left;"> Dear [redacted] , We are writing in response to your complaint against Skrill USA, Increferred to the Revdex.com on or around October *, Please note that your case has been passed to the Complaints Department of Skrill for further review and responseWe respect your decision to refer your complaint to the Revdex.com and would like to hereby take the opportunity to address your concerns accordinglyWhile reviewing your complaint, we noticed that your Skrill account has been temporarily suspended on October *, due to multiple unsuccessful attempts to confirm your registered date of birthThe account has been automatically blocked as a precaution and to protect the funds on it in case of potential security breachPlease note that according to our Terms of Use, customers must provide accurate information upon registration and any time thereafter to ensure proper service deliverySkrill may ask you at any time to confirm the accuracy of your information or to provide documents or other evidenceOur record shows that on [redacted] October you submitted to Skrill a copy of your identification document to confirm your identity and have your wrongly registered date of birth updatedThe Skrill team needed technical time to review your request and perform the required changes so on October *, we updated your details and reactivated your Skrill account accordinglySince then, your account balance has been at your disposal and you have been notified accordinglyStill, we acknowledge the fact that your initial request could have been handled in a more timely mannerWe kindly apologize for any inconvenience caused on our partAs a compensation, we will process a courtesy credit to your Skrill account in the amount of $within the next hoursThe amount can be spent online or sent to a friend in case you decide to continue using our servicesAs requested, we have now refunded the card deposit you made on October *, and transferred the amount of $ back to your Visa [redacted] Depending on how quickly your bank or card issuer displays transactions on your account and how you access your statements, this refund can take anything from a few hours to a few daysWe hope that we have managed to address your concerns in a satisfactory manner and that you will consider using our services in the future despite your recent experienceIf you are not satisfied with our response for any reason, please do not hesitate to get back to us using our contact page ( [redacted] ) as we would welcome the opportunity to reinvestigate your concerns and help resolve the matter in fullYours sincerely, Skrill Complaints Department
I noticed charges on my bank account Two for Two for 77.28$ I never heard of this business everI called my bank account and canceled my cardDisputing these fraud chargesThis business is a scam, and they are somehow using card skimmers to charge peoples bank accountsI hope this place gets SHUT DOWN, and the owners PUT IN PRISON for fraud
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I am not willing to provide my personal information to SkrillI did not request any services from them and do not wish to do so in the futureI have contacted the bank to dispute the charges but still require further information regarding who made the unauthorized chargesI will continue to work through with the bank and the [redacted] to reach a resolution since Skrill's policy will not allow them to cooperate in understanding how this situation occurred In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Dear [redacted] , We are contacting you with regards to your complaint against Skrill USA, Increferred to the Revdex.com with case reference # [redacted] Following up on our previous correspondence concerning the matter, we would like to confirm that on [redacted] March Skrill reimbursed you in full for any losses you had incurred following the incident and your Skrill account was credited with the funds accordinglyWe duly informed you via e-mail sent to you on [redacted] March and, according to our records, you have not contacted us back to raise any additional concernsThus, we now consider the matter resolvedWe would like to take this opportunity to once again apologize for any delays or inconvenience you have experienced and to thank you for your patience and kind co-operationIn case of further queries, please feel free to contact us directly as per our contact details available on this [redacted] , and we will assist you accordinglyYours Sincerely, Skrill Complaints Department
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:Please clarify something for me....on November **, 2015, Skrill emailed me below:Dear [redacted] ***,We constantly strive to provide the best service to our customersIn accordance to the Skrill USA, Incfee schedule, our monthly service fee has been waived for all non-business customers for the first months of inactivitySince this time period has now passed your account will be charged with USD on **/11/Please log in and use your Skrill account today to continue receiving the fee waiver.As you already know having an account with Skrill gives you a whole range of benefitsSkrill enables any customer to make online payments conveniently and securely without revealing personal financial data, as well as send and receive money online cost-effectivelyTo learn more about our services, please visit our Skrill website.Kind regards,Your Skrill Team Does it mean that as long as I check my Skrill account once in a while (without making any purchase or addition), I will continue to receive the fee waiver, correct? If so, how often do I have to check the account until I make a purchase via Skrill? Once I have all the answers, I will be satisfied In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Dear [redacted] ,Following up on our previous correspondence regarding your bank wire withdrawal, we would like to once again confirm that our bank partner, [redacted] Bank, has successfully processed your payment as an ACH transferPlease note that, as shown on our Fees page, ACH transfer is the only type of transfer we offer for bank wire withdrawals in the U.SOur Fees page forms part of Skrill’s General Terms of Use, which also state under section that “Skrill will pay the proceeds of a withdrawal of funds by electronic transfer to an account with a bank designated by the Customer.” This is why, as mentioned in section 3.1, “all customers must have a bank account at a U.Sfinancial institution that is accessible by electronic (ACH) debit”Lastly, it should be noted that in order to execute transfers to your bank account, Skrill relies on the bank account information registered by you in your Skrill account and it is your responsibi lity to make sure that this information is correct, complete, and up to date (section 3.2).Nevertheless, we noticed that despite these instructions, you have registered a routing number designated for wire transfers, whereas, as shown on Bank of America’s website, there is a different routing number when it comes to bank accounts in your state which is used for electronic (ACH) transfersHence, this seems to be the reason why your bank is unable to credit the payment in question to your bank account and is asking for a wire transfer quoting a Federal Reference number instead.In view of the above, we believe that Skrill has acted in accordance with its published policies in processing your paymentWe have also opened a separate investigation to monitor the situation for a possible return of this transferYou can also contact your bank for further assistance with facilitating a return seeing as we cannot modify the payment now that it has already been sent and processed on our end.We realize that this response is likely to come as a disappointment to you and would like to apologise for not being able to provide you with a more positive one at this point, but we hope you will understand our position and its limitations in this case.If you have additional questions or concerns, we kindly ask that you contact us directly via our on-line contact form or at [redacted] , and we will make sure to address them accordingly.Yours Sincerely,Skrill Complaints Department
