Slimware Utilities Holdings, Inc (Mindspark)

Dear Mr***, We are sorry to hear that your experience wasn’t everything we hoped it would be. Please be assured that Slimware Utilities is a trusted company that has provided millions of users with help locating and installing outdated or missing drivers with the
DriverUpdate™ utility and aids in cleaning out unwanted programs with our SlimCleaner Plus™ tool. We believe that you may have taken a path to install the DriverUpdate and SlimCleaner Plus software after clicking on one of our advertisements. To ensure that you no longer receive scan and similar notifications from appearing on your computer, you will need to uninstall the program, if you haven’t done so already.Here’s how you can do that:1. To uninstall the software, you need to make sure that your copies of DriverUpdate and SlimCleaner Plusare not runningEven though it may not appear on the screen, the programs’ active scan processes may be active. If you see the program’s icon in the system tray at the bottom of your monitor that means that its active process is still runningTo de-activate itRight click on the icons and click "Exit".2. Next, you will need to open the control panelTo do this, open the Start Menu and then click Control PanelThe third step is to open the Windows Program ManagerDo this by clicking on the icon that says "Programs - Uninstall a program"When the Windows Program Manager is open, locate the DriverUpdate icon in the listSelect it and click "Uninstall". A small dialog will pop up asking if you want to uninstallClick YESRepeat steps and for SlimCleaner Plus removal.Doing an uninstall this way will remove all of the programs’ active components from your computer.If you need any additional help, or want to view these step-by-step instructions with pictures, please visit the DriverUpdate help site at support.driverupdate.net.Sincerely,Slimware Utilities Support

Ms***, We’re sorry our products didn’t live up to your expectations. As requested, we have refunded your SlimCleaner Plus purchase of $and your additional purchase of DriverUpdate for $9.95, for a total of $Please allow 5-business days for this credit to be reflected on your
credit cardPlease be assured that Slimware Utilities is a trusted company that has provided millions of users with help cleaning out unwanted programs with our SlimCleaner Plus tool and locating and installing outdated drivers with the DriverUpdate utility. The company and its technology continue to win praise by respected authorities in the software industry and to receive recommendations via the online communityIf you need any more help with our programs, our Customer Support team is ready and waitingYou can reach them by email at [email protected] or by visiting the support site at support.driverupdate.net- The Slimware Utilities Support Team

Dear Mr***,We are sorry to hear that your experience hasn't been all that we had hopedYour refund was processed on February 1, It may take up to days for these funds to be reflected in your account.If you need any further assistance, please let know by emailing us at directly at
[email protected]. Sincerely,Slimware Utilities Support Team

Dear Ms***, I sincerely apologize for the inconvenience causedPlease restassured that your purchase and dealings with Slimware Utilities and Tech LiveConnect are legitimate and have not compromised your security. I havereviewed your purchases with us. You purchased the
DriverUpdate software(for Year, Computers) for the stated price of $29.97. You alsopurchased a 2-Year Extension of that software license for $9.95, as well as theSlimCleaner Plus Windows Optimizer software for an additional $9.95. Allthis was presented in your cart for the total amount of $49.87. I havegone ahead and refunded your purchase back to your MasterCard ending with 7558for $ You had called Tech Live Connect, which is a trusted third partythat we use to help activate your program over the phone. Again, they didnot use your information for any reason for which you would not have beeninformed, and they kept it secure We are looking into the statements madeby Dell Tech Support and we appreciate your bringing them to ourattention. Again, be assured that none of our software is a virus orotherwise malicious; rather, it serves only to provide positive benefits to PCusers such as yourself. In addition to clarifying the details of your transaction, Iwould like to schedule a call with you to go over any technical issues and helprestore sound if that is possible and also address any of your concerns overthe phone. I will call on Wednesday May 6th between the hoursof 9AM-5PM EDT. If there is an alternate time that works better for you,please do not hesitate to contact me before then. I hope this alleviates your concerns, and I look forward tospeaking with you to assist you further. Thank you. Regards,***The SlimwareUtilities Support Team why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We are sorry for any confusion Windows Installer may appear for a moment when the uninstall process begins, but this is only to initiate the uninstall processOnce you follow the prompts through, the program will be removed from your computer If you would like assistance with uninstalling, one of our support agents can help you in Live ChatThey can even remote access your computer, only with your permission, and help If you would like live assistance, please visit support.driverupdate.net and click on the Live Chat button - Slimware Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear Ms***, Thank you for bringing this matter to our attention and for your patience while we investigated your experienceWe have reviewed all interactions you had with our service team, and as a result, we are refunding your purchase in fullSlimware Utilities is a trusted company that
provides desktop support products and services such as DriverUpdate™, SlimCleaner Plus™, and Slimware Premium Support™, on which millions of users have relied. Your experience does not reflect that of our typical customer and did not meet our high company standardsOur service representatives are trained to assist with issues arising from our purchased software. In this instance our protocol was not followed. Upon learning of your issues with getting the DriverUpdate software on your other computers, the representative should have immediately transferred you to a software support representative to assist you. This should have been done without any need for purchasing additional support. Once again, your experience does not reflect that of our typical customer and we have communicated to our representatives the importance of following our procedures to ensure this doesn’t happen again. We have refunded the $for the DriverUpdate license feePlease allow 5-business days for this to be reflected on your online card account statement, and 1-billing cycles for any mailed statement that you might receive After that time, please let us know if you do not see your refund reflected in your account, and we can investigate further You also should receive a separate email from Slimware Utilities confirming the refundIf you do not receive this email, please let us knowIn the meantime, you still may need to uninstall your DriverUpdate software. You can find helpful information on how to uninstall the software in our FAQs located at *** For any further assistance, please visit our support site at *** or email our support team directly at *** Sincerely, Slimware Utilities Support

