sans-serif;">Dear [redacted] , We are contacting you in response to your recent complaint against Skrill USA Increferred to the Revdex.com with case reference # [redacted] First off, please note that you are in a contractual relationship with Skrill Ltdrather than Skrill USA Incand that the Revdex.com is better- suited to facilitating complaints against entities which have been incorporated in the United States of AmericaYour case has been referred to the Complaints Department of Skrill Limited for further review and responseWe appreciate your feedback and are sorry to hear you about your experienceWe would like to hereby welcome this opportunity to investigate your concerns and to address them accordinglyAs we understand, your complaint is related to a couple of chargebacks which Skrill received in March for payments originally made to your Skrill account under transactions IDs [redacted] and [redacted] Our records show that you have been notified via email as soon as Skrill received the respective chargebacks on [redacted] and [redacted] March and we can also see that you have duly asked Skrill to dispute the chargebacks on your behalfFurther to your request, we filed a dispute for both chargebacks on [redacted] April At the time, we sent you an e-mail to confirm the actions taken on our part as well as to let you know that we would re-credit your Skrill account if the objections were to succeedWe understand you are unhappy about the fact that the objections were unsuccessful, that you were not notified of this in a timely manner, and that Skrill did not present you with the opportunity to appeal the bank’s decisionWe understand your frustration and realize the seriousness of your concernsLet us assure you that we appreciate your business and take similar issues very seriouslyWe always try to resolve problems so we have undertaken a thorough investigation into this matterOur findings are provided below for your reference• Although Skrill disputed the respective chargebacks as per your instructions and in accordance with applicable dispute procedures, Skrill has not been informed about the negative outcome of the objectionsIt should be noted that Skrill, in its capacity of a payment service provider, does not receive information about unsuccessful objections, hence its inability to follow up on the matter with the affected customer• The reason provided for both chargebacks was “Debit for Fraudulent Transaction” meaning that the original payments were in fact made by somebody else and not the card holderIn similar cases, Skrill does not have the right to appeal the decision once the initial objection is declined• The chargeback fee you complained of is imposed on Skrill by the bank and is passed to you in accordance with sections and of the Skrill Merchant Terms and ConditionsSkrill offers chargeback protection whereby such fees could be absorbed by Skrill under certain conditionsFor more information, please feel encouraged to contact our Merchant Services department directly at [redacted] We appreciate that this particular situation has been a discouraging experience on your part but hope you will understand that the respective losses have occurred through no fault of oursAll things considered, we are satisfied that the chargebacks and related fees have been handled correctly on Skrill’s partWe acknowledge the fact that you have raised several other issues related to your overall experience with Skrill including but not limited to the response time of our service teamWe normally aim to respond within hours, however, we are currently receiving a high amount of enquiries and though we will make every effort to reach our commitment to you, we may temporarily, be unable to do soWe are taking this opportunity to thank you for your feedback as well as assure you that we will do our best to improve our level of service going forwardFeedback is always welcome and is a valuable part of our business so if you have any further comments or suggestions, please don’t hesitate to get in touchWe hope you will continue to use our services despite this situation and will accept our apologies for any inconsistency of service you feel you have received from SkrillIf you have any further questions about our services and, more specifically, about the handling of chargebacks, please let us know using our contact form ( [redacted] ) and further assistance will be provided accordinglyYours Sincerely, Skrill Complaints Department
Dear [redacted] ,Thank you for your recent Revdex.com complaint and for bringing the matter to our attentionYour case has been referred to the Complaints Department of Skrill for further review and response.Having carefully investigated the circumstances surrounding your complaint, we would like to hereby confirm that Skrill has successfully processed your transaction to [redacted] on Oct **, for the amount of $ and money has been duly sent to the respective merchant so they could go ahead and deliver the goods/services they were paid for, namely - favor points for Castle AgeSince Skrill only acted as the processor of the payment, we recommend you contact the merchant directly to obtain more details about the status of your order and/or to request a refundThe merchant's contact details are shown on their websiteTo help them locate your payment more easily, please feel invited to quote the following Skrill transaction reference: [redacted] In the event that the merchant is unable to deliver the goods/service purchased or issue a refund within business days, please feel encouraged to get in touch with us again and we’ll do our best to help you.Best regards, [redacted] ***
Dear [redacted] , We are writing in response to your recent complaint against Skrill USA Increferred to the Revdex.com under case ID [redacted] Please note that your case has been referred to the Complaints Department of Skrill for further review and response and that you were in a contractual relationship with Skrill Ltdand not Skrill IncAs we understand, you complain about the fact that your Skrill account has been closed and several of your recent incoming payments reversedYou want to be accordingly reimbursed for those reversals in the amount of $Following a thorough investigation of the circumstances surrounding your case, we have come to the conclusion that your case has been handled correctly on our part and that Skrill has acted in accordance with its published policiesIn particular, please note that the reversals in question were performed as per section of Skrill’s General Terms of Use, and your account has been closed in accordance with section of those termsTherefore, while we realize the seriousness of your concerns, we would nonetheless like to inform you that Skrill will not be cancelling the reversals of your recent incoming payments and will not be reimbursing you for those reversals as you have requestedWe realize that this response is likely to come as a disappointment to you and would like to apologise for being unable to provide you with a more positive and elaborative oneWe hope, however, that you will understand our position and respect our decision to discontinue our business relationshipIf you are not satisfied with our response for any reason and believe we have violated our mutual contract in any way, please refer to section of Skrill’s General Terms of Use for more information on the escalation pathShould you wish to contact us directly, feel free to do so via our on-line contact form: [redacted] Yours Sincerely, Skrill Complaints Department