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.I would like my complaint withdrawn Sincerely, [redacted]
Dear [redacted] , We are writing in response to your complaint against Skrill USA, Increferred to the Revdex.com with case reference # [redacted] We would like to kindly point out that based on the details you registered when opening your Skrill account, you are currently in a business relationship with Skrill Limited, which is a different legal entity from Skrill USA, IncWe will investigate your complaint thoroughly and get back to you accordingly as soon as we have an update on your case or have achieved a positive resolution to itIn case you find the resolution offered unsatisfactory or if we do not manage to offer you one within the applicable time frames, please feel free to escalate your complaint further to the relevant regulatory body in the UK, as per section of Skrill Ltd’s General Terms of Use, made available on Skrill’s official websiteWe hope you will understand our position, and we remain at your disposal should you wish to raise additional concerns or have any further queries regarding the matterYou can contact us directly via our on-line contact form: [redacted] Yours Sincerely, Skrill Complaints Department
Revdex.com:As accepted by the Skrill they had issues with the ICICI Bank, We suffered owing to that and were left with neither any information in this regard earlier or any remedy to withdraw funds by other options resulted in the Monthly Charges, Which Skrill has reversed Partially, We humbly request them to revert all the charges , following of which not been reverted [redacted] As to follthis I needed to call them several times resulting in losses and money remained with skrillSo I request to kindly consider and revert the funds above not yet reversedSecondly as advised by them We have added AXIS bank account, and tried with small withdrawal on [redacted] Nov., but still the funds did not arrived in our account, waiting to confirm the channel, after that we will withdraw the entire funds I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is partly satisfactory to me and the matter required further action to resolve Sincerely, [redacted]
Dear [redacted] , We are writing in response to your complaint against Skrill USA Increferred to the Revdex.com with case reference [redacted] Having carefully considered the circumstances surrounding your complaint, we would like to hereby extend our sincere apologies for the delay in reviewing your request for accepting [redacted] payments via Skrill and for any inconvenience caused in that respectWe can confirm that your Skrill profile settings have been updated accordingly and you should be able to start receiving payments from [redacted] sales as soon as you go through the [redacted] activation processA separate email with additional information and instructions has been sent to you earlier today (March *, 2015)If you require further assistance at any time, please don’t hesitate to contact us directly via our contact form ( [redacted] ) and we will be happy to help youWe appreciate your interest in our services and kindly thank you for your patience with our teamYours sincerely, Skrill Complaints Department
Dear [redacted] ,We are writing in response to your complaint against Skrill USA, Increferred to the Revdex.com with case reference # [redacted] Please note that your case has been passed on to the Complaints Department of Skrill for further review and responseWe respect your decision to refer your complaint to the Revdex.com and would like to hereby take the opportunity to address your concerns accordinglyAs we understand your complaint, you are experiencing difficulties linking your personal bank account to your Skrill digital wallet and are so unable to instruct a withdrawal of your outstanding balanceYou are also dissatisfied with the application of our monthly service feesYou want to have the latter waived, your balance transferred to your bank account and your Skrill account closed.You opened your Skrill account on January, [redacted] 2015, thereby agreeing to Skrill’s General Terms of UseFurther to our 'Fees' schedule, which forms part of our mutual agreement, Skrill accounts are free for personal use as long as customers log in and/or make a transaction at least every monthsOtherwise, a service fee (currently at $ 3.00) is deducted monthly from the funds available in the Skrill account, if any, until the balance becomes zero or customers log inAccording to our records, you were inactive for over months in the period January ***, – April ***, and were therefore charged service fees for consecutive monthsThe last inactivity fee was charged on April ***, On April ***, 2017, our systems registered a successful login to your Skrill account which ceased the application of the next service fee to your digital wallet for the following months.All things considered, it is our opinion that the inactivity fees have been applied correctly and in accordance with our published policiesNevertheless, in order to facilitate a more positive resolution to your complaint, we have decided to issue a courtesy compensation equivalent to any and all service fees applied by SkrillHence, your Skrill account was re-credited with $ 42.87.Going forward, while reviewing the circumstances surrounding your complaint, we noticed that you contacted Skrill Customer Support on April ***, 2017, to report that you are unable to add your personal bank account to your Skrill accountYou were then advised by a Skrill representative that we can manually insert your bank account details upon a copy of your bank statement where we can see your names as a bank account holder and your bank account detailsThis document was requested in line with section of our General Terms of Use and aims to ensure that you are the named holder of the payment instrument to be added, as required by our own policies and applicable anti-money laundering regulationsVerifying customers’ identity and ensuring that customers are who they say they are is common practice among financial businessesThis helps us protect clients’ fund and privacy as well as safeguard the integrity of our payment systemWe appreciate your concerns and respect your decision not to disclose your personal informationWhat you should be aware of, however, is that Skrill will not be able to manually add a bank account to your Skrill account without performing the necessary checksIn that sense, we suggest the following two options:You can try again and add a bank account in your name via the “Cards and Bank Accounts” section of your Skrill account, and we will instruct a transfer to this bank account for you free of chargeIf you keep experiencing difficulties in that regard, we advise you to try adding a bank account from a different bank or to send us a screenshot of the error message that you receive so that we can investigate further;orWe can reverse the incoming payment you received from [redacted] in the amount of $ provided we have the merchant’s consent and you can discuss alternative ways of withdrawing your balance with them.Feel free to call us on + [redacted] or email us at [redacted] to let us know which course of action you plan to go for, and we will proceed accordingly.We hope you find the solution offered satisfactory, and we look forward to hearing from you.Yours Sincerely,Skrill Complaints Department
