Slimware Utilities Holdings, Inc (Mindspark)

Dear Mr***,We are sorry to hear of your continued difficulty. We had suggested the approach we did after reviewing our records and saw no indication that the agent deleted any documents from your computer or otherwise accessed unnecessary folders to complete the specific fixes to your PC as indicated.We understand that you wish to seek local help for this issue. Unfortunately, we would not be able to provide you with compensation for any computer work completed by other technicians. What we can do, however, is relieve you of the inconvenience of finding and hiring such a local technician, and provide that service free of charge. We will ensure that one of our best, highly skilled technicians will work with you directly to work through this matter.We had attempted several times to reach you to do this, but have been unsuccessful to date. Please email us directly at *** to set up a time that is convenient for you and our technician to speak. Thank you.Sincerely,The Slimware Support Team

Revdex.com, We have reviewed the complaint and assisted the customer with uninstalling our DriverUpdate™ program from hercomputer Additionally, we provided the customer with direct access to a support agent for any further issues We trust this resolves
all concerns and closes the matter. Thank you.The Slimware Utilities Support Team Sincerely,

Dear Ms.***,Thank you for submitting your inquiry through the Revdex.com. We were most concerned when we received it, since the practices described are directly contrary to our standards and expectationsWith the information you provided, we thoroughly searched our records
to find your mother’s account and the call itself. We were unable to find any record of the account or the call, however, which leads us to believe that it may have been a different company all together.Slimware Utilities is a trusted company that has provided millions of users with desktop support software. We are part of a publicly traded, United States-based company, and we hold ourselves, marketing and customer-service agents to very high standards. If we had been able to identify the account in this case, we would most definitely be rectifying the situation. If you believe that it was, in fact, our company, we would greatly appreciate your confirming that the information in your Revdex.com inquiry matches that which your mother provided at software purchase. If you find that she provided different information, especially and including the email address, please forward that to us, and we will search further and hope to provide a prompt resolution. Alternatively, we would be happy to set up a time to discuss this by phone, or even to have one of our agents help you remove any software from your mother’s PC. Please email us at *** and provide a date and 2-hour window that is good for a skilled and trusted agent to call and assist you.We do regret that you and your mother experienced this. While we believe it was a different company, we will still be available to help you resolve this if possible. Thank you very much for your attention.Sincerely,Slimware Utilities Support

Mr***,Thank you for sharing your experience with usWe are sorry to hear that it hasn’t been everything we had hoped.Slimware Utilities is a trusted company that has provided millions of users with help cleaning out unwanted programs with our SlimCleaner Plus tool and help locating and
installing outdated drivers with the DriverUpdate utility The company and its technology continue to win praise by respected authorities in the software industry and to receive recommendations via the community.According to our records, you were not charged for these transactionsEach order that was attempted was cancelled or voided due to invalid information provided at the time of purchase.Your credit union may have put a temporary hold on your accountBecause you were never ultimately charged, we cannot refund these monies; however, your credit union should remove the temporary holds shortly, if they haven’t done so alreadyFor more information on this, you will need to contact your credit union directly.For further help with Slimware Utilities or the products we offer, please visit our support site at http://help.slimwareutilities.com. Sincerely, The Slimware Utilities Support Team

Dear Ms***,We truly apologize for the unusual experience you’ve had with products from Slimware UtilitiesWe are a trusted company that has provided millions of users with help cleaning out unwanted programs with our SlimCleaner Plus™ tool and help locating and installing outdated drivers
with the DriverUpdate™ utility. The company and its technology continue to win praise by respected authorities in the software industry and to receive recommendations via the cloud-sourced community. We can assure you, our products are not malware. I see that you’ve made two purchases from us over the last several months; the first was in November for DriverUpdate in the amount of $32.03, and that purchase was refunded to you on August (as you noted)The second purchase, of SlimCleaner Plus, was made in January of this year in the amount of $A refund of this purchase was issued by us on August of this year; please note that once a refund is issued, it can take anywhere from 5-business days for funds to reappear in your online account as the money makes its journey from our bank to yours, and 1-billing cycles in a mailed statement (if you receive one)As of today, neither window of time has elapsed.We hope this addresses your concerns. If we can be of additional help, please feel free to get in touch with our support team at any time with an email to [email protected] regards,***

