Smart Choice Metal Builders

This will acknowledge your letter dated June 16, 2016 regarding the above case number. We are working on this case with the customer and the dealership. Thank you. [redacted]
BRP US Inc.

This will acknowledge receipt of your letter dated September 2, 2016 regarding the above ID Number. BRP cannot grant the desired outcome requested by Mr. [redacted] as the parts in question are not of BRP parts but rather aftermarket accessories, which then modifies the unit. Another issue in the "desired outcome" is that BRP does not control what the dealers sell and don't sell. Each dealer is independently owned. Mr. [redacted] could continue his efforts with the selling dealer as BRP is not responsible for this situation. Thank you.  [redacted] BRP US Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...

is satisfactory to me. 
I spoke to Ms. Rasmussen from BRP this afternoon and we have resolved the issue.  Thank you for your quick response.Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The repair was required as part of two service notices and requires the replacement part as provided in the documentation.  The part was out of stock at all Evinrude dealerships due to the number of replacements and had to be returned overnight to complete the repair.http://community.evinrude.com/t5/Owner-s-Zone/E-TEC-150-hp-2015-continuou...⇄ engine had overheated at least 12 times due to the improper Pressure Relief Valve and Spring as outlined in the Service Bulletin - all of this can be validated in the service notes at the dealership.Regards,
[redacted]

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me at this point in time. I am encouraged that there will be further investigation into my claim. 
Regards,
[redacted]

We received your initial letter regarding Mr. [redacted] complaint with his 2012 Can-Am Outlander.  The BRP Limited Warranty expired on this unit on June 23, 2014.  The B.E.S.T. Extended Service Contract expired on December 23, 2015.  Even though the ATV is out of warranty and beyond the...

B.E.S.T. period of coverage, which Mr. [redacted] understands, he is asking BRP to offer some goodwill toward the repairs that are needed.  We have not yet closed this file.  We asked Mr. [redacted] to take the unit to a dealership so that they could inspect it and provide BRP with feedback as to its condition.  So far, we have agreed to pay the BRP dealer one hour of labor to do the inspection.  They reported their findings to us.  We will be back in touch with them on the next steps by the end of the week.  [redacted] BRP US Inc. Telephone:  715-847-6828 They have reported their initial findings to us.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  While I dispute the fact that there were no manufacturing defects, I respect that their Extended Warranty Plan doesn't cover the component that's defective.  Details of what is covered vs. what isn't were never provided to me at time of sale, but I now see online that they do not list the hull or plastics.However, presuming that this is visible to others, I would like to state that these personal watercraft are obviously ill-designed to handle the normal stresses of riding.  Hopefully this serves as warning to others who may be thinking about buying any of their PWC's made of this Polytec material.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
With all due respect, BRP is missing the point.  While Ms. [redacted] states they will continue to address any defect in production or manufacturing for the duration of the B.E.S.T. contract; is precisely the reason we have had to resort to assistance from Revdex.com.  It is the persistent reoccurrence that’s the problem.  As Ms. [redacted] stated, the Standard Limited Warranty expired on May 22, 2015, although it should be recognized that EMM (brain box) was replaced prior to the warranty expiration (8/20/2014). Obviously, with recent installation of the second EMM, BRP recognized this competent as a continued concern as it was expedited to the dealer with recent repairs.  The motor issue never gets fully resolved. Every service visit equates to a $50 deductible charge… in addition to the out-of-pocket expenses, BRP ultimately reserves the right approve or deny.   We get caught between the authorized Evinrude dealership and what has been directed by BRP to perform as the fix.  Case and point: It’s our understanding that your “in-house technical team” worked closely with the authorized Evinrude dealer to try and resolve this ongoing problem (as noted in the invoice details and your August 22, 2017 correspondence); although weren’t able to pinpoint the exact cause of logging problems.  The invoice states: ECM STILL NOT LOGGING.  FUEL INJECTION OPEN CIRCUIT FAULTS.  We see this as a problem.  We do not feel it is fair to be charged the out-of-pocket expenses ($200.45) in addition to a $50 service deductible for the same initial documented problem that’s unresolved. While, Ms. [redacted] states questions can be directed to the Authorized Dealer, we do not feel this resolves the ongoing problem; as they ultimately revert back to BRP for direction.  In addition, all of the history needs to be regurgitated on each occasion.  Our request is for a single point of contact.  With the 2017 boating season coming to the end, the soonest the boat can be looked at is in November; essentially no time to log hours before the warranty is to expire in May.As stated in correspondence and phone calls with BRP, we are simply requesting BRP make good on the outboard motor; as written invoices have documented the ECM STILL NOT LOGGING,  FUEL INJECTION OPEN CIRCUIT FAULTS.  Our only option at this point is to request the return of the Evinrude outboard motor as it still is not mechanically performing as stated. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]If the Revdex.com had a "partial acceptance" of your email, I would have chosen that route. I accept your response concerning replacing "one" of the clutches: the drive clutch. I however, want to know if this does not resolve the issue, will the driven/secondary clutch be replaced as well? I have gone this route on here since that is what I desired in my original complaint. I want this issue resolved. I am tired of the run around/go between I've had with dealers and BRP, not to mention the thousand+ miles I've driven taking this machine to dealers.  I want it to be clarified 100% before I return my sled once again to a BRP dealership. Also, it seems there has been A LOT of confusion between 2 separate skidoo dealer service departments and BRP technicians.  I was informed by the 2nd dealer that BRP service only answers questions/concerns via email; that BRP will not give dealer technicians a phone number to even speak with someone.  If this is true, I'm not impressed. Unprofessional is what it is. No wonder there has been so much confusion as to what needs to be done to my snowmobile. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.We simply don't know how to move forward.  Even if we pay the $5k to fix the snowmobile, nothing has been done to even help this from happening again.  As an aside, we provided that we have not purued legal recourse to filing this complaint.  We received a response from BRP legal staff.  We are asking technical questions.  We don't have any desire to pursue legal recourse.  We want to know what we should do?  
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Thank you for contacting BRP. I have reviewed Mr. Lockwood's claims on his unit and have spoken to the dealership. They are willing to take your unit in on trade and BRP will assist in this matter. The dealership will contact this customer for details and keep BRP in the loop. Thank you.

