Slendera Garcinia

December 12, 2013

Revdex.com

4428 N 12th Street

Phoenix AZ 85014

 

RE: Revdex.com Case #[redacted]

Online Product Offers appreciates the opportunity to respond to the concerns...

presented in Case #[redacted], submitted by [redacted] on December 9, 2013.

Our organization takes all consumer complaints seriously. We strive to provide outstanding customer service for every sale so we are always alarmed to hear that a customer has expressed dissatisfaction with their experience of doing business with us. We are committed to going above and beyond to ensure our customers are treated fairly by our company.  

 

MERCHANT RESOLUTION:  

 

On Tuesday, December 10, 2013, Online Product Offers decided to issue a refund check (mailed out 12/12/13) as detailed below:
[redacted]  --  Order #[redacted]  --  $84.97  --  12/11/2013  --  Check #[redacted]
We hope this letter resolves all concerns related to Revdex.com Case #[redacted]. If any additional information is required, please let us know. 

Sincerely, 

Consumer Relations

Phone: [redacted]

Fax: [redacted]

Email: [redacted] 

Online Product Offers

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

Online Product Offers appreciates the opportunity to respond to the concerns presented in Case #[redacted] submitted by [redacted] on September 9, 2014. Our organization takes all consumer complaints seriously. We strive to provide outstanding customer service for every sale...

so we are always alarmed to hear that a customer has expressed dissatisfaction with their experience of doing business with us. We are committed to going above and beyond to ensure our customers are treated fairly by our company.  MERCHANT RESOLUTION:  As a measure of willingness to provide outstanding customer service, Online Product Offers has issued the following refunds back onto [redacted]’s [redacted] ending [[redacted]], as detailed below:Order # : Order Date: Product: Refund Amt: Refund Date: Transaction ID:[redacted]1-Sep-2014 Slendera $35.00 5-Sep-2014[redacted] $49.97 10-Sep-2014 2389723356 $84.97 [redacted]5-Sep-2014 Natural Cleanse $35.00 5-Sep-2014[redacted] $39.95 10-Sep-2014 2394872803 $74.95 $159.92 <-- total amount refundedWe hope this letter resolves all concerns related to Revdex.com Case #[redacted]. If any additional information is required, please let us know. Sincerely,

Our organization takes all consumer complaints seriously. We strive to provide outstanding customer service for every sale so we are always alarmed to hear that a customer has expressed dissatisfaction with their experience of doing business with us. We are committed to going above and beyond to ensure our customers are treated fairly by our company.  
As a measure of willingness to provide outstanding customer service, Online Product Offers has issued the following refunds back onto [redacted] card

Online Product Offers appreciates the opportunity to respond to the concerns presented in Case #[redacted] submitted by [redacted] on January 13, 2014.

 Our organization takes...

all consumer complaints seriously. We strive to provide outstanding customer service for every sale so we are always alarmed to hear that a customer has expressed dissatisfaction with their experience of doing business with us. We are committed to going above and beyond to ensure our customers are treated fairly by our company.  

MERCHANT RESOLUTION:  

Online Product Offers has issued the following refunds back onto [redacted]’s [redacted] ending [[redacted]] as detailed below:

 

Order # :

Order Date:

Product:

Refund Amt:

Refund Date:

Transaction ID:

[redacted]

17-Dec-2013

Shipping Ins

$2.99

24-Jan-2014

[redacted]

21-Dec-2013

Natural Cleanse

$79.99

24-Jan-2014

[redacted]

22-Dec-2013

Shipping Ins

$2.97

24-Jan-2014

[redacted]

24-Dec-2013

Shipping Ins

$2.97

24-Jan-2014

[redacted]

 

One additional refund will occur in check form due to a faulty communication link between the issuing bank and the merchant’s bank:

Order # :

Order Date:

Product:

Refund Amt:

Check Date:

Check #

[redacted]

16-Dec-2013

Slendera

$89.97

27-Jan-2014

[redacted]

 

We hope this letter resolves all concerns related to Revdex.com Case #[redacted]. If any additional information is required, please let us know. 

Sincerely,

Nichole Peterson

Consumer Advocate Services

Response Submitted on 05/18/2015

Dear Ms. [redacted],

Online Product Offers appreciates the opportunity to respond to the concerns presented in Case #[redacted] submitted by [redacted] on June 23, 2014. 

Our organization takes all consumer complaints seriously. We strive to provide outstanding customer...

service for every sale so we are always alarmed to hear that a customer has expressed dissatisfaction with their experience of doing business with us. We are committed to going above and beyond to ensure our customers are treated fairly by our company.  

