Dear Barry Smith,We are writing in response to your complaint against Skrill USA, Increferred to the Revdex.com with case reference [redacted] .Please be informed that your case has been referred to the Complaints Department of Skrill for further review and response.As we understand your complaint, you are unhappy about the fact that after you made two successful card deposits to your Skrill account, you were unable to make a money transfer and you claim Skrill did not follow up with their communication with you about the matterYou want your funds, including any fees charged, accordingly returned to you in full.On July [redacted] you opened a Skrill account, thereby agreeing to Skrill’s General Terms of Use ( [redacted] )The next day you made two successful [redacted] deposits to your account in the total amount of $(including the applicable deposit fees)Then you made several unsuccessful attempts to transfer these funds to another Skrill userAs a result you have contacted Skrill and you have been informed that confirmation of your personal details has to be performed in accordance with our published policiesFurther to this, it should be noted that Skrill has standard `Know Your Customer` verification procedures in place to ensure compliance with applicable anti-money laundering and other regulationsWhat this means is that customers may be asked to confirm their identity and other personal details at account opening or during periodic reviewsVerifying customers’ identity and ensuring that customers are who they say they are is common practice among financial businessesThis helps us protect customers’ funds and privacy as well as safeguard the integrity of our payment system.We acknowledge the fact that you submitted a copy of your passport on July **, However, as you have been informed in multiple emails, in order for us to complete the verification procedure and assist you with your failing payments, we are required to perform an address verification as well based on a recent utility bill or other address proof documentAs of today, no such document has been provided to us nor have we received a direct request from you to refund your depositsOn the contrary, on July **, we received a reversal request (chargeback) directly from your card issuer and the two deposits have been successfully reversed and the funds ($104.96) sent back to your [redacted] card by SkrillHaving carefully considered the circumstances surrounding your complaint, we are satisfied that the matter has been handled correctly on our part and in accordance with our published policiesTo help bring this case to a close, Skrill also refunded the verification amount of $2.42, debited from your card on July **, 2016, and you should receive it within business days.Lastly, it should be noted that as a result of the dispute you apparently filed with your card issuer, your Skrill account is currently restricted for paymentsIf you wish to take advantage of our services in the future, please contact us directly and further advice will be providedIn the event you wish to close your account, please let us know using our contact form ( [redacted] ) and further assistance will be provided accordingly We hope you will find this response satisfactory and accept our apologies for any inconvenience you may have experiencedIn case you have any additional questions or concerns, we remain at your disposal and encourage you to contact us ( [redacted] ) directly for further assistance.Yours Sincerely,Skrill Complaints Department
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Excuse me but this is a year old hosting company with no history of fraud or abuse, etc A review of your merchants easily shows many that are actually signifigant risk I think you owe use a better explanation than that In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved I did not register with Skrill. This business has changed hands and I don't believe I ever registered with Skrill. They can just keep my money as that seems to be wiser than giving an unknown business my SSN or Bank Account number. I would have been happy to give them my original credit card information so they could have put that money back on that card but they refused to do that. This all seems pretty shady to me and when I said close out my account they refused because there is money in the account. Does this seem like smart business practices? In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] I am pleased with the refund of my moneyI did not ask for this to be installed on my computerI only ask for help with [redacted] as it said my vault password was wrongHowever I did get it fixed throught ATTThankfull that they refunded my money
Dear [redacted] , We are writing in response to your complaint against Skrill USA Increferred to the Revdex.com on or around December **, Please note that your case has been passed to the Complaints Department of Skrill for further review and responseAs we understand, your complaint relates to a bank wire transfer in the amount of $that you instructed from your Skrill account to your bank account on December *, You claim that although the payment has been requested over weeks ago, it has not been credited to your bank account yetWe are sorry to hear about your experienceWe value all our customers and always try to resolve problems so have undertaken a thorough investigation into this matterAccording to our preliminary findings, the payment has been successfully executed our part and funds left our bank account on December **, We have contacted the processing bank, i.e [redacted] Bank to confirm the status of the payment as soon as we receive more informationWith the holidays season upon us, the information we expect to receive from the processing bank may take longer than usualWe kindly ask for your patience and understandingRest assured, if the financial details you registered with Skrill are correct and complete, the funds are either on its way or have already been received at your bank and are awaiting clearanceWhile waiting for the response of [redacted] Bank, we would like to take the opportunity to confirm the bank details you have registered with us A separate email will be sent to you so as to ensure that you have instructed a transfer to the correct bank accountAssuming you registered your bank details correctly but the transfer did not reach your bank account within the standard 2-business day timeframe and this was due to an error on our or our bank’s side, we will make sure to compensate you accordinglyWe look forward to receiving your response to our separate emailWe will endeavor to keep you posted on the progress of our investigation and get back to you with additional information as soon as we hear back from [redacted] BankBest regards, Skrill Complaints Department