Revdex.com:
The codes were either not run or simply not listed on all of the previous work orders while under warranty but should have been. They do state however, that they cleared the codes (codes were not listed). Approximately a month after stated warranty expired a code did get listed on a work order. Each of the eight work orders, beginning at the third month of ownership have detailed the very same problems, i.e. check engine light, not operating properly, going into limp mode. Please review all eight work orders and keep in mind this vehicle is used rarely and has approximately 2,300 miles on it to date. It is taken out on occasion and with each occasion it headed back to the service department for same issue. I have diligently maintained the vehicle with all maintenance requirements and recently had it in for a $500 full service required at a 100 hours and yet it broke down. A goodwill repair would at the very least have been the appropriate procedure from any reputable dealer or manufacturer. But by any standard this has clearly been a warranty covered repair that has never been done, never fixed. We are seeking any help, any assistance with unfair practices.

I have reviewed the BRP case history involving this complaint. Given the damage locations and the testing scenarios done by BRP's engineering team, this is considered accidental damage and not a manufacturing defect. The factory warranty expired on May 31, 2017. There is a BEST Protection Plan...

on this unit that expires on May 31, 2019. As stated in the Plan, the deck involved in this complaint is not covered under BEST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I'm well aware of the time frame and details of the incident.  To reiterate them to me is a waste of time and redundant. Yes the incident happened in April, the unit also spent quite a few weeks sitting at a dealership trying to sort this mess out.  Yes I took it to a second dealership because I felt that the first one wasn't willing to help out.  This does not solve my complaint because as they tell me it is "hard to believe" that the bolt remained on the chassis because it was a rollover incident, it is to me "hard to believe" that the bolt should have come out at all.  I am more than willing to deal with the consequences if this accident had actually been due to my negligence.  However, it seems that this business is NOT willing to consider the possibilities that something wasn't correctly tightened on this unit from setup.    
Regards,
[redacted]

BRP does not license this product. BRP gave licensing privileges to a manufacturer who then manufactured the product. Under www.seascooter.com at the bottom of the website it states: SEA-DOO® and the BRP logo are trademarks of Bombardier Recreational Products Inc.or its affiliates, used under license by StallionSport. For more information on SEA-DOO products, visit www.sea-doo.comFor all inquiries, please contact Stallion Sport Copyright 2009, Stallion Sport All Rights Reserved. Legal NoticePlease refer to either Stallion Sports at [email protected] for further information. BRP does not have anything to do with replacing your SeaScooter as BRP does not make this product.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.they didn't send correct prorated refund. it just seems simple to me they canceled warranty and I should receive proper refund with explanation either way.
Regards,
[redacted]

All correspondence to Evinrude should come to Keith Moody. I did not receive this complaint personally until 9/29. We replied with the attached on the same day. I'm not sure why you have not received it.Thank you,[redacted]

I have reviewed BRP’s case history involving Mr. [redacted]’s 2018 Ski-Doo Freeride 850 Etec and the incident on December 31, 2017. Mr. [redacted] purchased this snowmobile on or about November 3, 2017 and had 350 miles on it at the time of the accident. BRP does not have any claims prior to the December...

31, 2017 incident suggesting an issue with the throttle. This claim in question has been reviewed by two BRP authorized dealerships with a thorough inspection within the timeframe of January 2, 2018 to January 29, 2018. In conjunction with the dealers, this claim was also reviewed by BRP’s Ski-doo product specialist and product expert. In review, the throttle opening and starter circuit are two completely separate circuits. The throttle opening is done with a cable that most powersports have used for many years. The electric start circuit is isolated from the ability to open the throttle. There is no evidence of a defect within the throttle system. This unit also has an aftermarket exhaust with a food cooking device mounted to it. Reflective tape is placed in numerous areas around the exhaust possibly because of the extra heat produced by the aftermarket exhaust. This modification negatively affects temperatures and humidity in the engine compartment, which could lead to vehicle complications after the modification. Based solely on loyalty of this customer, BRP is offering Mr. [redacted] $2,000 in parts, accessories, clothing or service or toward a new unit. This offer expires February 28, 2018.  [redacted]
Legal Coordinator

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Then if BRP or Sea-Doo puts there name on this item and reputation behind it, then who is it that the Revdex.com should send this complaint in the United States to? This is the run around I have been getting the whole entire time is trying to find who manufactures and makes this product and can provide the missing pieces. I want the Company name and address and request that the Revdex.com forwards this complaint to that company. Do not close case 
Regards,
[redacted]