Dear [redacted] We are sending this email in response to your complaint about the situation with your account concerning the verification of the e-wallet and the processing of your fundsWe respect your decision to contact the Revdex.com and while we acknowledge the fact that the issue you originally complained about has been resolved, we are sending you this email in the hope that it will clarify the situation and address your concerns in full.After reviewing the case we can confirm that your Skrill account had to be verified manually upon documents, due to discrepancy between the personal detailed submitted in our system by you upon registration, and the actual personal details confirmed by you during a recent communication.The case has been escalated to our verification team, resulting in successful verification of the account on [redacted] August and as we are pleased to see- in successful withdrawal of your full balance on the same day towards your bank accountConsidering the latter, we believe the case has been brought to a closeIf this is not the case and/or you wish to raise any additional concerns regarding the matter, please feel encouraged to contact us directly with more information as we would be happy to re-open your case, re-investigate the issue based on the additional information provided, and help resolve the matter in full.We would like to take the opportunity to apologize for any inconvenience you have experiencedWe hope you will consider keep using our services despite your recent experience, and we will be glad to continue doing business with you.Kind regards,Skrill Complaints Department
Dear [redacted] , We are writing in response to your complaint to the Revdex.com against Skrill USA Inc which has been referred to us recentlyWe would like to welcome this opportunity to investigate your concerns and address them accordingly.As we understand your complaint, you are unhappy about the fact that Skrill discontinued its business relationship with you and reverse certain payments received as result of money transfer from another Skrill accountAs a settlement, you want from Skrill to refund you in full.You opened your Skrill account back in July 2015, thereby agreeing to Skrill’s General Terms of Use [redacted] On ** November 2016, following an internal audit of your account, Skrill decided to discontinue its business relationship with youThe available balance has been returned back to the original senders of the funds, after which your Skrill account was closed.Having carefully reviewed the circumstances surrounding your complaint, we are satisfied that in making the decision to discontinue its business relationship with you and return all received payments, Skrill acted correctly and in accordance with its published policiesIn view of this, we are unable to uphold your complaint and refund the namely paymentsThe above actions have been taken in accordance with sections and of Skrill’s General Terms of Use [redacted] Furthermore, we are not in a position to communicate in more detail or otherwise disclose any additional information related to our internal audit due to compliance restrictions applied on SkrillSuch information is considered internal and can be provided only to the competent authorities upon official requestIf we receive such a request, we will make sure to provide any and all relevant information so as to facilitate the respective authority’s investigation and help them resolve the matter in full.We realize that this response is likely to come as a disappointment to you, but we hope that you will nonetheless accept our apologies for not being able to provide you with a more positive or elaborative one at this point and respect our decision to discontinue our business relationship.Kind regards,Skrill Complaints Department
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Dear [redacted] ,We are writing in response to your complaint against Skrill USA, Increferred to the Revdex.com with case reference # [redacted] .We are pleased to confirm that your deposit in the amount of $20,has now been credited to your Skrill account balance in full, and your funds are currently at your disposalPlease note that it is crucial that we are able to identify our customers and verify their registered details in order to comply with strict U.Sregulatory requirementsHence, Skrill placed a temporary hold on the funds you had deposited and requested verification documents from you and additional information so as to be able to verify your identity and the origin of these fundsFor more information, please refer to Skrill’s General Terms of Use, which you have accepted upon registration and which are available on Skrill’s official website [redacted] We hope that you will find the resolution offered satisfactory and accept our apologies for any delays or inconvenience you have experiencedIn case of any pending issues or concerns, please feel encouraged to contact us directly via our contact [redacted] , and further assistance will be provided accordingly.Yours Sincerely,Skrill Complaints Department
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: As previously provided/submitted proof being the "PayPal Receipt" and also "All Emails" from the and only order I did "Try" to make with this "Company ( [redacted] / [redacted] )This "Company" Clearly charged my card!The [redacted] Receipt shows BestHairBuy/PinStyleThe actual Bank charges show as "North Firs"Not only did this "Company" charge my Card once, but they now have charged my card (Which IS currently Closed down down & being Investigated by my Bank) on different occasions (see BOTH Revdex.com Complaints [redacted] & [redacted] ) Without Requests/Purchases being Made and/or AuthorizationsThis type of activity is FRAUD!!As of to date, here are the Charges (see ALL Attachments) this "Company" has charged my [redacted] CardWithOUT my Permission!! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] DateTypeDescriptionRef.#-Chk.#DebitCredit01/21/2016AtmPAYMENT 01/NORTH FIRSEB0121161510$81.6702/16/2016AtmPAYMENT 02/NORTH FIRSEB0216161736$129.9902/22/2016AtmPAYMENT 02/NORTH FIRSEB0221160642$