Complaint: ***
I am rejecting this response because: I followed the directions that suggested that Slimware had inadvertently placed the missing files in the recycle binI have carefully reviewed my recycle bin and the missing files are not thereApparently, the missing files were deleted by Slimware or moved to a hidden locationSince Slimware maintains meticulous records of customer contacts, I recommend that the Slimware employee who interacted with my computer system be questioned as to his actionsI believe that Slimware should take responsibility for his actionsI will be engaging a local Computer Analysis Company to assist me in this matterI would be satisfied if Slimware would share the results of their employee review as to the actions that were taken and if Slimware would reimburse me for the expense that I will incur with the local Computer Analysis Company.
Regards,
*** ***

Mr***, Thank you for sharing your experience and concerns with usOn February 3, 2016, we reached out to you privately to address these concernsSlimware Utilities VP of Customer Service reached out to you and your refund was processed on February 3, Additionally, a Tier II tech agent
was able to help you fix any problems you may have had with your computerSlimware Utilities is a trusted company that has provided millions of users with help cleaning out unwanted programs with our SlimCleaner Plus tool and help locating and installing outdated drivers with the DriverUpdate utility. Now, with Slimware Premium Support, we are able to provide users with personal overall computer helpThe company and its technology continue to win praise by respected authorities in the software industry and to receive recommendations via the communityWe assume that your issues have been addressed and correctedIf you need any more help, please let us know- Slimware Utilities Support

Dear Ms***, Thank you for your commentsWe are sorry to hear that your experience isn’t all that we hoped it would beSlimware Utilities is a trusted company that has provided millions of users with help cleaning out unwanted programs with our SlimCleaner Plus tool and help locating
and installing outdated drivers with the DriverUpdate utility. The company and its technology continue to win praise by respected authorities in the software industry and to receive recommendations via the communitySince filing your original complaint, you have also contacted our customer support team where they provided you with uninstall instructionsIf you have followed these directions and you are still experiencing please let us know so that we can better assist you by emailing [email protected]. Please keep in mind that even though you remove our software and any buireminders, you may still see advertisements for Slimware Utilities’ products on the various websites you may visit, where ads are presented by the site owners and their ad-network services, not by Slimware UtilitiesThank you again for contacting Slimware UtilitiesSincerely, Slimware Utilities Support

Thank
you for your commentsWe are sorry to hear that your experience isn’t all that
we hoped it would beTo
uninstall DriverUpdate from Windows 7, you need to make sure that your copy of DriverUpdate is not runningEven
though it may not appear on the screen, DriverUpdate's active scan
process may
be activeIf you see the DriverUpdate icon in the task-bar that means that
it’s active process is still runningTo de-activate itRight click on the
DriverUpdate icon and click "Shut Down."Next, you need to open the control panelTo
open it, open the Start Menu then click Control Panel.The third step is to open the Windows Program ManagerDo this
by clicking on the icon that says "Program - Uninstall a program".When the Windows Program Manager is open, just locate the
DriverUpdate icon in the listSelect it and click "Uninstall".A small dialog will pop up asking if you want to uninstall
Click YES.That's it! Doing an uninstall this way will remove all of
DriverUpdate's active components from your computerIf you need any more help,
or want to see these step-by-step instructions with pictures, please visit the
DriverUpdate help site at support.driverupdate.net-
Slimware Utilites Support

Dear Mr***,Thank you for sharing your experience with usWe are sorry to hear that it hasn’t been everything we had hoped.Slimware Utilities is a trusted company that has provided millions of users with help cleaning out unwanted programs with our SlimCleaner Plus tool and help locating and
installing outdated drivers with the DriverUpdate utility. The company and its technology continue to win praise by respected authorities in the software industry and to receive recommendations via the community.We have confirmed that your refund is processingPlease allow 5-business days for the credit to be reflected on your card. Please let us know if you do not see your refund reflected in your account so we can investigate furtherYou should have received a separate email confirming the refundIf you do not receive this email, please let us know.If you need help uninstalling DriverUpdate, please check out our uninstall FAQs located at http://support.driverupdate.net/Home?pType=dUpdate&sctype=Driver_Update&pName=Dr...⇄ further assistance with Slimware Utilities or the products we offer, please visit our support site at http://help.slimwareutilities.com.Sincerely,The Slimware Utilities Support Team