Dear [redacted] ***, We would like to kindly remind you that Skrill's position regarding the matter has been set out in full in our previous correspondence To date we have not received any document containing your bank account details, thus we are unable to process your balance further due to the limited information we have at hand, and the fact that we can only transfer your funds to a bank account in your name as per our General Terms of UseAs previously stated, withdrawals via check, [redacted] , [redacted] card, or other methods different than bank transfer are currently not supported for Skrill users in USAThat being said we can confirmed that Skrill acted in accordance with its published policiesIn case you are not satisfied with that response and think that we have violated our mutual contract in any way, feel free to escalate your complaint further to any competent authority you deem fit for this purposeBest regards,Skrill Complaints Department
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Dear [redacted] ,We are sending this email in response to your complaint about the situation with your Skrill accountWe respect your decision to contact the Revdex.com and we are sending you this email in the hope that it will clarify the situation and address your concerns in full.As we understand, you are unhappy about the fact that by the time of your complaint you were unable to withdraw your funds to your bank account, and that Merchant Service fees have been deducted from your Skrill account after you have informed us that you do not wish to continue using the business accountFurther to your case we want to remind you that by registering your business-type Skrill account, you therefore agreed to our Merchant Terms and Conditions and the applicable feesIn this regard we want to confirm that the mentioned fees have been collected correctly and in accordance with our published policies.Nevertheless, as goodwill gesture we decided to waive the applied fees after your confirmation of account closure, and to return by exception the last two fees applied (i.eMerchant Service Fees for October and November in the total amount of EUR)That being said, your funds are now available for withdrawal to a bank account in the name of your companyBe kindly noted however that Skrill does not work with ICICI Bank, IndiaWe can already see that you have added a bank account with Axis Bank, India to your Skrill account, so if this is a Systron Micronix Corporation bank account, you are free to withdraw your funds there, after which your Skrill account will be automatically closedWe would like to take this opportunity to apologize for any delay and ensuing inconvenience causedShould you need further assistance, please get in touchKind regards, Skrill Complaints Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The banking details which I provided and that are listed in your email are correctI verified that I provided the correct account number and that the bank incoming routing number is also correct Your website is not allowing me to login to use the contact form so I responded to your email directlyTo date, I still have not received my money which I withdrew from my Skrill account I will also list this response in my Revdex.com complaint for tracking purposes In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] I ended up supplying Skrill with the personal documents they needed, even though I didn't like sharing them, and they did allow me to transfer my money to my accountAfter this experience though I have closed my account with them
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedThat is assuming the business continues to engage with me so I can receive my fundsI finally received something other than a template with no instructions thanks to your involvement I will make a good faith effort to resolve this with them one more timeThank you for your assistance Sincerely, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I will never be satisfied with their response until they issue a refund using some method other than giving them my banking information. I do not trust them as a company. They are surely betting on the fact that I will not give them my banking information as extra income (along with any other former customers). Their request is dishonest and unreasonable since there are any number of other similar companies that would be happy to issue the refund using some other method. Why would they be restricted from issuing a check or sending payment via [redacted] ? Makes no sense. We have gone back and forth on this ad nauseum. The BBB might as " [redacted] " because I won't be satisfied until a refund is issued using some method other my bank account. Do we really need to keep going back and forth on this? Y'all know my position and it is not going to change. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This is completely unacceptable as I have complied and provided your company all the information that was asked of me by your website, your app, and your emails to the best of my knowledgeOn December **, in your email you requested: "we kindly ask that you send us a copy of a recent bank statement for the bank account to which you instructed this transfer showing the following information:--account holder names;--relevant bank details such as account number, bank code, etc.;"I provided this information to you and sent you the correct ABA routing number for Bank of AmericaIf you look at the routing numbers FAQ on their website it clearly shows which ABA routing number to use designated by purpose:"Paper Transactions: order checksElectronic transactions: set up direct deposits (e.gto receive paychecks or IRS refunds); make outgoing payments to other financial institutions;Wire transfers: receive incoming domestic or international wire transfers"I was to receive an INCOMING bank wire transfer FROM you so I provided you with the routing number of [redacted] which is correct for my stateI find it hard to believe that you nor bank partner [redacted] Bank has ever had dealings with Bank of America before and cannot rectify this situationI have come to accept that you are not looking to help me any further with this problem and based on the number of Revdex.com complaints against your company and the numerous warnings posted on