--- Dear [redacted] , We are writing in response to your recent complaint against Skrill USA Increferred to the Revdex.com with case reference [redacted] Please note that your case has been referred to the Complaints Department of Skrill for further review and responseMy name is [redacted] , I am a complaints officer at Skrill and I have been assigned to consider your case on behalf of our teamI respect your decision to escalate your complaint to the Revdex.com and would like to hereby take the opportunity to address your concerns accordinglyI am really sorry to learn about the difficulties you have encountered while using our services and I wish to hereby apologize on behalf of our team for any inconvenience causedI noticed that you have submitted identity and address proof to Skrill for the purpose of verifying your account and enabling your withdrawal optionsUnfortunately, due to internal miscommunication Skrill team took a considerable amount of time to review and confirm your documents and during that period you could not access your account balance of $Needless to say, such experience is unacceptable and I will make sure to follow up with the departments involved in order to fully investigate the issue and avoid future situations like thisFor your inconvenience and composure during your multiple contacts to Skrill, we have decided to issue a courtesy credit to your Skrill account in the amount of $ The amount will be added to your Skrill balance within the next 1-business days and you will be able to spend it online or withdraw it to your bank account along with the rest of your balance whenever you decideYour Skrill account is fully verified now and you do not have to go through any further verification procedures so I very much hope that you will consider using our services in the future despite your recent experienceOur team always strives to deliver a good customer experience but we sometimes fall short and for that, I hope you will accept our formal apologies along with the compensation offeredIf you are not satisfied with our response for any reason, please do not hesitate to get back to us directly as we would welcome the opportunity to reinvestigate your concerns and help resolve the matter in fullYours sincerely, [redacted] Skrill Complaints Department
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I appreciate that I finally received a response but after writing the email address provided I, once again, didn't receive a response ( days of waiting now, business days ) I'm trying to link my [redacted] account ( cooperstown_collectibles ) to my Skrill account ( [redacted] ) When I attempted to link it I received the following error "This [redacted] Seller ID is already linked to another Skrill accountPlease enter your own [redacted] Seller ID"I don't recall having a Skrill account linked to that [redacted] account and that [redacted] account doesn't have any Skrill/Moneybookers tokens associated with itIf this could be corrected ( even if it means closing the account already linked with cooperstown_collectibles ) that would be greatI just want to get this resolved so I can start selling on *** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Please clarify something for me....on November **, 2015, Skrill emailed me below: Dear [redacted] ***,We constantly strive to provide the best service to our customersIn accordance to the Skrill USA, Incfee schedule, our monthly service fee has been waived for all non-business customers for the first months of inactivitySince this time period has now passed your account will be charged with USD on **/11/Please log in and use your Skrill account today to continue receiving the fee waiver.As you already know having an account with Skrill gives you a whole range of benefitsSkrill enables any customer to make online payments conveniently and securely without revealing personal financial data, as well as send and receive money online cost-effectivelyTo learn more about our services, please visit our Skrill website.Kind regards,Your Skrill Team Does it mean that as long as I check my Skrill account once in a while (without making any purchase or addition), I will continue to receive the fee waiver, correct? If so, how often do I have to check the account until I make a purchase via Skrill? Once I have all the answers, I will be satisfied In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Dear [redacted] , We are contacting you in response to your recent complaint against Skrill USA Increferred to the Revdex.com with case reference # [redacted] First off, please note that you are in a contractual relationship with Skrill Ltdrather than Skrill USA Incand that the Revdex.com is better- suited to facilitating complaints against entities which have been incorporated in the United States of AmericaYour case has been referred to the Complaints Department of Skrill Limited for further review and responseWe appreciate your feedback and are sorry to hear you about your experienceWe would like to hereby welcome this opportunity to investigate your concerns and to address them accordinglyAs we understand, your complaint is related to a couple of chargebacks which Skrill received in March for payments originally made to your Skrill account under transactions IDs [redacted] and [redacted] Our records show that you have been notified via email as soon as Skrill received the respective chargebacks on [redacted] and [redacted] March and we can also see that you have duly asked Skrill to dispute the chargebacks on your behalfFurther to your request, we filed a dispute for both chargebacks on [redacted] April At the time, we sent you an e-mail to confirm the actions taken on our part as well as to let you know that we would re-credit your Skrill account if the objections were to succeedWe understand you are unhappy about the fact that the objections were unsuccessful, that you were not notified of this in a timely manner, and that Skrill did not present you with the opportunity to appeal the bank’s decisionWe understand your frustration and realize the seriousness of your concernsLet us assure you that we appreciate your business and take similar issues very seriouslyWe always try to resolve problems so we have undertaken a thorough investigation into this matterOur findings are provided below for your reference• Although Skrill disputed the respective chargebacks as per your instructions and in accordance with applicable dispute procedures, Skrill has not been informed about the negative outcome of the objectionsIt should be noted that Skrill, in its capacity of a payment service provider, does not receive information about unsuccessful objections, hence its inability to follow up on the matter with the affected customer• The reason provided for both chargebacks was “Debit for Fraudulent Transaction” meaning that the original payments were in fact made by somebody else and not the card holderIn similar cases, Skrill does not have the right to appeal the decision once the initial objection is declined• The chargeback fee you complained of is imposed on Skrill by the bank and is passed to you in accordance with sections and of the Skrill Merchant Terms and ConditionsSkrill offers chargeback protection whereby such fees could be absorbed by Skrill under certain conditionsFor more information, please feel encouraged to contact our Merchant Services department directly at [redacted] We appreciate that this particular situation has been a discouraging experience on your part but hope you will understand that the respective losses have occurred through no fault of oursAll things considered, we are satisfied that the chargebacks and related fees have been handled correctly on Skrill’s partWe acknowledge the fact that you have raised several other issues related to your overall experience with Skrill including but not limited to the response time of our service teamWe normally aim to respond within hours, however, we are currently receiving a high amount of enquiries and though we will make every effort to reach our commitment to you, we may temporarily, be unable to do soWe are taking this opportunity to thank you for your feedback as well as assure you that we will do our best to improve our level of service going forwardFeedback is always welcome and is a valuable part of our business so if you have any further comments or suggestions, please don’t hesitate to get in touchWe hope you will continue to use our services despite this situation and will accept our apologies for any inconsistency of service you feel you have received from SkrillIf you have any further questions about our services and, more specifically, about the handling of chargebacks, please let us know using our contact form ( [redacted] ) and further assistance will be provided accordinglyYours Sincerely, Skrill Complaints Department
