Smart Choice Metal Builders

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I am rejecting it because there was no offer to resolve.They asked for a copy of the receipt, I provided it and nothing else was offered, it appears the matter had been closed.There is no resolution as of today! Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Although it did take them several more days than it should have in the end it all worked outThe legal deptof BRP granted me a warranty extension after being denied the first time by customer serviceI have zero hard feelings towards BRP or it's staff, I just needed action to be taken quickly and correctlyThis is my second Spyder i've owned so i've invested over $50k with BRP and deserved everything that I asked forIn the end I am satisfied with the results just not the time frame Regards, [redacted]

To be more technical, the bolt that came out would not lock up the steeringAfter hours on the unit, the bolt and shaft would have more wear on the steering coupling than the pictures indicateThe handle bars were still in lineIt is “hard to believe” the bolt came out and the coupler, shaft and DPS did not separate or disconnectThere is no proof this is a manufacturers defectI am closing my file[redacted] BRP US IncCoordinator-Legal Support

BRP does not license this productBRP gave licensing privileges to a manufacturer who then manufactured the productUnder www.seascooter.com at the bottom of the website it states: SEA-DOO® and the BRP logo are trademarks of Bombardier Recreational Products Inc.or its affiliates, used under license by StallionSportFor more information on SEA-DOO products, visit www.sea-doo.comFor all inquiries, please contact Stallion Sport Copyright 2009, Stallion Sport All Rights ReservedLegal NoticePlease refer to either Stallion Sports at [email protected] for further informationBRP does not have anything to do with replacing your SeaScooter as BRP does not make this product

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below As stated, repeatedly, the dealer is NO LONGER IN BUSINESS...WE HAVE NO WAY OF PURSUING A RESOLUTION WITH THEM! At the VERY LEAST, we would like BRP to cover the cost of the proper clutch and installation Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.We simply don't know how to move forward Even if we pay the $5k to fix the snowmobile, nothing has been done to even help this from happening again As an aside, we provided that we have not purued legal recourse to filing this complaint We received a response from BRP legal staff We are asking technical questions We don't have any desire to pursue legal recourse We want to know what we should do? [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

We received your initial letter regarding Mr [redacted] complaint with his COutlander The BRP Limited Warranty expired on this unit on June 23, The B.E.S.TExtended Service Contract expired on December 23, Even though the ATV is out of warranty and beyond the B.E.S.Tperiod of coverage, which Mr [redacted] understands, he is asking BRP to offer some goodwill toward the repairs that are needed We have not yet closed this file We asked Mr [redacted] to take the unit to a dealership so that they could inspect it and provide BRP with feedback as to its condition So far, we have agreed to pay the BRP dealer one hour of labor to do the inspection They reported their findings to us We will be back in touch with them on the next steps by the end of the week [redacted] BRP US IncTelephone: 715-847-They have reported their initial findings to us

Any goodwill assistance from BRP will be provided from the dealershipThe service manager at Ridenow Powersports has extended a goodwill offering of $toward this repairThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I'm well aware of the time frame and details of the incident To reiterate them to me is a waste of time and redundantYes the incident happened in April, the unit also spent quite a few weeks sitting at a dealership trying to sort this mess out Yes I took it to a second dealership because I felt that the first one wasn't willing to help out This does not solve my complaint because as they tell me it is "hard to believe" that the bolt remained on the chassis because it was a rollover incident, it is to me "hard to believe" that the bolt should have come out at all I am more than willing to deal with the consequences if this accident had actually been due to my negligence However, it seems that this business is NOT willing to consider the possibilities that something wasn't correctly tightened on this unit from setup Regards, [redacted] ***

BRP's position was explained in my response of October 12, We reiterate this position and our decision has not changed.Thank you for contacting me on this matter [redacted] After Sales Support [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. [To assist us in bringing this matter to a close, we would like to know your view on the matter.]The repair was required as part of two service notices and requires the replacement part as provided in the documentation. The part was out of stock at all Evinrude dealerships due to the number of replacements and had to be returned overnight to complete the repair.http://community.evinrude.com/t5/Owner-s-Zone/E-TEC-150-hp-2015-continuou...⇄ engine had overheated at least 12 times due to the improper Pressure Relief Valve and Spring as outlined in the Service Bulletin - all of this can be validated in the service notes at the dealership.Regards, [redacted]

This will acknowledge receipt of your letter dated September 2, regarding the above ID NumberBRP cannot grant the desired outcome requested by Mr [redacted] as the parts in question are not of BRP parts but rather aftermarket accessories, which then modifies the unitAnother issue in the "desired outcome" is that BRP does not control what the dealers sell and don't sellEach dealer is independently ownedMr [redacted] could continue his efforts with the selling dealer as BRP is not responsible for this situationThank you [redacted] BRP US Inc

Hello,The DPS that was installed in contained a year warrantyThe DPS does not come with a lifetime warrantyA DPS failing after years is not a manufacturing defect as BRP does not have record of failed DPS's after A DPS could fail if the unit is unused for a period of timeThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]If the Revdex.com had a "partial acceptance" of your email, I would have chosen that routeI accept your response concerning replacing "one" of the clutches: the drive clutchI however, want to know if this does not resolve the issue, will the driven/secondary clutch be replaced as well? I have gone this route on here since that is what I desired in my original complaintI want this issue resolvedI am tired of the run around/go between I've had with dealers and BRP, not to mention the thousand+ miles I've driven taking this machine to dealers I want it to be clarified 100% before I return my sled once again to a BRP dealershipAlso, it seems there has been A LOT of confusion between separate skidoo dealer service departments and BRP technicians I was informed by the 2nd dealer that BRP service only answers questions/concerns via email; that BRP will not give dealer technicians a phone number to even speak with someone If this is true, I'm not impressedUnprofessional is what it isNo wonder there has been so much confusion as to what needs to be done to my snowmobile Regards, [redacted]

Although this is not a manufacturing defect, BRP is covering the cost of the repair as a one-time goodwill gestureThank you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Then if BRP or Sea-Doo puts there name on this item and reputation behind it, then who is it that the Revdex.com should send this complaint in the United States to? This is the run around I have been getting the whole entire time is trying to find who manufactures and makes this product and can provide the missing piecesI want the Company name and address and request that the Revdex.com forwards this complaint to that companyDo not close case Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I'm not sure what you are talking aboutI never took any pictures, because I wasn't aware that this claim would be deniedYou have all of the pictures in your filesPlease make them available so I can seek legal consultation Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.they didn't send correct prorated refundit just seems simple to me they canceled warranty and I should receive proper refund with explanation either way Regards, [redacted]

This will acknowledge your letter dated June 16, regarding the above case numberWe are working on this case with the customer and the dealershipThank you [redacted] BRP US Inc