various forums that it is not wise for any customer to open an accountYou are slow to respond to issues (this has been going on months), your app is extremely hindered and limited in functionality, your customer service is completely unreachable by phone, and you seemingly place the blame on your customers for issues instead of performing due diligenceI take relief in knowing that your actions are publicly visible on the Revdex.com website (your D rating is warranted) and that this may deter future customers from dealing with your institution and avoiding losing their hard earned money In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by Skrill in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Dear [redacted] ***, Thank you for your recent complaint to the Revdex.com regarding services provided by Skrill USA, Incformerly known as Moneybookers We appreciate your concerns and would like to take this opportunity to address them accordingly Skrill is an online payment system that enables businesses & private consumers to securely and cost-effectively send and receive payments online simply by using an email addressWith more than million account holders we are one of the largest digital wallets worldwideGlobal e-commerce brands such as ***, ***, or [redacted] are just some of the merchants who use our platform to accept payments online Our record shows that on May **, you initiated a payment to an [redacted] seller with ID [redacted] for the purpose of purchasing goods/services from themAt the time, you have chosen to pay with VISA [redacted] issued by [redacted] and accepted Skrill’s (Moneybookers’) Terms of Use ( [redacted] ) as part of the payment processHaving submitted your card details including the card expiry date ( [redacted] ), Skrill (still Moneybookers at the time) attempted to debit the amount of $as per your instructions so as to transfer the money to the respective [redacted] sellerHowever, the payment attempt has not been successful and transaction eventually failedCommon reasons for transaction failure are: • Card limit has been reached • Insufficient balance • Certain restrictions set by the card issuer As a money transmitter, Skrill(Moneybookers) created a payment profile for you in accordance with its Terms of Use and collected a minimum amount of data in order to process or attempt to process your paymentDespite the fact that your payment attempted was unsuccessful, your profile at Skrill remained active and details on it have been retained in accordance with our Privacy Policy ( [redacted] ) which forms part of our Terms of Use The email message you received recently was an automatically generated notification from Skrill to let you know that your Visa card was removed as its expiry date ( [redacted] ) had passed Your Skrill profile with email address [redacted] is still active and you can add a new card to it so you can make payments online with SkrillHowever, if you are not interested in our services you can close your profile online here ( [redacted] ) or contact us so we can terminate it for you We hope that we have managed to clarify the situation and address your concerns in fullHowever, if you have any further questions please feel encouraged to get back to us and further assistance will be provided accordingly Best regards, [redacted] ***
Dear [redacted] As we understand, you complain that after you received a payment to your Skrill account by [redacted] , you were unable to make a money transfer even after providing verification documents which you consider acceptableHaving carefully investigated the issue, we can confirm that you are unable to process your funds at the moment due to prior verification requirements you had not fulfilledNamely, customers may be asked to confirm their identity and other personal details at account opening or during periodic reviews in accordance with Skrill’s standard “Know Your Customer” verification proceduresIn particular, your account was placed under temporary restriction pending such a review due to a failed verification attempt via our automated verification system no September As a result, additional documents were requested from you accordingly, so that the verification can be completedWe would like to note that verifying customers’ identity is common practice among financial businessesThis helps us protect customers’ funds and privacy as well as safeguard the integrity of our payment system.We acknowledge the fact that you provided a set of documents confirming your personal and address detailsStill, we have to inform you that due to regulatory and other requirements applied on Skrill, we can only accept certain types of identification documents for the purpose of verification, and the provided one did not meet these requirements.In regard to the funds available in your Skrill account balance, in case you have any concerns about completing your account’s verification we would advise you to contact the merchant directly and discuss alternative ways to receive your refund by themShould we receive an official request by [redacted] to return the funds back to them, we would assist in reversing the transaction We hope that in providing this response we have managed to address your concerns in fullWe would like to also take this opportunity to extend our sincere apologies for any inconvenience you may have experienced during this process, but we hope that you will understand our position as account verification is standard practice amongst financial businesses and helps them comply with certain regulatory requirementsRest assured that your feedback concerning the way this situation has been communicated with you has been duly noted and will be used as a valuable learning tool for future service improvement.Should you have additional questions or concerns, or in case you wish to complete your account’s verification by providing an acceptable identification document, please feel encouraged to contact us directly and further assistance will be accordingly providedYours sincerely, Skrill Complaints Department
Revdex.com: I have spoken to my credit card company, and they have refunded my money and gave me a new credit card with a new number Sincerely, [redacted] ***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved. Sincerely, [redacted] ***