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I am not happy at allSkrill would have contacted me and told me my faultI would have corrected itI sent an ID card, if it does not meet specifications, then do not allow me withdraw my money until I get the one that meets instead of collecting my moneyIts not fair at allI feel I was robbed off my money despite my pleas that my debtors are after my lifeI am still begging so that I can pay up my debts In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear [redacted] ***, We are writing in response to your complaint against Skrill USA Increferred to the Revdex.com with case reference [redacted] Please note that your case has been referred to the Complaints Department of Skrill for further review and responseWe respect your decision to escalate your complaint to the Revdex.com and would like to take the opportunity to address your concerns accordinglySkrill is an online payment system that enables businesses and private consumers to cost-effectively send and receive payments online simply by using an email addressWe require email verification as a pre-condition for access to any funds received on a given email addressThis verification can be completed only if the customer has access to the email in question and uses (clicks on) the verification link sent to that email address by SkrillIn the case at hand and assuming that the flow of events is as described, the third party added your email address and successfully verified it so as to have access to the funds received on it, which means that he must have had access to your email in the first placePlease note that the fact that your email was apparently compromised is something beyond Skrill’s responsibility or control and not a breach of Skrill’s security standardsWe recommend you revisit your email security or switch to using a different email addre ss altogetherMoreover, given the fact that the transfer in question was instructed from your freelancer’s account to Skrill by the third party, it seems to be the case that this person had compromised your freelancer’s account on that freelancing website beforehand in order to be in the position to execute the transferAgain, this is not a question of a breach in Skrill’s security standards and is something beyond our influence or controlWe recommend that you contact the said freelancing website to find out more about how you can restore and improve the security of your account with themSince the funds have been withdrawn, spent or otherwise used before you first contacted us on [redacted] July 2015, we are unable to reverse the payment nor are we in the position to offer reimbursement at our own expense given the circumstances surrounding the incident and the fact that you are not a customer of SkrillPlease note that as a customer of the respective freelancing website, you should have liability coverage on their behalf and the website could and should be able to provide a certain level of protection for your transactionsIn spite all of the above, we are perfectly willing to assist and co-operate to the best of our abilities in such casesWe can confirm that we have already removed your email address from the third party’s account, have opened our own investigation on the matter, and have taken appropriate actions against this personAdditional information can and will be provided to the competent authorities upon official requestThat being said, you should feel encouraged to request a separate investigation with your local police or the Internet Crime Complaint Center ( [redacted] ), a partnership between the FBI and the National White Collar Crime CenterTo support their investigation, Skrill will be able to provide payment details, IP and other information which would hopefully allow the respective authorities to identify the person who abused your details and take furt her actionsWhilst we sympathize with the position you find yourself in and realize that our response is likely to come as a disappointment to you, we hope you will understand our position and accept our sincere apologies for being unable to give you a more positive answer at this pointKind Regards, Skrill Complaints Department
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]As a result of all this problem I had to pay several unwarranted fees to the tune of about $25.00. I believe that this money should be returned to me so that I am not at a loss for the funds. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: You obviously have not verified that the business you are dealing with actually existsI am out $because these jerks advertised as a legitimate business, but they actually did not exist In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Dear [redacted] , This email comes in response to your complaint against Skrill USA, Incabout an unauthorized card charge of $that you claim to have occurred on or around July **, Skrill USA, Inc., a Delaware corporation with its office at [redacted] ** ***, is an online payment system that enables businesses & private consumers to securely and cost-effectively send and receive payments online simply by using an email address [redacted] brands such as ***, [redacted] and [redacted] are just some of the merchants who use our platform to accept payments onlineWhile we do not have an account in our system registered in your name, judging by the information provided by you it appears that someone who had access to your card details has made a payment via Skrill using your card detailsNote that a card transaction cannot be processed by Skrill unless the consumer provides the full card number, expiry date and cvv number, i.edetails that only the card holder and the card issuer would normally be aware ofIn that sense, you should be informed that if your financial details have been compromised, this has been done outside our system and we are not in the position to investigate how and when did that happenHowever, we can provide details about the payment including but not limited to who was the intended recipient and what was the IP address the transaction was initiated fromSimilar information, collected by Skrill in its capacity of payment processor, can help the competent authorities investigate the matter and potentially identify the person who abused your detailsIn case you decide to further escalate the issue, you may contact your local police or the Internet Crime Complaint Center ( [redacted] ) a partnership between the FBI and the National White Collar Crime CenterIn order for us to identify the disputed transaction and provide additional information about it as well as attempt to reverse it, we will need the following information from you: - full name of the card holder - card type - the first four and last six digits of the card As an alternative, you may consider requesting further assistance from your bank directlyPlease note that card holders have liability coverage on behalf of their card issuing bank so your bank could and should be able to provide a certain level of protection for your transactionsNote that where a credit/debit card is compromised and funds have been debited without the card holder’s authorization, it is prudent to cancel the card or at least have it temporary blocked until the issue is fully investigatedShould you wish to contact us directly, please use our contact form [redacted] quoting the reference number issued by the Revdex.com – Revdex.com Ref [redacted] You may also contact us at [redacted] or write to: [redacted] We hope you will find this information useful and look forward to hearing from you soonBest regards, Yavor I [redacted] Skrill Complaints Department