Thank you for sharing your experience with usWe are sorry to hear that it hasn’t been everything we had hoped. Slimware Utilities is a trusted company that has provided millions of users with help cleaning out unwanted programs with our SlimCleaner Plus tool and help locating and installing
outdated drivers with the DriverUpdate utility The company and its technology continue to win praise by respected authorities in the software industry and to receive recommendations via the community As requested, we processed your refund as part of our money back guarantee on March 3, Please allow 5-business days for the credit to be reflected on your credit card.Please let us know if you do not see your refund reflected in your account so we can investigate furtherYou should have received a separate email confirming the refundIf you do not receive this email, please let us knowYou do not need to contact your credit card company to receive this refund. For further assistance with Slimware Utilities and the products we offer, please visit our support site at http://help.slimwareutilities.com. Sincerely, The Slimware Utilities Support Team

Dear Ms***,We truly apologize for the unusual experience you’ve had with products from Slimware UtilitiesWe are a trusted company that has provided millions of users with help cleaning out unwanted programs with our SlimCleaner Plus™ tool and help locating and installing outdated drivers
with the DriverUpdate™ utility. The company and its technology continue to win praise by respected authorities in the software industry and to receive recommendations via the cloud-sourced community. We can assure you, our products are not malware. I see that you’ve made two purchases from us over the last several months; the first was in November for DriverUpdate in the amount of $32.03, and that purchase was refunded to you on August (as you noted)The second purchase, of SlimCleaner Plus, was made in January of this year in the amount of $A refund of this purchase was issued by us on August of this year; please note that once a refund is issued, it can take anywhere from 5-business days for funds to reappear in your online account as the money makes its journey from our bank to yours, and 1-billing cycles in a mailed statement (if you receive one)As of today, neither window of time has elapsed.We hope this addresses your concerns. If we can be of additional help, please feel free to get in touch with our support team at any time with an email to [email protected] regards,***

Revdex.com, We have reviewed the complaint and assisted Mr*** with regaining access tohis computerWe did not uncover any action on the part of our phone representatives that would have caused the interruption; nevertheless, as always, we will continue to
monitor our call center processes to ensure our customers’ satisfaction. Additionally, we provided Mr. *** with direct access to a support agent for any further issues he may encounter We trust this resolves all concerns and closes the matter. Thank you. Sincerely, The Slimware Utilities SupportTeam

Dear Mr***,We are sorry to hear that your experience hasn't been all that we had hopedYour refund was processed on February 1, It may take up to days for these funds to be reflected in your account.If you need any further assistance, please let know by emailing us at directly at
[email protected]. Sincerely,Slimware Utilities Support Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We are sorry for any confusion Windows Installer may appear for a moment when the uninstall process begins, but this is only to initiate the uninstall processOnce you follow the prompts through, the program will be removed from your computer If you would like assistance with uninstalling, one of our support agents can help you in Live ChatThey can even remote access your computer, only with your permission, and help If you would like live assistance, please visit support.driverupdate.net and click on the Live Chat button - Slimware Support

Complaint: ***
I am rejecting this response because: I will retain my own expert to evaluate the situationIf your person did not delete my files then he hid them or damaged them so they could not be opened.
Regards,
*** ***

Thank you for your commentsWe are sorry to hear that your experience isn’t all that we hoped it would be. It sounds like you have installed DriverUpdate and you just need to uninstall it To uninstall DriverUpdate from Windows 7, you need to make sure that your copy of DriverUpdate is not
runningEven though it may not appear on the screen, DriverUpdate's active scan process may be activeIf you see the DriverUpdate icon in the task-bar that means that it’s active process is still runningTo de-activate itRight click on the DriverUpdate icon and click "Shut Down." Next, you need to open the control panelTo open it, open the Start Menu then click Control PanelThe third step is to open the Windows Program ManagerDo this by clicking on the icon that says "Program - Uninstall a program"When the Windows Program Manager is open, just locate the DriverUpdate icon in the listSelect it and click "Uninstall"A small dialog will pop up asking if you want to uninstallClick YESThat's it! Doing an uninstall this way will remove all of DriverUpdate's active components from your computerSlimware Utilities is a trusted company that has provided millions of users with help cleaning out unwanted programs with our SlimCleaner Plus tool and help locating and installing outdated drivers with the DriverUpdate utility. The company and its technology continue to win praise by respected authorities in the software industry and to receive recommendations via the cloud-sourced community If you need any more help, or want to see these step-by-step instructions with pictures, please visit the DriverUpdate help site at support.driverupdate.net Sincerely, Slimware Support Team