Dear [redacted] ***,We are writing in response to your complaint against Skrill USA Increferred to the Revdex.com with case reference # [redacted] .As we understand, you would like to have more information concerning the application of our monthly service fee.Skrill accounts are free for personal use as long as customers log in and/or make a transaction at least every monthsOtherwise, a service fee of $ is deducted monthly from the funds available in the Skrill account, if any, until the balance becomes zero or customers log inSkrill will never debit a customer's card or bank account in order to cover a service feeYour Skrill account was recently closed in accordance with your instructions and as long as it remains so, inactivity fees will not be appliedIn case you decide to reactivate your Skrill account in the near future so as to use your balance, please let us know and further assistance will be provided accordinglyHowever, please be advised that if customers leave funds in their Skrill account as a stored value balance for a substantial period of time, the funds may be required to be turned over to state authorities under applicable escheat lawsCustomers whose balances are escheated can collect their funds by following the procedures set by their own state for finding and claiming unclaimed property.We hope you will find this information usefulShould you have additional questions or concerns, please feel free to contact us directly by replying to this message or via our contact form at [redacted] Yours Sincerely,Skrill Complaints Department
Dear [redacted] ,We are writing in response to your recent complaint against Skrill USA Increferred to the Revdex.com with case reference [redacted] .Please note that your case has been referred to the Complaints Department of Skrill for further review and responseFirst off, we would like to extend our sincere apologies for any inconvenience you have experienced as a result of our decision to discontinue our business relationship with youWhilst we understand your frustration and realize that the present response is likely to come as a further disappointment to you, we must formally confirm that our decision remains and we will not be able to offer you our services in the future We have carefully considered the matters you raised and would like to take this opportunity to clarify our positionCustomers who wish to use our payment platform for commercial purposes are subject to specific internal assessmentThe same is governed by our approval procedures, risk and security criteria and stands to ensure compliance with regulatory and other requirementsBased on that, we decide if a contract with a merchant should be established and maintained, under what conditions and circumstances under which it might be terminatedBusiness models are carefully reviewed by our assessment department and each case is considered individually, on its own merits, taking into account a number of factors at our sole but reasonable discretionUnfortunately, we cannot be more elaborative in that respect as information related to our assessment process is considered internalNeedless to say, however, it is a matter for our own commercial judgment to decide who do we choose to do business with and under what conditionsWe hope you understand our position and will accept our apologies in case your service expectations have not been metFor additional information, please refer to our article of our Terms of Use [redacted] Skrill’s actions in this case are consistent with its published policies and while we understand that this is not the aswer you were hoping to receive, we hope you will understand our positionWe appreciate your business and wish you success in your ventureKind regards,Skrill Complaints Department
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Skrill did not mentioned any terms of condition I violatedThey only mentioned their right to closure of accountWhat did I do wrong, apart from them taking my money illegally I want my money back please In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Dear [redacted] ,We are writing in response to your complaint against Skrill USA Increferred to the Revdex.com with case reference # [redacted] As previously advised your case has been referred to the Complaints Department of Skrill for further review and responseAs we understand, you are unhappy about the fact that your Skrill account balance was depleted by fees and you have requested from Skrill to refund you in full.Further to our recent communication regarding the matter, we wish to confirm our position that all service fees have been applied correctly and in accordance with our published policiesNevertheless, to facilitate a more positive resolution to your complaint, we have decided to issue a courtesy compensation equivalent to any and all service fees applied by SkrillWe would like to confirm that we have now transferred the amount to your registered bank account and you should receive it within the next 2-business days.Should you have additional questions or concerns, please feel invited to contact the Skrill Help Team directly via our on-line contact formYours Sincerely,Skrill Complaints Department
Dear [redacted] , Thank you for your recent complaint about services provided by Skrill USA, IncWe appreciate that you have brought your case to our attention and kindly apologize for any inconvenience caused by our teamWe understand you have had an issue with a pending payment and you contacted the Skrill team to seek assistance but have not received a reply in a timely mannerThat being said, we should point out that we have been and still are working on a backlog of enquiries and will soon be able to respond much more quickly againYour patience and understanding are greatly appreciated as rest assured we will do our best to improve our level of service going forwardIn regards to the issues you have experienced recently, our system shows that you have received a response from our team on May **, which correctly points out that if a payment is pending and has not been reflected on your Skrill account, then the buyer has not completed the purchaseIn such case, it is up to you (the seller) to get in touch with the person who wishes to pay you and make arrangements with them to complete their payment via SkrillWe are taking this opportunity to confirm that your Skrill account with email address [redacted] linked to your [redacted] profile cooperstown_collectibles is fully operational and you can receive payments on it provided buyers complete the payment processWe hope you will find this information useful and remain at your disposal in case you need any further assistanceBest regards, [redacted] Skrill Complaints Department