I have used Skrill.com very first time for payment transfer and I am very much disappointed with itRight now it's more than month and I haven't received funds yetThey are not providing me receipt of transfer at all even after making so many calls and emailsThey said you will get funds back in your bank will refund it because your bank account details are wrongActually my bank account details was right and I have asked in my bank tooMy bank said that no transaction is came VIA WIRE TransferIf they are right than why not providing transfer receiptThey just give me a reference number which are their own generatedIn short everything is FraudI loose my money and not looking for any hope to come back
Dear [redacted] ,This email comes in response to your complaint against Skrill USA, Inc. about an unauthorised charge of $75.00 that you claim to have occurred on or around July **, 2016.Skrill USA, Inc., a Delaware corporation with its office at [redacted] ***, is... an online payment system that enables businesses & private consumers to securely and cost-effectively send and receive payments online simply by using an email address. With more than 35 million account holders we are one of the largest digital wallets worldwide. Global e-commerce brands such as ***, [redacted] and [redacted] are just some of the merchants who use our platform to accept payments online. We have carefully considered the information received from you but have not been able to identify the transaction you are referring to. In order to initiate a formal investigation into this matter, we need you to confirm the following information: - original transaction date - original transaction amount - card type - first six and last four digits of your card - transaction reference, if available As an alternative, you may consider requesting further assistance from your bank directly. Please note that card holders have liability coverage on behalf of their card issuing bank so your bank could and should be able to provide a certain level of protection for your transactions. Where a credit/debit card is compromised and funds have been debited without the card holder’s authorization, standard chargeback procedures apply. To get back to us, please feel invited to use our contact form [redacted] and make sure to provide the BBB case reference ( [redacted] ) in your email to us. You may also call us on our toll free number [redacted] or mailing address: Skrill USA, Inc. [redacted] USA We look forward to hearing from you soon and kindly thank you for your co-operation. Best regards, Skrill Complaints Department
Dear [redacted] Thank you for your recent complaint against Skrill USA, IncWe respect your decision to escalate your complaint to the Revdex.com and apologize for being unable to resolve the matter at an earlier stageAs we understand, you are upset with the fact that Skrill is unable to send you a check or money order in the amount of $after it closed your Skrill account in accordance with your recent instructionsWe acknowledge the fact that the balance of your Skrill account at the time you requested closure was $We also acknowledge that it is your right to be able to access your Skrill balance at any timeNotwithstanding, as stated in our Terms of Use, section a customer’s withdrawal of funds in connection with the closure of a Skrill account is subject to the limitations on withdrawal set forth in our Terms of UseAs further clarified in section of our Terms of Use which stipulates the withdrawal of funds from Skrill accounts, customers can withdraw their balance via the options given in their account upon loginYou will have noticed by now that Skrill does not support check payments and money ordersFunds can be withdrawn via bank transfer onlyAdditionally, we have a $withdrawal fee which is covered in 'Fees' section ( [redacted] ) which forms part of the Terms of Use you acceptedThe withdrawal fee is higher than t he balance of your Skrill account and in that sense, the amount cannot be withdrawn at presentWhat you can do however is request account reactivation and spend the funds online or send it to someone you knowWe understand that this is not the answer you were hoping to receive and we apologize once again for any inconvenience causedHowever, we hope you will understand our position as, for all intents and purposes, it consistent with Skrill's published policies that you have agreed toIn the event you decide to reactivate your Skrill account, please feel encouraged to contact our customer support team at [redacted] or + [redacted] ***For additional contact options, please visit our contact page at [redacted] Yours sincerely, Yavor I [redacted] Skrill Complaints Team
Hello,Thank you for working hard for me thus farI'd like to apologize for any confusion I may have caused not clearly defining what email is associated with my skrill accountThe email is [email protected] cannot further explain my gratitude for this as this situation has left me distraught
Dear [redacted] , We appreciate the additional information provided by youYour concerns have been reinvestigated accordinglyWe have identified another account in your name registered in October with the following email address [redacted] The respective account has been and still is linked to your [redacted] profile cooperstown_collectiblesAs mentioned in our previous correspondence, linking an [redacted] account to a Skrill account is final and irreversible on our side so if you wish to use our services as a means to receive payments from cooperstown_collectibles, you will need to use your old account at Skrill (“Skrill” formerly known as Moneybookers)Please note that your Skrill account [redacted] is still active and can be accessed using the password you have selected for it previouslyIf you experience any difficulties and cannot login, please consider completing our password retrieval procedure on our login pageNote that once you login to your old account, you can add additional email addresses to itIn the event you do not have access to the email address [redacted] , please let us know by contacting [redacted] and further assistance will be provided accordinglyIn any case, we will appreciate if you contact us at your convenience and confirm which Skrill account you will use in the futureIn case you decide to use Skrill account [redacted] you will need to link a different [redacted] account to itOn a separate note, we can confirm that your Skrill account [redacted] which is linked to [redacted] account ` [redacted] ` has been closed in January and will remain so unless you request reactivationWe hope that we have been of assistance and look forward to hearing from you soonBest regards, Skrill Complaints Department