Ms***, We are sorry to hear that your experience wasn’t everything we hoped it would beSlimware Utilities is a trusted company that has provided millions of users with help cleaning out unwanted programs with our SlimCleaner Plus tool as well as offering support by locating and installing
outdated drivers with the DriverUpdate utility. The company and its technology continue to win praise by respected authorities in the software industry and our customersYou may have inadvertently installed DriverUpdate from one of our advertisements. In order to stop these scans and notifications from appearing on your computer, you will need to uninstall the programHere’s how you can do that: 1. To uninstall DriverUpdate, you need to make sure that your copies of DriverUpdate are not runningEven though it may not appear on the screen, the programs’ active scan processes may be active. If you see the program’s icon in the system tray at the bottom of your monitor that means that its active process is still runningTo de-activate itRight click on the icon and click "Exit"2. Next, you will need to open the control panelTo do this, open the Start Menu and then click Control Panel3. The third step is to open the Windows Program ManagerDo this by clicking on the icon that says "Programs - Uninstall a program"4. When the Windows Program Manager is open, locate the DriverUpdate icon in the listSelect it and click "Uninstall"5. A small dialog will pop up asking if you want to uninstallClick YESDoing an uninstall this way will remove all of the programs’ active components from your computerAdditionally, it appears that you opened a PayPal dispute on August 17, We processed your refund on April 18, 2017 and the dispute was closedIf you have not received these funds yet, it may take up to business days to be reflected on your accountIf you need any additional help, or want to view the step-by-step uninstall instructions with pictures, please visit the DriverUpdate help site by clicking hereSincerely, Slimware Utilities Support

Complaint: ***
I am rejecting this response because: When I go to uninstall it after closing it, it wants me to give the program INSTALLER permission to make changes to my computer. I don't want it reinstalled. I wanted it off of there. I deleted the file folder for the program. Closed it off my Start Up menu and Task Bar. It's still in my programs to uninstall menu but at least it no longer works
Regards,
*** ***

Ms***, We are sorry to hear that your experience wasn’t everything we hoped it would beSlimware Utilities is a trusted company that has provided millions of users with help cleaning out unwanted programs with our SlimCleaner Plus tool as well as offering support by locating and installing
outdated drivers with the DriverUpdate utility. The company and its technology continue to win praise by respected authorities in the software industry and our customersYou may have inadvertently installed DriverUpdate from one of our advertisements. In order to stop these scans and notifications from appearing on your computer, you will need to uninstall the programHere’s how you can do that: 1. To uninstall DriverUpdate, you need to make sure that your copies of DriverUpdate are not runningEven though it may not appear on the screen, the programs’ active scan processes may be active. If you see the program’s icon in the system tray at the bottom of your monitor that means that its active process is still runningTo de-activate itRight click on the icon and click "Exit"2. Next, you will need to open the control panelTo do this, open the Start Menu and then click Control Panel3. The third step is to open the Windows Program ManagerDo this by clicking on the icon that says "Programs - Uninstall a program"4. When the Windows Program Manager is open, locate the DriverUpdate icon in the listSelect it and click "Uninstall"5. A small dialog will pop up asking if you want to uninstallClick YESDoing an uninstall this way will remove all of the programs’ active components from your computerAdditionally, it appears that you opened a PayPal dispute on August 17, We processed your refund on April 18, 2017 and the dispute was closedIf you have not received these funds yet, it may take up to business days to be reflected on your accountIf you need any additional help, or want to view the step-by-step uninstall instructions with pictures, please visit the DriverUpdate help site by clicking hereSincerely, Slimware Utilities Support

Dear Ms.***,Thank you for submitting your inquiry through the Revdex.com. We were most concerned when we received it, since the practices described are directly contrary to our standards and expectationsWith the information you provided, we thoroughly searched our records
to find your mother’s account and the call itself. We were unable to find any record of the account or the call, however, which leads us to believe that it may have been a different company all together.Slimware Utilities is a trusted company that has provided millions of users with desktop support software. We are part of a publicly traded, United States-based company, and we hold ourselves, marketing and customer-service agents to very high standards. If we had been able to identify the account in this case, we would most definitely be rectifying the situation. If you believe that it was, in fact, our company, we would greatly appreciate your confirming that the information in your Revdex.com inquiry matches that which your mother provided at software purchase. If you find that she provided different information, especially and including the email address, please forward that to us, and we will search further and hope to provide a prompt resolution. Alternatively, we would be happy to set up a time to discuss this by phone, or even to have one of our agents help you remove any software from your mother’s PC. Please email us at *** and provide a date and 2-hour window that is good for a skilled and trusted agent to call and assist you.We do regret that you and your mother experienced this. While we believe it was a different company, we will still be available to help you resolve this if possible. Thank you very much for your attention.Sincerely,Slimware Utilities Support