Smart Circle International

Dear Revdex.com of San Diego,Our customer service team reached out to Ms. [redacted] to learn additional details, and if appropriate initiate a resolution.  We did initiate a resolution, but Ms. [redacted] has stated that she needs additional information from her service providers before she can assess...

any resolution.  We will be following up with Ms. [redacted] within 2 weeks to follow up, and if she needs any assistance in the meantime, she has the number for our customer service team and a local sales representative, any of whom can assist her.SMART CIRCLE INTERNATIONAL

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
TThis business is a scam.. I have never been a customer with direct tv. They are only trying to get out of paying the 300 gift card
[redacted]

We have received the complaint and will investigate immediately.  Thank you.

This will confirm receipt of Complaint #[redacted].  Thank you for forwarding this to our attention.   We also confirmed with the sales representative that sold the services to Mr. [redacted], and received confirmation that all pricing, including second year increases, were clearly explained to...

Mr. [redacted].  However, in an attempt to get more information, we did contact Mr. [redacted] on the 8th to obtain more details.  We left two messages for Mr. [redacted] but have not heard back.  As soon as we are able to make contact with the customer, we will provide an update to the Revdex.com,Thanks,Smart Circle International

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...

determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I never received a refund check.
Regards,
[redacted]

A full refund was mailed ot the customer on 6/10/16.  Please allow 7-10 days for receipt.  I will follow up with the customer directly to confirm refund has been received.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I have spoken to a rep and was told I would receive my refund.  Still waiting.

Review: On July 17 I was in Sam's Club accompaning my son as he purchased a TV. We were approached by a young man that proceeded to tell us about what to look for when purchasing a smart tv. We assumed he was a Sam' club employee. He soon hit us with a sell pitch about Direct TV. I listened to what he had to say paying close attention to pricing as he wrote them on a dry erase board. Anything that appeared to be to good to be true I questioned, and he reassured me with the appropriate answer. Direct TV emailed me a copy of my bill and it was higher that quoted. The young man in Sam's gave me his cell # so I would be able to reached him with any concerns. I called him & I was told to speak with the installer about the difference in price that he would be calling customer service & they could make the necessary adjustments. Well they couldn't, but Smart Circle sent me a check for the difference. The 2nd year of the contract was also misquoted, but he forgot to right the amt. on my worksheet. I called the man at Sams Club he told me to come back and he would make the charges, he was not there. Afterwards he stop taking my calls but would receive my textes. He even texted me back and stated he misquoted me on the 2nd year. Smart Circle's corporate office would not honor the 2nd year quote. I immediately started have problems with my D.TV viewing and this is when I learned that they charged you for service calls after 90 days unless you purchase a service contract. None of this was explained to me during the sells pitch. These thing sould have be disclosed in the beginning. I spoke with the mgr. in Sam's Club but he did not seem very concerned. Sam's should be alittle more concern about the type of people they expose there customer to. This company has a poor rating with the Revdex.com. Direct TV has been most helpful but I feel they should distant themselves from this company.

Account_Number: acct. [redacted]Desired Settlement: DesiredSettlementID: Refund

I feel that Smart Circle should refund me for the difference quoted for the 2nd year and pay part of the service contract.

Business

Response:

After reviewing with all parties involved, we have contacted Mrs. [redacted] to resolve the issues associated with pricing for her DIRECTV service. We have resolved the issue and understand that he felt she was misinformed on the pricing for her service. She thanked us for the resolution and has informed us there are no further issues.

Review: I have contacted smart circle about a problem concerning incorrect information being provided to me at the time I signed up for a contract with direct tv through one of their agents. The manager of this agent is no longer returning messages and smart circle, although they said they would call every day till the issue was resolved, have stopped calling. Im going to be paying out several hundred dollars more than I was told I would be because of lies about what would happen when I disconnected tv service with verizon fios. I still havent been able to disconnect and am being double billed all because they told me to wait and we would call together. They told me they would call me last tuesday after we had talked over the weekend which they never did.Desired Settlement: Either refund or bill credit for the extra money I will be paying to keep internet in my home and the early termination fees for having to switch providers due to an unreasonable price jump for fios and install fees for comcast because that is who I had to switch my internet to or my internet alone bill would jump from 19.99 to 69.99 a month.