Dear [redacted] , We are writing in response to your complaint against Skrill USA, Increferred to the Revdex.com on or around October *, Please note that your case has been passed to the Complaints Department of Skrill for further review and responseWe respect your decision to refer your complaint to the Revdex.com and would like to hereby take the opportunity to address your concerns accordinglyWhile reviewing your complaint, we noticed that your Skrill account has been temporarily suspended on October *, due to multiple unsuccessful attempts to confirm your registered date of birthThe account has been automatically blocked as a precaution and to protect the funds on it in case of potential security breachPlease note that according to our Terms of Use, customers must provide accurate information upon registration and any time thereafter to ensure proper service deliverySkrill may ask you at any time to confirm the accuracy of your information or to provide documents or other evidenceOur record shows that on [redacted] October you submitted to Skrill a copy of your identification document to confirm your identity and have your wrongly registered date of birth updatedThe Skrill team needed technical time to review your request and perform the required changes so on October *, we updated your details and reactivated your Skrill account accordinglySince then, your account balance has been at your disposal and you have been notified accordinglyStill, we acknowledge the fact that your initial request could have been handled in a more timely mannerWe kindly apologize for any inconvenience caused on our partAs a compensation, we will process a courtesy credit to your Skrill account in the amount of $within the next hoursThe amount can be spent online or sent to a friend in case you decide to continue using our servicesAs requested, we have now refunded the card deposit you made on October *, and transferred the amount of $ back to your Visa [redacted] Depending on how quickly your bank or card issuer displays transactions on your account and how you access your statements, this refund can take anything from a few hours to a few daysWe hope that we have managed to address your concerns in a satisfactory manner and that you will consider using our services in the future despite your recent experienceIf you are not satisfied with our response for any reason, please do not hesitate to get back to us using our contact page ( [redacted] ) as we would welcome the opportunity to reinvestigate your concerns and help resolve the matter in fullYours sincerely, Skrill Complaints Department
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I do not trust the company and I am unwilling to give them my personal (sensitive) information by email or over the phone We're talking about less than USD here and for them to refuse to send me a check or refund my credit card (even better) is unacceptable In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Dear [redacted] , Thank you for your recent Revdex.com complaint and for bringing the matter to our attention Your case has been referred to the Complaints Department of Skrill for further review and response Having carefully investigated the circumstances surrounding your complaint, we would like to hereby confirm that Skrill has successfully processed your transaction to [redacted] on Oct **, for the amount of $ and money has been duly sent to the respective merchant so they could go ahead and deliver the goods/services they were paid forSince Skrill only acted as the processor of the payment, we recommend you contact the merchant directly to obtain more details about the status of your order and/or to request a refund The merchant's contact details are shown on their website [redacted] To help the merchant locate the received payment more easily, please feel invited to quote the following Skrill transaction reference: [redacted] In the event that the merchant is unable to deliver the goods/service purchased or issue a refund within business days, please feel encouraged to get in touch with us again and we’ll do our best to help you Best regards, [redacted] ***
Dear [redacted] , We are writing in response to your recent complaint against Skrill USA Increferred to the Revdex.com with case reference [redacted] Please note that your case has been referred to the Complaints Department of Skrill for further review and responseWe respect your decision to escalate your complaint to the Revdex.com and would like to hereby take the opportunity to address your concerns accordinglyWe are really sorry to learn about the difficulties you have encountered while using our services and wish to hereby apologize for any inconvenience causedWe noticed that your Skrill account has been temporary suspended on February **, as part of our standard security checks ( [redacted] )Unfortunately, our team needed over a week to complete its review and you have not been able to access your account balance until nowNeedless to say, such experience is unacceptable and we will make sure to follow up with the departments involved in order to fully investigate the issue and avoid future situations like thisFor your inconvenience and composure during your contacts to Skrill, we have decided to refund any and all fees applied by Skrill to date and have added the amount of $ which you can now go ahead and spend along with the rest of your balance Your Skrill account is verified now and fully operational at present so we very much hope that you will consider using our services in the future despite your recent experienceIf you are not satisfied with our response for any reason, please do not hesitate to get back to us directly as we would welcome the opportunity to reinvestigate your concerns and help resolve the matter in fullYours sincerely, [redacted] ***
Dear [redacted] ***,We are writing in response to your complaint against Skrill USA Increferred to the Revdex.com with case reference [redacted] .We appreciate your feedback and would like to inform you that it has been duly noted to your file.We would also like to confirm that Skrill's position regarding the matter has already been set out in full in our response sent to you via email on ** December 2016.Once again, we would like to confirm that our actions in your case are consistent with our General Terms of Use ( [redacted] ) which you have accepted upon creating your Skrill accountSection clearly states that we reserve the right to reverse a payment in case the payer or the payer’s bank or payment service provider has charged back or otherwise reversed (or is reasonably likely to charge back or otherwise reverse) an upload or other payment which was used to fund the payment to you.Also, Skrill’s decision to end its business relationship with you is taken in accordance with section of its General Terms of Use ( [redacted] ).Having carefully reconsidered the circumstances of your complaint, we can confirm that the aforementioned actions are in line with Skrill's published policiesWe hope that you will understand our position as a payments processing business and accept our apologies for not being able to provide you with a more positive response