MERCHANT RESOLUTION:  

It was just an unfortunate coincidence that Ms [redacted]’s card was hit with suspicious activity shortly after placing the Slendera Garcina Cambogia + [redacted] order; a quick internet search reveals the extent of issue many people are experiencing with [redacted].

Online Product Offers would like to assure both the Revdex.com and Ms. [redacted] that the questionable charge is not from us nor is the company who initiated the charge affiliated with our company in any way.

The S&H charges ($4.95 + $4.97) incurred when the Slendera Garcina Cambogia + [redacted] orders were placed will be the only charges Ms. [redacted] will see from us as her account has been suspended. 

We hope this letter resolves all concerns related to Revdex.com Case #[redacted]. If any additional information is required, please let us know. 

Sincerely,

Consumer Advocate Services

Phone: [redacted]

Fax: [redacted]

Email: [redacted]

Online Product Offers

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

January 15, 2014
Ms. [redacted]
Revdex.com

[redacted]
RE: Revdex.com Case #[redacted]
Dear Ms. [redacted],
Online Product Offers...

appreciates the opportunity to respond to the concerns presented In Case #[redacted],
submitted by [redacted] on January 13, 2014.
Our organization takes all consumer complaints seriously. We strive to provide outstanding customer service for every sale so we are always alarmed to hear that a customer has expressed dissatisfaction with their experience of doing business with us. We are committed  to going above and beyond to ensure our customers are treated fairly by our company.
MERCHANT RESOLUTION
On January 15, 2014, Online Product Offers issued the following refunds back onto [redacted]'s [redacted] ending  [[redacted]] as detailed below:
• Order #[redacted] --Order Date 11/3/2013-$4.95- Transaction ID: [redacted]
• Order #[redacted] --Order Date 11/3/2013-$0.99- Transaction ID: [redacted]
• Order #[redacted] -•Order Date 11/3/2013-$4.94- Transaction ID: [redacted]
• Order #[redacted] -•Order Date 11/3/2013-$0.97- Transaction ID: [redacted]
• Order #[redacted] -•Order Date 11/17/2013-$84.97-Transaction ID: [redacted]
• Order #[redacted]••Order Date 11/21/2013-$74.99- Transaction ID: [redacted]
• Order #[redacted]-•Order Date 12/17/2013- $89.97-Transaction ID: [redacted]
• Order #[redacted] --Order Date 12/19/2013-$2.99- Transaction ID: [redacted]
• Order #[redacted] -•Order Date 12/21/2013-$79.99-Transaction ID: [redacted]
We hope this letter resolves all concerns related to Revdex.com Case #[redacted]. If any additional Information  Is required, please let us know.
Sincerely,
[redacted] Consumer Relations Phone: [redacted]
Fax: [redacted]
Email: [redacted]
Online Product Offers

[redacted]

Online Product Offers appreciates the opportunity to respond to the concerns presented in Case #[redacted] submitted by [redacted] on January 6, 2014.

 

10pt;">Our organization takes all consumer complaints seriously. We strive to provide outstanding customer service for every sale so we are always alarmed to hear that a customer has expressed dissatisfaction with their experience of doing business with us. We are committed to going above and beyond to ensure our customers are treated fairly by our company.  

 

MERCHANT RESOLUTION:  

 

On January 10, 2014, Online Product Offers issued Check #[redacted] in the amount of $72.02 to reimburse [redacted] for the returned Slendera Garcinia Cambogia order #[redacted] which was placed on 12/4/2013. While the check has not been cashed yet, we are confident that it has arrived and is in [redacted]’s possession (or will be shortly).

 

We hope this letter resolves all concerns related to Revdex.com Case #[redacted]. If any additional information is required, please let us know. 

Sincerely,

 

 

Consumer Advocate Services

Phone: [redacted]

Fax: [redacted]

Email: [redacted]

 

 

Online Product Offers

Dear Dispute Resolution Consultant,   Online...

