Initial Business Response /* (1000, 5, 2015/03/12) */
Our system shows that the customer was refunded after his application was cancelled on 2015/03/12:13:PM to a card ending in -This refund usually takes several days to appear back on the cardIf by Monday 3/16/15, the money
has not appeared on your card, please notify us
Initial Consumer Rebuttal /* (2000, 7, 2015/03/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2014/04/29) */
On 4/29/14, the customer was emailed the following respond to their complaint:
Hi ***,
My name is *** and I'm in charge of handling complaints filed with the Revdex.comI've had a chance to review your complaint
and your history with usFirstly, I'd like to apologize for the service you've received so farWe genuinely do strive to serve every customer and are still working towards that goal
In regards to your complaint to the Revdex.com, let me review what our system shows
Per the Terms & Conditions associated with your lease, the due date for your rental payment of $for the month of January was due on 1/6/The attempt to collect this monthly payment failedWhen the system is unable to collect the due amount, it attempts to collect partial amounts of the payment dueThe first time the system was able to collect the partial amount of $was on 1/9/14; subsequently it was able to collect the other half of the rental payment due for January on the 1/16/This pattern of inability to collect the monthly payments due (and the system attempting for partial amounts) has continued for every monthly payment since then
In order to have qualified for the days same-as-cash, you would have had to paid the entire cart amount ($304.29, the in-store price of the leased items) by 2/11/
Please feel free to respond with any questions or concerns
Thank you,
***
Initial Consumer Rebuttal /* (3000, 7, 2014/05/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In December they took out the and in January they did split the payment but in February they did not attempt to take the remaining balance from my accountWhixh I did have the fundsThe agreement was to pay the reremaining balance by the days and they did not even attempt to take out that amount or call or anything so how is that fair?
Final Business Response /* (4000, 15, 2014/05/26) */
On 5/26/14, the customer was sent the following email:
Hi ***,
Attached to this email is a copy of the Terms & Conditions associated for your lease, which outline the payment scheduleThere have also been several attempts to collect monthly payments on the 9th, when funds for the entire payment were not available
At this point, you have the following options to complete your lease agreement and own your leased items (per the terms of the lease-to-own program):
1) Continue making your monthly payments until the lease is complete - to date, you have made of the monthly payments to complete the lease and are two payments overdueTo complete the lease by making monthly payments, you would have to complete the payments of $
2) Pay off the lease early - to pay the lease off early, you would first need to complete the $in overdue payments, at which point your early pay off price would be
3) Return your leased items - at any point in your lease, you can return your leased items to us and end your lease obligation early (provided that your payments are current)
Please do not hesitate to contact us with any questions or concerns
Thank you,
Final Consumer Response /* (3000, 13, 2014/05/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The agreement of payment was arranged for the ninth of each month not the third or eleventh so funds were not available on the thirdI made arrangements for money to be withdrawn from my account on the ninthSo you guys did not honor the contract that was made
Initial Business Response /* (1000, 5, 2014/10/02) */
customer received response and return information for the phone on September
Initial Consumer Rebuttal /* (2000, 7, 2014/10/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received the
shipping information after I wrote this complaint
Consumer Response /* (3000, 12, 2014/12/09) */
the consumer says her complaint has not been resolvedShe is still being charged by this company and states that she didn't agree to it
Business Response /* (4000, 14, 2014/12/10) */
Hi ***,
We have not received your leased itemsOnce we receive your leased items, your payment obligation for this lease will cease
Please do not hesitate to contact us with any questions at X-(XXX)-XXX-XXXX
Best,
Customer Support
Consumer Response /* (3000, 20, 2014/12/22) */
My complaint is still unresolved, I have been waiting for a phone call in regards to a survey or story about smart payI haven't received any calls and I don't know who to contact I don't know what I need to do
Business Response /* (4000, 22, 2014/12/23) */
Hi ***,
You may end your lease at any time by returning your itemsAs of now, we have not received your leased itemsOnce we receive your leased items, your payment obligation for this lease will cease
Please contact us at X-(XXX)-XXX-XXXX for a shipping label and with any questions you might have
Best,
Customer Support
Initial Business Response /* (1000, 5, 2015/04/15) */
Customer responded to via email on 4/15/
Initial Consumer Rebuttal /* (3000, 7, 2015/04/16) */
I was told to go back to the metro store as no resolution was presented to meThey didn't even address the issue with their
company they just told me to go back to the storeI'm very escalated at this point because once again my issue is not being addressed