Mr***,I would like to connect you with one of our support specialists, ***He has offered to help you completely uninstall the software from your computerThis process involves setting up a remote connection between you and *** so that he can uninstall the software for youIf you are agreeable to this, let's schedule a time when you are available to set up the remote sessionI have forwarded your contact information to *** and he will reach out to your for scheduling.Regards,***

Mr***,I would like to connect you with one of our support specialists, ***He has offered to help you completely uninstall the software from your computerThis process involves setting up a remote connection between you and *** so that he can uninstall the software for youIf you are agreeable to this, let's schedule a time when you are available to set up the remote sessionI have forwarded your contact information to *** and he will reach out to your for scheduling.Regards,***

Mr***,Thank you for sharing your experience with usWe are sorry to hear that it hasn’t been everything we had hoped.Slimware Utilities is a trusted company that has provided millions of users with help cleaning out unwanted programs with our SlimCleaner Plus tool and help locating and
installing outdated drivers with the DriverUpdate utility The company and its technology continue to win praise by respected authorities in the software industry and to receive recommendations via the community.According to our records, you were not charged for these transactionsEach order that was attempted was cancelled or voided due to invalid information provided at the time of purchase.Your credit union may have put a temporary hold on your accountBecause you were never ultimately charged, we cannot refund these monies; however, your credit union should remove the temporary holds shortly, if they haven’t done so alreadyFor more information on this, you will need to contact your credit union directly.For further help with Slimware Utilities or the products we offer, please visit our support site at http://help.slimwareutilities.com. Sincerely, The Slimware Utilities Support Team

In accordance with our day money back guarantee, we have refunded Mr***’s $purchase of DriverUpdate on July 14, Additionally, we reached out to Mr*** directly to address his issues with his computer and compensation If you require more information regarding this
complaint, please let us know Thank you, The Slimware Utilities Support Team

In accordance with our day money back guarantee, we have refunded Mr***’s $purchase of DriverUpdate on July 14, Additionally, we reached out to Mr*** directly to address his issues with his computer and compensation If you require more information regarding this
complaint, please let us know Thank you, The Slimware Utilities Support Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** The company I complained about contacted me and, hopefully, resolved the issueThank you for your help ** ***

Revdex.com, We have reviewed the complaint and assisted the customer with uninstalling our DriverUpdate™ program from hercomputer Additionally, we provided the customer with direct access to a support agent for any further issues We trust this resolves
all concerns and closes the matter. Thank you.The Slimware Utilities Support Team Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear Mr***, Thank you for your commentsWe are sorry to hear that your experience isn’t all that we hoped it would be. It sounds like you have installed DriverUpdate and you just need to uninstall it To uninstall DriverUpdate from Windows, you need to make sure that your copy of
DriverUpdate is not runningEven though it may not appear on the screen, DriverUpdate's active scan process may be activeIf you see the DriverUpdate icon in the task-bar that means that it’s active process is still runningTo de-activate itRight click on the DriverUpdate icon and click "Shut Down." Next, you need to open the control panelTo open it, open the Start Menu then click Control PanelThe third step is to open the Windows Program ManagerDo this by clicking on the icon that says "Program - Uninstall a program"When the Windows Program Manager is open, just locate the DriverUpdate icon in the listSelect it and click "Uninstall"A small dialog will pop up asking if you want to uninstallClick YESThat's it! Doing an uninstall this way will remove all of DriverUpdate's active components from your computerSlimware Utilities is a trusted company that has provided millions of users with help cleaning out unwanted programs with our SlimCleaner Plus tool and help locating and installing outdated drivers with the DriverUpdate utility. The company and its technology continue to win praise by respected authorities in the software industry and to receive recommendations via the cloud-sourced community If you need any more help, or want to see these step-by-step instructions with pictures, please visit the DriverUpdate help site at support.driverupdate.net Sincerely, Slimware Utilities Support Team

We have reviewed your inquiry and are sad to hear you have not had the experience we would have desiredWe have issued a refund for your purchase as requested and have extended the subscription for one year at no charge so that you may enjoy the services our product has to
offer. Please free to contact us if you have any questions. Thank you, The Slimware Support Team