Smart Choice Metal Builders

In response to this claim, BRP denied the repair because the shift dogs get rounded and the shift forks get bent and damaged when the transmission is being forced in and out of gear without using the clutch. For example, short shifting or downshifting without using the clutch can cause this, as well...

as burnouts, etc. The dealer provided BRP with photos of this wear and is clearly not a manufacturers defect. BRP denies this claim. Thank you.[redacted]
BRP US Inc.

It appears that BRP was notified of the squealing noise on March 3, 2015 when the dealer, Lakes Area Powersports, opened a case. BRP's service technician suggested to the dealer to try a different drive clutch. That was not performed. It was also noted in the case that the dealer changed the spring...

pressure on the secondary clutch. In January of 2016 Mr. [redacted] brought his unit to another dealer, Bemidji Sports Centre. It was noted in BRP's claim system that Lakes Area Powersports did not change out the springs, so Bemidji made a claim for that and that repair was completed. I believe this issue can be resolved with communication between Mr. [redacted] and his dealer. I am suggesting Mr. [redacted] take his unit to his dealer and have them open a case with BRP and indicate to the dealer that a different drive clutch was suggested by a BRP service technician but was never performed. This repair would be covered under warranty. Thank you. [redacted]
BRP US Inc.

Although this is not a manufacturing defect, BRP is covering the cost of the repair as a one-time goodwill gesture. Thank you.  [redacted]