Slendera Garcinia

Dear Dispute Resolution Consultant,

 

Online Product Offers appreciates the opportunity to respond to the concerns presented in Case #[redacted] submitted by...

[redacted] on October 13, 2014.

 

Our organization takes all consumer complaints seriously. We strive to provide outstanding customer service for every sale so we are always alarmed to hear that a customer has expressed dissatisfaction with their experience of doing business with us. We are committed to going above and beyond to ensure our customers are treated fairly by our company.  

 

MERCHANT RESOLUTION:  

 

As a measure of willingness to provide outstanding customer service, Online Product Offers has issued the following electronic refunds onto Nicole [redacted]’s [redacted]] + issued the following refund checks, as detailed below:

 

Order # :

Order Date:

Product:

Refund Amt:

Refund Date:

Check:

[redacted]

6-Sep-2014

Slendera

$84.97

16-Oct-2014

[redacted]

10-Sep-2014

Natural Cleanse

$74.95

16-Oct-2014

[redacted]

6-Oct-2014

Slendera

$89.97

16-Oct-2014

[redacted]

$249.89

Order # :

Order Date:

Product:

Refund Amt:

Refund Date:

Transaction ID:

[redacted]

24-Aug-2014

Slendera

$72.02

4-Sep-2014

[redacted]

$12.95

14-Oct-2014

[redacted]

10-Oct-2014

Natural Cleanse

$79.95

13-Oct-2014

[redacted]

$164.92

 

 

We hope this letter resolves all concerns related to Revdex.com Case #[redacted]. If any additional information is required, please let us know.

I ordered this and a cleanser from this company, and I got what I paid for. What I didn't know is that they would charge my card for these 2 items again the next month. I did not authorize this.

Dear Dispute Resolution Consultant,

 

Online Product Offers appreciates the opportunity to respond to the concerns presented in Case #[redacted] submitted by [redacted]...

on November 09, 2014.

 

Our organization takes all consumer complaints seriously. We strive to provide outstanding customer service for every sale so we are always alarmed to hear that a customer has expressed dissatisfaction with their experience of doing business with us. We are committed to going above and beyond to ensure our customers are treated fairly by our company.  

 

MERCHANT RESOLUTION:  

 

As a measure of willingness to provide outstanding customer service, Online Product Offers has issued the following refunds to [redacted], as detailed below:

 

Order # :

Order Date:

Product:

Refund Amt:

Refund Date:

Check:

[redacted]

22-Sep-2014

Slendera

$58.97

25-Nov-2014

[redacted]

$58.97

 

 

We hope this letter resolves all concerns related to Revdex.com Case #[redacted]. If any additional information is required, please let us know. 

Sincerely,

 

Consumer Advocate Services

Phone: ###-###-####

Fax: ###-###-####

Email: [redacted]

Dear Dispute Resolution Consultant,Online Product Offers appreciates the opportunity to respond to the concerns presented in Case #[redacted] submitted by [redacted] on September 9, 2014. Our organization takes all consumer complaints seriously. We strive to provide...

outstanding customer service for every sale so we are always alarmed to hear that a customer has expressed dissatisfaction with their experience of doing business with us. We are committed to going above and beyond to ensure our customers are treated fairly by our company.  MERCHANT RESOLUTION:  As a measure of willingness to provide outstanding customer service, Online Product Offers has issued the following refunds back onto [redacted]’s [redacted] card ending [[redacted]], as detailed below:We hope this letter resolves all concerns related to Revdex.com Case #[redacted]. If any additional information is required, please let us know. Sincerely,[redacted]Consumer Advocate Services[redacted]

Online Product Offers appreciates the opportunity to respond to the concerns presented in Case #[redacted] submitted by [redacted] on April 15, 2015.Our organization takes all consumer complaints seriously. We strive to provide outstanding customer service for every sale so we are always...

