Sling TV L.L.C.

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. After reviewing your account we would like to offer you a prorated refund in the amount of $We value you as a customer and
hope that you are willing to come back in the futureIf you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.comTell us why here

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After a review of your account, we would like to offer you a two month refund in the amount of $
and cancelling your account immediately If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We apologize for the inconvenience that this has caused you.The disputed charges totaling $for all the extra packages added in error have already been refunded back to your credit/debit card, as of August 29. We definitely would like to have you back
as a customerWhile the Sling Blue package is now $per month, we would be happy to give you $off that price for the first six months of serviceSimply contact us at 1-888-893-to place your order, or just log back in with your email and password to re-sign.Please let us know if you have any further questions or comments. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing your account, we show that you started your day free trial on 6/18/We will be
unable to refund the monthly charges, totaling $60.00, as we have no record of an attempt to cancel it prior to 11/29/If you have any such record or evidence, please respond to this e-mail with it so we can reconsider your case.On 11/29/2017, you started a month pre-pay device promotion, totaling $At this time, we will be unable to refund the charges for this promotion as there was an equipment order which is either en route to, or has been delivered to your addressThe equipment will have to be returned to the manufacturer with proof provided of the return before a refund can be issued.For instructions on returning your equipment, please go to support.roku.com and visit their page Instructions for Returns and Warranty Replacements.Once you have sent the device back, please email us with the tracking number at [email protected] you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Regards, *** ** *** ***
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Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. For your trouble, we can offer you a full refund If you are amenable to this offer, please respond to this e-mail with
your acceptance, Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. Your account is currently cancelled effective end of cycle, you will continue to recieve services until
2017-06-13. Unfortunately, we will be unable to refund any additional charges for the services on this account as we have no record of a prior attempt to cancel itIf you have any such record or evidence, please respond to this e-mail with it so we can reconsider your case. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. After review of your account, we would like to offer you a full refund for $If you are amendable to this offer, please
respond with your agreement. At that time the account will be cancelled effective immediately and the refund will be processed at that timeRefunds are processed back onto the credit/debit card originally used for payment in 5-business days. Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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Hello *** M Flanagan, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with usWe do offer local channels on Sling TV: *** *** *** *** *** ***s, are only available in select
marketsYour location determines your Designated Market Area (DMA) and which channels you will receive based on your zip codeThe game with the *** *** *** was on a FOX local channel and based on your zip code we do not currently carry local channels for your regionTo see how locals work please visit how do local channels work on Sling TV? Our records indicate that your account was used for a portion of the period for which you have requested a refundWe are unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable pre-paid serviceWe have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future charges please don't hesitate to contact us with any questions or concerns***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I understand that the yearly cost has not changed as I just checked the web site now and see that the yearly cost is still at $
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
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Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. I show that your account *** is canceled and has been canceled since this date 2015-11-We only have two
charges for you in the amount of $for Aug 20th and $for Sept 21st 2015. If you are still being charged currently by *** you may have an account set up with them for Sling TVUnfortunately we cannot cancel this account you will need to contact *** for thisHere is the information for you to contact *** Customer Service to cancel your subscription through them ***. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations*** www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to mePlease reachout to me if you need the card information The account is under my husbands email, ***
Sincerely,
*** ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. We would like to offer to cancel your account immediately with a refund in the amount of $If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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Hello ***, We are sorry to hear that we were not able to come to an agreeable resolution regarding your billingWe are a prepaid service and are unable to issue refunds for partial or unused monthsWe do want to confirm again that the account is set to cancel at the end of the cycle to avoid any future charges. *** **
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Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us After reviewing your account we’d be happy to issue a refund for the *** *** ***
fight in the amount of $If you are amendable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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Complaint: ***
I am rejecting this response because: I spoke to a customer service representative yesterday at Sling & they informed me that the email address used to create a fraudulent account under my name is ***.***@aol.com & that is NOT my email address so I suggest you reach out to that email address & refund my money immediately
Sincerely,
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Hello *** ***, We apologize for the inconvenience that this has caused youOur records are showing you had a duplicate account that has been found, canceled and refunded. The disputed charges are being refunded back to your Credit/Debit card and should appear on your statement in 5-
business daysPlease let us know if you have any further questions or commentsRegards, Sling TV Customer Service ***
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Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedAfter we reviewing our records we do not show any prior attempt to cancel the services.We can offer you a refund in the amount of $If you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedWe were unable to locate the account based on the email that was providedPlease send us the email that was associated with your
account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We would like to apologize for any inconvenience you may have experienced with us.Here is a copy of the link where you can view your local channels by entering in your zip code.How do local channels work on Sling TV?The local channels for *** *** *** *** are only available in select marketsYou signed up for a free trial on September 14th, and we give our customers this free trial in order to see if they would like the serviceWe will not be able to refund this account since the subscription was cancelled after the free trial was over.Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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