Sling TV L.L.C.

Complaint: ***
I am rejecting this response because:Of course it's my responsibility, which I followed through on several timesWhen I attempted to cancel my account with the small windows of time I had available to me during my trial period I was locked out of my accountI did this three times and did not have time to go searching for the other ways to fix a problem that you causedIt's your responsibility to ensure your website and accounts are working correctly, and seeing as they were not, it is still not my fault that I was unable to cancel my account in the proper window because you made it impossible to do easily and independentlyThe fault still lies with your websiteHaving an inhumane customer service policy is also a problem you seem to haveDo not say the responsibility lies with me when the equipment that I need to fulfill said responsibility doesn't work and I have to go out of my way to figure out what the problem is
Sincerely,
*** ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing this issue we found that a refund has been issued in the amount of $on December 19,
If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Complaint: ***
I am rejecting this response because:I did not use the services
Sincerely,
*** ***

Hello *** ***We apologize for the inconvenience that this has caused youWe have made some changes to our offers, and unfortunately the Roku Streaming Stick is no longer available as part of an offer to new and existing Sling TV customers.We do have a new offer available in which you can
receive a Roku Express device, free of charge, when you prepay for two months of the Sling TV base package of your choiceIf you would like to take advantage of this offer, simply go to sling.com/devices/offers to sign up. Please let us know if you have any further questions or comments. Regards, Sling TV Customer [email protected] www.sling.comTell us why here

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. We can issue you a refund once the *** Express device is returned. For instructions on returning your equipment,
please go to *** or you can also contact *** customer service at *** in regards to returning your device. Once the *** Express is returned, please provide us with the return tracking numberOnce that is received a full refund for $will be processed at that time and the account will be cancelled effective immediately. If you accept this offer please respond with your agreement. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations***
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Complaint: ***
I am rejecting this response because: *** has stated this is sling tvs responsibility and that makes sense*** did not sell me the product , sling tv didThis has been going on for monthsI am leaving for military training on March 6th and will not have phone or email access until JulyCan you send out the product I purchased ( the *** streaming stick) so that we can close this matter?
Sincerely,
*** ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us After reviewing your account, as a time courtesy, we would like to offer you a refund in
the amount of $for the PPV event that was orderedIf you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations [email protected] www.sling.com

Complaint: ***
I am rejecting this response because:While I cannot hear on the phone my husband called on that date because we were having issues with sling tv not showing up on our tv periodWe verified via phone that the account was cancelled and I would no longer have service after Dec 7thMy husband had an account too but you lost our entire household of service because you keep charging usNot only that I reread the cancellation notice and it says that if I do come back I would get $offSo that did not happen eitherMy household has been paying more than $a month to sling tvThe reason I know we did not want your service beyond the 7th is because we were only going to use my husband's accountNow we don't want your service periodThe reason we ended up with accounts is because we could not get his service to work so we added me to watch just one showWe thought his has been cancelled when in fact it had just been a problem on your end with the appI want my money returned periodReturn my moneyReturn my moneyI consider this to be a theftI am mad enough with your company I will take you to small claimsI may end up paying more up front to get my money back but in the end sling tv is going to pay for taking money out when we cancelledI am not sure what part of we don't want your service you don't understand but I am telling you I will take it as far as needed to get back that money.
Sincerely,
*** ***

We have reached out to this customer and made an offer to resolve the complaintTell us why here

Hello *** * ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing your account, we show that your Sling billed account was started with a month
prepay device promotion on 3/11/With this promotion you received a free Roku Express for prepaying for months of serviceAfter that your subscription was converted to a monthly subscription until you canceled your account on 7/14/As the services have been utilized on this account, we are unable to offer a refundPlease be advised that Sling TV is a pay in advance, non-refundable servicePlease review our Terms of Use here: ***If you have created a Sling TV account through ***, you will need to contact *** Customer Support by calling 1-888-283-or by going online to *** We are unable to make changes to ***-billed accounts and you will need to contact *** Customer Support in order to cancel your Sling TV subscription or request a refund. If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedAt the time your services are active you agree to our terms of use which indicate that the cancellation will take place at the end
of the billing cycle since we are a prepaid service.For your trouble, we can offer you a refund in the amount of $If you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with usAfter reviewing your account we do not have any record of a cancellation in July.We would like to offer
you a refund in the amount of $If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After a review of your account, we would like to offer the refund of $If you are amenable to this
offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us We have issued the refund for the *** PPV to your card that was on fileYou will need to contact your bank about the funds Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. Currently, your account has been set to cancel at the end of your current cycle on 10/10/to stop any future payments from
being taken.At this time, we will be unable to refund the charges on the account as there was an equipment order which is either en route to, or has been delivered to your addressThe equipment will have to be returned to the manufacturer with proof provided of the return before a refund can be issued.For instructions on returning your equipment, please go to *** and visit their page Instructions for Returns and Warranty Replacements.Once you have sent the device back, please email us with the tracking number at [email protected] you are amenable to this offer, please respond to this e-mail with your acceptance. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We apologize for the inconvenience that this has caused youAt this point your account has been set to cancel at the end of your current cycle on December to stop any future payments from being taken.Unfortunately, we are unable to refund the charges on the account
to your card at this time as there was an equipment order on the account which is either en route to, or has already been delivered to your addressIf you require an exchange for a defective unit, please contact apple directly at support.apple.com/apple-tv.Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations*** www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We have researched the case extensively and do not show any issues with the service on your accountWe did not
attempt to pass the blame on your internetWe have attempted to provide you with some easy and quick trouble shooting steps to try to resolve your buffering issues.We understand how frustrating technical issues can beWe would like to offer you a prorated refund for the time remaining in your billing cycle with the return of the deviceFor instructions on returning your equipment, please go to support.roku.com and visit their page Instructions for Returns and Warranty ReplacementsOnce you have sent the device back, please reply directly to this email with the tracking numberPlease let us know if you have any further questions or commentsIf you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer [email protected] www.sling.com

Complaint: ***
I am rejecting this response because:You completely disregarded my previous responseI have attached all your charges including the fraudulent onesI have no idea why you charged me twice in the beginningSo, I will repeat my previous response again - My husband has an account with you guys - american channels - got a free roku- you guys did not charge month at onceI have an account - indian channels - got a free roku - you guys charged me month at onceWhy????? My question is why is the indian subscription charged differently than the american subscription???? First of all I work full time and have no time to watch TVThe only reason I subscribed is because my favourite indian reality show season starts in october and ends in decemberI need your service only for monthsI dont need a month service and I dont want to pay for something I will not be able to useDo not tell me you charged me months upfront because of the free rokuYou guys do not know that I have an american husband who also has an account with you guys and thought you can charge me $upfrontLet me tell you this: I am not going to be a victim of your ugly business practiceI want my money refundedI will ship your free roku back to you as soon as you refund my moneyAlso, explain all your charges in detail.
Sincerely,
*** ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedWe do show that you contacted us to cancel your service on February 22nd, but you did not respond to the email that was sent back
to you on that same day. For your trouble, we can offer you a refund for $Since we do not charge overdraft fees we will not be able to refund that amountPlease contact your bank to dispute those feesIf you are amenable to this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations***
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Initial Business Response /* (1000, 19, 2015/12/11) */
Hello *** ***,
We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused
We have identified and cancelled your account to ensure your account is no
longer billedYou may continue to view programming through the end of your current billing cycle after which your service will be automatically deactivated
Please don't hesitate to contact us with any questions or concerns
Regards,
Sling TV Customer Service
X-XXX-XXX-XXXX
***@sling.com
www.sling.com