Slimware Utilities Holdings, Inc (Mindspark)

Dear Mr. [redacted], We are sorry to hear that your experience wasn’t everything we hoped it would be. Slimware Utilities is a trusted company that has provided millions of users with help cleaning out unwanted programs with our SlimCleaner Plus tool as well as offering support by locating and...

installing outdated drivers with the DriverUpdate utility.  The company and its technology continue to win praise by respected authorities in the software industry and our customers. You may have inadvertently installed DriverUpdate from one of our advertisements.  In order to stop these scans and notifications from appearing on your computer, you will need to uninstall the program. Here’s how you can do that: 1.       To uninstall DriverUpdate, you need to make sure that your copies of DriverUpdate are not running. Even though it may not appear on the screen, the programs’ active scan processes may be active.  If you see the program’s icon in the system tray at the bottom of your monitor that means that its active process is still running. To de-activate it. Right click on the icon and click "Exit". 2.       Next, you will need to open the control panel. To do this, open the Start Menu and then click Control Panel. 3.       The third step is to open the Windows Program Manager. Do this by clicking on the icon that says "Programs - Uninstall a program". 4.       When the Windows Program Manager is open, locate the DriverUpdate icon in the list. Select it and click "Uninstall". 5.       A small dialog will pop up asking if you want to uninstall. Click YES. Doing an uninstall this way will remove all of the programs’ active components from your computer.  If you need any additional help, or want to view these step-by-step instructions with pictures, please visit the DriverUpdate help site at support.driverupdate.net.  Sincerely, Slimware Utilities Support

Dear Mr. [redacted], Thank you for your comments. We are sorry to hear that your experience isn’t all that we hoped it would be.  It sounds like you have installed DriverUpdate and you just need to uninstall it. To uninstall DriverUpdate from Windows, you need to make sure that your copy of...

DriverUpdate is not running. Even though it may not appear on the screen, DriverUpdate's active scan process may be active. If you see the DriverUpdate icon in the task-bar that means that it’s active process is still running. To de-activate it. Right click on the DriverUpdate icon and click "Shut Down." Next, you need to open the control panel. To open it, open the Start Menu then click Control Panel. The third step is to open the Windows Program Manager. Do this by clicking on the icon that says "Program - Uninstall a program". When the Windows Program Manager is open, just locate the DriverUpdate icon in the list. Select it and click "Uninstall". A small dialog will pop up asking if you want to uninstall. Click YES. That's it! Doing an uninstall this way will remove all of DriverUpdate's active components from your computer. Slimware Utilities is a trusted company that has provided millions of users with help cleaning out unwanted programs with our SlimCleaner Plus tool and help locating and installing outdated drivers with the DriverUpdate utility.  The company and its technology continue to win praise by respected authorities in the software industry and to receive recommendations via the cloud-sourced community. If you need any more help, or want to see these step-by-step instructions with pictures, please visit the DriverUpdate help site at support.driverupdate.net. Sincerely, Slimware Utilities Support Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] The company I complained about contacted me and, hopefully, resolved the issue. Thank you for your help.  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  When I go to uninstall it after closing it, it wants me to give the program INSTALLER permission to make changes to my computer.  I don't want it reinstalled.  I wanted it off of there.  I deleted the file folder for the program.  Closed it off my Start Up menu and Task Bar.  It's still in my programs to uninstall menu but at least it no longer works.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because I didn't receive use of the defective product that I purchased.  Furthermore I don't trust this company, as they continuously bombarded me with false renewal notices for FixCleaner when I had un unlimited subscription, which didn't even work.  There is no reason for me to want to do future business with this untrustworthy company.  I also caution other prospective customers who might be considering doing business with this company.  In essence this company is abandoning its Fix Cleaner product because it isn't reliable.  I REJECT THE COMPANY'S OFFER TO REPLACE ITS DEFECTICE FIXCLEANER WITH ANOTHER PRODUCT FROM THE SAME COMPANY.  I WANT TO BE REFUNDED FOR BUTING A DEFECTIVE PRODUCT ($59.95).  THIS DOESN'T EVEN CONSIDER THE MANY HOURS I HAVE SPENT HASSELING WITH THIS COMPANY.  THANK YOU Revdex.com!
Regards,
[redacted]