Dear Barry Smith,We are writing in response to your complaint against Skrill USA, Increferred to the Revdex.com with case reference [redacted] .Please be informed that your case has been referred to the Complaints Department of Skrill for further review and response.As we understand your complaint, you are unhappy about the fact that after you made two successful card deposits to your Skrill account, you were unable to make a money transfer and you claim Skrill did not follow up with their communication with you about the matterYou want your funds, including any fees charged, accordingly returned to you in full.On July [redacted] you opened a Skrill account, thereby agreeing to Skrill’s General Terms of Use ( [redacted] )The next day you made two successful [redacted] deposits to your account in the total amount of $(including the applicable deposit fees)Then you made several unsuccessful attempts to transfer these funds to another Skrill userAs a result you have contacted Skrill and you have been informed that confirmation of your personal details has to be performed in accordance with our published policiesFurther to this, it should be noted that Skrill has standard `Know Your Customer` verification procedures in place to ensure compliance with applicable anti-money laundering and other regulationsWhat this means is that customers may be asked to confirm their identity and other personal details at account opening or during periodic reviewsVerifying customers’ identity and ensuring that customers are who they say they are is common practice among financial businessesThis helps us protect customers’ funds and privacy as well as safeguard the integrity of our payment system.We acknowledge the fact that you submitted a copy of your passport on July **, However, as you have been informed in multiple emails, in order for us to complete the verification procedure and assist you with your failing payments, we are required to perform an address verification as well based on a recent utility bill or other address proof documentAs of today, no such document has been provided to us nor have we received a direct request from you to refund your depositsOn the contrary, on July **, we received a reversal request (chargeback) directly from your card issuer and the two deposits have been successfully reversed and the funds ($104.96) sent back to your [redacted] card by SkrillHaving carefully considered the circumstances surrounding your complaint, we are satisfied that the matter has been handled correctly on our part and in accordance with our published policiesTo help bring this case to a close, Skrill also refunded the verification amount of $2.42, debited from your card on July **, 2016, and you should receive it within business days.Lastly, it should be noted that as a result of the dispute you apparently filed with your card issuer, your Skrill account is currently restricted for paymentsIf you wish to take advantage of our services in the future, please contact us directly and further advice will be providedIn the event you wish to close your account, please let us know using our contact form ( [redacted] ) and further assistance will be provided accordingly We hope you will find this response satisfactory and accept our apologies for any inconvenience you may have experiencedIn case you have any additional questions or concerns, we remain at your disposal and encourage you to contact us ( [redacted] ) directly for further assistance.Yours Sincerely,Skrill Complaints Department
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Excuse me but this is a year old hosting company with no history of fraud or abuse, etc A review of your merchants easily shows many that are actually signifigant risk I think you owe use a better explanation than that In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved I did not register with Skrill. This business has changed hands and I don't believe I ever registered with Skrill. They can just keep my money as that seems to be wiser than giving an unknown business my SSN or Bank Account number. I would have been happy to give them my original credit card information so they could have put that money back on that card but they refused to do that. This all seems pretty shady to me and when I said close out my account they refused because there is money in the account. Does this seem like smart business practices? In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] I am pleased with the refund of my moneyI did not ask for this to be installed on my computerI only ask for help with [redacted] as it said my vault password was wrongHowever I did get it fixed throught ATTThankfull that they refunded my money
Dear [redacted] , We are writing in response to your complaint against Skrill USA Increferred to the Revdex.com on or around December **, Please note that your case has been passed to the Complaints Department of Skrill for further review and responseAs we understand, your complaint relates to a bank wire transfer in the amount of $that you instructed from your Skrill account to your bank account on December *, You claim that although the payment has been requested over weeks ago, it has not been credited to your bank account yetWe are sorry to hear about your experienceWe value all our customers and always try to resolve problems so have undertaken a thorough investigation into this matterAccording to our preliminary findings, the payment has been successfully executed our part and funds left our bank account on December **, We have contacted the processing bank, i.e [redacted] Bank to confirm the status of the payment as soon as we receive more informationWith the holidays season upon us, the information we expect to receive from the processing bank may take longer than usualWe kindly ask for your patience and understandingRest assured, if the financial details you registered with Skrill are correct and complete, the funds are either on its way or have already been received at your bank and are awaiting clearanceWhile waiting for the response of [redacted] Bank, we would like to take the opportunity to confirm the bank details you have registered with us A separate email will be sent to you so as to ensure that you have instructed a transfer to the correct bank accountAssuming you registered your bank details correctly but the transfer did not reach your bank account within the standard 2-business day timeframe and this was due to an error on our or our bank’s side, we will make sure to compensate you accordinglyWe look forward to receiving your response to our separate emailWe will endeavor to keep you posted on the progress of our investigation and get back to you with additional information as soon as we hear back from [redacted] BankBest regards, Skrill Complaints Department