Business

Response:

Dear Revdex.com of San Diego,Our customer service team reached out to Ms. [redacted] to learn additional details, and if appropriate initiate a resolution. We did initiate a resolution, but Ms. [redacted] has stated that she needs additional information from her service providers before she can assess any resolution. We will be following up with Ms. [redacted] within 2 weeks to follow up, and if she needs any assistance in the meantime, she has the number for our customer service team and a local sales representative, any of whom can assist her.

Review: smart circle international came to our company (Medtronic) April/2012 and sold certificates and I bought 250$ certificates and they told us they are coming next year 2013 for use to return or exchange the certificates that we did not use.smart circle international did not come in 2013 and when I called them they refuse to return and refund the unused certificates as they promise.I would like to get a refund for 250$ that I did not use.Desired Settlement: I would like to get a refund for 250$ that I did not use.

Business

Response:

Good Afternoon

We need some additional information regarding where this product was bought, what was bought and if they have a receipt. We will have a Representative contact the customer for this information so we can do the best we can to assist with this complaint.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The business contacted me earlier today 3/10/2014 and they collected information about the gift cards I bought, there was no offer made, the person that called me told me he will take the info and give them to his manager to make a decision and they will contact me soon.

I appreciate the business contacting me and willing to resolve the issue and I hope an offer/solution will be provided soon

Regards,

Business

Response:

We contacted [redacted] to get more information regarding his purchases. He purchased the product back on October 20th, 2011. All of the certificates had a clear expiration date at purchase and they all expired within the time frame last one being May 2012. We are willing to offer [redacted] a credit note so he can purchase certificates with new expiraiton dates.

Thank you.

Review: I bought a "Cold Stone Creamery" package deal from their community appreciation program at the hotel I work. After gave 2 of the coupons to my friends as a gift, and last week I finally walked into one of the store at Union Square, San Francisco to redeem the free ice cream coupon, the staffs were refused to redeem my coupon for a free ice cream. I bought a package from this company that doesn't even work! To other consumers who come across to this program, Beware! You might just bought package deal that doesn't even work, and waste your money and time.Desired Settlement: Called the customer service, and I was told that I must get the coupons back from my friends and the rest of the coupons must be complete before I can request for refund. Ok, that's the thing, do you ever ask your friend to return the gift you gave it to them? And tell them you just found out it doesn't work? What an embarrassing thing to do. I will not.I suggested that they give that Cold Stone store a call so that to let them know those coupons they selling are valid. CS said not their job.

Consumer

Response:

Hi! Thanks for your attention about my complaint.

Unfortunately I already throw the receipt away long time ago and no way I can find it anymore.

Review: I contacted Bella w/Smart Circle International LLC at 866-521-4714, I contacted the customer service dept because over the weekend one of this companies representatives sold an Atlantis laser tag promotion to a minor. I contacted the the laser tag company and was advised by their manager that this company is not authorized to make any sales to minors. When I mentioned this to Bella, she went into detail about the commpany doesnt have any thing like that in their contract and what was the person talking about. None of the detail of the contract between the two parties is my business or concern. I was simply trying to get my son's money back from the person that swindled him. Not once did she apologize to me for the sale of something so elaborate to a minor. Bella proceeded to request that I send in the item that was sold to my son and once they receive it they will process my refund. I explained to Bella my concern with this practice, I am going to trust this company who just stole my son's money to be honest and process this claim as soon as it is received. I went ahead because I didnt have a choice, this company does not have a local address where I can just walk in and get my refund. They should be ashamed of them selves and there business practices after swindling a 13yo boy.Desired Settlement: I would like to have my son's money refunded to us. It shouldnt have to take almost two weeks for this to take place as it didnt take two weeks for them to get my son's money.

Review: 1. Told at the time of sale that pricing for Directv would be substantially less than Verizon Fios. Our price has doubled during the 2nd year of service. We are now paying $480 extra this year to finish 2nd year of contract.

2. Told at the time of sale that we could keep the same rate each year by returning to Sam's Club to resign up for service. Pricing for 2nd year of contract was not written on the contract because we were told to come back in the following year and sign up again to keep that rate. However, upon going into Sam's, we were told this was not true.

3. Upon contacting the company, they offered to give us $50 check, this does not even come close to the amount that we will lose is our second year staying with Directv.

4. Upon installation the sales representative also told us that Verizon would not charge us a fee to disconnect our television service because we would be keeping their Internet service. In fact, she informed us that Directv and Verizon were now partners.Desired Settlement: SmartCircle is responsible for unethical sales practices. We would not have changed our service to Directv had we not been told that we would save money over Verizon. This year we expect to pay $480 above what we would pay, had we stayed with Verizon.