Dear Ms. [redacted], We are sorry to hear that your experience wasn’t up to our usual high standards. Slimware Utilities is a trusted company that has provided millions of users with help cleaning out unwanted programs with our Slimware® SlimCleaner™ tool and help locating and installing outdated...

drivers with the Slimware® DriverUpdate™ utility.  The company and its technology continue to win praise by respected authorities in the software industry and to receive recommendations via the cloud-sourced community. We also offer Slimware Premium Support™, which provides 24/7 assistance with computer troubles. You were under no obligation to purchase it, and we carefully train our representatives to make that clear.  While computer drivers may also be available for free directly from manufacturers' websites, DriverUpdate™ offers one central driver program where you can scan & download drivers, backup & restore your computer and more. We have refunded your DriverUpdate™ purchase for $39.92 in accordance with our 60-Day Money-Back Guarantee. Additionally, we have refunded your purchase of Slimware Premium Support for $99.99. Please allow 5-10 business days for the credits to be reflected on your card. If you still have DriverUpdate on your computer, you will need to uninstall the program. Here’s how you can do that: 1. To uninstall DriverUpdate, you need to make sure that your copies of DriverUpdate are not running. Even though it may not appear on the screen, the programs’ active scan processes may be active.  If you see the program’s icon in the system tray at the bottom of your monitor that means that its active process is still running. To de-activate it. Right click on the icon and click "Exit". 2. Next, you will need to open the control panel. To do this, open the Start Menu and then click Control Panel. 3. The third step is to open the Windows Program Manager. Do this by clicking on the icon that says "Programs - Uninstall a program". 4. When the Windows Program Manager is open, locate the DriverUpdate icon in the list. Select it and click "Uninstall". 5. A small dialog will pop up asking if you want to uninstall. Click YES. Doing an uninstall this way will remove all of the programs’ active components from your computer. We are reviewing the call you had with the Slimware Premium Support agent and will be taking appropriate actions to ensure better experiences. For further assistance with Slimware Utilities or the products we offer, please visit our support site at http://support.slimware.com/. Sincerely, The Slimware Utilities Support Team

Ms. [redacted], Slimware Utilities is a trusted company that has provided millions of users with help cleaning out unwanted programs with our SlimCleaner Plus tool and locating and installing outdated drivers with the DriverUpdate utility.  The company and its technology continue to win praise by...

respected authorities in the software industry and to receive recommendations via the online community. The charge you referenced is for the purchase of DriverUpdate that was made on February 11, 2016. After the purchase, you received an email with registration details and  the statement Your bank statement will show a charge by "Slimware Utilities.” Also, it’s worth noting that before receiving a payment confirmation email, all Slimware Utilities installations features two confirmation prompts that users must click to confirm their desire to continue the purchase; if the user does not consent to the purchase terms on these screens, then no payment is charged. As requested, we have refunded your DriverUpdate purchase of $29.97. Please allow 5-10 business days for the credit to be reflected on your account.If you need any more help with our programs, our Customer Support team is ready and waiting. You can reach them by email at [email protected] or by visiting the support site at support.driverupdate.net. - Slimware Utilities Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Mr. [redacted], We are sorry to hear that you are unhappy with Slimware. You purchased the FixCleaner Unlimited on January 8, 2017. As part of that license, you agreed that we could provide updates to the software to continue to help you clean and optimize your PC’s operating system and other...

installed software.  At this time, we are providing a full-scale update by replacing FixCleaner with another one of our product offerings, Slimware® SlimCleaner® software, which we consider to be superior to FixCleaner.  Much like FixCleaner, SlimCleaner offers one location to perform computer maintenance and helps remove unwanted programs and files from your computer.  SlimCleaner also offers the One-Click Scan feature, which analyzes your entire system to identify the factors that may be affecting performance and security, then fixes those items with just one click, which FixCleaner does not provide. You had purchased a long-term FixCleaner subscription; however, we are no longer offering or servicing FixCleaner, as noted above.  We are instead providing you a 10-year subscription to Slimware® SlimCleaner® software, which is well more than triple in value to your original subscription purchase and provides superior desktop support and service to that of FixCleaner. Further, this new license term, combined with your FixCleaner license term to date, should provide top support for not only the average lifespan of your computer, but should exceed it. As we mentioned in our email to all users on January 11, 2018, the update and transition from FixCleaner to SlimCleaner will be effective February 7, 2018, when we will no longer be servicing or updating FixCleaner software, including taking down all website access to the associated services. To get started with SlimCleaner, please download the software from [redacted]. Once installed, click Register and enter your email address and registration key. Due to privacy purposes, we cannot post your registration key here; however, it was emailed to you on January 11 subject line “SlimCleaner Plus Registration Key.” If you need any help getting started with SlimCleaner our agents are able to help you. Please visit the SlimCleaner help site  [redacted] where you can review our FAQs, send an email, or start a live chat session with one our technicians.  - Slimware Support