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I am not happy at allSkrill would have contacted me and told me my faultI would have corrected itI sent an ID card, if it does not meet specifications, then do not allow me withdraw my money until I get the one that meets instead of collecting my moneyIts not fair at allI feel I was robbed off my money despite my pleas that my debtors are after my lifeI am still begging so that I can pay up my debts In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear [redacted] ***, We are writing in response to your complaint against Skrill USA Increferred to the Revdex.com with case reference [redacted] Please note that your case has been referred to the Complaints Department of Skrill for further review and responseWe respect your decision to escalate your complaint to the Revdex.com and would like to take the opportunity to address your concerns accordinglySkrill is an online payment system that enables businesses and private consumers to cost-effectively send and receive payments online simply by using an email addressWe require email verification as a pre-condition for access to any funds received on a given email addressThis verification can be completed only if the customer has access to the email in question and uses (clicks on) the verification link sent to that email address by SkrillIn the case at hand and assuming that the flow of events is as described, the third party added your email address and successfully verified it so as to have access to the funds received on it, which means that he must have had access to your email in the first placePlease note that the fact that your email was apparently compromised is something beyond Skrill’s responsibility or control and not a breach of Skrill’s security standardsWe recommend you revisit your email security or switch to using a different email addre ss altogetherMoreover, given the fact that the transfer in question was instructed from your freelancer’s account to Skrill by the third party, it seems to be the case that this person had compromised your freelancer’s account on that freelancing website beforehand in order to be in the position to execute the transferAgain, this is not a question of a breach in Skrill’s security standards and is something beyond our influence or controlWe recommend that you contact the said freelancing website to find out more about how you can restore and improve the security of your account with themSince the funds have been withdrawn, spent or otherwise used before you first contacted us on [redacted] July 2015, we are unable to reverse the payment nor are we in the position to offer reimbursement at our own expense given the circumstances surrounding the incident and the fact that you are not a customer of SkrillPlease note that as a customer of the respective freelancing website, you should have liability coverage on their behalf and the website could and should be able to provide a certain level of protection for your transactionsIn spite all of the above, we are perfectly willing to assist and co-operate to the best of our abilities in such casesWe can confirm that we have already removed your email address from the third party’s account, have opened our own investigation on the matter, and have taken appropriate actions against this personAdditional information can and will be provided to the competent authorities upon official requestThat being said, you should feel encouraged to request a separate investigation with your local police or the Internet Crime Complaint Center ( [redacted] ), a partnership between the FBI and the National White Collar Crime CenterTo support their investigation, Skrill will be able to provide payment details, IP and other information which would hopefully allow the respective authorities to identify the person who abused your details and take furt her actionsWhilst we sympathize with the position you find yourself in and realize that our response is likely to come as a disappointment to you, we hope you will understand our position and accept our sincere apologies for being unable to give you a more positive answer at this pointKind Regards, Skrill Complaints Department
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]As a result of all this problem I had to pay several unwarranted fees to the tune of about $25.00. I believe that this money should be returned to me so that I am not at a loss for the funds. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: You obviously have not verified that the business you are dealing with actually existsI am out $because these jerks advertised as a legitimate business, but they actually did not exist In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Dear [redacted] , This email comes in response to your complaint against Skrill USA, Incabout an unauthorized card charge of $that you claim to have occurred on or around July **, Skrill USA, Inc., a Delaware corporation with its office at [redacted] ** ***, is an online payment system that enables businesses & private consumers to securely and cost-effectively send and receive payments online simply by using an email address [redacted] brands such as ***, [redacted] and [redacted] are just some of the merchants who use our platform to accept payments onlineWhile we do not have an account in our system registered in your name, judging by the information provided by you it appears that someone who had access to your card details has made a payment via Skrill using your card detailsNote that a card transaction cannot be processed by Skrill unless the consumer provides the full card number, expiry date and cvv number, i.edetails that only the card holder and the card issuer would normally be aware ofIn that sense, you should be informed that if your financial details have been compromised, this has been done outside our system and we are not in the position to investigate how and when did that happenHowever, we can provide details about the payment including but not limited to who was the intended recipient and what was the IP address the transaction was initiated fromSimilar information, collected by Skrill in its capacity of payment processor, can help the competent authorities investigate the matter and potentially identify the person who abused your detailsIn case you decide to further escalate the issue, you may contact your local police or the Internet Crime Complaint Center ( [redacted] ) a partnership between the FBI and the National White Collar Crime CenterIn order for us to identify the disputed transaction and provide additional information about it as well as attempt to reverse it, we will need the following information from you: - full name of the card holder - card type - the first four and last six digits of the card As an alternative, you may consider requesting further assistance from your bank directlyPlease note that card holders have liability coverage on behalf of their card issuing bank so your bank could and should be able to provide a certain level of protection for your transactionsNote that where a credit/debit card is compromised and funds have been debited without the card holder’s authorization, it is prudent to cancel the card or at least have it temporary blocked until the issue is fully investigatedShould you wish to contact us directly, please use our contact form [redacted] quoting the reference number issued by the Revdex.com – Revdex.com Ref [redacted] You may also contact us at [redacted] or write to: [redacted] We hope you will find this information useful and look forward to hearing from you soonBest regards, Yavor I [redacted] Skrill Complaints Department