Final Consumer Response /* (3000, 13, 2015/04/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My information was used to sign up for this lease without my permission, I would like to file for stolen identity as this lease was signed without my acknowledgementThank you
Final Business Response /* (4000, 15, 2015/05/06) */
Hi ***,
In order to file an identity theft complaint, you must contact our customer support center and state your intention explicitly and you will be instructed on how to proceed
Initial Business Response /* (1000, 5, 2015/10/13) */
Hi ***,
Sorry for any confusionSmartPay is not a line of credit, but a lease-to-own program
After carefully reviewing your application, we are sorry to advise you that we cannot provide you a mobile handset
lease-to-purchase opportunity at this time
If you would like a statement of specific reasons why your application was denied, you may contact the Application Review Manager at the address below within days of the date of this emailWe will provide you with the statement of reasons within days after receiving your request
Better Finance
P.OBox
San Francisco, CA XXXXX-XXX
Attn: Application Review Manager
If we obtained information from a consumer reporting agency as part of our consideration of your application, its name, address, and toll-free telephone number is shown belowThe reporting agency played no part in our decision and is unable to supply specific reasons why we have denied your applicationYou have a right under the Fair Credit Reporting Act to know the information contained in your credit file at the consumer reporting agencyYou have a right to a free copy of your report from the reporting agency, if you request it no later than days after you receive this notice
In addition, if you find that any information contained in the report you received is inaccurate or incomplete, you have the right to dispute the matter with the reporting agencyYou can find out about the information contained in your file (if one was used) by contacting:
Teletrack, Inc
Attention: Customer Service
***
*** XXXXX
Phone: XXX-XXX-XXXX
Clarity Services, Inc
***
*** XXXXX
Phone: XXX-XXX-XXXX
Further, our decision was based in whole or in part on information obtained from an outside source other than a consumer reporting agency as part of our consideration of your applicationUnder the Fair Credit Reporting Act, you have the right to make a written request, no later than days after you receive this notice, for disclosure of the nature of this information
If you have any questions regarding this notice, you should contact BillFloat at the address indicated above
Notice: The federal Equal Credit Opportunity Act prohibits creditors from discriminating against credit applicants on the basis of race, color, religion, national origin, sex, marital status, age (provided the applicant has the capacity to enter into a binding contract); because all or part of the applicant's income derives from any public assistance program; or because the applicant has in good faith exercised any right under the Consumer Credit Protection ActThe federal agency that administers compliance with this law concerning this rentor is:
Federal Trade Commission
Equal Credit Opportunity
Washington, DC XXXXX
1-877-FTC-HELP (X-XXX-XXX-XXXX); TDD: X-XXX-XXX-XXXX
www.ftc.gov
Initial Business Response /* (1000, 5, 2015/05/19) */
The following email was sent to the customer on 5/19/15:
Hi,
My name is *** and I am reaching out to you in response to your complaint with the Revdex.comI wanted to clarify the terms of your lease with us (now
cancelled, due to the return that was processed)
SmartPay is a lease-to-own program that allows customers to to shop for items with retailers such as Straight TalkWe only provide a payment option for our customers to acquire the items, and are not involved with the selection or function of the items (including network coverage)The payment collected from your lease was for the use of the leased items for the time you were in possession of the itemsThe reason we cannot refund this payment is that the item you returned is now used and it would be impossible for us to recover its full value
If you feel that you were misled anything related to the function of the phone, we suggest you contact Straight Talk as this is something that they would deal with
Please do not hesitate to contact us with any other questions or concerns
Thank you,
Initial Consumer Rebuttal /* (3000, 7, 2015/05/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hi,
I don't accept this response because they are unwilling to refund any of my moneyI can understand keeping shipping or something to that affect for shipping out the phoneI called within a few days of having this phone and advised I am unable to use itI have since returned the phone and it took longer for them to email me a return label and get phone back to them than I had the phone in my possessionThis phone was returned in excellent condition and I see no reason why they are not able to refund meI paid $in good faith for a phone to useIn knowing that I was unable to use this phone I should be refunded
Final Business Response /* (4000, 23, 2015/06/23) */
Thank you for bringing this to my attentionThe customer was offered a 50% refund for a payment as a gesture of good will, even though no refund was due, and they did not accept this offer
When the prepaid shipping label was sent to the customer, it was attached to an email that explicitly said:
"Note: If you return your items to SmartPay, you will not be refunded any lease payments, as they are considered part of your SmartPay lease purchase plan."
