Smart Choice Metal Builders

All correspondence to Evinrude should come to Keith MoodyI did not receive this complaint personally until 9/We replied with the attached on the same dayI'm not sure why you have not received it.Thank you, [redacted] ***

We received your letter regarding Mr [redacted] complaint about BRP not paying for the repairs to his CSpyder RS model Although the vehicle has a low number of miles on it and is still within the warranty period, the damage does not qualify for coverage per the terms of the BRP Limited Warranty However, because the vehicle had been purchased only this past June and only had miles on it, as a gesture of goodwill we offered to cover the majority of the cost of the repair Mr [redacted] will be paying a portion of the dealer's labor chargesWhile he had hoped that BRP would cover the full cost of the repair, he appreciated our offer of assistance Based on the above, we are closing our file on this matter Should you have any further questions, do not hesitate to contact us [redacted] BRP Coordinator – Legal Support – Ski-Doo, Sea-Doo & Can-AmBombardier Court | Wausau | Wisconsin | USA | 54401T 715.847-| F or 715.847.6879www.brp.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below With all due respect, BRP is missing the point While Ms [redacted] states they will continue to address any defect in production or manufacturing for the duration of the B.E.S.Tcontract; is precisely the reason we have had to resort to assistance from Revdex.com It is the persistent reoccurrence that’s the problem As Ms [redacted] stated, the Standard Limited Warranty expired on May 22, 2015, although it should be recognized that EMM (brain box) was replaced prior to the warranty expiration (8/20/2014)Obviously, with recent installation of the second EMM, BRP recognized this competent as a continued concern as it was expedited to the dealer with recent repairs The motor issue never gets fully resolvedEvery service visit equates to a $deductible charge in addition to the out-of-pocket expenses, BRP ultimately reserves the right approve or deny We get caught between the authorized Evinrude dealership and what has been directed by BRP to perform as the fix Case and point: It’s our understanding that your “in-house technical team” worked closely with the authorized Evinrude dealer to try and resolve this ongoing problem (as noted in the invoice details and your August 22, correspondence); although weren’t able to pinpoint the exact cause of logging problems The invoice states: ECM STILL NOT LOGGING FUEL INJECTION OPEN CIRCUIT FAULTS We see this as a problem We do not feel it is fair to be charged the out-of-pocket expenses ($200.45) in addition to a $service deductible for the same initial documented problem that’s unresolvedWhile, Ms [redacted] states questions can be directed to the Authorized Dealer, we do not feel this resolves the ongoing problem; as they ultimately revert back to BRP for direction In addition, all of the history needs to be regurgitated on each occasion Our request is for a single point of contact With the boating season coming to the end, the soonest the boat can be looked at is in November; essentially no time to log hours before the warranty is to expire in May.As stated in correspondence and phone calls with BRP, we are simply requesting BRP make good on the outboard motor; as written invoices have documented the ECM STILL NOT LOGGING, FUEL INJECTION OPEN CIRCUIT FAULTS Our only option at this point is to request the return of the Evinrude outboard motor as it still is not mechanically performing as statedSincerely, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me at this point in timeI am encouraged that there will be further investigation into my claim Regards, [redacted]

Hi KimBRP assisted in MrHayden's purchase of a new snowmobileThanks.***

Thank you for notifying me of Mr*** ***s complaint Revdex.com ID ***I have investigated this concern and learned that Mr*** ordered part number *** from Boats.net, a non-authorized Evinrude resourceMr*** had the kit installed at our authorized Evinrude dealership in
Shakopee, MNI spoke with the Service Manager at R & R Marine and confirmed that the work was performed at the request of Mr***, there was no defect found in his original equipmentMr*** contacted our Customer Service group on August 4, and it was explained to him at that time that BRP would not provide reimbursement for non-warranty related parts or services. Since there was no defect found, Mr***’s concern is not related to a Limited Warranty situationFor these reasons, Mr***’s request for reimbursement is deniedThank you for allowing me to explain our position in this matter. *** ***
After Sales Support

At this time, BRP is continuing to evaluate this claimThe dealership will be sending the part in question back to manufacturing for inspectionOnce the part is received, BRP will provide its final answer in this matterThank you. ***BRP US Inc.Legal Coordinator

This will acknowledge receipt of your letter dated August 18, regarding the above ID numberAt this point, I can offer Mr*** to take his unit to his dealer and replace the clutch that was previously discussedI cannot issue the secondary clutch to be replaced because I don't know if that will be the problemIt would have to be diagnosed to determine if that would need to be replaced. A BRP technician is always available by telephone to discuss a case with a customer's dealer. Melanie RasmussenBRP US Inc

Mr***'s additional comments BRP canceled the B.E.S.Tcontract and refunded a pro-rated amount to Mr***'s dealer They in-turn issued a refund to him The decision on the reimbursement was first, not due to any violations on BRP's part; second, an exception; and third, it was based on established company procedure We will be unable to amend the amount of the refund *** *** BRP US Inc