Dear [redacted] Thank you for your recent complaint to the Revdex.com regarding services provided by Skrill USA, Incformerly known as MoneybookersWe appreciate your concerns and would like to take this opportunity to address them accordinglySkrill is an online payment system that enables businesses & private consumers to securely and cost-effectively send and receive payments online simply by using an email addressWith more than million account holders we are one of the largest digital wallets worldwideGlobal e-commerce brands such as [redacted] and [redacted] are just some of the merchants who use our platform to accept payments onlineOur records show that you have signed up with Moneybookers on June *, using the email address [redacted] Your digital wallet account was then funded with a [redacted] (already expired and deleted from our systems) and the amount of $ has been added to your balance accordinglyYou will have noticed by now that the respective amount has not been used since it was deposited and is still sitting in your Skrill accountHowever, in order for customers to be able to perform outgoing transactions such as withdrawals, regulation required that we first confirmed their identityThe identity verification our system has prompted you to complete recently is part of our standard “Know Your Customer” procedures triggered by the fact that the account is unverified and you have not logged in to it for a significant period of timeVerifying customers’ identity and ensuring that customers are who they say they are is common practice among financial businessesThis helps us protect clients’ fund and privacy as well as safeguard the integrity of our payment systemAdditional information explaining basic facts about our obligations as a payment processor is available in section Money Laundering ( [redacted] ) and Skrill’s Terms of Use ( [redacted] )We appreciate your concerns and respect your decision not to disclose your personal informationWhat you should be aware of, however, is that Skrill does not support check payments at present and in the case at hand, we can only transfer the funds via bank transfer to a bank account in your nameIn that sense, we will still need to collect a minimum amount of information from you in order to process the refundThat being said, please consider providing the following details: - Bank account number - Name of the account holder - Name of the bank and bank routing number (the routing number is the first digits of the number along the bottom left section of your checks) - Confirmation if the bank account is a saving or checking one Once we have the above information, we will go ahead and instruct a payment in the amount of $which should be completed within 2-business daysTo get back to us, please use our contact form [redacted] or reply to [redacted] In case you have any questions about our services, please let us know and further assistance will be provided accordinglyAlso, if you are not satisfied with our response for any reason, please feel encouraged to contact us directly, as we would welcome the opportunity to reinvestigate your concerns and help resolve the matter in fullWe are taking this opportunity to kindly thank you for your co-operation and understanding as well as apologize for any inconvenience our strict security checks might have causedYours sincerely, [redacted] Skrill Complaints Department Skrill USA, Inc[redacted] ***
Dear [redacted] , We are contacting you in response to your recent complaint against Skrill USA Increferred to the Revdex.com with case reference # [redacted] We are sorry to hear you felt distressed upon receiving a notification from us via emailAs you may already know, Skrill is an on-line payment services provider used by merchants and end customers alike as a more convenient and efficient way to make and receive money transfers on-lineAccording to our records, on [redacted] October you instructed a payment to [redacted] choosing Skrill (known as Moneybookers at the time) as your preferred payment optionIn order to be able to process your payment, Skrill requested certain information from you such as your names, email address, card details, and country, and a guest profile was accordingly registered in our systemPlease note that the type of information required to execute the payment depends on the recipient (i.ethe merchant)When your card was about to be deleted from our system, a notification email to this effect was automatically generated and sent to the email address you had registered when making your paymentWe hope you will accept our apologies for any distress or inconvenience you have experienced as a result of receiving this notification and kindly ask for your understanding as this is an automated process aimed at keeping our users informed and up-to-dateIt should be noted that your guest profile is not an active, fully-fledged Skrill accountWe can close it upon your request or you may choose to register a Skrill account on [redacted] Either way, we kindly recommend that should you wish to get in touch with us, you do so directly via our on-line contact form at [redacted] You can also use the details on that page to contact us by phoneAs for the issues you raised in your complaint regarding our phone service, we can confirm that they have been referred to the relevant department for further investigation and would like to thank you for your feedbackWe hope you will find this information useful, and that we have managed to address your concerns in a satisfactory mannerYours Sincerely, Skrill Complaints Department
Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:Firstly, looking at Skrill's so called terms and consitions, there was no provision of charging any customer a fee of USD (which is fraud)What if such as person does not have such amount of money in the accountThat been said, SKRILL has mistakenly levvelled allegations on me because I have not engaged my self in any fraudulent act and have explained all I can do them.Skrill should be specific, what is my real offense and stop quoting its braod laws, I provided my details and ID and sudenly I am fraudulent, all money paid to that account, I can provide contact details of the company who sent these money for verifications if Skrill needs them to clarify that I do not engage in any fraudulent acts.I am still seeking that Skrill pays me all money paid to my Skrill accout and after then, if they do not want to continue business with me, fineBut, I need my MONEYI am been chased up and down because of debts I owe which that money would be used to clear.Skrill in their Terms also states thus which is the basis of my argument:We may terminate your Skrill Account or any payment service associated with it by giving you two months’ prior notice (I was not given)You may terminate your Skrill Account with us at any timeDifferent termination provisions may apply if you use your Skrill Account for commercial purposes as set out in section aboveTogether with a termination notice or at any time thereafter we may give you reasonable instructions on how to withdraw remaining funds.(So, why have I not been given these instructions and my money provided to me?)Like I stated before, there was no area in these Terms that SKRILL stated that a fee of $would be deducted from a Custiomers' account!!!!!Hope this serves and I beg Revdex.com to please help me get my funds from SKRILL who want to dubiously STEAL themIn order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely, [redacted]
