Site5

Good Evening,We were sorry to hear of the recent trouble stemming from our account migration and offer our apologies for the frustrating experience. We certainly never want to see interruptions in our client's ability to access their tools and while we understand it would be ideal to halt the...

migrations, unfortunately this option is not available as we do need all customers onto a single management system and our previous system no longer allowed for improvements. We understand its difficult to ask our customers to deal with even short term issues for the greater long term good, so we appreciate [redacted] patience while we work out any remaining issues. At this time we've corrected all accounts we were able to locate and have reached out to [redacted] to ensure we prioritize any additional accounts that she is unable to access. Again we thank [redacted] for her understanding while the migration is completed and we certainly do not expect any similar migrations in the foreseeable future.

Greetings,We were sorry to hear [redacted] had issues receiving assistance with this matter, however we've since investigated and are happy to report the site has been fully restored. We've checked for any issues with [redacted] and all seems well with the site, however if we can be of any...

further assistance, we ask that [redacted] please reply back to our recent contact and we'll be more than happy to help.

Greetings,We are undeniably disheartened by this oversight and offer our most sincere apology that the charge went through. We did tell [redacted] that we would not charge her, and it is with deep regret that our automated system still proceeded with the charge. We are terribly sorry for the inconvenience this caused.We are happy to report we have refunded the entire recent charge that took place on October 25th. Please allow the banks 3-7 business days to place the funds directly back into her account.We believe the issue to be resolved. We also wish to thank [redacted] for allowing us the opportunity to serve her. We wish her all the best.

Good Afternoon,We would like to apologize for the issues Mr. [redacted] experienced while trying to get his account set up, and dedicated IP address assigned. As there is a global shortage of IPv4 IP addresses we are moving towards utilizing SNI for SSL certificates on our servers. We have recently...

updated our website to remove the phone numbers listed, and also to correct the product that included the dedicated IP address. Unfortunately, this correction was not applied at the time Mr. [redacted] purchased his account.As he is within our 45 day money back guarantee, Mr. [redacted] is eligible for a full refund on his account. We only need for him to submit a cancellation request from within his billing account for security purposes. We have reached out to Mr. [redacted] and asked that he submit a formal cancellation request, once this has been received we can complete the cancellation and refund process.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. The issue has been resolved although it took an unsatisfactory amount of time. No phone call is necessary.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]