Business

Response:

This will confirm receipt of complaint 10364159. We will contact Ms. Wright to obtain additional details about the circumstances so that we can assess our next steps. Thank you for notifying us about this issue.

Review: Signed agreement for DirectTV, price was supposed to be 64.99 first year and 74.99 the second, starting in May 2013. Direct TV billed me 89.00 in June of 2014. Request for help from Smart Circle have been ignoredDesired Settlement: Correct the billing problem, or pay me the difference.

Business

Response:

Hi [redacted],

I just received noticed today that customer services has been communicating with this customer and they have offset his misquoted price. The check to the customer is in the mail and he was very happy with the resolution.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[until the payment is received, I will not withdraw my complaint]

Regards,

Business

Response:

No problem, they are just awaiting their check. I will follow up to make sure it arrives.

And will confirm with you.

Review: 1 I told the representative at menards that I wasn't sure if I would be moving in to my house at the end of May or June, and that perhaps I should wait to sign up. She responded by stating it was no big deal to reschedule beyond 30 days...all I had to do was call back when the initial date got close and it wouldn't be an issue. This was confirmed by the representative she had me speak with on the phone to set up the account. 2. I was told the credit check was a soft check, not a hard check on my credit...I found out this was also not true as I have credit monitoring and it was flagged for me later that evening.3. I was told signing up was quick and only a few minutes...it took nearly an hour in the store.4. I called the special number I was given for menaces direct tv customers, just as I was told to do, to reschedule my install date for past the initial 30 days...I was told I couldn't do this easily and would have to create a new account!! I was assured this was no big deal, it wouldn't take long, and my credit would not be checked again. At that point I was transferred to someone else to set up a new account nd delete the old. She was extremely rude, and explained I had to have another credit check done!! By this point I was furious and asked to speak with a supervisor. He was actually helpful, and after another 30 min was able to make things work without another credit check, and to set up a new account and installation date...though I still couldn't make it s far into June as I needed it to be.6. I receive numerous calls from corporate confirming the new installation date and wanting feedback. These calls were followed by someone from your company (at least five calls just from your company in the span of several days), stating they wanted to schedule my install date????!!!! What??? This was already set up for June 9th!!! You don't have this in your computer system??? Again, hours on the phone for total lack of communication between direct tv and your company.7. I get a message from you stating you are from some company I have never heard of and to call you back. I call back and I was told you would answer my call within five minutes...I waited for over 30 min and then got an automated response asking me to leave you a message!!!! What??????? More wasted time! This is why I will not call again.Desired Settlement: DesiredSettlementID: Other (requires explanation)

1. Confirmation that I will be getting my menards gift card with no additional mistakes or delays...it was the only reason I signed up that day.2. I was t to know what your company plans to do to make this right.

Business

Response:

We have received the complaint and will investigate immediately. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Stating an investigation will happen doesn't address what I had asked for. Prior to filing this complaint I sent several emails to Joseph [redacted]on at extension 8. He never responded and this feels like more of no response]

Regards,

Business

Response:

Dear Revdex.com,Our customer service team spoke with Ms. [redacted] yesterday and confirmed June 9th as the installation date, which date was requested by Ms. [redacted]. We are also going to provide a credit of $50 to Ms. [redacted] for any inconvenience, and Ms. [redacted] accepted the resolution. We trust that this will close the matter. Thanks.

Review: There sales consultants came to my place of employment at 13003 Tomball Parkway Houston tx 77096 (Walmart)selling these tickets at $100.The salesmen advised us they would be 100%refundable with no problem if we decided not to use them.However 2 days after my purchase I contacted this business at phone number 1866521[redacted].I was asked to fax them and email the certificates in which I did on several occasions but its been almost a year and im still calling them via phone and they still haven't refund my money.I have the ticket numbers and everything.They should be able to look and see they wasn't used its been a whole entire year.Im frustrated at this point I need my $100.And the manager at the facility was rude to me for no reason leading to no resolution.Please help.the number on tickets is NEW4547D. Its also a requirement from them to activate the tickets online so they should be able to see I didn't and they should have all my points of contacts with them recorded to see I've been trying to get refund from the 2nd day I purchased these tickets that I didn't use. That's stealing from their customers!This is stressing me out not good for my health.Desired Settlement: refund for my $100 in a check to my home at [redacted] way houston tx 77038 in my name [redacted]

Business

Response:

Good afternoon,

We have reached out to [redacted] and have resolved this issue.

Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I'm sorry I had to file a complaint with this company. Just wished the last young lady that contacted e to resolve the issue was as nice as the other workers. She would make me want to do business again in the future f it wasn't for the previous points of contact. Thanks Revdex.com for your quick response and help.

Regards,

Review: I worked for an independent distributor contracted through smart circle. I never received payment because checks were never sent from smart circle to the independent distributor. Smart circle international did not comply with the texas payday laws which require them to oblige by their specific work laws. Payment should be received to whatever is stated on the contract and smart circle is required to send the checks to the distributor within the time frame of texas payday laws and to which the contract is stated.Desired Settlement: I would like to speak to someone from the corporation directly to find out what type of business practices they oblige by and why their corporation is so confusing. I would like my check along with all my coworkers who too did not receive full payment to receive all payment due to them delivered for services rendered by them.

Business

Response:

Review: I received a Dallas Maverick Community Package as a Christmas gift along with my sisters. The person that gave me the gift purchased this form the rep named [redacted]. On the flyer, the is conflicting expiration dates of March 1, 2015 and April 30, 2015. I called today and spoke with Pedro to find out if I could still use this package and was told no. He says the package expired March 1 and the April 30th is date of the last game you can see with the package. No where on the flyer is this notated.Desired Settlement: I would like to be able to use this package to see the Mavericks play on March 18th.

Review: On Jan. 3, 2015, we purchased 2 Jets Pizza Coupon sheets from a door to door solicitation for $42.00. The representative ([redacted] told us we would be eligible for an additional gift certificate from restaurant.com [redacted] also told us their would be a 30 day money back guarantee if we were unhappy with the service for any reason. The problems arose later that evening when we realized the certificates [redacted] had sold us had altered expiration dates. They expired on Jan. 3, 2015. We attempted to call from home and work 10 times on Monday, Jan. 5, 2015. We would get a message that said they were closing Dec. 31. They would reopen on Jan. 2, 2015. Then we would be disconnected. We checked with Jet's Pizza. They said the coupon sheets were bogus. We did place a stop payment on the check at approximately 9 pm on Jan. 5, 2015. We were charged $30 for the stop payment. I tried for the next week various times/dates to contact the customer service number. They finally answered today. No explanation. They stated that they would not refund any fees because we initiated the stop payment. They had no comment about the expired couponsDesired Settlement: We feel we are entitled to the following:

1. An official apology from the company for unethical if not fraudulent sale of expired coupons.

2. An explanation why their customer service number was disabled for the last week.

2. We also feel like Smart Circle is responsible for our stop payment fee which they should refund.

Consumer

Response:

Hi,

Review: [redacted] sales promotion in [redacted] advertises for [redacted] if a member signs up during the promotional period they will receive a $200 [redacted] giftcard as an incentive.

This prompted me to purchase the service through [redacted]. After purchasing [redacted] at [redacted], Smart Circle [redacted] did not provide the promotional $200 gift card promised. I purchased [redacted] service through [redacted] on 1/2/2014. It was installed on 1/4/2014. Most all [redacted] members tell me they received their gift card in a week or less and received and email notifying them of the [redacted] shipment.

After 3-4 weeks I did not see any indication of getting the card. I called the local [redacted] and [redacted] and was told I had to wait eight weeks to receive my card. I called numerous times and each time I got a seemingly different answer but each said I had to wait eight weeks before they could launch an investigation. I talked with the [redacted] sales agent at [redacted] each week and she assures me I will get my card but is surprised it has taken so long. She said she was talking to her supervisor to find out what went wrong.

I called [redacted] and was told they had nothing to do with what was advertised in the club and I have to call [redacted]. [redacted] told me I had to call [redacted]. Finally after numerous calls and in the 8th week a [redacted] representative told me the reason I did not get my giftcard was because I did not qualify. I asked how? I was a new customer, I signed up at [redacted], a [redacted] agent in [redacted] wrote up my order and set up the account, the $200 offer is written on my sales order. I was contacted today by [redacted] from Smart Circle and was told it would be 21 more days to reorder another gift card. He was unable to see if a card was ever shipped. This will make it about 3 months wait time for my $200 gift card if it comes. This whole process has been unfair to me. Nobody can give me any definite answers. I was told I would get an email letting me know the tracking information on the card.Desired Settlement: I want my $200 [redacted] gift card. It does not take 21 or more days to ship a card via FedEx.

Business

Response:

Good Morning Sir,