alarmed to hear that a customer has expressed dissatisfaction with their experience of doing business with us. We are committed to going above and beyond to ensure our customers are treated fairly by our company.  MERCHANT RESOLUTION:  As a measure of willingness to provide outstanding customer service, Online Product Offers has issued the following refunds to [redacted], as detailed below:Order # :Order Date:Product:Refund Amt:Refund Date:Transaction ID:824701931-Mar-2015Vita Ultra$74.95 4/16/2015[redacted]820662614-Mar-2015Slimera$84.97 4/16/2015[redacted]$159.92 <total refund amt>We hope this letter resolves all concerns related to Revdex.com Case #[redacted]. If any additional information is required, please let us know. Sincerely,[redacted]Consumer Advocate Services

Online Product Offers appreciates the opportunity to respond to the concerns presented in Case #[redacted] submitted by [redacted] on February 13, 2014.Our organization takes all consumer complaints seriously. We strive to provide outstanding customer service for every sale so we are...

always alarmed to hear that a customer has expressed dissatisfaction with their experience of doing business with us. We are committed to going above and beyond to ensure our customers are treated fairly by our company.  MERCHANT RESOLUTION:  Online Product Offers would like to provide tracking confirmation from [redacted] which verifies that two Slendera & two Natural Cleanse products were delivered: on Nov 7th, 2013 [the original order placed online] and Nov 21st, 2013 [reshipment made after [redacted] requested an address update] – see attachments for details.Online Product Offers was unable to issue an electronic refund back onto [redacted] due to a broken communication link upon the product she returned on December 12, 2013. As stated by the Call Center, a manual check had to be processed. Here are the details regarding the refund check (copy of the check is attached):We hope this letter resolves all concerns related to Revdex.com Case #[redacted]. If any additional information is required, please let us know. Sincerely,[redacted]

Dear Ms. [redacted],

 

Online Product Offers appreciates the opportunity to respond to the concerns presented in Case #[redacted] submitted by [redacted] on September 13,...

2014.

 

Our organization takes all consumer complaints seriously. We strive to provide outstanding customer service for every sale so we are always alarmed to hear that a customer has expressed dissatisfaction with their experience of doing business with us. We are committed to going above and beyond to ensure our customers are treated fairly by our company.  

 

MERCHANT RESOLUTION:  

 

As a measure of willingness to provide outstanding customer service, Online Product Offers has issued the following refunds back onto [redacted]’s [redacted] ending [[redacted]], as detailed below:

 

 

Order # :

Order Date:

Product:

Refund Amt:

Refund Date:

Transaction ID:

6394599

16-Jun-2014

Slendera

$84.97

15-Sep-2014

[redacted]4

6434195

2-Jul-2014

Slendera

$89.97

15-Sep-2014

[redacted]5

6437925

3-Jul-2014

Guarantee Ship

$2.97

15-Sep-2014

[redacted]5

6534621

1-Aug-2014

Slendera

$89.97

15-Sep-2014

[redacted]5

6542311

2-Aug-2014

Guarantee Ship

$2.97

15-Sep-2014

[redacted]2

6811915

31-Aug-2014

Slendera

$89.97

15-Sep-2014

[redacted]8

6826873

1-Sep-2014

Guarantee Ship

$2.97

15-Sep-2014

[redacted]6

$363.79

<total refund amount>

 

We hope this letter resolves all concerns related to Revdex.com Case #[redacted]. If any additional information is required, please let us know. 

Sincerely,

 

Consumer Advocate Services

Phone: ###-###-####

Fax: ###-###-####

Email: [redacted]

 

Online Product Offers

[redacted] AZ [redacted]

###-###-####

Dear Ms. [redacted],

 

Online Product Offers appreciates the opportunity to...

respond to the concerns presented in Case #[redacted] submitted by [redacted] on September 16, 2014.

 

Our organization takes all consumer complaints seriously. We strive to provide outstanding customer service for every sale so we are always alarmed to hear that a customer has expressed dissatisfaction with their experience of doing business with us. We are committed to going above and beyond to ensure our customers are treated fairly by our company.  