Product Offers appreciates the opportunity to respond to the concerns presented in Case #[redacted] submitted by [redacted] on December 04, 2014.   Our organization takes all consumer complaints seriously. We strive to provide outstanding customer service for every sale so we are always alarmed to hear that a customer has expressed dissatisfaction with their experience of doing business with us. We are committed to going above and beyond to ensure our customers are treated fairly by our company.     MERCHANT RESOLUTION:     Per Corporate policy, only ONE refund per product can be issued. Online Product Offers has issued the following refund to [redacted], as detailed below:  
Order # : Order Date: Product: Refund Amt: Refund Date: Transaction ID:
[redacted] 1-Dec-2014 Slendera $84.97 18-Dec-2014 [redacted]

$84.97 <total refund amt>
    We hope this letter resolves all concerns related to Revdex.com Case #[redacted]. If any additional information is required, please let us know.  Sincerely,   [redacted] Consumer Advocate Services Phone: ###-###-#### Fax: ###-###-#### Email: [redacted]   Online Product Offers [redacted] ###-###-#### [redacted]

Online Product Offers appreciates the opportunity to respond to the concerns presented in Case #[redacted] submitted by [redacted] on December 1, 2013.

 

Our organization takes all consumer complaints seriously. We strive to provide outstanding customer service...

for every sale so we are always alarmed to hear that a customer has expressed dissatisfaction with their experience of doing business with us. We are committed to going above and beyond to ensure our customers are treated fairly by our company.  

 

MERCHANT RESOLUTION:  

 

Online Product Offers is in the midst of transitioning all incoming customer traffic to a new call center; we fully expect this change to mitigate the majority consumer complaints.  Unfortunately a small percentage of the phone line redirects made during the transfer have had issues but we expect everything to be fully functioning again within the next few days. 

 

A full refund has been issued back onto [redacted]’ MasterCard ending [[redacted]] as detailed below:

 
Order #[redacted] -- $84.97 – Refunded 12/2/2013 – Trans ID: [redacted]
 

 

We hope this letter resolves all concerns related to Revdex.com Case #[redacted]. If any additional information is required, please let us know. 

Sincerely,

 

 

Consumer Relations

Phone: ###-###-####

Fax: ###-###-####

Email: [redacted]

 

Online Product Offers

###-###-####

Dear Dispute Resolution Consultant,

 

Online Product Offers appreciates...

the opportunity to respond to the concerns presented in Case #[redacted] submitted by [redacted] on October 9, 2014.

 

Our organization takes all consumer complaints seriously. We strive to provide outstanding customer service for every sale so we are always alarmed to hear that a customer has expressed dissatisfaction with their experience of doing business with us. We are committed to going above and beyond to ensure our customers are treated fairly by our company.  

 

MERCHANT RESOLUTION:  

 

As a measure of willingness to provide outstanding customer service, Online Product Offers has issued the following refund checks to [redacted], as detailed below:

 

 

Order # :

Order Date:

Product:

Refund Amt:

Refund Date:

Check:

[redacted]

15-Sep-2014

Slendera

$84.97

16-Oct-2014

[redacted]

19-Sep-2014

Natural Cleanse

$74.95

16-Oct-2014

[redacted]

$159.92

 

 

We hope this letter resolves all concerns related to Revdex.com Case #[redacted]. If any additional information is required, please let us know.

Dear Ms. [redacted],

Online Product Offers appreciates the opportunity to respond to the concerns presented in Case #[redacted] submitted by [redacted] on July 16, 2014. 

Our organization takes all consumer complaints seriously. We strive to provide outstanding...

customer service for every sale so we are always alarmed to hear that a customer has expressed dissatisfaction with their experience of doing business with us. We are committed to going above and beyond to ensure our customers are treated fairly by our company.  

MERCHANT RESOLUTION:  

Online Product Offers does refund for RMA’ed returns, we do not issue refunds for product which is marked “Return to Sender”. Below is an excerpt from our Terms and Conditions:

30-Day Return Policy

We take great pride in the quality of the products we offer and your satisfaction is our ultimate goal. In the event you need to return an item to us, you have thirty (30) days from the date of purchase to contact us and request a refund. IN ORDER TO PROCESS A REFUND, ALL RETURNS MUST BE PRE-APPROVED AND ASSIGNED A RETURN MERCHANDISE AUTHORIZATION (RMA) NUMBER. PRODUCT RETURNED WITHOUT PRIOR AUTHORIZATION (RETURN TO SENDER) WILL FOREFIT REFUND.

Contact Customer Care for an RMA Request at ###-###-#### or [redacted].

An additional company directive states that any customer who has filed a dispute with their bank is ineligible for refunds; notification was received on 26-July-2014 that Chargeback #[redacted] was initiated by Ms. [redacted]’s issuing bank on 21-July-2014. 

We are making an exception to multiple policies in this case and have issued a refund back onto Ms. [redacted]’s [redacted] [ending [redacted]] as detailed below:

Order # : Order Date: Product: Refund Amt: Refund Date: Transaction ID:[redacted] 21-Jun-2014 Slendera $84.97 4-Sep-2014 [redacted]

We hope this letter resolves all concerns related to Revdex.com Case #[redacted]. If any additional information is required, please let us know. 