There is no manufacturers defect identified by BRP This unit was evaluated and inspected by two dealerships and two BRP employeesThis is considered accidental damage. Our corporation recognizes your loyalty and a goodwill gesture of $2,was presented to youYou may use that on the repairs of this unit or toward a new unitThis is an unfortunate incident you entailed and this is our final offer

Mr*** purchased a COutlander x mr in March The BRP limited warranty expired in September He purchased a B.E.S.TExtended Service Contract which was in force at the time of the repairs he mentioned in his letter.The items that qualify for repair coverage under the
contract are not as comprehensive as those covered under the limited warranty Items not found defective and wear and tear items are not covered under either the warranty or the contract It is my understanding that the items Mr*** mentioned were a tail light and a shock Since neither item was covered under the contact, he was responsible for the cost We did, as a goodwill gesture, offer to pay for the shock, but not the labor Lastly, Mr*** asked to have the B.E.S.Tcontract canceled We have done this We have sent a prorated credit to his dealership They either have or will reimburse him accordingly. If you have any further questions on this matter, do not hesitate to contact us *** *** BRP US Inc

This complaint is in the process of being resolvedThank you

This will acknowledge receipt of your letter date May 24, regarding complaint number ***The proof that our technicians used to evaluate their decision are the pictures that Mr*** providedWe have no other proof to provideThank you. *** ***BRP US Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.BRP you have the worse customer serviceIf it wasn't for *** from the Revdex.com giving your HQ phone number, I would of never of been able to locate the distributor in the USIt took one phone call and the nice representative was able to help me out in minutesYou wasted me my time and the Revdex.com timeAlso the representative from BRP said that I should never have to go through this much hassle considering that you guys are the ones licensing the product! HELLO!!! Now there's only one guy that does repairs and warranty work in United StatesHe is a one-man team and is located in FloridaUnfortunately, since it's past months he s doesn't know what he can do just yetEverything comes from HONG KONGBRP be ashamed of yourself* thanks agaiabplease keep Case open if the gentleman, Corisco, in florida does not come through for mePerhaps you can send him an email [email protected] 888-506-is his cell*** would would mind calling him on my behalfApparently all the usawarranty emails that I have been sending him should of been rerouted to his main emailHe said he never got one of my emailsThere system is flawed*** if you can speak to Corisco and get me results then please close caseHe seems like a nice man but doesn't know how to handle since it's past months warrantyPlease remember I bought this item at Sams Wholesale last fall and didn't open it until this springThanks again *** for getting me BRP's number in CanadaThey apologized for the actions of BRP in Wisconsin.Here is the email to Corisco:Dear Corisco,It was a pleasure talking to you yesterdayThankfully, I was able to get a hold of somebody that can take care of my problemAs I informed you,I purchased a Sea-Doo dolphin at Sam's wholesale club in New Jersey at the end of our pool season around OctoberIt was their last one leftCome spring time, I find the Sea-Doo dolphin does not have a battery and charger in the boxI've been trying to email the warranty department several times and never received an email backAs we spoke, you said these emails go to youYou may want to check why you're not getting my emailsI have proof I sent them.Therefore, I contacted the Revdex.com and they have been going back-and-forth with BRPBRP was being very difficult as they say they license the sea scooter product only and kept providing me with the warranty email.Yesterday, I spoke with *** at Sport Dimensions, who distribute this product through the US*** instructed me to contact you to ask for a battery and charger for the Sea-Doo dolphinLike we spoke about it was purchased over six months ago, however I never intended to use it until the summer so I did not knowFurthermore Sam's wholesale club does not carry this product and only has a day product return policy.As a resolution I am asking that you get permission to send me a new battery and charger for a Seadoo dolphin that was never included in my box, perhaps stolen out is more like it! I am also sending a copy of this email to the Revdex.comYou may be hearing from *** who has been handling the case from Wisconsin.Sincerely,*** * ***
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

To be more technical, the bolt that came out would not lock up the steeringAfter hours on the unit, the bolt and shaft would have more wear on the steering coupling than the pictures indicateThe handle bars were still in lineIt is “hard to believe” the bolt came out and the coupler, shaft and DPS did not separate or disconnectThere is no proof this is a manufacturers defectI am closing my file.*** ***BRP US Inc. Coordinator-Legal Support

UnderstoodIf it is the secondary as well, that will be replaced as well.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I have reviewed the BRP case history and note the manufacturers warranty has expired on January 28, with an emissions warranty ending on January 28, It's unfortunate the aftermarket warranty does not cover these componentsBRP's BEST Protection Plan does cover this type of repair, but
was not purchased by this customerThe previous work orders on file do not have the codes identified for this failure in question. BRP will not cover this repair

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am rejecting it because there was no offer to resolve.They asked for a copy of the receipt, I provided it and nothing else was offered, it appears the matter had been closed.There is no resolution as of today!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***