Sling TV L.L.C.

Hello *** ***, We apologize for the inconvenience that this has caused youWe have escalated the double payment issue with our billing providers and should have a resolution for you shortlyWe apologize for the delay and will keep you updated when the issue has been
resolved. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations***www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you for correcting the mistake.
Sincerely,
*** *** *** *** ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After review of your account, we would like to offer you a full refund for the *** Fight for $If
you are amendable to this offer, please respond with your agreement and the account will be cancelled effective immediately and the refund will be processed back onto the credit/debit card on file in 5-business days. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. We understand how frustrating technical issues can be for our customers, especially ones that do not get resolved quicklySling TV
is committed to continuously improving our service and customer experienceWe are pioneering a new platform for Live TV and we take all our customer's feedback seriouslyWe have reported the issue with the Xbox One to our engineers and they are working around the clock to get this resolved as quickly as possibleWe do not have any additional information about the issue, at this time.After reviewing the account, we see that you have not taken advantage of our three month device bundle offerIf you would like to take advantage of this we would be more than happy to set you up with one. We have forwarded your channel request for CSN to our programming team for considerationWe will continue to add more channels as we find programming partners willing to serve customers in a new way and at an affordable price.Due to the inconvenience we would like to offer you $off for months starting on your next billing cycle dated 10/28/Please let us know how you would like us to proceed. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations*** www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. In reviewing the issue with your gift card, we have determined that the gift card in question was appropriately redeemed on your
account on 5/10/with the Sling Blue services.At this time we show your services are active through 6/10/We are only showing gift card on your accountDid you have another gift card you were trying to add? If you are amenable to this offer, please respond to this e-mail with your acceptance. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We are an *** based company that would be more than happy to contact you via a phone call for trouble shootingUpon the acceptance of this we will contact you directly to set up a day and time for trouble shooting.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations***@sling.com www.sling.com

Complaint: ***
I am rejecting this response because: It is not what I was Offered and I should not have had to go through this ** to start with
Sincerely,
*** ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After a review of your account, we would like to offer you a refund of $and we will cancel your account
immediatelyIf you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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Complaint: ***
I am rejecting this response because: the service should have been cancelled on 1/however one of my kids clicked on the appWhy can they charge me for something that I cancelledThe notes said cancel service on Jan yet they will only refund from june
Sincerely,
*** ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Based on the information that was provided in the complaint we were not able to locate the account in
questionPlease provide the email that you used to sign up with Sling TV.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We will be unable to refund any charges for the services on this account as we have no record of a prior
attempt to cancel itIf you have any such record or evidence (e.gcancellation email), please respond to this e-mail with it so we can reconsider your caseWe can confirm that your account has been cancelled on November 3, to avoid any future charges You will be able to view your Sling TV service until November 22, 2017.Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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Complaint: ***
I am rejecting this response because:You.aren't extending anything if th gift cards I purchased are being usedIf you are.extending it, AFTER the 10hours of phone calls I'd expect month's of service plus the credit $in gift cards I.purchase and make sure NO ONE ELSE HAS THIS ISSUE AGAINNOT JUST A WUICJ FIXThis problem needs to be.resolved across the boardI should be able to add those.cards myself
Sincerely,
*** ***

Hello ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. Upon reviewing your account, we show the PPV fight was ordered on 9/13/via a device on your accountOnce
the PPV fight is ordered it is non-refundable.We make our best efforts to try and prevent accidental orders by requiring a two-step verification, as well as access to the account If someone has access to your account, we advise changing your password and setting up parental locks to prevent purchases without your knowledgePlease don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. Your One Month Free Trial ended on June 11, and in review of your account you did not cancel your account until June
2017.Unfortunately, we will be unable to refund any charges for the services on this account as we have no record of a prior attempt to cancel itIf you have any such record or evidence please do submit it. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. In reviewing the issue with your gift card, we have determined that the gift card in question was appropriately redeemed on
your account on 5/12/2017.Your services are paid for through 6/25/The cost for the services was not increased to use the entire amount of the gift cardsIf your gift balance is more than the cost of one month of service, the cost of the selected service will be prorated as extra days of servicemonth of services for your account is $This would have covered from 5/12/through 6/12/Since your gift cards were higher than the monthly charges this extended the time that your account was paid through.You must update your account with a credit card or add another gift card to continue service beyond this date.If you are amenable to this offer, please respond to this e-mail with your acceptance. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We apologize for the inconvenience that this has caused you. We are unable to provide a refund, as Sling cannot validate or invalidate fraud claims.If you suspect any fraudulent activity on your card, please contact your bank or card issuer immediately.Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations*** www.sling.com

Hello ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. Upon reviewing your account, we show the PPV fight was ordered on 9/15/on device listed on your account
Once the PPV fight is ordered it is non-refundable.We make our best efforts to try and prevent accidental orders by requiring a two-step verification, as well as access to the account If someone has access to your account, we advise changing your password and setting up parental locks to prevent purchases without your knowledgeWe'd be happy to help walk you through this processPlease don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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Complaint: ***
I am rejecting this response because:Once again, had Sling's system sent out a cancellation confirmation email showing my cancellation within the day trial period I would have a record of this wouldn't I? Their system does not acknowledge cancellation within the trial period They acknowledge your cancellation after this time because they've already got your money Sorry sling, you have the records showing I never used your service after I cancelled within the day trial period and we aren't paying a dime to you We will continue to fight this until you remove all charges
Sincerely,
*** ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We make our best efforts to try and prevent accidental orders by requiring a two-step verification process,
as well as access to the accountIf someone has access to your account we advise changing your password and setting up parental locks to prevent purchases without your knowledge. We'd be happy to help walk you through this processTo prevent any unauthorized orders from happening, visit our website at help.sling.com to view our FAQs on how to set up parental controls on your device.As a onetime courtesy we will can refund the *** PPV fightIf you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com