 

MERCHANT RESOLUTION:  

 

As a measure of willingness to provide outstanding customer service, Online Product Offers has issued the following refunds back onto [redacted]’s ** ending [[redacted]], as detailed below:

 

Order # :

Order Date:

Product:

Refund Amt:

Refund Date:

Transaction ID:

[redacted]

10-Sep-2014

Slendera

$84.97

18-Sep-2014

[redacted]

14-Sep-2014

Natural Cleanse

$74.95

18-Sep-2014

[redacted]

 

 

We hope this letter resolves all concerns related to Revdex.com Case #[redacted]. If any additional information is required, please let us know. 

Sincerely,

 

Consumer Advocate Services

Phone: ###-###-####

Fax: ###-###-####

Email: [redacted]

 

Online Product Offers

###-###-####

Dear Ms. [redacted],

[redacted] appreciates the opportunity to respond to the concerns presented in Case #[redacted] submitted by [redacted] on April 24, 2014.

10pt;">Our organization takes all consumer complaints seriously. We strive to provide outstanding customer service for every sale so we are always alarmed to hear that a customer has expressed dissatisfaction with their experience of doing business with us. We are committed to going above and beyond to ensure our customers are treated fairly by our company.  

MERCHANT RESOLUTION:   

To clarify, we do not send a bottle with a trial-sized amount of pills, we offer a trial period – a specific number of days - in which to try the product. Here is an excerpt from our Slendera Garcina Cambogia Terms & Conditions (Natural Cleanse Terms & Conditions are identical except for the pricing variance) which explains how the trial period works:

4. Purchases: In-Trial Offer: A trial offer provides the customer an opportunity to try our product risk free for 18 days from date of order, paying only shipping and handling fees of $4.95(USD). At the conclusion of the trial period, you will be billed the full purchase price of $84.97(USD) and enrolled in the monthly replenishment program, which provides you a month supply every 30 days at the low price of $79.97(USD) plus shipping and handling of $5.00(USD), totaling $84.97(USD).

 

Contact Customer Care at [redacted] for additional questions regarding purchase types.

Additionally, no document was falsified in the company’s response to the chargeback filed by [redacted]’s issuing bank. At order placement time, a tracking # was assigned to the order:  [redacted].  [redacted] confirms the package was delivered in [redacted] at 11:38 am on December 12, 2013 (See attachment for delivery details). 

Despite the fact that chargeback filed on March 25, 2014 was ultimately settled in the Merchant’s favor, [redacted] has issued the following refund checks as detailed below: 

Order # :

Order Date:

Product:

Refund Amt:

Refund Date:

Check #:

[redacted]

23-Dec-2013

Slendera

$84.97

1-May-2014

[redacted]

23-Dec-2013

Shipping Insurance

$2.99

1-May-2014

[redacted]

25-Dec-2013

Natural Cleanse

$74.99

1-May-2014

[redacted]

25-Dec-2013

Shipping Insurance

$2.97

1-May-2014

[redacted]

$165.92

 

We hope this letter resolves all concerns related to Revdex.com Case #[redacted]. If any additional information is required, please feel free to contact us.

Online Product Offers appreciates the opportunity to respond to the concerns presented in Case #[redacted] submitted by [redacted] on January 2, 2014.Our organization takes all consumer complaints seriously. We strive to provide outstanding customer service for every sale so we are always...

alarmed to hear that a customer has expressed dissatisfaction with their experience of doing business with us. We are committed to going above and beyond to ensure our customers are treated fairly by our company.  MERCHANT RESOLUTION:  On January 17, 2014, Online Product Offers issued the following refunds back onto [redacted] Reed’s [redacted] ending [[redacted]] as detailed below:Order #[redacted] -- Order Date 12/14/2013 – $84.97 – Transaction ID: [redacted]Order #[redacted] -- Order Date 12/18/2013 – $74.99 – Transaction ID: [redacted]Order #[redacted] -- Order Date 12/30/2013 – $0.99 – Transaction ID: [redacted]Order #[redacted] -- Order Date 12/30/2013 – $0.97 – Transaction ID: [redacted] We hope this letter resolves all concerns related to Revdex.com Case #[redacted]. If any additional information is required, please let us know. Sincerely,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Yes, I received the check yesterday and will be depositing it tomorrow.  Thank you so much for your assistance in this matter.  Have a great year!

