Site5

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] The issue has been resolved although it took an unsatisfactory amount of timeNo phone call is necessary Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and, indeed, the issue was solved a couple of days ago when a tech was able to reactivate my account Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]

Greetings,We are sorry to hear that [redacted] has been having difficulty acquiring his EPP key as this can be requested through our customer's "Domains" section in their billing accountWe've also been unable to identify the account that [redacted] is referring to as the only account associated with the email address and customer name that was provided does not have any tickets related to malware restrictions nor any requests for EPP keys [redacted] stated that he has multiple accounts and if he could please provide us with more details so that we can identify the correct account that he is currently experiencing these issues on, we will be more than happy to provide further assistanceWe have also reached out to [redacted] to try and clarify the situation but unfortunately that outreach has yet to receive a reply.We look forward to resolving this situation and will be watching for any additional updates

Site used to be a great serviceThose days are doneThe customer service is challenged at best, non-existent at worstExpect your websites to potentially disappear - without warning - and all of your content to be held hostage by the company Not exactly what you want in a web host

To whom it may concern,We respond as follows to this complaint.On March 17th, 2017, we notified [redacted] of a malicious phishing website that he was hosting on his account in ticket ID [redacted] We understand that our client likely did not know this content was being hosted on his account Unfortunately, we did not receive a reply nor were any corrective actions applied to remove the content after hoursThis led to us reaching out to [redacted] again on March 20th in ticket ID [redacted] to verify his identify and ownership of his hosting account, or else face termination after hoursAgain, [redacted] never replied or acknowledged our requests, and on March 22nd, per our terms of service, we terminated his hosting packagesWithin minutes, [redacted] reached out to us and asked for assistance in restoring his accountOur management team got involved, and quickly started a plan of action to recover the cPanels our records showed in his accountWorking around the clock, we were able to restore all the sites in under hours.On May 3rd, [redacted] replied to ticket [redacted] requesting access and/or a backup of the one particular cpanel ( [redacted] ) that we initially flagged as hosting the malicious content on March 17thOur client was unable to access the cPanel since we were forced to suspend it, as it was maliciously deceiving and targeting the publicOn May 11th, we generated a backup of that cPanel and made it available for download via a special URL, and we have given [redacted] hours to download the backup fileWe encourage him to reach out to us he needs more time to secure it.We understand [redacted] is asking for a refund of services totaling $1,Per hour terms of service, we are unable to provide any compensation for loss of revenue due to an event such as this oneHowever, we would like to offer a refund for all the invoices in March and April ($USD) as a one-time courtesy and gesture of goodwillFurthermore, we would offer three free months of hosting on [redacted] ***' three active hosting packages on his billing account ($USD Value)Combined, this comes out to a $value in credits and refundsWe hope this offer is acceptable, as it is above and beyond what our terms of service allows.At this time, on behalf of Site5, we sincerely apologize for the occurrence of this event and for the inconvenience it has caused [redacted] ***We can understand how the downtime can impact sales and we're very sorry for any losses that resulted from it, however we must again be clear that this matter was the result of the malicious content being hosted on the accountWe wish to thank [redacted] for bringing the issue of our phone number to our attentionWe will review this and ensure that it has been updated accordingly We also thank [redacted] for allowing us the opportunity to serve him and he is always encouraged to contact us directly if there are any other questions or concerns regarding this or any other matter

Good Afternoon,Thank you for the opportunity to review [redacted] 's concerns regarding her price increase.We can confirm that we have recently increased our prices recently and have given our customers advanced warning in the form of an advanced invoice renewal notificationAs we have not had a price increase in many years, unfortunately we had to increase our prices as the cost of doing business has also increasedWe offer our apologies if this notice was not clear and have passed along [redacted] 's feedback to discuss how this might be better handled moving forward.In appreciation for [redacted] 's time with us, we have provided an additional year of service at the original rate of $and have credited her account for the difference in price on her last two invoices.Thanks once more for the opportunity to address this situation and if we can be of any further assistance, please let us know

I am a web hosting provider that was a former member of IX Web Hosting before being acquired by SiteWeb Hosting I renewed my IX plan in January I couldn't modify or adjust my product because there was an error in migration over to Siteand was instructed to not touch anything or it could be lostIt took the migration months to occur and in may I was finally able to use my product When I finally moved over to SiteI noticed that my product was missing many features that I previously hadWhen instructed through email it was mentioned that I would not lose any thing but gain increased availability of my product and more reliabilityI immediately logged into Siteand started a chat with the representativeI explained my issue and was told by their representative that I should purchase the correct service with Siteand then they would refund me for the previous plan that did not have what I was looking for My issue is the fact that I after I was migrated over

