Slimware Utilities Holdings, Inc (Mindspark)

Complaint: [redacted]
I am rejecting this response because:I 
Regards, although there has been an attempt at making this right, there was no mention of the Microsoft agent being brought in on the call, and no offer made to stop misrepresenting the product which: is not a Microsoft partner as renounced by the Microsoft agent, and also the unsolicited pop ups during my windows 10 installations were sneaky and underhanded in a way to suggest that it was Microsoft sending me to this company to continue with my windows installation... I think there is a law against hacking, and certainly it can't be right that after all components of ' slumware' were uninstalled, the pop up showed during installation of Windows 10.Adamantly, the Microsoft rep. Informed the slimware rep that he was being fraudulent, and really that is why I reject this solution.. I have not been satisfied to know that slim ware will no longer hack and make false claims..in addition, I have no idea where the refund went, there is no deposit to my account as yet.
[redacted]

Dear Ms. [redacted],Thank you for sharing your experience and concerns with us. We regret that you encountered any inconvenience and are appreciate this opportunity to respond.  In fact, our Vice President responsible for the call-support line called you twice to address your concerns, but was only...

able to leave you messages.Please be assured that Slimware Utilities is a trusted company that has provided millions of users with help locating and installing outdated or missing drivers with the DriverUpdate™ utility.  Your call to activate that software should have been easy and smooth, as we design all our products and services to be.  During your call, after activation, you were likely offered our new service, Slimware Premium Support, which provides 24/7 assistance with computer troubles. You were under no obligation to purchase it, and we carefully train our representatives to make that clear. We are sorry if your experience did not meet that standard.  We have located the call, listened to it, and will be providing coaching to the agent based on your experience.As originally requested, your refund for DriverUpdate was processed on May 5th, and your product license expired at that time.To clarify our status, please be aware that our software products have qualified as a Microsoft Partner, Gold Application Development. This means that our business and our developers meet the highest level of standards in developing software for Microsoft® Windows® and is what the agent was trying to convey.We hope that your issues have been addressed and corrected. If you need any more help, including speaking with our Vice President, please let us know by emailing us at [email protected] the best time and method of reaching you. Thank you.- Slimware Utilities Support Team

Dear Mr. [redacted], We are sorry to hear that your experience wasn’t everything we hoped it would be. Please be assured that Slimware Utilities is a trusted company that has provided millions of users with help locating and installing outdated or missing drivers with the...

DriverUpdate™ utility and aids in cleaning out unwanted programs with our SlimCleaner Plus™ tool. We believe that you may have taken a path to install the DriverUpdate and SlimCleaner Plus software after clicking on one of our advertisements.  To ensure that you no longer receive scan and similar notifications from appearing on your computer, you will need to uninstall the program, if you haven’t done so already.Here’s how you can do that:1. To uninstall the software, you need to make sure that your copies of DriverUpdate and SlimCleaner Plusare not running. Even though it may not appear on the screen, the programs’ active scan processes may be active.  If you see the program’s icon in the system tray at the bottom of your monitor that means that its active process is still running. To de-activate it. Right click on the icons and click "Exit".2. Next, you will need to open the control panel. To do this, open the Start Menu and then click Control Panel.3. The third step is to open the Windows Program Manager. Do this by clicking on the icon that says "Programs - Uninstall a program".4. When the Windows Program Manager is open, locate the DriverUpdate icon in the list. Select it and click "Uninstall". 5. A small dialog will pop up asking if you want to uninstall. Click YES.6. Repeat steps 4 and 5 for SlimCleaner Plus removal.Doing an uninstall this way will remove all of the programs’ active components from your computer.If you need any additional help, or want to view these step-by-step instructions with pictures, please visit the DriverUpdate help site at support.driverupdate.net.Sincerely,Slimware Utilities Support