Slimware Utilities Holdings, Inc (Mindspark)

Mr. [redacted], Thank you for sharing your experience and concerns with us. On February 3, 2016, we reached out to you privately to address these concerns. Slimware Utilities VP of Customer Service reached out to you and your refund was processed on February 3, 2016. Additionally, a Tier II tech agent...

was able to help you fix any problems you may have had with your computer. Slimware Utilities is a trusted company that has provided millions of users with help cleaning out unwanted programs with our SlimCleaner Plus tool and help locating and installing outdated drivers with the DriverUpdate utility.  Now, with Slimware Premium Support, we are able to provide users with personal overall computer help. The company and its technology continue to win praise by respected authorities in the software industry and to receive recommendations via the community. We assume that your issues have been addressed and corrected. If you need any more help, please let us know. - Slimware Utilities Support

Dear Ms. [redacted],Thank you for sharing your experience and concerns with us. We regret that you encountered any inconvenience and are appreciate this opportunity to respond.  In fact, our Vice President responsible for the call-support line called you twice to address your concerns, but was only...

able to leave you messages.Please be assured that Slimware Utilities is a trusted company that has provided millions of users with help locating and installing outdated or missing drivers with the DriverUpdate™ utility.  Your call to activate that software should have been easy and smooth, as we design all our products and services to be.  During your call, after activation, you were likely offered our new service, Slimware Premium Support, which provides 24/7 assistance with computer troubles. You were under no obligation to purchase it, and we carefully train our representatives to make that clear. We are sorry if your experience did not meet that standard.  We have located the call, listened to it, and will be providing coaching to the agent based on your experience.As originally requested, your refund for DriverUpdate was processed on May 5th, and your product license expired at that time.To clarify our status, please be aware that our software products have qualified as a Microsoft Partner, Gold Application Development. This means that our business and our developers meet the highest level of standards in developing software for Microsoft® Windows® and is what the agent was trying to convey.We hope that your issues have been addressed and corrected. If you need any more help, including speaking with our Vice President, please let us know by emailing us at [email protected] the best time and method of reaching you. Thank you.- Slimware Utilities Support Team

Dear Mr. [redacted], We are sorry to hear that your experience wasn’t everything we hoped it would be. Please be assured that Slimware Utilities is a trusted company that has provided millions of users with help locating and installing outdated or missing drivers with the...

DriverUpdate™ utility and aids in cleaning out unwanted programs with our SlimCleaner Plus™ tool. We believe that you may have taken a path to install the DriverUpdate and SlimCleaner Plus software after clicking on one of our advertisements.  To ensure that you no longer receive scan and similar notifications from appearing on your computer, you will need to uninstall the program, if you haven’t done so already.Here’s how you can do that:1. To uninstall the software, you need to make sure that your copies of DriverUpdate and SlimCleaner Plusare not running. Even though it may not appear on the screen, the programs’ active scan processes may be active.  If you see the program’s icon in the system tray at the bottom of your monitor that means that its active process is still running. To de-activate it. Right click on the icons and click "Exit".2. Next, you will need to open the control panel. To do this, open the Start Menu and then click Control Panel.3. The third step is to open the Windows Program Manager. Do this by clicking on the icon that says "Programs - Uninstall a program".4. When the Windows Program Manager is open, locate the DriverUpdate icon in the list. Select it and click "Uninstall". 5. A small dialog will pop up asking if you want to uninstall. Click YES.6. Repeat steps 4 and 5 for SlimCleaner Plus removal.Doing an uninstall this way will remove all of the programs’ active components from your computer.If you need any additional help, or want to view these step-by-step instructions with pictures, please visit the DriverUpdate help site at support.driverupdate.net.Sincerely,Slimware Utilities Support