Slendera Garcinia

Dear Dispute Resolution Consultant,
 
Online Product Offers appreciates...

the opportunity to respond to the concerns presented in Case #[redacted] submitted by [redacted] on October 17, 2014
 
Our organization takes all consumer complaints seriously. We strive to provide outstanding customer service for every sale so we are always alarmed to hear that a customer has expressed dissatisfaction with their experience of doing business with us. We are committed to going above and beyond to ensure our customers are treated fairly by our company.  
 
MERCHANT RESOLUTION:  
 
As a measure of willingness to provide outstanding customer service, Online Product Offers has issued the following refunds to [redacted], as detailed below:
 
 
Order # :


Order Date:


Product:


Refund Amt:


Refund Date:


Transaction ID:


7003519


17-Sep-2014


Natural Cleanse


$44.95


24-Oct-2014


2408907150


6964801


13-Sep-2014


Slendera


$84.97


24-Oct-2014


2404469113





$129.92




 
 
We hope this letter resolves all concerns related to Revdex.com Case #[redacted]. If any additional information is required, please let us know.

RE: Revdex.com Case #[redacted]Dear Dispute Resolution Consultant,Online Product Offers appreciates the opportunity to respond to the concerns presented in Case #[redacted] submitted by [redacted] on July 14, 2015. Our organization takes all consumer complaints seriously. We...

strive to provide outstanding customer service for every sale so we are always alarmed to hear that a customer has expressed dissatisfaction with their experience of doing business with us. We are committed to going above and beyond to ensure our customers are treated fairly by our company.  MERCHANT RESOLUTION:  Per Corporate policy, only ONE refund per product can be issued. Online Product Offers has issued the following refund to [redacted], as detailed below:
Order #:   Order Date:   Product:    Refund Amt:   Refund Date:   Transaction ID:[redacted]   8-Jul-2015   Vita Ultra   $79.95           7/14/2015       [redacted]   4-Jul-2015   Slimera      $89.97           7/14/2015       [redacted] $169.92 <total refund amt>
We hope this letter resolves all concerns related to Revdex.com Case #[redacted]. If any additional information is required, please let us know. Sincerely,Nichole P[redacted]Consumer Advocate Services[redacted]Email: [redacted]

[redacted]:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Dispute Resolution Consultant,   Online...

Product Offers appreciates the opportunity to respond to the concerns presented in Case #[redacted] submitted by [redacted] on December 08, 2014.   Our organization takes all consumer complaints seriously. We strive to provide outstanding customer service for every sale so we are always alarmed to hear that a customer has expressed dissatisfaction with their experience of doing business with us. We are committed to going above and beyond to ensure our customers are treated fairly by our company.     MERCHANT RESOLUTION:     Online Product Offers previously issued the following refunds to [redacted], as detailed below:  
Order # : Order Date: Product: Refund Amt: Refund Date: Transaction ID:
[redacted] 23-Nov-2014 Slendera $84.97 12/3/2014 [redacted]
[redacted] 27-Nov-2014 Natural Cleanse $74.95 12/3/2014 [redacted]

$159.92 <total refund amt>
    We hope this letter resolves all concerns related to Revdex.com Case #[redacted]. If any additional information is required, please let us know.  Sincerely,

Dear Dispute Resolution Consultant,   Online...

Product Offers appreciates the opportunity to respond to the concerns presented in Case #[redacted] submitted by [redacted] on December 04, 2014.   Our organization takes all consumer complaints seriously. We strive to provide outstanding customer service for every sale so we are always alarmed to hear that a customer has expressed dissatisfaction with their experience of doing business with us. We are committed to going above and beyond to ensure our customers are treated fairly by our company.     MERCHANT RESOLUTION:     Per Corporate policy, only ONE refund per product can be issued. Online Product Offers has issued the following refund to [redacted], as detailed below:  
Order # : Order Date: Product: Refund Amt: Refund Date: Transaction ID:
[redacted] 1-Dec-2014 Slendera $84.97 18-Dec-2014 [redacted]