Dear [redacted] We are sending this email in response to your complaint about the situation with your account concerning the verification of the e-wallet and the processing of your fundsWe respect your decision to contact the Revdex.com and while we acknowledge the fact that the issue you originally complained about has been resolved, we are sending you this email in the hope that it will clarify the situation and address your concerns in full.After reviewing the case we can confirm that your Skrill account had to be verified manually upon documents, due to discrepancy between the personal detailed submitted in our system by you upon registration, and the actual personal details confirmed by you during a recent communication.The case has been escalated to our verification team, resulting in successful verification of the account on [redacted] August and as we are pleased to see- in successful withdrawal of your full balance on the same day towards your bank accountConsidering the latter, we believe the case has been brought to a closeIf this is not the case and/or you wish to raise any additional concerns regarding the matter, please feel encouraged to contact us directly with more information as we would be happy to re-open your case, re-investigate the issue based on the additional information provided, and help resolve the matter in full.We would like to take the opportunity to apologize for any inconvenience you have experiencedWe hope you will consider keep using our services despite your recent experience, and we will be glad to continue doing business with you.Kind regards,Skrill Complaints Department
Dear [redacted] , We are writing in response to your complaint to the Revdex.com against Skrill USA Inc which has been referred to us recentlyWe would like to welcome this opportunity to investigate your concerns and address them accordingly.As we understand your complaint, you are unhappy about the fact that Skrill discontinued its business relationship with you and reverse certain payments received as result of money transfer from another Skrill accountAs a settlement, you want from Skrill to refund you in full.You opened your Skrill account back in July 2015, thereby agreeing to Skrill’s General Terms of Use [redacted] On ** November 2016, following an internal audit of your account, Skrill decided to discontinue its business relationship with youThe available balance has been returned back to the original senders of the funds, after which your Skrill account was closed.Having carefully reviewed the circumstances surrounding your complaint, we are satisfied that in making the decision to discontinue its business relationship with you and return all received payments, Skrill acted correctly and in accordance with its published policiesIn view of this, we are unable to uphold your complaint and refund the namely paymentsThe above actions have been taken in accordance with sections and of Skrill’s General Terms of Use [redacted] Furthermore, we are not in a position to communicate in more detail or otherwise disclose any additional information related to our internal audit due to compliance restrictions applied on SkrillSuch information is considered internal and can be provided only to the competent authorities upon official requestIf we receive such a request, we will make sure to provide any and all relevant information so as to facilitate the respective authority’s investigation and help them resolve the matter in full.We realize that this response is likely to come as a disappointment to you, but we hope that you will nonetheless accept our apologies for not being able to provide you with a more positive or elaborative one at this point and respect our decision to discontinue our business relationship.Kind regards,Skrill Complaints Department
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Dear [redacted] ,We are writing in response to your complaint against Skrill USA, Increferred to the Revdex.com with case reference # [redacted] .We are pleased to confirm that your deposit in the amount of $20,has now been credited to your Skrill account balance in full, and your funds are currently at your disposalPlease note that it is crucial that we are able to identify our customers and verify their registered details in order to comply with strict U.Sregulatory requirementsHence, Skrill placed a temporary hold on the funds you had deposited and requested verification documents from you and additional information so as to be able to verify your identity and the origin of these fundsFor more information, please refer to Skrill’s General Terms of Use, which you have accepted upon registration and which are available on Skrill’s official website [redacted] We hope that you will find the resolution offered satisfactory and accept our apologies for any delays or inconvenience you have experiencedIn case of any pending issues or concerns, please feel encouraged to contact us directly via our contact [redacted] , and further assistance will be provided accordingly.Yours Sincerely,Skrill Complaints Department
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: As previously provided/submitted proof being the "PayPal Receipt" and also "All Emails" from the and only order I did "Try" to make with this "Company ( [redacted] / [redacted] )This "Company" Clearly charged my card!The [redacted] Receipt shows BestHairBuy/PinStyleThe actual Bank charges show as "North Firs"Not only did this "Company" charge my Card once, but they now have charged my card (Which IS currently Closed down down & being Investigated by my Bank) on different occasions (see BOTH Revdex.com Complaints [redacted] & [redacted] ) Without Requests/Purchases being Made and/or AuthorizationsThis type of activity is FRAUD!!As of to date, here are the Charges (see ALL Attachments) this "Company" has charged my [redacted] CardWithOUT my Permission!! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] DateTypeDescriptionRef.#-Chk.#DebitCredit01/21/2016AtmPAYMENT 01/NORTH FIRSEB0121161510$81.6702/16/2016AtmPAYMENT 02/NORTH FIRSEB0216161736$129.9902/22/2016AtmPAYMENT 02/NORTH FIRSEB0221160642$