Sling TV L.L.C.

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. For your trouble, we can offer you $If you are amenable to this offer, please respond to this e-mail with your
acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meWe are still waiting for any signs of a refund but we will consider this case closedWe won't ever do business again with SlingTV
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
I have accepted the $a month for monthsBut, Need them to fix the problemIf every ip address in the whole country was from a different location than the address where the costumer lives, then the costumer would get a different programing on local channelsfor instants if someone lives in south CA and their ip is from north CA they would get local chanes (news and weather) from north CA... They need to go by the address where the costumer livesThey need to ask what major city is closer to them or where they get their local channels fromLike I live in Grimes county which is in Houston (right outside HoustonHouston is made up of a lot of countys (a dosen or more counties) I'm south of Navasta.. and Fox is my local news also abc 13, khou etc,etc... THANLS

Hello *** ***, Thank you for providing the return shipping tracking number for your deviceWe show that we did receive the deviceWe would like to offer you a full refund of the $charge on your accountPlease respond to this email with your approval, and we will make sure the
refund is processed.We are sad to see you go and hope you choose to use our services again in the futureTo sign up again, simply log into your account at sling.com and renew your subscription.Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations*** www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us We have reviewed your account and the Cloud DVR featureCurrently, Cloud DVR is not available on the Google Chrome Browser Player though it may be available in the futureThe DVR is available on the following devices: AirTV Player Amazon Devices Android TV Android Mobile Roku streaming players Roku TVs Apple TV (4th Gen) iPhone iPad iPod touch Xbox One Xbox One S Windows We would like to offer a $refund and to remove the Cloud DVR from the account so there will be no charges for it going forwardIf you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations ***@sling.com www.sling.com

Complaint: ***
I am rejecting this response because: I canceled in good faith through the provider that I obtained the service from (app)Sling TV has clear record that I did not use their service nor did I derive any benefit from their service for months, while they were charging me each monthThe right thing to do is to refund me for the unused service totaling $449.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
To Sling TV :This has been an unnecessary and bitter experience.Things should have not gotten to this point at all, the very first call to the customer service should have resolved this.The customer service team understood the problem but did nothingAnd most hilarious thing about this problem is that this was supposed to be a LG Promotion .Hope LG is aware of the pain this promotion is causing to their TV buyersI am not sure how Sling TV can be viable player in this digital market when the service is so bad.I am very very disappointed with Sling TV
Sincerely,
*** ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. The policy for the *** *** Promotion is for new customers only Receipt of a promo code is not a guarantee that it can
be used if all the conditions are not met. If you are amenable to this offer, please respond to this e-mail with your acceptance. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After review of your account, we would like to offer you a full refund for $If you are amendable to
this offer, please respond with your agreement, and at that time the account will be cancelled effective immediately and the refund will be processed back onto the credit/debit card originally used for payment. Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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Hello *** ***, Our records indicate that you do not have an adequate speed to avoid buffering within our applicationWe apologize for the inconvenience this may have caused you. We suggest hard wiring all your devices to maintain a consistent speed.We would like to offer you a refund in the amount of $for the Cloud DVRIf you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Regards, Sling TV Customer [email protected] www.sling.com

Initial Business Response /* (1000, 12, 2015/12/22) */
Hello ***,
We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused
However, your given email is not associated with an account in our system
Is there another email address you might have used that could be associated with your account?
If you could provide us with that information, we can proceed with your casePlease don't hesitate to contact us with any questions or concerns
Regards,
Sling TV Customer Service
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***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. For your trouble, we can offer you the full refund of DVR in the amount of $If you are amenable to this offer, please
respond to this e-mail with your acceptance.We are sorry to see you leave our service and hope you consider returning to Sling TV.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing the account we would like to refund the remaining months of service on the duplicate
accountIf you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations***@sling.com www.sling.com

Hello *** ***,
We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us
After review of your account, we would like to offer you a full refund for $Refunds are
processed back onto the original credit/debit card used for payment in 5-business daysIf you are amendable to this offer please respond with your agreement, and at that time the refund will be processed and the account will be cancelled effective immediately
Please don't hesitate to contact us with any questions or concerns
Regards,
*** ** *** ***
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Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing your account we have found that you were refunded $on October 10th, If you are
amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Based on the information that was provided in the complaint we were not able to locate the account in
questionPlease provide the email that you used to sign up with Sling TV.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.The Sling TV local channel offering is dependent on your level of service, your geographic location, and
Sling TV’s contractual and other rights to distribute local channelsNot all local channels may be purchased from Sling TV today, and some local channel content may include blackout restrictions.After review of your account, we do not have a call record for 9/10/If you could please provide us with the phone number you called in with, we can then search our call records. Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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Hello *** * ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us We have reviewed the Sling TV account under the provided email and show no charges on it
as it was cancelled during the day free trialCan you please provide the email address associated with the account which was charged? If you are unable to locate the information, but are logged in to a device, try the following: Open the Menu Navigate down to Settings Select Account and your email address will be shown here Please respond to your Revdex.com case with the exact email used to access Sling TV account so we can review your case Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us We have reviewed your account and show you signed up by phone with one of our sales agents on
1/29/Part of the disclosures we provide when an account is set up is the exact time and day the account will be billed and that Sling TV is a prepaid serviceThe email we send when an account is created also provides the date and time the first month of service will be billedOur records indicate the account was originally started on 1/29/at 8:PM EST, was billed for the first month on 2/5/at 8:PM EST then was cancelled at 9:PM ESTThe service was used before and after the charge, as recently as 2/6/at 1:PM EST As a one-time courtesy, we would like to offer to cancel your account immediately with a full refundIf you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations [email protected] www.sling.com