I have used Skrill.com very first time for payment transfer and I am very much disappointed with itRight now it's more than month and I haven't received funds yetThey are not providing me receipt of transfer at all even after making so many calls and emailsThey said you will get funds back in your bank will refund it because your bank account details are wrongActually my bank account details was right and I have asked in my bank tooMy bank said that no transaction is came VIA WIRE TransferIf they are right than why not providing transfer receiptThey just give me a reference number which are their own generatedIn short everything is FraudI loose my money and not looking for any hope to come back
Dear [redacted] ,This email comes in response to your complaint against Skrill USA, Inc. about an unauthorised charge of $75.00 that you claim to have occurred on or around July **, 2016.Skrill USA, Inc., a Delaware corporation with its office at [redacted] ***, is... an online payment system that enables businesses & private consumers to securely and cost-effectively send and receive payments online simply by using an email address. With more than 35 million account holders we are one of the largest digital wallets worldwide. Global e-commerce brands such as ***, [redacted] and [redacted] are just some of the merchants who use our platform to accept payments online. We have carefully considered the information received from you but have not been able to identify the transaction you are referring to. In order to initiate a formal investigation into this matter, we need you to confirm the following information: - original transaction date - original transaction amount - card type - first six and last four digits of your card - transaction reference, if available As an alternative, you may consider requesting further assistance from your bank directly. Please note that card holders have liability coverage on behalf of their card issuing bank so your bank could and should be able to provide a certain level of protection for your transactions. Where a credit/debit card is compromised and funds have been debited without the card holder’s authorization, standard chargeback procedures apply. To get back to us, please feel invited to use our contact form [redacted] and make sure to provide the BBB case reference ( [redacted] ) in your email to us. You may also call us on our toll free number [redacted] or mailing address: Skrill USA, Inc. [redacted] USA We look forward to hearing from you soon and kindly thank you for your co-operation. Best regards, Skrill Complaints Department
Dear [redacted] Thank you for your recent complaint against Skrill USA, IncWe respect your decision to escalate your complaint to the Revdex.com and apologize for being unable to resolve the matter at an earlier stageAs we understand, you are upset with the fact that Skrill is unable to send you a check or money order in the amount of $after it closed your Skrill account in accordance with your recent instructionsWe acknowledge the fact that the balance of your Skrill account at the time you requested closure was $We also acknowledge that it is your right to be able to access your Skrill balance at any timeNotwithstanding, as stated in our Terms of Use, section a customer’s withdrawal of funds in connection with the closure of a Skrill account is subject to the limitations on withdrawal set forth in our Terms of UseAs further clarified in section of our Terms of Use which stipulates the withdrawal of funds from Skrill accounts, customers can withdraw their balance via the options given in their account upon loginYou will have noticed by now that Skrill does not support check payments and money ordersFunds can be withdrawn via bank transfer onlyAdditionally, we have a $withdrawal fee which is covered in 'Fees' section ( [redacted] ) which forms part of the Terms of Use you acceptedThe withdrawal fee is higher than t he balance of your Skrill account and in that sense, the amount cannot be withdrawn at presentWhat you can do however is request account reactivation and spend the funds online or send it to someone you knowWe understand that this is not the answer you were hoping to receive and we apologize once again for any inconvenience causedHowever, we hope you will understand our position as, for all intents and purposes, it consistent with Skrill's published policies that you have agreed toIn the event you decide to reactivate your Skrill account, please feel encouraged to contact our customer support team at [redacted] or + [redacted] ***For additional contact options, please visit our contact page at [redacted] Yours sincerely, Yavor I [redacted] Skrill Complaints Team
Hello,Thank you for working hard for me thus farI'd like to apologize for any confusion I may have caused not clearly defining what email is associated with my skrill accountThe email is [email protected] cannot further explain my gratitude for this as this situation has left me distraught
Dear [redacted] , We appreciate the additional information provided by youYour concerns have been reinvestigated accordinglyWe have identified another account in your name registered in October with the following email address [redacted] The respective account has been and still is linked to your [redacted] profile cooperstown_collectiblesAs mentioned in our previous correspondence, linking an [redacted] account to a Skrill account is final and irreversible on our side so if you wish to use our services as a means to receive payments from cooperstown_collectibles, you will need to use your old account at Skrill (“Skrill” formerly known as Moneybookers)Please note that your Skrill account [redacted] is still active and can be accessed using the password you have selected for it previouslyIf you experience any difficulties and cannot login, please consider completing our password retrieval procedure on our login pageNote that once you login to your old account, you can add additional email addresses to itIn the event you do not have access to the email address [redacted] , please let us know by contacting [redacted] and further assistance will be provided accordinglyIn any case, we will appreciate if you contact us at your convenience and confirm which Skrill account you will use in the futureIn case you decide to use Skrill account [redacted] you will need to link a different [redacted] account to itOn a separate note, we can confirm that your Skrill account [redacted] which is linked to [redacted] account ` [redacted] ` has been closed in January and will remain so unless you request reactivationWe hope that we have been of assistance and look forward to hearing from you soonBest regards, Skrill Complaints Department