left;"> Dear [redacted] , We are writing in response to your complaint against Skrill USA, Increferred to the Revdex.com on or around October *, Please note that your case has been passed to the Complaints Department of Skrill for further review and responseWe respect your decision to refer your complaint to the Revdex.com and would like to hereby take the opportunity to address your concerns accordinglyWhile reviewing your complaint, we noticed that your Skrill account has been temporarily suspended on October *, due to multiple unsuccessful attempts to confirm your registered date of birthThe account has been automatically blocked as a precaution and to protect the funds on it in case of potential security breachPlease note that according to our Terms of Use, customers must provide accurate information upon registration and any time thereafter to ensure proper service deliverySkrill may ask you at any time to confirm the accuracy of your information or to provide documents or other evidenceOur record shows that on [redacted] October you submitted to Skrill a copy of your identification document to confirm your identity and have your wrongly registered date of birth updatedThe Skrill team needed technical time to review your request and perform the required changes so on October *, we updated your details and reactivated your Skrill account accordinglySince then, your account balance has been at your disposal and you have been notified accordinglyStill, we acknowledge the fact that your initial request could have been handled in a more timely mannerWe kindly apologize for any inconvenience caused on our partAs a compensation, we will process a courtesy credit to your Skrill account in the amount of $within the next hoursThe amount can be spent online or sent to a friend in case you decide to continue using our servicesAs requested, we have now refunded the card deposit you made on October *, and transferred the amount of $ back to your Visa [redacted] Depending on how quickly your bank or card issuer displays transactions on your account and how you access your statements, this refund can take anything from a few hours to a few daysWe hope that we have managed to address your concerns in a satisfactory manner and that you will consider using our services in the future despite your recent experienceIf you are not satisfied with our response for any reason, please do not hesitate to get back to us using our contact page ( [redacted] ) as we would welcome the opportunity to reinvestigate your concerns and help resolve the matter in fullYours sincerely, Skrill Complaints Department
I noticed charges on my bank account Two for Two for 77.28$ I never heard of this business everI called my bank account and canceled my cardDisputing these fraud chargesThis business is a scam, and they are somehow using card skimmers to charge peoples bank accountsI hope this place gets SHUT DOWN, and the owners PUT IN PRISON for fraud
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I am not willing to provide my personal information to SkrillI did not request any services from them and do not wish to do so in the futureI have contacted the bank to dispute the charges but still require further information regarding who made the unauthorized chargesI will continue to work through with the bank and the [redacted] to reach a resolution since Skrill's policy will not allow them to cooperate in understanding how this situation occurred In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Dear [redacted] , We are contacting you with regards to your complaint against Skrill USA, Increferred to the Revdex.com with case reference # [redacted] Following up on our previous correspondence concerning the matter, we would like to confirm that on [redacted] March Skrill reimbursed you in full for any losses you had incurred following the incident and your Skrill account was credited with the funds accordinglyWe duly informed you via e-mail sent to you on [redacted] March and, according to our records, you have not contacted us back to raise any additional concernsThus, we now consider the matter resolvedWe would like to take this opportunity to once again apologize for any delays or inconvenience you have experienced and to thank you for your patience and kind co-operationIn case of further queries, please feel free to contact us directly as per our contact details available on this [redacted] , and we will assist you accordinglyYours Sincerely, Skrill Complaints Department
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:Please clarify something for me....on November **, 2015, Skrill emailed me below:Dear [redacted] ***,We constantly strive to provide the best service to our customersIn accordance to the Skrill USA, Incfee schedule, our monthly service fee has been waived for all non-business customers for the first months of inactivitySince this time period has now passed your account will be charged with USD on **/11/Please log in and use your Skrill account today to continue receiving the fee waiver.As you already know having an account with Skrill gives you a whole range of benefitsSkrill enables any customer to make online payments conveniently and securely without revealing personal financial data, as well as send and receive money online cost-effectivelyTo learn more about our services, please visit our Skrill website.Kind regards,Your Skrill Team Does it mean that as long as I check my Skrill account once in a while (without making any purchase or addition), I will continue to receive the fee waiver, correct? If so, how often do I have to check the account until I make a purchase via Skrill? Once I have all the answers, I will be satisfied In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Dear [redacted] ,Following up on our previous correspondence regarding your bank wire withdrawal, we would like to once again confirm that our bank partner, [redacted] Bank, has successfully processed your payment as an ACH transferPlease note that, as shown on our Fees page, ACH transfer is the only type of transfer we offer for bank wire withdrawals in the U.SOur Fees page forms part of Skrill’s General Terms of Use, which also state under section that “Skrill will pay the proceeds of a withdrawal of funds by electronic transfer to an account with a bank designated by the Customer.” This is why, as mentioned in section 3.1, “all customers must have a bank account at a U.Sfinancial institution that is accessible by electronic (ACH) debit”Lastly, it should be noted that in order to execute transfers to your bank account, Skrill relies on the bank account information registered by you in your Skrill account and it is your responsibi lity to make sure that this information is correct, complete, and up to date (section 3.2).Nevertheless, we noticed that despite these instructions, you have registered a routing number designated for wire transfers, whereas, as shown on Bank of America’s website, there is a different routing number when it comes to bank accounts in your state which is used for electronic (ACH) transfersHence, this seems to be the reason why your bank is unable to credit the payment in question to your bank account and is asking for a wire transfer quoting a Federal Reference number instead.In view of the above, we believe that Skrill has acted in accordance with its published policies in processing your paymentWe have also opened a separate investigation to monitor the situation for a possible return of this transferYou can also contact your bank for further assistance with facilitating a return seeing as we cannot modify the payment now that it has already been sent and processed on our end.We realize that this response is likely to come as a disappointment to you and would like to apologise for not being able to provide you with a more positive one at this point, but we hope you will understand our position and its limitations in this case.If you have additional questions or concerns, we kindly ask that you contact us directly via our on-line contact form or at [redacted] , and we will make sure to address them accordingly.Yours Sincerely,Skrill Complaints Department