sans-serif;">Dear [redacted] , We are contacting you in response to your recent complaint against Skrill USA Increferred to the Revdex.com with case reference # [redacted] First off, please note that you are in a contractual relationship with Skrill Ltdrather than Skrill USA Incand that the Revdex.com is better- suited to facilitating complaints against entities which have been incorporated in the United States of AmericaYour case has been referred to the Complaints Department of Skrill Limited for further review and responseWe appreciate your feedback and are sorry to hear you about your experienceWe would like to hereby welcome this opportunity to investigate your concerns and to address them accordinglyAs we understand, your complaint is related to a couple of chargebacks which Skrill received in March for payments originally made to your Skrill account under transactions IDs [redacted] and [redacted] Our records show that you have been notified via email as soon as Skrill received the respective chargebacks on [redacted] and [redacted] March and we can also see that you have duly asked Skrill to dispute the chargebacks on your behalfFurther to your request, we filed a dispute for both chargebacks on [redacted] April At the time, we sent you an e-mail to confirm the actions taken on our part as well as to let you know that we would re-credit your Skrill account if the objections were to succeedWe understand you are unhappy about the fact that the objections were unsuccessful, that you were not notified of this in a timely manner, and that Skrill did not present you with the opportunity to appeal the bank’s decisionWe understand your frustration and realize the seriousness of your concernsLet us assure you that we appreciate your business and take similar issues very seriouslyWe always try to resolve problems so we have undertaken a thorough investigation into this matterOur findings are provided below for your reference• Although Skrill disputed the respective chargebacks as per your instructions and in accordance with applicable dispute procedures, Skrill has not been informed about the negative outcome of the objectionsIt should be noted that Skrill, in its capacity of a payment service provider, does not receive information about unsuccessful objections, hence its inability to follow up on the matter with the affected customer• The reason provided for both chargebacks was “Debit for Fraudulent Transaction” meaning that the original payments were in fact made by somebody else and not the card holderIn similar cases, Skrill does not have the right to appeal the decision once the initial objection is declined• The chargeback fee you complained of is imposed on Skrill by the bank and is passed to you in accordance with sections and of the Skrill Merchant Terms and ConditionsSkrill offers chargeback protection whereby such fees could be absorbed by Skrill under certain conditionsFor more information, please feel encouraged to contact our Merchant Services department directly at [redacted] We appreciate that this particular situation has been a discouraging experience on your part but hope you will understand that the respective losses have occurred through no fault of oursAll things considered, we are satisfied that the chargebacks and related fees have been handled correctly on Skrill’s partWe acknowledge the fact that you have raised several other issues related to your overall experience with Skrill including but not limited to the response time of our service teamWe normally aim to respond within hours, however, we are currently receiving a high amount of enquiries and though we will make every effort to reach our commitment to you, we may temporarily, be unable to do soWe are taking this opportunity to thank you for your feedback as well as assure you that we will do our best to improve our level of service going forwardFeedback is always welcome and is a valuable part of our business so if you have any further comments or suggestions, please don’t hesitate to get in touchWe hope you will continue to use our services despite this situation and will accept our apologies for any inconsistency of service you feel you have received from SkrillIf you have any further questions about our services and, more specifically, about the handling of chargebacks, please let us know using our contact form ( [redacted] ) and further assistance will be provided accordinglyYours Sincerely, Skrill Complaints Department
Dear [redacted] ,Thank you for your recent Revdex.com complaint and for bringing the matter to our attentionYour case has been referred to the Complaints Department of Skrill for further review and response.Having carefully investigated the circumstances surrounding your complaint, we would like to hereby confirm that Skrill has successfully processed your transaction to [redacted] on Oct **, for the amount of $ and money has been duly sent to the respective merchant so they could go ahead and deliver the goods/services they were paid for, namely - favor points for Castle AgeSince Skrill only acted as the processor of the payment, we recommend you contact the merchant directly to obtain more details about the status of your order and/or to request a refundThe merchant's contact details are shown on their websiteTo help them locate your payment more easily, please feel invited to quote the following Skrill transaction reference: [redacted] In the event that the merchant is unable to deliver the goods/service purchased or issue a refund within business days, please feel encouraged to get in touch with us again and we’ll do our best to help you.Best regards, [redacted] ***
Dear [redacted] , We are writing in response to your recent complaint against Skrill USA Increferred to the Revdex.com under case ID [redacted] Please note that your case has been referred to the Complaints Department of Skrill for further review and response and that you were in a contractual relationship with Skrill Ltdand not Skrill IncAs we understand, you complain about the fact that your Skrill account has been closed and several of your recent incoming payments reversedYou want to be accordingly reimbursed for those reversals in the amount of $Following a thorough investigation of the circumstances surrounding your case, we have come to the conclusion that your case has been handled correctly on our part and that Skrill has acted in accordance with its published policiesIn particular, please note that the reversals in question were performed as per section of Skrill’s General Terms of Use, and your account has been closed in accordance with section of those termsTherefore, while we realize the seriousness of your concerns, we would nonetheless like to inform you that Skrill will not be cancelling the reversals of your recent incoming payments and will not be reimbursing you for those reversals as you have requestedWe realize that this response is likely to come as a disappointment to you and would like to apologise for being unable to provide you with a more positive and elaborative oneWe hope, however, that you will understand our position and respect our decision to discontinue our business relationshipIf you are not satisfied with our response for any reason and believe we have violated our mutual contract in any way, please refer to section of Skrill’s General Terms of Use for more information on the escalation pathShould you wish to contact us directly, feel free to do so via our on-line contact form: [redacted] Yours Sincerely, Skrill Complaints Department