Site5.com is the worst hosting companyI was with my prior hosting company for years before sitepurchased them
Once I was migrated over I had nothing but problem email and website always down They have NO PHONE support only live chats that works half the timeOnce you do get a ticket opened it won't get it resolvedThey took month working on email issues that never got resolved and the client had to move there services to another hosting company
Today I have more issues with another domain and I have been unable to open a ticket for over hour no answer on live support all my services are down and no one to help
Don't even try to look for a number they don't have one anywhere They just take your money and provide really bad support and services
IF YOU HAVE THEN MOVE YOUR SERVICES NOW
DONT EVER SIGN UP WITH THEM

I have messaged Siteat least times to resolve my issueI needed to downgrade my service to one website and once I realized that I wouldn't be able to recoup any costs from the "nicer" plan, I decided to wait until that contract expiredFrom January to June of this year, I thought I was using the old contractHowever, when I login to reinitiate the downgrade process, I'm told I already have a "downgraded" plan that's been active for monthsI worked with the agent to resolve my issue and requested a refund for the month period where I double paid, after having specifically told them not to do thatNo big dealStuff happens
I waited for the refundI messaged them again and had to explain it all againUnderstandably, the agent wasn't entirely clear on my issueI asked them to review the previous records and get back to meThey didn'tI messaged againThis time (and I do believe it was a honest mistake), my entire site was down due to a small error (mine or theirs, I

Site support system is horribleThey change things on your site, don't note what they changed, they can never assist you properly in the chat, they just open a ticket with another department that rarely answersHIGHLY NOT RECOMMENDEDif you ever have an issue with your site these people cannot be trusted to help youuptime is good but support means everything

After waiting on hold for minutes and reading other people's complaints here, I realized Site is no longer a working businessIn early June I paid them $to host my website for yearsI have been getting the "server is not responding" error other folks are describing

I have had my website with ** *** for over years with no issues; recently ** sold out to SiteAfter the migration of my site it stopped workingCustomers get a Server Error messageI have tired numerous times to contact Sitewith no successThey however are still trying to bill meI want my site content and domain name and wish to move it to another company ASAPHowever, cannot do so because Sitedoes not respond to emails, and their online Chat does not workThere is not phone number to call themI want my site and its contents released by SiteThey are scam artists at best

This company recently took over our webhosting for our website from ** *** and for days our site has been down, no email or websiteThis is the heart of our business and days without cost us a lot of moneyWe have tried numerous times to chat with the tech support only to spend hours each time with the promise that their tech would fix it ASAPThe domain is not working because they (site5) put our domain on client hold, but yet they claim they didn't, when it in fact states on ICANN that they did and are the only people that can remove the client holdFor three days they have been help!

Site bought out IX Webhosting and discontinued all phone supportOn top of it, it takes hours (four this morning before they disconnected me) to reach chat supportChat--when I am lucky enough to get through--always says they cannot helpSupport tickets take more than a day to even be addressed...not resolved...addressedBoth of my sites went down because they misconfigured my SSL and I cannot do anything about itEven my developer can't fix itAlso, my emails were all blacklisted due to shared server issues and they did nothing about itThey just close support tickets before they are resolved and hope they go away

Site used to be a great serviceThose days are doneThe customer service is challenged at best, non-existent at worstExpect your websites to potentially disappear - without warning - and all of your content to be held hostage by the company
Not exactly what you want in a web host

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Based on the challenges we faced with Site 5, we are in the process of taking our business elsewhere. To that end, we are satisfied now that we've received partial reimbursement for services we were dissatisfied with and/ or did not receive. Thank you Revdex.com for supporting a resolution to this matter
Sincerely,
*** ***

Greetings,We were sorry to hear about the frustrating experience attempting to receive support and offer our apologies for the delaysWe are certainly aware that wait times are no where near where they should be and we're focusing our efforts on increasing our staff to meet current demands as
quickly as possibleAlthough we are beginning to see improvement, our efforts will continue until wait times are brought down much further and sustained over time.In regards to the issue at hand, we have since followed up and included more information on the issue and confirmed that it has since been fixedWe understand there was a following request to speak with a supervisor and have arranged for a callback to *** *** tomorrow to discuss his concerns furtherWe look forward to discussing the matter further with *** *** directly and if we can be of further assistance, please let us know

Good Evening,We were very disappointed to hear of these recent experiences and appreciate Mr*** for giving us a chance to review with himIn regards to the trouble with the payment, we of course appreciate any customer who keeps automatic payment setup and hate to see any convenience feature
cause these types of issues.From our investigation, we've found that the issues stemmed from a recent transition from our legacy billing system to our new platformWe regret the short term troubles this move has caused, as these were exactly the type of issues we were looking to avoidDespite the recent trouble, we remain confident that the new system will be more reliable once these migration issues have been worked through.Regrettably we've also recently experienced an issue with our mail servers which caused the disruptions mentionedAs part of our overhaul, we are also moving to new server configurations which have been tested to avoid similar troubles moving forwardWe know its rough to go through two types of transitions and appreciate Mr***' patience while this has caused our response times to increase. We remain dedicated to correcting these issues and thank Mr*** for his continued business over the yearsWe've had a chance to follow up to provide compensation for the recent troubles and will be keeping an eye out for any reports of further trouble