Smartfares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.my complaint against smartfairs#*** was never completly handled and now it has been closedi was reimbursed 693.?? , and received message that two additional payments were being sent in ten to 15,days both aroundand I never received yet
Regards,
*** ***

I understand you feel you are being harassed. Out dispute department is just trying to work with you regarding the bank disputeYou called to make changes on March you were advised penalties to change. You agreed to this We received chargeback notices on Mar 26. On March you called to confirm your flights. We confirmed your flights and tickets issuedYou then requested to cancel your booking. We advised tickets are non-refundablePer *** *** you then contacted them to cancel your booking. Your itinerary is cancelled however your tickets are non refundable. You are able to use the credit for a later date. You would still have to pay the penalties with *** ***. You clearly knew you had tickets. There is nothing more we can do for this client You

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Also, this is the flight info that I booked from SmartFares.comI did not use the ticket.
*** ***(PFA) 03AUG LAX
This document is automatically generated
Please do not respond to this mail
DATE 11JULY
AGENT PI/AO BOOKING REF ***
*** **
*** *** *** LBF TRAVEL INC
** *** ** *** MURPHY CANYON RD SUITE
US SAN DIEGO
CA
SERVICE DATE FROM TO DEPART ARRIVE
SINGAPORE AIRLINES 03AUG LOS ANGELES CA SINGAPORE 345P 300A
SQ SUNDAY LOS ANGELES IN CHANGI 05AUG
W ECONOMY TERMINAL B
NON SMOKING MEAL STOP
RESERVATION CONFIRMED 20:DURATION
LOS ANGELES CA - TOKYO
TOKYO - SINGAPORE
AIRCRAFT: AIRBUS INDUSTRIE A380-
SINGAPORE AIRLINES 05AUG SINGAPORE HO CHI MINH CI 950A 1055A
SQ TUESDAY CHANGI TAN SON NHAT I
W ECONOMY TERMINAL TERMINAL
NON SMOKING MEAL NON STOP
RESERVATION CONFIRMED 2:DURATION
AIRCRAFT: BOEING 777-200/200ER
SINGAPORE AIRLINES 01SEP HO CHI MINH CI SINGAPORE 745P 1040P
SQ MONDAY TAN SON NHAT I CHANGI
W ECONOMY TERMINAL
NON SMOKING MEAL NON STOP
RESERVATION CONFIRMED 1:DURATION
AIRCRAFT: AIRBUS INDUSTRIE A330-
SINGAPORE AIRLINES 02SEP SINGAPORE LOS ANGELES CA 925A 130P
SQ TUESDAY CHANGI LOS ANGELES IN
W ECONOMY TERMINAL TERMINAL B
NON SMOKING MEAL STOP
RESERVATION CONFIRMED 19:DURATION
SINGAPORE - TOKYO
TOKYO - LOS ANGELES CA
AIRCRAFT: AIRBUS INDUSTRIE A380-
MISCELLANEOUS 28JUN LOS ANGELES CA
SUNDAY HOLD
RESERVATION NUMBER(S) SQ/***
*** ***
ETKT:*** ***
Regards,
*** **

Revdex.com,
That was the airline's penalty to refund the ticketOur company did not charge the customer anythingThe airline deducted the penalty from the refundIf the customer is disputing the $charge, the dispute should be with *** *** since they received those funds, not usRegards,
*** ***
Senior Executive Administrator
DIRECT: *** *** * *** * *** *** ***EMAIL: ***

Hello,
I was not charged $for rebooking fee but I was told that it will be taken out of my credit as soon as rebook my trip.
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12725897, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I have communicated with Ms*** and confirmed the refund had been processed and received

there is no refund due. There is a difference between a credit and a refund. I show you called to change your ticket. Per the rules of the airlines you have to pay the difference in the fare as well as the penalty. We also charge to do the ticket exchange. In this case the fare was the same. As a courtesy we refunded $back to the credit card
We feel this issue is closed

Thank you, it has been resolved.*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I wasn't expecting a different answer from this companyThey have highlighted the paragraph that tells that the ticket is non-refundableIf they think it is an important feature of those tickets that they are selling then they should highlight it on the pages that they advertiseThey are using deceptive, tricky strategies to sell their ticketsI didn't see any information that said they were non-refundable on the pages that they advertised those plane ticketsI should have been informed that the ticket was non-refundable while I was buying it not after I bought it! I am just asking for a full refund
Regards,
*** ***

We were able to locate the unused ticket. A refund has been processed. Issue resolved

In order to expedite this process and not have the customer wait 8-weeks, our company is going to mail him a check for the balance, and then have the airline reimburse us on their payout schedule. Please have the customer confirm his full name how it appears on his bank account and the mailing address we should ship the check to. Please send it to me via email and I will get this processed ASAP. Regards, *** ***Senior Executive Administrator

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear I don't know who *** is but I have received no messageAs far as I am concerned an offer to cancel w/ a penalty after hours negates any initial agreement Unless my purchase is refunded, I am not interested in anymore communication with this companyI have informed *** that some else will contact them on my behalf, if necessary, and to please forward my info and complaint to the appropriate personnel
Regards,
*** ***

Tell us why hereI have researched Mr*** complaint. When you request to use multiple credit cards it can be a problem
Most websites will not allow it as they do not have the technology. I am sure the airlines direct will not allow it. Mr. *** was
given a quote of $1770.00. He requested we run $on one card$on another card and the remaining $on the third card
We were able to run the 1st cards for $and $480.00. When the agent tried to run the remaining $the credit card declinedHe said he had no other cards to use. When he realized he did not have enough to cover the trip the previous charges were voided. This is a problem with the credit card companyNot us.
We understand Mr*** frustration. However this was unavoidable. The funds will go back to his account generally within 7-business days if not before. This could not have been avoided. I find we did nothing wrong in this situation and were only trying to help him
We could not have issued the airline tickets without charging the full amount

I have researched this situation. I also received some important information from Ms***. *** has confirmed the full refund has been paid to us in separate increments. This was the confusionI have processed the refund of 581.12. An email has been sent to Ms
*** to adviseWe consider this situation now resolved

I have researched the situation. As a courtesy we have refunded the requested $700.00. It appears *** *** was offering this lower fare. However it did not come up in our system. We apologize for the misunderstanding

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.When my husband booked the flight, there were no American flightsIt was changed after he booked it and was not aware of itI'm not disputing this factI'm disputing the fact that he was made to pay $1,+ extra dollars to get a flight home, which should have returned him home, the first time! We already paid too much for the ticket to begin withWe want that money returned to usThat's why we paid for a return ticket
Regards,
*** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I do not recommend using this company to book an airline flight I was directed to this company as one option through Kayak.com I booked my flight on a weekend, but did not immediately receive a confirmation The small print said it might take hours to receive confirmation On Monday I called Smartfares and was informed my flight was confirmed by the airline and I was given a confirmation number and received an email from Smartfares with a confirmation number Two days later, my flight was cancelled by American Airlines, who told me Smartfares never purchased the ticket In the mean time I had received an email (no phone call ever) telling me the price of my ticket was not the price quoted, but actually about $more I was offered a $discount, so essentially, they could get me the flight for $more than originally quoted I declined the offer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** **
Dear ***,Thanks for your email remind us.We do not accept their explanation They want to charge more money if I want to change the ticket, they're wrongNOT USIT'S TOO LATE TO CHANGE TICKET NOW, I'VE ALREADY MADE PLANS