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.I would like my complaint withdrawn Sincerely, [redacted]
Dear [redacted] , We are writing in response to your complaint against Skrill USA, Increferred to the Revdex.com with case reference # [redacted] We would like to kindly point out that based on the details you registered when opening your Skrill account, you are currently in a business relationship with Skrill Limited, which is a different legal entity from Skrill USA, IncWe will investigate your complaint thoroughly and get back to you accordingly as soon as we have an update on your case or have achieved a positive resolution to itIn case you find the resolution offered unsatisfactory or if we do not manage to offer you one within the applicable time frames, please feel free to escalate your complaint further to the relevant regulatory body in the UK, as per section of Skrill Ltd’s General Terms of Use, made available on Skrill’s official websiteWe hope you will understand our position, and we remain at your disposal should you wish to raise additional concerns or have any further queries regarding the matterYou can contact us directly via our on-line contact form: [redacted] Yours Sincerely, Skrill Complaints Department
Revdex.com:As accepted by the Skrill they had issues with the ICICI Bank, We suffered owing to that and were left with neither any information in this regard earlier or any remedy to withdraw funds by other options resulted in the Monthly Charges, Which Skrill has reversed Partially, We humbly request them to revert all the charges , following of which not been reverted [redacted] As to follthis I needed to call them several times resulting in losses and money remained with skrillSo I request to kindly consider and revert the funds above not yet reversedSecondly as advised by them We have added AXIS bank account, and tried with small withdrawal on [redacted] Nov., but still the funds did not arrived in our account, waiting to confirm the channel, after that we will withdraw the entire funds I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is partly satisfactory to me and the matter required further action to resolve Sincerely, [redacted]
Dear [redacted] , We are writing in response to your complaint against Skrill USA Increferred to the Revdex.com with case reference [redacted] Having carefully considered the circumstances surrounding your complaint, we would like to hereby extend our sincere apologies for the delay in reviewing your request for accepting [redacted] payments via Skrill and for any inconvenience caused in that respectWe can confirm that your Skrill profile settings have been updated accordingly and you should be able to start receiving payments from [redacted] sales as soon as you go through the [redacted] activation processA separate email with additional information and instructions has been sent to you earlier today (March *, 2015)If you require further assistance at any time, please don’t hesitate to contact us directly via our contact form ( [redacted] ) and we will be happy to help youWe appreciate your interest in our services and kindly thank you for your patience with our teamYours sincerely, Skrill Complaints Department
Dear [redacted] ,We are writing in response to your complaint against Skrill USA, Increferred to the Revdex.com with case reference # [redacted] Please note that your case has been passed on to the Complaints Department of Skrill for further review and responseWe respect your decision to refer your complaint to the Revdex.com and would like to hereby take the opportunity to address your concerns accordinglyAs we understand your complaint, you are experiencing difficulties linking your personal bank account to your Skrill digital wallet and are so unable to instruct a withdrawal of your outstanding balanceYou are also dissatisfied with the application of our monthly service feesYou want to have the latter waived, your balance transferred to your bank account and your Skrill account closed.You opened your Skrill account on January, [redacted] 2015, thereby agreeing to Skrill’s General Terms of UseFurther to our 'Fees' schedule, which forms part of our mutual agreement, Skrill accounts are free for personal use as long as customers log in and/or make a transaction at least every monthsOtherwise, a service fee (currently at $ 3.00) is deducted monthly from the funds available in the Skrill account, if any, until the balance becomes zero or customers log inAccording to our records, you were inactive for over months in the period January ***, – April ***, and were therefore charged service fees for consecutive monthsThe last inactivity fee was charged on April ***, On April ***, 2017, our systems registered a successful login to your Skrill account which ceased the application of the next service fee to your digital wallet for the following months.All things considered, it is our opinion that the inactivity fees have been applied correctly and in accordance with our published policiesNevertheless, in order to facilitate a more positive resolution to your complaint, we have decided to issue a courtesy compensation equivalent to any and all service fees applied by SkrillHence, your Skrill account was re-credited with $ 42.87.Going forward, while reviewing the circumstances surrounding your complaint, we noticed that you contacted Skrill Customer Support on April ***, 2017, to report that you are unable to add your personal bank account to your Skrill accountYou were then advised by a Skrill representative that we can manually insert your bank account details upon a copy of your bank statement where we can see your names as a bank account holder and your bank account detailsThis document was requested in line with section of our General Terms of Use and aims to ensure that you are the named holder of the payment instrument to be added, as required by our own policies and applicable anti-money laundering regulationsVerifying customers’ identity and ensuring that customers are who they say they are is common practice among financial businessesThis helps us protect clients’ fund and privacy as well as safeguard the integrity of our payment systemWe appreciate your concerns and respect your decision not to disclose your personal informationWhat you should be aware of, however, is that Skrill will not be able to manually add a bank account to your Skrill account without performing the necessary checksIn that sense, we suggest the following two options:You can try again and add a bank account in your name via the “Cards and Bank Accounts” section of your Skrill account, and we will instruct a transfer to this bank account for you free of chargeIf you keep experiencing difficulties in that regard, we advise you to try adding a bank account from a different bank or to send us a screenshot of the error message that you receive so that we can investigate further;orWe can reverse the incoming payment you received from [redacted] in the amount of $ provided we have the merchant’s consent and you can discuss alternative ways of withdrawing your balance with them.Feel free to call us on + [redacted] or email us at [redacted] to let us know which course of action you plan to go for, and we will proceed accordingly.We hope you find the solution offered satisfactory, and we look forward to hearing from you.Yours Sincerely,Skrill Complaints Department