Sincerely,

Consumer Advocate Services

Phone: ###-###-####

Fax: ###-###-####

Email: [redacted]

Online Product Offers

This is a dishonest, illegal, and immoral business. They called me shortly after ordering to find out how much weight I wanted to lose. They assumed the product was for me. When I said it was none of their business and asked why the rep why she wanted to know, she said "because you're fat". What kind of business represents themself like this? Their trial charges did not match the offer or the confirmation email. The terms are hidden in small print that $85.85 and $74.85 would be charged to my pay option after 14 and 18 days respectively for their two products...which by the way did not work after 14 days of consumption...I actually gained weight. When I called to cancel and ask for the charges to be reversed, they said no, that wasn't part of the terms. I immediately called my credit card company and opened an investigation. This company then called me at 11:50 PM which is against the law! You cannot call a customer at that hour. When I mentioned this to the phone rep (must have been a call center in India), they agreed to finally reverse my charges. I told them I was going to still report their business practices to the appropriate authority, they told me If I did that, I wouldn't be able to get the refund which again is against law...they threatened me. I again proceeded to them they just committed another crime, they said the money will be returned to my credit card and hung up. DO NOT PURCHASE THEIR PRODUCTS... SLENDERA AND NATURAL CLEANSE.

Online Product Offers appreciates the opportunity to respond to the concerns presented in Case #[redacted], submitted by [redacted] on January 10, 2014.Our organization takes all consumer complaints seriously. We strive to provide outstanding customer service for every sale so we are...

always alarmed to hear that a customer has expressed dissatisfaction with their experience of doing business with us. We are committed to going above and beyond to ensure our customers are treated fairly by our company.  MERCHANT RESOLUTION:  On Tuesday, January 14, 2014, Online Product Offers issued refunds back onto [redacted]’s [redacted] ending [[redacted]] as detailed below:Order #[redacted] -- Order Date 9/28/2013– $84.97 – Transaction ID: [redacted]Order #[redacted] -- Order Date 10/2/2013 --$74.99 – Transaction ID: [redacted]Order #[redacted] -- Order Date 11/2/2013 – $2.97 – Transaction ID: [redacted]Order #[redacted] -- Order Date 12/30/2013 – $2.97 – Transaction ID: [redacted]Order #[redacted] -- Order Date 12/30/2013 – $0.97 – Transaction ID: [redacted]Order #[redacted] -- Order Date 12/30/2013 – $0.99 – Transaction ID: [redacted]We hope this letter resolves all concerns related to Revdex.com Case #[redacted]. If any additional information is required, please let us know. Sincerely,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Online Product Offers appreciates the opportunity  to respond (by fax) to the concerns presented In Case #[redacted] submitted by [redacted] on February 5,2014. As we do not have access to this case from  the Revdex.com website, the  response Is delayed; the letter Informing...

us that this case existed was not received until today (February 13,2014).
 
Our organization takes all consumer complaints seriously. we strive to provide outstanding customer service for every sale so we are always alarmed to hear that a customer has expressed dissatisfaction with their experience of doing business with us. We are committed to going above and beyond to ensure our customers are treated fairly by our company.
 
MERC:HANT RESOLUTION:
 
Online Product Offers has Issued the following refunds back onto [redacted] ending [[redacted]) as detailed below:
5283845 27-Dec-2013 Slendera $84.97 13-Feb-2014 [redacted] 30-Dec-2013 Shipping Ins $2.99 1-Jan-2014 [redacted]
 
We hope this letter resolves all concerns related to Revdex.com Case #[redacted]. If any additional Information Is required, please let us know.
 
Sincerely,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

They hid the actual offer and price behind a very deceptive limited time offer. It appeared as if--you purchased these "diet pills" before a certain date they'd be only $10 a piece, 2 weeks later they charge you $85 for 1 of the bottles, then $75 for the other, 2 weeks later another $89. they said the offer was for only PART of the bottle!! On Dec. 23rd. they closed my account & refunded me for $120, not the total cost, but I took it & promised to stop contacting me about anything. Dec. 30th I receive ANOTHER bottle of slendera and I see shipping charges charged to my bank account. I called [redacted] and [redacted]?? said that my account was closed and this bottle was a gift?! I had to ask him to remove the shipping costs! I asked how I could ship this bottle back to them and he wouldn't give me an address or way to do it. I do not trust that this is over and I won't see additional charges! Their email is bogus too! [redacted]