Sling TV L.L.C.

Complaint: [redacted] I am rejecting this response because:see attached Sincerely, [redacted]

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedFor your trouble, we can offer you If you are amenable to this offer, please respond to this e-mail with your acceptance, Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedWe do not show any cancellation requests to our email address of [email protected] and we do show connectivity on this Sling TV account during the last month.For your trouble, we can offer you a refund of $for one month of serviceIf you are amenable to this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your accountPlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Currently, your account has been set to cancel at the end of your current cycle on 10/8/to stop any future payments from being taken.We are unable to refund the charges on the account to your card at this time as Sling TV is a prepaid serviceIf you require an exchange for a defective unit, please contact [redacted] .Please don't hesitate to contact us with any questions or concernsRegards, [redacted] [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and they have finally resolved the issue Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:I did not & would not order itI already have a *** Sincerely, [redacted] ***

Hello ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.as a courtesy , we'd offer $If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us We are unable to issue a refund to your accountIf you wish to trouble shoot with us we would be more than happy to resolve your issuesIf you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Escalations [email protected] www.sling.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is probably the best I can hope for from youI will never again use your services and will caution my friends against them as well Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:I have the email confirmation saying my account was cancelledI consider it theft that sling tv charged me again and refused to refund my money Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThis is all I asked for from the customer service representative in the first place Sincerely, [redacted]

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us Upon reviewing your account, we show the PPV fight was ordered on 1/19/Once the PPV fight has been ordered, it is non-refundable We make our best efforts to try and prevent accidental orders by requiring a two-step verification process, as well as access to the accountIf someone has access to your account we advise changing your password and setting up parental locks to prevent purchases without your knowledge We'd be happy to help walk you through this processTo prevent any unauthorized orders from happening, visit our website at help.sling.com to view our FAQs on how to set up parental controls on your device Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Escalations [email protected] www.sling.com

Complaint: [redacted] I am rejecting this response because: I was promised this refund weeks ago and after days had not received itUntil the refund shows in my bank account, I will not accept this responsePreviously they mentioned it could take 5-business days Sincerely, [redacted]

Hello [redacted] ,We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused Our website does show the locals channel you will qualify for when you sign up for serviceThe Sling Blue was removed from your account and on your 1/13/bill there was a credit for $10.88.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com

Hello, [redacted] We apologize for the inconvenience that this has caused youWe have researched the payment issue and need more informationCan you please send us a copy of your Credit/Debit card statement showing the charges totaling $in dispute, along with the first six and last four numbers of the card in question? We will use this information to further research your case and escalate the issue with our billing provider if necessaryWe know that it's frustrating to see charges on your bill that you were certain you did not makeWe hope to resolve this for you as soon as possibleRegards, Sling TV Customer [email protected] www.sling.com

Complaint: [redacted] I am rejecting this response because: They did not give me my refundI offered to send the rebate back as I did not use itMy year old daughter tried to set up this service without me knowledgeShe is a minor and cannot accept the terms from the Sling Tv websiteI want my dollars backThank You, [redacted] Sincerely, [redacted] ***

Hello, [redacted] We apologize for the inconvenience that this has caused youWe have been able to find and resolve your payment issueWe identified the account tied to the charges and have cancelled it to avoid any future chargesA total of $will be refunded back to your credit/debit card and should appear on your statement in 5-business daysAny additional charges disputed must be addressed with your bank or other financial institutionWe would also suggest checking with anyone in your household who might have access to your card information to ensure that they did not order the service without your authorizationIf you suspect any fraudulent activity on your card, please contact your bank or card issuer immediatelyPlease let us know if you have any further questions or commentsRegards, Sling TV Customer Escalations [redacted] [redacted]

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with usAfter reviewing your account when you applied the [redacted] Promotion you selected the Sling Orange for $this pushed your service out to October 10, to cover the credit of $After reviewing the call, you asked the phone agent to switch your subscription to the $Arabic Mosaic planSince your account has the current billing cycle until October you were set to be charged $for the monthsHowever, the $credit on your account was applied with a remaining balance of $which was chargedFor your trouble, we can issue a refund for the $and adjust the billing cycle to reflect the $promotion to July Please don't hesitate to contact us with any questions or concerns Regards, [redacted] [redacted]

Complaint: [redacted] I am rejecting this response because: I do not feel is right that you allow child to create accounts and also because the service was cancelled on his phone and for wathever glitch reason in the system you did not received until I made an earlier complaint with your chat supportYou can cancel the access as of immediatelly and I guess to be fair for both parties charge me for the period from 28th - Nov 1st Sincerely, [redacted]

Hello [redacted] , We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedAfter a review of your account and the content of the conversation with you and Sling TV we did offer the [redacted] for free in which we did ship to you We value you as a long time customer with Sling TV and offer to ship you a [redacted] Premiere Plus absolutely free once we have proof of return of the [redacted] Sling TV charges is $for the [redacted] Premiere Plus, however, we will be shipping you one for this inconvenience at no extra costThe instructions will advise that there is no prepaid shipping label as you requestedWe would also like to offer to refund you the shipping amount as we are unable to provide the prepaid labelThe [redacted] device has been shipped to you and will have to be returned to the manufacturer with proof provided of the return before a [redacted] Premiere Plus can be issued.For instructions on returning your equipment, please go to support.***.com and visit their page Instructions for Returns and Warranty Replacements.If you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com