--- Dear [redacted] , We are writing in response to your recent complaint against Skrill USA Increferred to the Revdex.com with case reference [redacted] Please note that your case has been referred to the Complaints Department of Skrill for further review and responseMy name is [redacted] , I am a complaints officer at Skrill and I have been assigned to consider your case on behalf of our teamI respect your decision to escalate your complaint to the Revdex.com and would like to hereby take the opportunity to address your concerns accordinglyI am really sorry to learn about the difficulties you have encountered while using our services and I wish to hereby apologize on behalf of our team for any inconvenience causedI noticed that you have submitted identity and address proof to Skrill for the purpose of verifying your account and enabling your withdrawal optionsUnfortunately, due to internal miscommunication Skrill team took a considerable amount of time to review and confirm your documents and during that period you could not access your account balance of $Needless to say, such experience is unacceptable and I will make sure to follow up with the departments involved in order to fully investigate the issue and avoid future situations like thisFor your inconvenience and composure during your multiple contacts to Skrill, we have decided to issue a courtesy credit to your Skrill account in the amount of $ The amount will be added to your Skrill balance within the next 1-business days and you will be able to spend it online or withdraw it to your bank account along with the rest of your balance whenever you decideYour Skrill account is fully verified now and you do not have to go through any further verification procedures so I very much hope that you will consider using our services in the future despite your recent experienceOur team always strives to deliver a good customer experience but we sometimes fall short and for that, I hope you will accept our formal apologies along with the compensation offeredIf you are not satisfied with our response for any reason, please do not hesitate to get back to us directly as we would welcome the opportunity to reinvestigate your concerns and help resolve the matter in fullYours sincerely, [redacted] Skrill Complaints Department
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I appreciate that I finally received a response but after writing the email address provided I, once again, didn't receive a response ( days of waiting now, business days ) I'm trying to link my [redacted] account ( cooperstown_collectibles ) to my Skrill account ( [redacted] ) When I attempted to link it I received the following error "This [redacted] Seller ID is already linked to another Skrill accountPlease enter your own [redacted] Seller ID"I don't recall having a Skrill account linked to that [redacted] account and that [redacted] account doesn't have any Skrill/Moneybookers tokens associated with itIf this could be corrected ( even if it means closing the account already linked with cooperstown_collectibles ) that would be greatI just want to get this resolved so I can start selling on *** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Please clarify something for me....on November **, 2015, Skrill emailed me below: Dear [redacted] ***,We constantly strive to provide the best service to our customersIn accordance to the Skrill USA, Incfee schedule, our monthly service fee has been waived for all non-business customers for the first months of inactivitySince this time period has now passed your account will be charged with USD on **/11/Please log in and use your Skrill account today to continue receiving the fee waiver.As you already know having an account with Skrill gives you a whole range of benefitsSkrill enables any customer to make online payments conveniently and securely without revealing personal financial data, as well as send and receive money online cost-effectivelyTo learn more about our services, please visit our Skrill website.Kind regards,Your Skrill Team Does it mean that as long as I check my Skrill account once in a while (without making any purchase or addition), I will continue to receive the fee waiver, correct? If so, how often do I have to check the account until I make a purchase via Skrill? Once I have all the answers, I will be satisfied In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Dear [redacted] , We are contacting you in response to your recent complaint against Skrill USA Increferred to the Revdex.com with case reference # [redacted] First off, please note that you are in a contractual relationship with Skrill Ltdrather than Skrill USA Incand that the Revdex.com is better- suited to facilitating complaints against entities which have been incorporated in the United States of AmericaYour case has been referred to the Complaints Department of Skrill Limited for further review and responseWe appreciate your feedback and are sorry to hear you about your experienceWe would like to hereby welcome this opportunity to investigate your concerns and to address them accordinglyAs we understand, your complaint is related to a couple of chargebacks which Skrill received in March for payments originally made to your Skrill account under transactions IDs [redacted] and [redacted] Our records show that you have been notified via email as soon as Skrill received the respective chargebacks on [redacted] and [redacted] March and we can also see that you have duly asked Skrill to dispute the chargebacks on your behalfFurther to your request, we filed a dispute for both chargebacks on [redacted] April At the time, we sent you an e-mail to confirm the actions taken on our part as well as to let you know that we would re-credit your Skrill account if the objections were to succeedWe understand you are unhappy about the fact that the objections were unsuccessful, that you were not notified of this in a timely manner, and that Skrill did not present you with the opportunity to appeal the bank’s decisionWe understand your frustration and realize the seriousness of your concernsLet us assure you that we appreciate your business and take similar issues very seriouslyWe always try to resolve problems so we have undertaken a thorough investigation into this matterOur findings are provided below for your reference• Although Skrill disputed the respective chargebacks as per your instructions and in accordance with applicable dispute procedures, Skrill has not been informed about the negative outcome of the objectionsIt should be noted that Skrill, in its capacity of a payment service provider, does not receive information about unsuccessful objections, hence its inability to follow up on the matter with the affected customer• The reason provided for both chargebacks was “Debit for Fraudulent Transaction” meaning that the original payments were in fact made by somebody else and not the card holderIn similar cases, Skrill does not have the right to appeal the decision once the initial objection is declined• The chargeback fee you complained of is imposed on Skrill by the bank and is passed to you in accordance with sections and of the Skrill Merchant Terms and ConditionsSkrill offers chargeback protection whereby such fees could be absorbed by Skrill under certain conditionsFor more information, please feel encouraged to contact our Merchant Services department directly at [redacted] We appreciate that this particular situation has been a discouraging experience on your part but hope you will understand that the respective losses have occurred through no fault of oursAll things considered, we are satisfied that the chargebacks and related fees have been handled correctly on Skrill’s partWe acknowledge the fact that you have raised several other issues related to your overall experience with Skrill including but not limited to the response time of our service teamWe normally aim to respond within hours, however, we are currently receiving a high amount of enquiries and though we will make every effort to reach our commitment to you, we may temporarily, be unable to do soWe are taking this opportunity to thank you for your feedback as well as assure you that we will do our best to improve our level of service going forwardFeedback is always welcome and is a valuable part of our business so if you have any further comments or suggestions, please don’t hesitate to get in touchWe hope you will continue to use our services despite this situation and will accept our apologies for any inconsistency of service you feel you have received from SkrillIf you have any further questions about our services and, more specifically, about the handling of chargebacks, please let us know using our contact form ( [redacted] ) and further assistance will be provided accordinglyYours Sincerely, Skrill Complaints Department