Revdex.com:
I have reviewed the 2nd response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Your efforts are much appreciated, as Slimware Support has agreed to fully refund my $59.95 subscription cost for the defective FixCleaner software that I had purchased via a check.
Thank you again, regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for your comments. We are sorry to hear that your experience isn’t all that we hoped it would be.  It sounds like you have installed DriverUpdate and you just need to uninstall it. To uninstall DriverUpdate from Windows 7, you need to make sure that your copy of DriverUpdate is not...

running. Even though it may not appear on the screen, DriverUpdate's active scan process may be active. If you see the DriverUpdate icon in the task-bar that means that it’s active process is still running. To de-activate it. Right click on the DriverUpdate icon and click "Shut Down." Next, you need to open the control panel. To open it, open the Start Menu then click Control Panel. The third step is to open the Windows Program Manager. Do this by clicking on the icon that says "Program - Uninstall a program". When the Windows Program Manager is open, just locate the DriverUpdate icon in the list. Select it and click "Uninstall". A small dialog will pop up asking if you want to uninstall. Click YES. That's it! Doing an uninstall this way will remove all of DriverUpdate's active components from your computer. Slimware Utilities is a trusted company that has provided millions of users with help cleaning out unwanted programs with our SlimCleaner Plus tool and help locating and installing outdated drivers with the DriverUpdate utility.  The company and its technology continue to win praise by respected authorities in the software industry and to receive recommendations via the cloud-sourced community. If you need any more help, or want to see these step-by-step instructions with pictures, please visit the DriverUpdate help site at support.driverupdate.net. Sincerely, Slimware Support Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Ms. [redacted], Thank you for your patience. We are sorry to hear that your experience hasn’t been everything we hoped it would be. Slimware Utilities is a trusted company that has provided millions of users with help cleaning out unwanted programs with our SlimCleaner Plus tool and help locating and...

installing outdated drivers with the DriverUpdate utility.  Recently, we started providing personal assistance with computer troubles with Slimware Premium Support. Slimware Utilities and its technology continue to win praise by respected authorities in the software industry and to receive recommendations via the community. As requested, we have refunded your Slimware Premium Support purchase of $129.00. These funds should become available within the next few days. You also received a phone call from us on March 7, 2016 relaying this information. If you need any further assistance from Slimware Utilities regarding any of our products, please visit help.slimwareutilities.com. Sincerely, The Slimware Utilities Support Team

Complaint: [redacted]
I am rejecting this response because:We've already attempted to remove your corrupt software, but you have obviously coded the software in such a [fraudulent] way that prevents removal.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will add right here that I appreciate you returning both fee's to me. Every dollar means a lot to me right now. I also appreciate your professional attitude and believe it will stead you well for your personal and professional future as you move ahead.  I move ahead too and thank you kindly for this resolution.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I 
Regards, although there has been an attempt at making this right, there was no mention of the Microsoft agent being brought in on the call, and no offer made to stop misrepresenting the product which: is not a Microsoft partner as renounced by the Microsoft agent, and also the unsolicited pop ups during my windows 10 installations were sneaky and underhanded in a way to suggest that it was Microsoft sending me to this company to continue with my windows installation... I think there is a law against hacking, and certainly it can't be right that after all components of ' slumware' were uninstalled, the pop up showed during installation of Windows 10.Adamantly, the Microsoft rep. Informed the slimware rep that he was being fraudulent, and really that is why I reject this solution.. I have not been satisfied to know that slim ware will no longer hack and make false claims..in addition, I have no idea where the refund went, there is no deposit to my account as yet.
[redacted]