$84.97 <total refund amt>
    We hope this letter resolves all concerns related to Revdex.com Case #[redacted]. If any additional information is required, please let us know.  Sincerely,   [redacted] Consumer Advocate Services Phone: ###-###-#### Fax: ###-###-#### Email: [redacted]   Online Product Offers [redacted] ###-###-#### [redacted]

Dear Dispute Resolution Consultant,Online Product Offers appreciates the opportunity to respond to the concerns presented in Case #[redacted] submitted by [redacted] on September 9, 2014. Our organization takes all consumer complaints seriously. We strive to provide outstanding customer service for every sale so we are always alarmed to hear that a customer has expressed dissatisfaction with their experience of doing business with us. We are committed to going above and beyond to ensure our customers are treated fairly by our company.  MERCHANT RESOLUTION:  As a measure of willingness to provide outstanding customer service, Online Product Offers has issued the following refunds back onto [redacted]’s [redacted] card ending [[redacted]], as detailed below:
We hope this letter resolves all concerns related to Revdex.com Case #[redacted]. If any additional information is required, please let us know. Sincerely,[redacted]Consumer Advocate Services[redacted]
[redacted]
[redacted]

Online Product Offers appreciates the opportunity to respond to the concerns presented in Case #[redacted] submitted by [redacted]/[redacted] on September 9, 2014. Our organization takes all consumer complaints seriously. We strive to provide outstanding customer service for every sale...

so we are always alarmed to hear that a customer has expressed dissatisfaction with their experience of doing business with us. We are committed to going above and beyond to ensure our customers are treated fairly by our company.  MERCHANT RESOLUTION:  As a measure of willingness to provide outstanding customer service, Online Product Offers has issued the following refunds back onto [redacted]/[redacted]’s [redacted] ending [[redacted]], as detailed below:Order # : Order Date: Product: Refund Amt: Refund Date: Transaction ID:[redacted]1-Sep-2014 Slendera $35.00 5-Sep-2014[redacted] $49.97 10-Sep-2014 2389723356 $84.97 [redacted]5-Sep-2014 Natural Cleanse $35.00 5-Sep-2014[redacted] $39.95 10-Sep-2014 2394872803 $74.95 $159.92 <-- total amount refundedWe hope this letter resolves all concerns related to Revdex.com Case #[redacted]. If any additional information is required, please let us know. Sincerely,
[redacted]

Dear Ms. [redacted],
Online Product Offers appreciates the opportunity to respond to the concerns presented in Case #[redacted] submitted by [redacted] on July 16, 2014. 
Our organization takes all consumer complaints seriously. We strive to provide outstanding...

customer service for every sale so we are always alarmed to hear that a customer has expressed dissatisfaction with their experience of doing business with us. We are committed to going above and beyond to ensure our customers are treated fairly by our company.  
MERCHANT RESOLUTION:  
Online Product Offers does refund for RMA’ed returns, we do not issue refunds for product which is marked “Return to Sender”. Below is an excerpt from our Terms and Conditions:
30-Day Return Policy
We take great pride in the quality of the products we offer and your satisfaction is our ultimate goal. In the event you need to return an item to us, you have thirty (30) days from the date of purchase to contact us and request a refund. IN ORDER TO PROCESS A REFUND, ALL RETURNS MUST BE PRE-APPROVED AND ASSIGNED A RETURN MERCHANDISE AUTHORIZATION (RMA) NUMBER. PRODUCT RETURNED WITHOUT PRIOR AUTHORIZATION (RETURN TO SENDER) WILL FOREFIT REFUND.
Contact Customer Care for an RMA Request at ###-###-#### or [redacted].
An additional company directive states that any customer who has filed a dispute with their bank is ineligible for refunds; notification was received on 26-July-2014 that Chargeback #[redacted] was initiated by Ms. [redacted]’s issuing bank on 21-July-2014. 
We are making an exception to multiple policies in this case and have issued a refund back onto Ms. [redacted]’s [redacted] [ending [redacted]] as detailed below:
Order # : Order Date: Product: Refund Amt: Refund Date: Transaction ID:[redacted] 21-Jun-2014 Slendera $84.97 4-Sep-2014 [redacted]
We hope this letter resolves all concerns related to Revdex.com Case #[redacted]. If any additional information is required, please let us know. 
Sincerely,
[redacted]
Consumer Advocate Services
Phone: ###-###-####
Fax: ###-###-####
Email: [redacted]
Online Product Offers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Dispute Resolution Consultant,
 
Online Product Offers appreciates the opportunity to respond to the concerns presented in Case #[redacted] submitted by [redacted]...

on November 09, 2014.
 