Dear [redacted] ***,We are writing in response to your complaint against Skrill USA Increferred to the Revdex.com with case reference # [redacted] .As we understand, you would like to have more information concerning the application of our monthly service fee.Skrill accounts are free for personal use as long as customers log in and/or make a transaction at least every monthsOtherwise, a service fee of $ is deducted monthly from the funds available in the Skrill account, if any, until the balance becomes zero or customers log inSkrill will never debit a customer's card or bank account in order to cover a service feeYour Skrill account was recently closed in accordance with your instructions and as long as it remains so, inactivity fees will not be appliedIn case you decide to reactivate your Skrill account in the near future so as to use your balance, please let us know and further assistance will be provided accordinglyHowever, please be advised that if customers leave funds in their Skrill account as a stored value balance for a substantial period of time, the funds may be required to be turned over to state authorities under applicable escheat lawsCustomers whose balances are escheated can collect their funds by following the procedures set by their own state for finding and claiming unclaimed property.We hope you will find this information usefulShould you have additional questions or concerns, please feel free to contact us directly by replying to this message or via our contact form at [redacted] Yours Sincerely,Skrill Complaints Department
Dear [redacted] ,We are writing in response to your recent complaint against Skrill USA Increferred to the Revdex.com with case reference [redacted] .Please note that your case has been referred to the Complaints Department of Skrill for further review and responseFirst off, we would like to extend our sincere apologies for any inconvenience you have experienced as a result of our decision to discontinue our business relationship with youWhilst we understand your frustration and realize that the present response is likely to come as a further disappointment to you, we must formally confirm that our decision remains and we will not be able to offer you our services in the future We have carefully considered the matters you raised and would like to take this opportunity to clarify our positionCustomers who wish to use our payment platform for commercial purposes are subject to specific internal assessmentThe same is governed by our approval procedures, risk and security criteria and stands to ensure compliance with regulatory and other requirementsBased on that, we decide if a contract with a merchant should be established and maintained, under what conditions and circumstances under which it might be terminatedBusiness models are carefully reviewed by our assessment department and each case is considered individually, on its own merits, taking into account a number of factors at our sole but reasonable discretionUnfortunately, we cannot be more elaborative in that respect as information related to our assessment process is considered internalNeedless to say, however, it is a matter for our own commercial judgment to decide who do we choose to do business with and under what conditionsWe hope you understand our position and will accept our apologies in case your service expectations have not been metFor additional information, please refer to our article of our Terms of Use [redacted] Skrill’s actions in this case are consistent with its published policies and while we understand that this is not the aswer you were hoping to receive, we hope you will understand our positionWe appreciate your business and wish you success in your ventureKind regards,Skrill Complaints Department
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Skrill did not mentioned any terms of condition I violatedThey only mentioned their right to closure of accountWhat did I do wrong, apart from them taking my money illegally I want my money back please In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Dear [redacted] ,We are writing in response to your complaint against Skrill USA Increferred to the Revdex.com with case reference # [redacted] As previously advised your case has been referred to the Complaints Department of Skrill for further review and responseAs we understand, you are unhappy about the fact that your Skrill account balance was depleted by fees and you have requested from Skrill to refund you in full.Further to our recent communication regarding the matter, we wish to confirm our position that all service fees have been applied correctly and in accordance with our published policiesNevertheless, to facilitate a more positive resolution to your complaint, we have decided to issue a courtesy compensation equivalent to any and all service fees applied by SkrillWe would like to confirm that we have now transferred the amount to your registered bank account and you should receive it within the next 2-business days.Should you have additional questions or concerns, please feel invited to contact the Skrill Help Team directly via our on-line contact formYours Sincerely,Skrill Complaints Department
Dear [redacted] , Thank you for your recent complaint about services provided by Skrill USA, IncWe appreciate that you have brought your case to our attention and kindly apologize for any inconvenience caused by our teamWe understand you have had an issue with a pending payment and you contacted the Skrill team to seek assistance but have not received a reply in a timely mannerThat being said, we should point out that we have been and still are working on a backlog of enquiries and will soon be able to respond much more quickly againYour patience and understanding are greatly appreciated as rest assured we will do our best to improve our level of service going forwardIn regards to the issues you have experienced recently, our system shows that you have received a response from our team on May **, which correctly points out that if a payment is pending and has not been reflected on your Skrill account, then the buyer has not completed the purchaseIn such case, it is up to you (the seller) to get in touch with the person who wishes to pay you and make arrangements with them to complete their payment via SkrillWe are taking this opportunity to confirm that your Skrill account with email address [redacted] linked to your [redacted] profile cooperstown_collectibles is fully operational and you can receive payments on it provided buyers complete the payment processWe hope you will find this information useful and remain at your disposal in case you need any further assistanceBest regards, [redacted] Skrill Complaints Department