They have made it impossible for me to utilize what I have paid for

This company has been billing our account for the last months for services they are not providingWe have contacted the company on several occasions and have not received any responsesWe recently found out the original company we were using (IX Web) went our of businessThen they apparently sold our information to this company which is now billing our account and is not providing any servicesNone of our employees can login to our company emailsPlease assist our company in this matter as soon as possible

I was a customer with ***When I attempt to log in to my account I receive a message that my account has been transferred to one of their other brands I am referred to site5.com which is a Texas based company 2*** *** *** *** *** *** ** *** When I log into this website, non of the products I paid for with *** appearWhen I attempt to contact them by E-mail which it states I can do in their website to identify problems with the account I receive an automated response:
*** NOTICE: Direct Email Ticket Creation Is Not Supported ***
And it advises me to log into my account to generate a ticket But that's one of the problems The website will not allow me to generate a ticket because it says I have to receive an E-mail address verification first in order to generate a ticket The button lights up and says "Verification E-mail sent" But I never receive an E-mail I have no spam blockers on my e-mail They are not sending a ver

Good Evening,We were sorry to hear of the delay in following up on *** *** refund request ticket and appreciate his patience while we work through our backlog of ticketsWe understand response times have not been what they should be and continue to work to bring new staff on board to help
prevent similar delays moving forward. We will be contacting *** *** tomorrow via phone to ensure this matter has been fully resolved and that the related refund has been processedWe expect this will fully resolve the issue but please let us know if we can be of further assistance

To whom it may concern,
We are filing complaint against Sitewho is currently holding are account hostageWe were originally
with ** *** *** for are domain service and were suddenly moved to a company called Sitewithout any prior notification or warningWe only found out when both our website and emails service suddenly stopped and crashed; the same day of the unannounced move in early FebruaryIt took us hours to even find out where our service went We then attempted to contact Site(which has no phone support) only to be greeted by bots instead of any real time chatWe had to hire an IT to fix all the issues with our numerous domain issuesIt took months for us to do are hosting internally to move away from this siteWe then attempted to cancel our account with Sitewhom we have had no prior agreement or contract withThe chat agent I communicated with on 7/20/assured me after opening a hidden link to cancel the account that they would promptly close th

I am a web hosting provider that was a former member of IX Web Hosting before being acquired by SiteWeb Hosting
I renewed my IX plan in January I couldn't modify or adjust my product because there was an error in migration over to Siteand was instructed to not touch anything or it could be lostIt took the migration months to occur and in may I was finally able to use my product
When I finally moved over to SiteI noticed that my product was missing many features that I previously hadWhen instructed through email it was mentioned that I would not lose any thing but gain increased availability of my product and more reliabilityI immediately logged into Siteand started a chat with the representativeI explained my issue and was told by their representative that I should purchase the correct service with Siteand then they would refund me for the previous plan that did not have what I was looking for
My issue is the fact that I after I was migrated over

Sitecharged me upfront for a year of serviceThe company was sold, and items promised when purchasing (such as daily backups) fell through and no longer were being providedFor example, my website went down and I requested a backup from days prior be restored - they contat=cted me back and said the most recent they had created was over a month old, which is completely unacceptableThis prompted the decision to switch companies and terminate serviceI contact billing and explained I wanted to close my account and recieve a prorated refund for the time not usedThey refused to offer a refund at all, they said they would credit my account with free service onlyThis is not useful when I am closing they accountThe live chat manager (you cant call them!) said they would pass my request on to the billing managerI did not get in touch with them as they passed that onto a low-level web support agent againI simply want a refund for the time not used

Greetings,We appreciate the chance to address these concerns and we were sorry to hear *** *** did not wish to renew his services with usAfter review of the situation we see that we did receive tickets requesting cancellation of services, but unfortunately we did not reach these tickets till
after the invoices had automatically charged the card on fileHaving said that, we see that charges have since been fully refunded.In regards to the concerns on our terms of service, we have re-prompted our customers to agree to these terms as we have recently migrated all customers to a new billing systemThis new request for agreement was done to ensure we have record of our customer's consent in the new system, and our terms of service have not been updated since July of This date can currently be confirmed at the bottom of our page here : ***There was no direct action on *** ***'s account to specifically demand that he agree to new terms of service, as this was automatically requested of all customers upon their first login to our new billing systemIt was asked of *** *** to login to the billing system due to the fact that we have automated our cancellation requests through a button in our billing system to help ensure these requests are properly documented, but also to ensure that customers are fully aware they are consenting to have all data permanently deleted.We hope the full refund has resolved this matter and thank *** *** for his patience while the cancellation and refund were processed