Our organization takes all consumer complaints seriously. We strive to provide outstanding customer service for every sale so we are always alarmed to hear that a customer has expressed dissatisfaction with their experience of doing business with us. We are committed to going above and beyond to ensure our customers are treated fairly by our company.  
 
MERCHANT RESOLUTION:  
 
As a measure of willingness to provide outstanding customer service, Online Product Offers has issued the following refunds to [redacted], as detailed below:
 
Order # :


Order Date:


Product:


Refund Amt:


Refund Date:


Check:


[redacted]


22-Sep-2014


Slendera


$58.97


25-Nov-2014


[redacted]





$58.97




 
 
We hope this letter resolves all concerns related to Revdex.com Case #[redacted]. If any additional information is required, please let us know. 
Sincerely,
 
[redacted]
Consumer Advocate Services
Phone: ###-###-####
Fax: ###-###-####
Email: [redacted]

Online Product Offers appreciates the opportunity to respond (by fax) to the concerns presented In Case #[redacted]  submitted by [redacted] on December 31,2013. As we do not have access to this case from the Revdex.com website, the response Is delayed; the letters Informing us that this case...

existed was not received until today (February 13,2014).
 
Our organization takes all consumer complaints seriously. we strive to provide outstanding customer service for every sale so we are always alarmed to hear that a customer has expressed dissatisfaction with their experience of doing business with us. We are committed to going above and beyond to ensure our customers are treated fairly by our company.
 
MERCHANT RESOLUTION:
Online Product Offers has Issued the following refunds back onto [redacted]  [redacted] ending in [[redacted]] as detailed below:
 
[redacted] 30-Dec-2013 Shipping Ins $0.99 13-Feb-2014 [redacted] 30-Dec-2013 Shipping Ins $0.97 13•Feb•20l4 [redacted] 18-Jan-2014 Slendera $84.97 13-Feb-2014 [redacted]
6130967 24•Jan•2014 Natural Cleanse $74.99 l3•Feb•20l4 [redacted]
 
We hope this letter resolves all concerns related to Revdex.com Case #[redacted]. If any additional Information Is required, please let us know.
 
Sincerely,
[redacted]

Dear Ms. [redacted],
 
Online Product Offers appreciates the opportunity to respond to the concerns presented in Case #[redacted] submitted by [redacted] on September 13,...

2014.
 
Our organization takes all consumer complaints seriously. We strive to provide outstanding customer service for every sale so we are always alarmed to hear that a customer has expressed dissatisfaction with their experience of doing business with us. We are committed to going above and beyond to ensure our customers are treated fairly by our company.  
 
MERCHANT RESOLUTION:  
 
As a measure of willingness to provide outstanding customer service, Online Product Offers has issued the following refunds back onto [redacted]’s [redacted] ending [[redacted]], as detailed below:
 
 
Order # :


Order Date:


Product:


Refund Amt:


Refund Date:


Transaction ID:


6394599


16-Jun-2014


Slendera


$84.97


15-Sep-2014


[redacted]4


6434195


2-Jul-2014


Slendera


$89.97


15-Sep-2014


[redacted]5


6437925


3-Jul-2014


Guarantee Ship


$2.97


15-Sep-2014


[redacted]5


6534621


1-Aug-2014


Slendera


$89.97


15-Sep-2014


[redacted]5


6542311


2-Aug-2014


Guarantee Ship


$2.97


15-Sep-2014


[redacted]2


6811915


31-Aug-2014


Slendera


$89.97


15-Sep-2014


[redacted]8


6826873


1-Sep-2014


Guarantee Ship


$2.97


15-Sep-2014


[redacted]6





$363.79


<total refund amount>


 
We hope this letter resolves all concerns related to Revdex.com Case #[redacted]. If any additional information is required, please let us know. 
Sincerely,
 
