Smart Circle International

? We have made multiple attempts to reach this member this week but she hasn’t answered our calls or called us back.? We did however deal with this issue back in January and per DTV they have credited member’s DTV account $in place of the Gift Card

Mr [redacted] was mailed check # [redacted] ? for $was on 3/13/and Mr [redacted] was informed of the transaction being refunded on same day via telephone.? Kindest Regards, [redacted] ?

The account was never completedWe could not place the order because the member was already a previous existing customer with Direct TVSince this was not processed and installed the member is not eligible to receive any new customer promotional pricingWe have reached out to the member to explain this to them and have been prompted to leave multiple voicemails as a resultPlease let us know if we can provide additional information or have Ms [redacted] contact me directly at [redacted] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, TThis business is a scami have never been a customer with direct tvThey are only trying to get out of paying the gift card [redacted]

We spoke with the below customer again who confirmed that DTV had resolved his issuesThe member wanted to cancel so DTV released him from his contract and waived all the early termination fees? ?

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

The customer, Ms [redacted] ,? has been spoken to and the process of the refund is in placeIt was communicated with the customer to return the unused certificate and a full refund would be issued.? Foilow up will be done directly with the customer to confirm she has received the noted refund of the full purchase amount of $

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below Regards, TThis business is a scami have never been a customer with direct tvThey are only trying to get out of paying the gift card [redacted]

A full refund was mailed ot the customer on 6/10/ Please allow 7-days for receipt I will follow up with the customer directly to confirm refund has been received

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Regards, [redacted] I have spoken to a rep and was told I would receive my refund. Still waiting.

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Customer signed up to obtain a new DTV account by an independent representative on March 3, for new DTV service and was told a gift card would be issued upon set up. It was determined that the customer, Ms***, was already an existing customer of DTV, therefore new service was not
set up and no gift card was issued.If there are further concerns or issues, please feel free to contact me directly. Thank You, *** ***Smart Circle InternationalSenior National Compliance Manager949-609-

Hi,Just wanted you to know a Smart Circle representative called me this week to resolve my complaint #***They did the following:Refunded my $stop payment fee on the checkReissued Jets Pizza coupon sheets with a expiration date.I am satisfied with their response and consider the
matter resolvedThank you for your assistance in this matter.*** ***

Revdex.com:
I have reviewed the response made by the business in reference
to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We spoke with the below customer again who confirmed that DTV had resolved his issuesThe member wanted to cancel so DTV released him from his contract and waived all the early termination fees

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[STATUS: UNRESOLVED; FOLLOW UP: 10/2/- SmartCircle Representatives (***- *** & ***- *** 18), called me over the past days at ***. Called *** back times and left messages for him to call me back the first night he called me and he DID NOT call me backThen I called him for the next days after workThe *** would say the Representative will help you in minutes and just keeps playing music*** called me left me a message, I kept call her number back (3x) same thing kept happeningNo one ever answersI stopped calling that numberIt seems like a ploy because no one ever answers; it’s very unprofessional and needs to be addressedFinally, on today 10/21/the SmartCircle Representatives Supervisor (*** ***) called me and professionally asked if my Revdex.com case was addressedI said ‘No’; in turn she stated she will have a Representative call me immediatelyI said ‘Great!’; minutes later I was contacted by another SmartCircle Representative (***, Email: ***, Phone: *** Ext4) I let her know the situation I filed with the Revdex.comI asked her, “Why SmartCircle, as a courtesy, could not tell me the Credit Agency Name that rejected my Credit so I can take hours to go home and lift my Credit Freeze and not have to pay the $fee?” She stated the issue is with ***V and went on to say they process RANDOM CREDIT CHECKS and don’t tell SmartCircle anythingI said that is unacceptable and SmartCircle should work it ***V to correct that for consumersShe neither agreed nor disagreedI then said I would like to get my $fee back since I was not to the Credit Agency that rejected me*** stated that she can give me $99.00; I declined because my question was never answered about what Credit Agency rejected me I let her know that should be illegal not to tell the customer the Credit Agency that rejects the CustomerLastly, because my question was still NOT answered and I feel that I did nothing wrong I still want my $backSmartCircle Representatives are AT FAULT for NOT telling me the Credit Agency that rejected meThis concludes my statement 10/2/V/r, RSJ - STATUS: UNRESOLVED.]
Regards,
*** ***

We have made multiple attempts to reach this member this week but she hasn’t answered our calls or called us back. We did however deal with this issue back in January and per DTV they have credited member’s DTV account $in place of the Gift Card

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I have spoken to a rep and was told I would receive my refund Still waiting.

This will confirm receipt of complaint We will contact MsWright to obtain additional details about the circumstances so that we can assess our next steps Thank you for notifying us about this issue.SMART CIRCLE INTERNATIONAL

The customer, Ms***, has been spoken to and the process of the refund is in placeIt was communicated with the customer to return the unused certificate and a full refund would be issued. Foilow up will be done directly with the customer to confirm she has received the noted
refund of the full purchase amount of $