Greetings,We were sorry to hear about the delay in receiving a refund and after review, have found that our attempt to automatically refund the payment has failedAs such, we've reached out to *** *** to request his PayPal e-mail address in order to manually send the funds back, but
unfortunately we have not heard back at this timeIf *** *** could please reply back to ticket *** with his PayPal e-mail address, this will allow us to return the funds.If there is any trouble with this request, please let us know and we'll be glad to help

I have had nothing but grief since Sitetook over my website from ixWebHostingI had been a customer with ix for over a decade, and my sites ran smoothlyThen Sitebought ix, migrated my sites to their servers, and broke my WordPress MultisiteI've contacted them via chat support, opened support tickets, even messaged their Facebook, and the problems remainMy sites were working fine before the migration, but have been broke since then, and they refuse to fix themThis is ridiculousIf I could give zero stars I wouldThey should not migrate sites if they don't know what they are doingAt the very least, they should be able to roll back immediately if there is a problemBut no, they don't even reply to pleas for helpWorst web hosting company I have ever worked withABSOLUTE WORST!!!

On October 3, 2017, I purchased a shared hosting package with a year subscription from site5.comBefore purchase I confirmed with their sales department via chat that their service included free migration of all website and email filesOn octI initiated a file migration from my previous web hosting companyI was given conflicting information about why the service could not be completed
On October 3, I also received a ticket from Site5.com stating that I had another account with them (which I did not sign up for, nor do I have any record of) and I expressed that I was concerned I had been charged twice as I had received conflicting email confirmations/invoice numbersI was assured I was not charged twice
On October 4, they informed me that they could not migrate my files for free and directed me to a page on their site that explicitly stated that all files would be migrated for freeI asked for foll
On Oct 10, two charges for identical amounts

Complaint: ***
I am rejecting this response because:Hey there,I sent a question to the support management person who had personally emailed me about this matterIt was great having a direct contact that I felt like I could work with to resolve this issueI asked this particular person twice what I needed to do resolve this issueIn my message, I highlighted the steps that it seemed I needed to take to resolve the problem and asked for confirmation.Unfortunately instead of getting a response from this individual, I got a canned message stating that I needed to open a support request to get my issue resolvedI then reached out to the support team, and had a frustrating twenty minute chate during which the support person didn't seem to understand that it was unclear what information was needed to confirm my identity so that they could assist me with regaining access to those accountsA transcript of that conversation is attached.Finally after several repeated questions, this person finally stated that I could no longer use security passphrases to gain access to accountsWhich is fine, I just wish someone had taken the time to point this out instead of stone walling me with repeated canned authorization questions about what my address is, etc(see attached.)Also, the support person in question was incorrect in one respect -- I've been trying to get a straight answer regarding whether I can use a single email address *** to access all accounts as I used toThe support chat person said yesHowever, I was able to confirm by attempting to add that email address as the IT contact on another account that this is not the caseI will now have to create phoney email addresses that redirect to my personal account to add myself back to all these other accounts.I can do this -- but the fact that the support person didn't apprently understand this is another distressing indicator that the people who are the controls within Sitedon't seem to be communicating among themselves terribly well either.Now that I finally have a clear set requirements (I think) on how to regain access to these accounts, I'm going to begin that processIt may be a very long one unfortunately but there's no getting around itI am going to keep this Revdex.com thread open until the issue is resolved fullyUnfortunately because I have around a dozen accounts I need access to, this may take a while
Sincerely,
*** ***

I have requested this company review my credit card from their fileI have done so myself onlineI have checked every box indicating Siteto NEVER charge my credit card without explicit authorization from me, they have continued to do so 3-timesI have written and recorded a half dozen emails where I tell them to specifically never charge me againThey continueI cancelled my service over year ago with them, and they just recently charged me another $They are 100% scammers regularly committing credit card fraudThey do not offer a phone number to rectify this