Dear [redacted] , We are writing in response to your complaint against Skrill USA, Increferred to the Revdex.com on or around October *, Please note that your case has been passed to the Complaints Department of Skrill for further review and responseWe respect your decision to refer your complaint to the Revdex.com and would like to hereby take the opportunity to address your concerns accordinglyWhile reviewing your complaint, we noticed that your Skrill account has been temporarily suspended on October *, due to multiple unsuccessful attempts to confirm your registered date of birthThe account has been automatically blocked as a precaution and to protect the funds on it in case of potential security breachPlease note that according to our Terms of Use, customers must provide accurate information upon registration and any time thereafter to ensure proper service deliverySkrill may ask you at any time to confirm the accuracy of your information or to provide documents or other evidenceOur record shows that on [redacted] October you submitted to Skrill a copy of your identification document to confirm your identity and have your wrongly registered date of birth updatedThe Skrill team needed technical time to review your request and perform the required changes so on October *, we updated your details and reactivated your Skrill account accordinglySince then, your account balance has been at your disposal and you have been notified accordinglyStill, we acknowledge the fact that your initial request could have been handled in a more timely mannerWe kindly apologize for any inconvenience caused on our partAs a compensation, we will process a courtesy credit to your Skrill account in the amount of $within the next hoursThe amount can be spent online or sent to a friend in case you decide to continue using our servicesAs requested, we have now refunded the card deposit you made on October *, and transferred the amount of $ back to your Visa [redacted] Depending on how quickly your bank or card issuer displays transactions on your account and how you access your statements, this refund can take anything from a few hours to a few daysWe hope that we have managed to address your concerns in a satisfactory manner and that you will consider using our services in the future despite your recent experienceIf you are not satisfied with our response for any reason, please do not hesitate to get back to us using our contact page ( [redacted] ) as we would welcome the opportunity to reinvestigate your concerns and help resolve the matter in fullYours sincerely, Skrill Complaints Department
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I do not trust the company and I am unwilling to give them my personal (sensitive) information by email or over the phone We're talking about less than USD here and for them to refuse to send me a check or refund my credit card (even better) is unacceptable In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Dear [redacted] , Thank you for your recent Revdex.com complaint and for bringing the matter to our attention Your case has been referred to the Complaints Department of Skrill for further review and response Having carefully investigated the circumstances surrounding your complaint, we would like to hereby confirm that Skrill has successfully processed your transaction to [redacted] on Oct **, for the amount of $ and money has been duly sent to the respective merchant so they could go ahead and deliver the goods/services they were paid forSince Skrill only acted as the processor of the payment, we recommend you contact the merchant directly to obtain more details about the status of your order and/or to request a refund The merchant's contact details are shown on their website [redacted] To help the merchant locate the received payment more easily, please feel invited to quote the following Skrill transaction reference: [redacted] In the event that the merchant is unable to deliver the goods/service purchased or issue a refund within business days, please feel encouraged to get in touch with us again and we’ll do our best to help you Best regards, [redacted] ***
Dear [redacted] , We are writing in response to your recent complaint against Skrill USA Increferred to the Revdex.com with case reference [redacted] Please note that your case has been referred to the Complaints Department of Skrill for further review and responseWe respect your decision to escalate your complaint to the Revdex.com and would like to hereby take the opportunity to address your concerns accordinglyWe are really sorry to learn about the difficulties you have encountered while using our services and wish to hereby apologize for any inconvenience causedWe noticed that your Skrill account has been temporary suspended on February **, as part of our standard security checks ( [redacted] )Unfortunately, our team needed over a week to complete its review and you have not been able to access your account balance until nowNeedless to say, such experience is unacceptable and we will make sure to follow up with the departments involved in order to fully investigate the issue and avoid future situations like thisFor your inconvenience and composure during your contacts to Skrill, we have decided to refund any and all fees applied by Skrill to date and have added the amount of $ which you can now go ahead and spend along with the rest of your balance Your Skrill account is verified now and fully operational at present so we very much hope that you will consider using our services in the future despite your recent experienceIf you are not satisfied with our response for any reason, please do not hesitate to get back to us directly as we would welcome the opportunity to reinvestigate your concerns and help resolve the matter in fullYours sincerely, [redacted] ***
Dear [redacted] ***,We are writing in response to your complaint against Skrill USA Increferred to the Revdex.com with case reference [redacted] .We appreciate your feedback and would like to inform you that it has been duly noted to your file.We would also like to confirm that Skrill's position regarding the matter has already been set out in full in our response sent to you via email on ** December 2016.Once again, we would like to confirm that our actions in your case are consistent with our General Terms of Use ( [redacted] ) which you have accepted upon creating your Skrill accountSection clearly states that we reserve the right to reverse a payment in case the payer or the payer’s bank or payment service provider has charged back or otherwise reversed (or is reasonably likely to charge back or otherwise reverse) an upload or other payment which was used to fund the payment to you.Also, Skrill’s decision to end its business relationship with you is taken in accordance with section of its General Terms of Use ( [redacted] ).Having carefully reconsidered the circumstances of your complaint, we can confirm that the aforementioned actions are in line with Skrill's published policiesWe hope that you will understand our position as a payments processing business and accept our apologies for not being able to provide you with a more positive response