[redacted]
Consumer Advocate Services
Phone: ###-###-####
Fax: ###-###-####
Email: [redacted]
 
Online Product Offers
[redacted]
[redacted] AZ [redacted]
###-###-####
[redacted]

Dear Ms. [redacted],
[redacted] appreciates the opportunity to respond to the concerns presented in Case #[redacted] submitted by [redacted] on April 24, 2014.
10pt;">Our organization takes all consumer complaints seriously. We strive to provide outstanding customer service for every sale so we are always alarmed to hear that a customer has expressed dissatisfaction with their experience of doing business with us. We are committed to going above and beyond to ensure our customers are treated fairly by our company.  
MERCHANT RESOLUTION:   
To clarify, we do not send a bottle with a trial-sized amount of pills, we offer a trial period – a specific number of days - in which to try the product. Here is an excerpt from our Slendera Garcina Cambogia Terms & Conditions (Natural Cleanse Terms & Conditions are identical except for the pricing variance) which explains how the trial period works:
4. Purchases: In-Trial Offer: A trial offer provides the customer an opportunity to try our product risk free for 18 days from date of order, paying only shipping and handling fees of $4.95(USD). At the conclusion of the trial period, you will be billed the full purchase price of $84.97(USD) and enrolled in the monthly replenishment program, which provides you a month supply every 30 days at the low price of $79.97(USD) plus shipping and handling of $5.00(USD), totaling $84.97(USD).
 
Contact Customer Care at [redacted] for additional questions regarding purchase types.
Additionally, no document was falsified in the company’s response to the chargeback filed by [redacted]’s issuing bank. At order placement time, a tracking # was assigned to the order:  [redacted].  [redacted] confirms the package was delivered in [redacted] at 11:38 am on December 12, 2013 (See attachment for delivery details). 
Despite the fact that chargeback filed on March 25, 2014 was ultimately settled in the Merchant’s favor, [redacted] has issued the following refund checks as detailed below: 
Order # :


Order Date:


Product:


Refund Amt:


Refund Date:


Check #:


[redacted]


23-Dec-2013


Slendera


$84.97


1-May-2014


[redacted]


[redacted]


23-Dec-2013


Shipping Insurance


$2.99


1-May-2014


[redacted]


[redacted]


25-Dec-2013


Natural Cleanse


$74.99


1-May-2014


[redacted]


[redacted]


25-Dec-2013


Shipping Insurance


$2.97


1-May-2014


[redacted]





$165.92




 
We hope this letter resolves all concerns related to Revdex.com Case #[redacted]. If any additional information is required, please feel free to contact us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]

[redacted]:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Online Product Offers appreciates the opportunity to respond to the concerns presented in Case #[redacted] submitted by [redacted] on June 17, 2014. Our organization takes all consumer complaints seriously. We strive to provide outstanding customer service for every sale so we are...

always alarmed to hear that a customer has expressed dissatisfaction with their experience of doing business with us. We are committed to going above and beyond to ensure our customers are treated fairly by our company.  MERCHANT RESOLUTION:  The website from which this order was placed clearly states that the product is sent to for a trial period - a specific number of days - in which to try the product; Slendera Garcinia Cambogia is offered on a 14-day trial. The 14-day trial period begins on the date which the order is placed. After the 14-day trial period is over there is a charge for the full retail cost of the 30-day supply of products sent when the order was placed. Our Terms & Conditions clearly state the same information. As a measure of willingness to provide outstanding customer service, Online Product Offers has issued the following refund back onto [redacted]] as detailed below:Order # : Order Date: Product: Refund Amt: Refund Date: Transaction ID:[redacted] 16-Jun-2014 Slendera $84.97 19-Jun-2014 [redacted]We hope this letter resolves all concerns related to Revdex.com Case #[redacted]. If any additional information is required, please let us know. Sincerely,

[redacted]Consumer Advocate Services

Dear Dispute Resolution Consultant,   Online...

