Smart Circle International

*** ***, called on, December 29, 2014, we received the returned certificates and refund as mailed out on January 22,

Dear ***, Mr*** has been contactedHe was upset about the fee he was charged for one genie and was reimbursed the $ Additionally, we sent a $FFC because he is a contractor and he fixed the damages himself, so he did not want to pursue a damage claimOur customer service
department just tried to call him to confirm that he is still completely satisfied with the resolution and left a messageHe was also sent a follow up emailHis last email to our team was on June 21, and he stated that he was happy with the resolution. If there is anything further you need from me in order to assist in this resolution, please do not hesitate to call or email me. Kindest Regards, *** *** | Senior National Compliance ManagerSmart Circle International |***[email protected]:949.***|F:949.***|www.smartcircle.com

We have reached out and spoke with Mr*** ***Mr*** had advised that the agent whom processed the order advised that his credit check was rejected which he anticipated because of a credit freeze on his accountsHe did state that he was told by another representative that we are not
told which credit bureau rejects the check because this is processed in the *** TV system and can vary between all bureaus (trans union, Equifax, and Experian) and that he would need to have them unlocked with all three to have a successful check performedMr*** advised that he had to get away from his previous provider and made the on the spot decision to pay the fee of $Ultimately since he did agree to proceed with the fee we cannot refund him the entire $amountHowever, for this claim and his inconvenience we did offer him a $fulfillment creditHowever, Mr*** did declineMr*** has been provided *** contact information and he did appreciate our follow upPlease let us know if we can provide any additional information at this timeKindest Regards,*** ***Senior National Compliance Manager

We have made multiple attempts to reach this member this week but she hasn’t answered our calls or called us back. We did however deal with this issue back in January and per DTV they have credited member’s DTV account $in place of the Gift Card

Customer signed up to obtain a new DTV account by an independent representative on March 3, for new DTV service and was told a gift card would be issued upon set up. It was determined that the customer, Ms***, was already an existing customer of DTV, therefore new service was not
set up and no gift card was issued.If there are further concerns or issues, please feel free to contact me directly. Thank You, *** ***Smart Circle InternationalSenior National Compliance Manager949-609-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[STATUS: UNRESOLVED; FOLLOW UP: 10/2/- SmartCircle Representatives (***- *** & ***- *** 18), called me over the past days at ***. Called *** back times and left messages for him to call me back the first night he called me and he DID NOT call me backThen I called him for the next days after workThe *** would say the Representative will help you in minutes and just keeps playing music*** called me left me a message, I kept call her number back (3x) same thing kept happeningNo one ever answersI stopped calling that numberIt seems like a ploy because no one ever answers; it’s very unprofessional and needs to be addressedFinally, on today 10/21/the SmartCircle Representatives Supervisor (*** ***) called me and professionally asked if my Revdex.com case was addressedI said ‘No’; in turn she stated she will have a Representative call me immediatelyI said ‘Great!’; minutes later I was contacted by another SmartCircle Representative (***, Email: ***, Phone: *** Ext4) I let her know the situation I filed with the Revdex.comI asked her, “Why SmartCircle, as a courtesy, could not tell me the Credit Agency Name that rejected my Credit so I can take hours to go home and lift my Credit Freeze and not have to pay the $fee?” She stated the issue is with ***V and went on to say they process RANDOM CREDIT CHECKS and don’t tell SmartCircle anythingI said that is unacceptable and SmartCircle should work it ***V to correct that for consumersShe neither agreed nor disagreedI then said I would like to get my $fee back since I was not to the Credit Agency that rejected me*** stated that she can give me $99.00; I declined because my question was never answered about what Credit Agency rejected me I let her know that should be illegal not to tell the customer the Credit Agency that rejects the CustomerLastly, because my question was still NOT answered and I feel that I did nothing wrong I still want my $backSmartCircle Representatives are AT FAULT for NOT telling me the Credit Agency that rejected meThis concludes my statement 10/2/V/r, RSJ - STATUS: UNRESOLVED.]
Regards,
*** ***

Mr*** *** was mailed check #*** for $was on 3/13/and Mr*** was informed of the transaction being refunded on same day via telephone. Kindest Regards,*** ***

Mr*** *** was mailed check #*** for $was on 3/13/and Mr*** was informed of the transaction being refunded on same day via telephone. Kindest Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

The account was never completedWe could not place the order because the member was already a previous existing customer with Direct TVSince this was not processed and installed the member is not eligible to receive any new customer promotional pricingWe have reached out to the member to explain this to them and have been prompted to leave multiple voicemails as a resultPlease let us know if we can provide additional information or have Ms*** contact me directly at ***. Regards, *** ***

*** ***, called on March 19, 2015, we received the returned certificates April 13, and refund was mailed out, we couriered the refund cheque on April 17th

We spoke with the below customer again who confirmed that DTV had resolved his issuesThe member wanted to cancel so DTV released him from his contract and waived all the early termination fees

Dear Revdex.com,Our customer service team spoke with Ms***-*** yesterday and confirmed June 9th as the installation date, which date was requested by Ms***-*** We are also going to provide a credit of $to Ms***-*** for any inconvenience, and Ms***-*** accepted the resolution We trust that this will close the matter Thanks.Smart Circle International

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Regards,
TThis business is a scami have never been a customer with direct tvThey are only trying to get out of paying the gift card
*** ***

We have reached out and spoke with Mr*** ***Mr*** had advised that the agent whom processed the order advised that his credit check was rejected which he anticipated because of a credit freeze on his accountsHe did state that he was told by another representative that we are not
told which credit bureau rejects the check because this is processed in the *** TV system and can vary between all bureaus (trans union, Equifax, and Experian) and that he would need to have them unlocked with all three to have a successful check performedMr*** advised that he had to get away from his previous provider and made the on the spot decision to pay the fee of $Ultimately since he did agree to proceed with the fee we cannot refund him the entire $amountHowever, for this claim and his inconvenience we did offer him a $fulfillment creditHowever, Mr*** did declineMr*** has been provided *** contact information and he did appreciate our follow upPlease let us know if we can provide any additional information at this time Kindest Regards,*** ***Senior National Compliance Manager

The customer, Ms***,? has been spoken to and the process of the refund is in placeIt was communicated with the customer to return the unused certificate and a full refund would be issued.? Foilow up will be done directly with the customer to confirm she has received the noted
refund of the full purchase amount of $

A full refund was mailed ot the customer on 6/10/16.? Please allow 7-days for receipt.? I will follow up with the customer directly to confirm refund has been received

Revdex.com:
I have reviewed the response made by the business in reference...

to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The account was never completed. We could not place the order because the member was already a previous existing customer with Direct TV. Since this was not processed and installed the member is not eligible to receive any new customer promotional pricing. We have reached out to the member to explain this to them and have been prompted to leave multiple voicemails as a result. Please let us know if we can provide additional information or have Ms. [redacted] contact me directly at [redacted]. Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your...

reference, details of the offer I reviewed appear below.
[Stating an investigation will happen doesn't address what I had asked for. Prior to filing this complaint I sent several emails to Joseph [redacted]on at extension 8. He never responded and this feels like more of no response]
Regards,
[redacted]