Dear [redacted] ***, We would like to kindly remind you that Skrill's position regarding the matter has been set out in full in our previous correspondence To date we have not received any document containing your bank account details, thus we are unable to process your balance further due to the limited information we have at hand, and the fact that we can only transfer your funds to a bank account in your name as per our General Terms of UseAs previously stated, withdrawals via check, [redacted] , [redacted] card, or other methods different than bank transfer are currently not supported for Skrill users in USAThat being said we can confirmed that Skrill acted in accordance with its published policiesIn case you are not satisfied with that response and think that we have violated our mutual contract in any way, feel free to escalate your complaint further to any competent authority you deem fit for this purposeBest regards,Skrill Complaints Department
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Dear [redacted] ,We are sending this email in response to your complaint about the situation with your Skrill accountWe respect your decision to contact the Revdex.com and we are sending you this email in the hope that it will clarify the situation and address your concerns in full.As we understand, you are unhappy about the fact that by the time of your complaint you were unable to withdraw your funds to your bank account, and that Merchant Service fees have been deducted from your Skrill account after you have informed us that you do not wish to continue using the business accountFurther to your case we want to remind you that by registering your business-type Skrill account, you therefore agreed to our Merchant Terms and Conditions and the applicable feesIn this regard we want to confirm that the mentioned fees have been collected correctly and in accordance with our published policies.Nevertheless, as goodwill gesture we decided to waive the applied fees after your confirmation of account closure, and to return by exception the last two fees applied (i.eMerchant Service Fees for October and November in the total amount of EUR)That being said, your funds are now available for withdrawal to a bank account in the name of your companyBe kindly noted however that Skrill does not work with ICICI Bank, IndiaWe can already see that you have added a bank account with Axis Bank, India to your Skrill account, so if this is a Systron Micronix Corporation bank account, you are free to withdraw your funds there, after which your Skrill account will be automatically closedWe would like to take this opportunity to apologize for any delay and ensuing inconvenience causedShould you need further assistance, please get in touchKind regards, Skrill Complaints Team
They closed my account without valid cause and falsely accused me of fraud/ illegal activity
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The banking details which I provided and that are listed in your email are correctI verified that I provided the correct account number and that the bank incoming routing number is also correct Your website is not allowing me to login to use the contact form so I responded to your email directlyTo date, I still have not received my money which I withdrew from my Skrill account I will also list this response in my Revdex.com complaint for tracking purposes In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] I ended up supplying Skrill with the personal documents they needed, even though I didn't like sharing them, and they did allow me to transfer my money to my accountAfter this experience though I have closed my account with them
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedThat is assuming the business continues to engage with me so I can receive my fundsI finally received something other than a template with no instructions thanks to your involvement I will make a good faith effort to resolve this with them one more timeThank you for your assistance Sincerely, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I will never be satisfied with their response until they issue a refund using some method other than giving them my banking information. I do not trust them as a company. They are surely betting on the fact that I will not give them my banking information as extra income (along with any other former customers). Their request is dishonest and unreasonable since there are any number of other similar companies that would be happy to issue the refund using some other method. Why would they be restricted from issuing a check or sending payment via [redacted] ? Makes no sense. We have gone back and forth on this ad nauseum. The BBB might as " [redacted] " because I won't be satisfied until a refund is issued using some method other my bank account. Do we really need to keep going back and forth on this? Y'all know my position and it is not going to change. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This is completely unacceptable as I have complied and provided your company all the information that was asked of me by your website, your app, and your emails to the best of my knowledgeOn December **, in your email you requested: "we kindly ask that you send us a copy of a recent bank statement for the bank account to which you instructed this transfer showing the following information:--account holder names;--relevant bank details such as account number, bank code, etc.;"I provided this information to you and sent you the correct ABA routing number for Bank of AmericaIf you look at the routing numbers FAQ on their website it clearly shows which ABA routing number to use designated by purpose:"Paper Transactions: order checksElectronic transactions: set up direct deposits (e.gto receive paychecks or IRS refunds); make outgoing payments to other financial institutions;Wire transfers: receive incoming domestic or international wire transfers"I was to receive an INCOMING bank wire transfer FROM you so I provided you with the routing number of [redacted] which is correct for my stateI find it hard to believe that you nor bank partner [redacted] Bank has ever had dealings with Bank of America before and cannot rectify this situationI have come to accept that you are not looking to help me any further with this problem and based on the number of Revdex.com complaints against