Product Offers appreciates the opportunity to respond to the concerns presented in Case #[redacted] submitted by [redacted] on December 08, 2014.   Our organization takes all consumer complaints seriously. We strive to provide outstanding customer service for every sale so we are always alarmed to hear that a customer has expressed dissatisfaction with their experience of doing business with us. We are committed to going above and beyond to ensure our customers are treated fairly by our company.     MERCHANT RESOLUTION:     Online Product Offers previously issued the following refunds to [redacted], as detailed below:  
Order # : Order Date: Product: Refund Amt: Refund Date: Transaction ID:
[redacted] 23-Nov-2014 Slendera $84.97 12/3/2014 [redacted] 27-Nov-2014 Natural Cleanse $74.95 12/3/2014 [redacted]

$159.92 <total refund amt>
    We hope this letter resolves all concerns related to Revdex.com Case #[redacted]. If any additional information is required, please let us know.  Sincerely,

Dear Dispute Resolution Consultant,

 

Online Product Offers appreciates...

the opportunity to respond to the concerns presented in Case #[redacted] submitted by [redacted] on October 17, 2014

 

Our organization takes all consumer complaints seriously. We strive to provide outstanding customer service for every sale so we are always alarmed to hear that a customer has expressed dissatisfaction with their experience of doing business with us. We are committed to going above and beyond to ensure our customers are treated fairly by our company.  

 

MERCHANT RESOLUTION:  

 

As a measure of willingness to provide outstanding customer service, Online Product Offers has issued the following refunds to [redacted], as detailed below:

 

 

Order # :

Order Date:

Product:

Refund Amt:

Refund Date:

Transaction ID:

7003519

17-Sep-2014

Natural Cleanse

$44.95

24-Oct-2014

2408907150

6964801

13-Sep-2014

Slendera

$84.97

24-Oct-2014

2404469113

$129.92

 

 

We hope this letter resolves all concerns related to Revdex.com Case #[redacted]. If any additional information is required, please let us know.

Online Product Offers appreciates the opportunity to respond to the concerns presented in Case #[redacted] submitted by [redacted] on November 29, 2013.

 

Our organization takes all consumer complaints seriously. We strive to provide outstanding customer service...

for every sale so we are always alarmed to hear that a customer has expressed dissatisfaction with their experience of doing business with us. We are committed to going above and beyond to ensure our customers are treated fairly by our company.  

 

MERCHANT RESOLUTION:  

 

Online Product Offers is in the midst of transitioning all incoming customer traffic to a new call center; we fully expect this change to mitigate the majority consumer complaints.  Unfortunately a small percentage of the phone line redirects made during the transfer have had issues but we expect everything to be fully functioning again within the next few days. 

 

A full refund has been issued back onto [redacted] ending [[redacted]] as detailed below:

 
Order #[redacted] -- $84.97 – Refunded 12/2/2013 – Trans ID: [redacted]
 

 

We hope this letter resolves all concerns related to Revdex.com Case #[redacted]. If any additional information is required, please let us know. 

Sincerely,

 

 

Consumer Relations

Phone: ###-###-####

Fax: ###-###-####

Email: [redacted]

 

Online Product Offers

###-###-####

Online Product Offers appreciates the opportunity to respond to the concerns presented in Case #[redacted] submitted by [redacted] on November 21, 2013.

 

Our organization takes all consumer complaints seriously. We strive to provide outstanding customer service...

for every sale so we are always alarmed to hear that a customer has expressed dissatisfaction with their experience of doing business with us. We are committed to going above and beyond to ensure our customers are treated fairly by our company.  

 

MERCHANT RESOLUTION:  

 

The following refund has been issued back onto [redacted]’s [redacted] ending ([redacted]) as detailed below:

 
Order #[redacted] -- $84.97 – Refunded 11/26/2013 – Trans ID: [redacted]
 

We hope this letter resolves all concerns related to Revdex.com Case #[redacted]. If any additional information is required, please let us know. 

Sincerely,

 

 

Consumer Relations

Phone: ###-###-####

Fax: ###-###-####

Email: [redacted]

 

Online Product Offers

###-###-####