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear Dispute Resolution Consultant, Online Product Offers appreciates the opportunity to respond to the concerns presented In Case #[redacted] submitted by [redacted] on March 30, 2015. Our organization takes all consumer complaints seriously. We strive to provide outstanding...

customer service for every sale so we are always alarmed to hear that a customer has expressed dissatisfaction with their experience of doing business with us. We are committed to going above and beyond to ensure our customers are treated fairly by our company. MERCHANT RESOLUTION: As a measure of willingness to provide outstanding customer service, Online Product Offers has Issued the following refunds to [redacted] as detailed below: Total Refund Amt: $164.92 We hope this letter resolves all concerns related to Revdex.com Case #[redacted]. If any additional information is required, please let us know.Sincerely,Nlchole P[redacted]Consumer Advocate Services[redacted]

Online Product Offers appreciates the opportunity to respond to the concerns presented In Case #[redacted] submitted by [redacted] on November 17, 2014. Our organization takes all consumer complaints seriously. We strive to provide outstanding customer service for every sale so we are always...

alarmed to hear that a customer has expressed dissatisfaction with their experience of doing business with us. We are committed to going above and beyond to ensure our customers are treated fairly by our company. MERCHANT RESOLUTION: Per Corporate policy, only ONE refund per product can be Issued. Online Product Offers has Issued the following refund to [redacted], as detailed below: total refund $89.97 We hope this letter resolves all concerns related to Revdex.com Case #[redacted], If any additional information is required, please let us know.

Online Product Offers appreciates the opportunity to respond (by fax) to the concerns presented In Case #[redacted]  submitted by [redacted] on December 31,2013. As we do not have access to this case from the Revdex.com website, the response Is delayed; the letters Informing us that this case...

existed was not received until today (February 13,2014).
 
Our organization takes all consumer complaints seriously. we strive to provide outstanding customer service for every sale so we are always alarmed to hear that a customer has expressed dissatisfaction with their experience of doing business with us. We are committed to going above and beyond to ensure our customers are treated fairly by our company.
 
MERCHANT RESOLUTION:
Online Product Offers has Issued the following refunds back onto [redacted] ending in [[redacted]] as detailed below:
 
[redacted] 30-Dec-2013 Shipping Ins $0.99 13-Feb-2014 [redacted] 30-Dec-2013 Shipping Ins $0.97 13•Feb•20l4 [redacted] 18-Jan-2014 Slendera $84.97 13-Feb-2014 [redacted]
6130967 24•Jan•2014 Natural Cleanse $74.99 l3•Feb•20l4 [redacted]
 
We hope this letter resolves all concerns related to Revdex.com Case #[redacted]. If any additional Information Is required, please let us know.
 
Sincerely,

RE: Revdex.com Case #[redacted]Dear Dispute Resolution Consultant,Online Product Offers appreciates the opportunity to respond to the concerns presented in Case #[redacted] submitted by [redacted] on July 14, 2015. Our organization takes all consumer complaints seriously. We...

strive to provide outstanding customer service for every sale so we are always alarmed to hear that a customer has expressed dissatisfaction with their experience of doing business with us. We are committed to going above and beyond to ensure our customers are treated fairly by our company.  MERCHANT RESOLUTION:  Per Corporate policy, only ONE refund per product can be issued. Online Product Offers has issued the following refund to [redacted], as detailed below:
Order #:   Order Date:   Product:    Refund Amt:   Refund Date:   Transaction ID:[redacted]   8-Jul-2015   Vita Ultra   $79.95           7/14/2015       [redacted]   4-Jul-2015   Slimera      $89.97           7/14/2015       [redacted] $169.92 <total refund amt>
We hope this letter resolves all concerns related to Revdex.com Case #[redacted]. If any additional information is required, please let us know. Sincerely,Nichole P[redacted]Consumer Advocate Services[redacted]Email: [redacted]