your company and the numerous warnings posted on various forums that it is not wise for any customer to open an accountYou are slow to respond to issues (this has been going on months), your app is extremely hindered and limited in functionality, your customer service is completely unreachable by phone, and you seemingly place the blame on your customers for issues instead of performing due diligenceI take relief in knowing that your actions are publicly visible on the Revdex.com website (your D rating is warranted) and that this may deter future customers from dealing with your institution and avoiding losing their hard earned money In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by Skrill in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Dear [redacted] ***, Thank you for your recent complaint to the Revdex.com regarding services provided by Skrill USA, Incformerly known as Moneybookers We appreciate your concerns and would like to take this opportunity to address them accordingly Skrill is an online payment system that enables businesses & private consumers to securely and cost-effectively send and receive payments online simply by using an email addressWith more than million account holders we are one of the largest digital wallets worldwideGlobal e-commerce brands such as ***, ***, or [redacted] are just some of the merchants who use our platform to accept payments online Our record shows that on May **, you initiated a payment to an [redacted] seller with ID [redacted] for the purpose of purchasing goods/services from themAt the time, you have chosen to pay with VISA [redacted] issued by [redacted] and accepted Skrill’s (Moneybookers’) Terms of Use ( [redacted] ) as part of the payment processHaving submitted your card details including the card expiry date ( [redacted] ), Skrill (still Moneybookers at the time) attempted to debit the amount of $as per your instructions so as to transfer the money to the respective [redacted] sellerHowever, the payment attempt has not been successful and transaction eventually failedCommon reasons for transaction failure are: • Card limit has been reached • Insufficient balance • Certain restrictions set by the card issuer As a money transmitter, Skrill(Moneybookers) created a payment profile for you in accordance with its Terms of Use and collected a minimum amount of data in order to process or attempt to process your paymentDespite the fact that your payment attempted was unsuccessful, your profile at Skrill remained active and details on it have been retained in accordance with our Privacy Policy ( [redacted] ) which forms part of our Terms of Use The email message you received recently was an automatically generated notification from Skrill to let you know that your Visa card was removed as its expiry date ( [redacted] ) had passed Your Skrill profile with email address [redacted] is still active and you can add a new card to it so you can make payments online with SkrillHowever, if you are not interested in our services you can close your profile online here ( [redacted] ) or contact us so we can terminate it for you We hope that we have managed to clarify the situation and address your concerns in fullHowever, if you have any further questions please feel encouraged to get back to us and further assistance will be provided accordingly Best regards, [redacted] ***
Dear [redacted] As we understand, you complain that after you received a payment to your Skrill account by [redacted] , you were unable to make a money transfer even after providing verification documents which you consider acceptableHaving carefully investigated the issue, we can confirm that you are unable to process your funds at the moment due to prior verification requirements you had not fulfilledNamely, customers may be asked to confirm their identity and other personal details at account opening or during periodic reviews in accordance with Skrill’s standard “Know Your Customer” verification proceduresIn particular, your account was placed under temporary restriction pending such a review due to a failed verification attempt via our automated verification system no September As a result, additional documents were requested from you accordingly, so that the verification can be completedWe would like to note that verifying customers’ identity is common practice among financial businessesThis helps us protect customers’ funds and privacy as well as safeguard the integrity of our payment system.We acknowledge the fact that you provided a set of documents confirming your personal and address detailsStill, we have to inform you that due to regulatory and other requirements applied on Skrill, we can only accept certain types of identification documents for the purpose of verification, and the provided one did not meet these requirements.In regard to the funds available in your Skrill account balance, in case you have any concerns about completing your account’s verification we would advise you to contact the merchant directly and discuss alternative ways to receive your refund by themShould we receive an official request by [redacted] to return the funds back to them, we would assist in reversing the transaction We hope that in providing this response we have managed to address your concerns in fullWe would like to also take this opportunity to extend our sincere apologies for any inconvenience you may have experienced during this process, but we hope that you will understand our position as account verification is standard practice amongst financial businesses and helps them comply with certain regulatory requirementsRest assured that your feedback concerning the way this situation has been communicated with you has been duly noted and will be used as a valuable learning tool for future service improvement.Should you have additional questions or concerns, or in case you wish to complete your account’s verification by providing an acceptable identification document, please feel encouraged to contact us directly and further assistance will be accordingly providedYours sincerely, Skrill Complaints Department
Revdex.com: I have spoken to my credit card company, and they have refunded my money and gave me a new credit card with a new number Sincerely, [redacted] ***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved. Sincerely, [redacted] ***
Dear [redacted] Thank you for your recent complaint to the Revdex.com regarding services provided by Skrill USA, Incformerly known as MoneybookersWe appreciate your concerns and would like to take this opportunity to address them accordinglySkrill is an online payment system that enables businesses & private consumers to securely and cost-effectively send and receive payments online simply by using an email addressWith more than million account holders we are one of the largest digital wallets worldwideGlobal e-commerce brands such as [redacted] and [redacted] are just some of the merchants who use our platform to accept payments onlineOur records show that you have signed up with Moneybookers on June *, using the email address [redacted] Your digital wallet account was then funded with a [redacted] (already expired and deleted from our systems) and the amount of $ has been added to your balance accordinglyYou will have noticed by now that the respective amount has not been used since it was deposited and is still sitting in your Skrill accountHowever, in order for customers to be able to perform outgoing transactions such as withdrawals, regulation required that we first confirmed their identityThe identity verification our system has prompted you to complete recently is part of our standard “Know Your Customer” procedures triggered by the fact that the account is unverified and you have not logged in to it for a significant period of timeVerifying customers’ identity and ensuring that customers are who they say they are is common practice among financial businessesThis helps us protect clients’ fund and privacy as well as safeguard the integrity of our payment systemAdditional information explaining basic facts about our obligations as a payment processor is available in section Money Laundering ( [redacted] ) and Skrill’s Terms of Use ( [redacted] )We appreciate your concerns and respect your decision not to disclose your personal informationWhat you should be aware of, however, is that Skrill does not support check payments at present and in the case at hand, we can only transfer the funds via bank transfer to a bank account in your nameIn that sense, we will still need to collect a minimum amount of information from you in order to process the refundThat being said, please consider providing the following details: - Bank account number - Name of the account holder - Name of the bank and bank routing number (the routing number is the first digits of the number along the bottom left section of your checks) - Confirmation if the bank account is a saving or checking one Once we have the above information, we will go ahead and instruct a payment in the amount of $which should be completed within 2-business daysTo get back to us, please use our contact form [redacted] or reply to [redacted] In case you have any questions about our services, please let us know and further assistance will be provided accordinglyAlso, if you are not satisfied with our response for any reason, please feel encouraged to contact us directly, as we would welcome the opportunity to reinvestigate your concerns and help resolve the matter in fullWe are taking this opportunity to kindly thank you for your co-operation and understanding as well as apologize for any inconvenience our strict security checks might have causedYours sincerely, [redacted] Skrill Complaints Department Skrill USA, Inc[redacted] ***
Dear [redacted] , We are contacting you in response to your recent complaint against Skrill USA Increferred to the Revdex.com with case reference # [redacted] We are sorry to hear you felt distressed upon receiving a notification from us via emailAs you may already know, Skrill is an on-line payment services provider used by merchants and end customers alike as a more convenient and efficient way to make and receive money transfers on-lineAccording to our records, on [redacted] October you instructed a payment to [redacted] choosing Skrill (known as Moneybookers at the time) as your preferred payment optionIn order to be able to process your payment, Skrill requested certain information from you such as your names, email address, card details, and country, and a guest profile was accordingly registered in our systemPlease note that the type of information required to execute the payment depends on the recipient (i.ethe merchant)When your card was about to be deleted from our system, a notification email to this effect was automatically generated and sent to the email address you had registered when making your paymentWe hope you will accept our apologies for any distress or inconvenience you have experienced as a result of receiving this notification and kindly ask for your understanding as this is an automated process aimed at keeping our users informed and up-to-dateIt should be noted that your guest profile is not an active, fully-fledged Skrill accountWe can close it upon your request or you may choose to register a Skrill account on [redacted] Either way, we kindly recommend that should you wish to get in touch with us, you do so directly via our on-line contact form at [redacted] You can also use the details on that page to contact us by phoneAs for the issues you raised in your complaint regarding our phone service, we can confirm that they have been referred to the relevant department for further investigation and would like to thank you for your feedbackWe hope you will find this information useful, and that we have managed to address your concerns in a satisfactory mannerYours Sincerely, Skrill Complaints Department
Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:Firstly, looking at Skrill's so called terms and consitions, there was no provision of charging any customer a fee of USD (which is fraud)What if such as person does not have such amount of money in the accountThat been said, SKRILL has mistakenly levvelled allegations on me because I have not engaged my self in any fraudulent act and have explained all I can do them.Skrill should be specific, what is my real offense and stop quoting its braod laws, I provided my details and ID and sudenly I am fraudulent, all money paid to that account, I can provide contact details of the company who sent these money for verifications if Skrill needs them to clarify that I do not engage in any fraudulent acts.I am still seeking that Skrill pays me all money paid to my Skrill accout and after then, if they do not want to continue business with me, fineBut, I need my MONEYI am been chased up and down because of debts I owe which that money would be used to clear.Skrill in their Terms also states thus which is the basis of my argument:We may terminate your Skrill Account or any payment service associated with it by giving you two months’ prior notice (I was not given)You may terminate your Skrill Account with us at any timeDifferent termination provisions may apply if you use your Skrill Account for commercial purposes as set out in section aboveTogether with a termination notice or at any time thereafter we may give you reasonable instructions on how to withdraw remaining funds.(So, why have I not been given these instructions and my money provided to me?)Like I stated before, there was no area in these Terms that SKRILL stated that a fee of $would be deducted from a Custiomers' account!!!!!Hope this serves and I beg Revdex.com to please help me get my funds from SKRILL who want to dubiously STEAL themIn order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely, [redacted]