Additionally, in the email that you forwarded, the customer claimed that "if a phone is returned within days of receipt and is in like new condition customer would be charged a 20% restocking fee and $shipping fee." This is not our policy and is not in any SmartPay agreementEven if it was, the customer requested the return label on 5/9/15, which is more than days after the start of their lease on 5/1/Additionally, 20% of their $lease is $175.67, which is considerably more than she would have been charged if no refund was given - we are offering her a 50% refund of the payment collected for use of the leased item in the first month of the lease
The 50% refund offer is still available, if the customer accepts it
Please let me know if I can provide any other information
Thanks,
***
Final Consumer Response /* (2000, 25, 2015/06/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2014/03/28) */
On 3/28/14, the customer was sent the following email:
Hi ***,
My name is *** and I'm in charge of handling complaints filed with the Revdex.comI've had a chance to review your complaint and your history with us
Firstly, I'd like to apologize for the service you've received so farWe genuinely do strive to serve every customer and are still working towards that goal
In regards to your complaint to the Revdex.com, our system shows that every payment since your initial down payment has failedThis is usually because there are insufficient funds on the debit cardIn your complaint, you mentioned that you always had money in the account - if you are able to provide us with bank statements from the dates on which your account was scheduled to be collected on, we can remove you from our collections agency and return your account not normal
Please feel free to respond with any questions or concernsWe appreciate your patience and are looking forward to resolving this matter with your satisfaction
Thank you,
***
Initial Consumer Rebuttal /* (3000, 7, 2014/04/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No this issue is not resolvedI need to know exactly what dates you need to see in my account to prove that the funds where there when I confirmed to go ahead and summit payments with billfloat All of the times that I spoke with them on the phone they have not once told.me that there was insufficient fundsAll of my account information I gave them times is all correct and current and all the times they were supposed to summit the payment , the funds where therePlease contact me with exact dates so I can prove it has not been my fault that they couldn't recieve payment and that it must be there own system failing...thank you
Final Business Response /* (4000, 9, 2014/04/07) */
On April 5th, the following email was sent to the customer:
Hi ***,
I apologize for the delay in response to youLet's start with the October statements (when the payments first started failing) and we can go from thereIf we determine that the system was unable to collect funds from your debit card due to a system error, you will not be penalized
Thank you,
Customer Support Team
Business Response /* (4000, 17, 2014/04/30) */
On 4/29/14, the following email was sent to the customer:
Hi ***,
We apologize for the delayYour case is a bit unique and we are still looking into itWe should have an update by the end of the week
Thanks,
***
Customer Support Team
Consumer Response /* (4200, 19, 2014/05/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business hasnt propised anything yetStill waiting to find out whats going on
This company approved someone else who purported to be me to finance his a brand new Galaxy phone purchased in Trenton, Michigan at a Cricket mobile store 14th December,Now they have send the real me to a collection agent called United Debt Holdings to collect money from meI have asked them to send me the paper work that I signed for me to get the phone but I haven't received itI have never been a customer to this company and they should vet their customers well before approving any finance to them
Initial Business Response /* (1000, 8, 2014/05/26) */
Hi ***,
Our records show that our Customer Support team had sent you a shipping label to return your phone in order to end your leaseBased on your complaint, the seems to satisfy your request - if you have any other questions or
concerns, please respond to the emails that had been sent to you
Thank you,
Initial Business Response /* (1000, 5, 2015/06/22) */
Customer was responded to via email on 6/22/
Initial Consumer Rebuttal /* (3000, 7, 2015/06/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On 6/22/I received an e-mail from *** from
the Smart Pay Support Team stating that they have reviewed my complaint with Revdex.com and wish to clarify any confusion that might exist
They said their records show that I agreed to a leaseHowever in previous phone conversations with them I have repeatedly asked for a signed copy of such a contract or "lease" for which they have not provided to me
In their email they attached a "Terms and Conditions" on (with no signature) from me
Their suggestion to me was that I "If you feel that the details of your lease were unclear or misrepresented by the sales associate that assisted you, please contact the store where the lease was originated and ask to speak to a manager (MetroPCS location at ***, XXXXX)We find that these issues are best resolved when the customer and store manager speak directly"
I contacted the Metro store on 6/24/and the manager said that he does not know exactly what took place with regards to my purchase but that because of the lack of clarity in processing transactions involving "BillFloat / Smartpay"; they are no longer doing transactions as previous and are now giving a detailed explanation of how BillFloat/Smartpay works and ensuring that customers receive an email of their terms and condition the same day
When I told him that I never received an explanation nor an e-mail of the terms and condition he told me to take it up with SmartPay
Final Business Response /* (4000, 9, 2015/06/29) */
Customer was responded via email on 6/29/
Initial Business Response /* (1000, 5, 2014/05/26) */
On 5/26/14, the following email was sent to the customer:
Hi ***,
My name is *** and I'm in charge of handling complaints filed with the Revdex.comI've had a chance to review your complaint and your history with
us
The fees that you have been charged on a monthly basis are the cost associated with keeping your account with open, allowing you to continue to use SmartLineFrom your Revdex.com complaint, it sounds like you did not want to continue using SmartLine after you paid off your balance with usThe five months of fees that you had been charged total to $Would you consider a refund for this amount a satisfactory resolution to your complaint?
Please feel free to respond with any questions or concernsWe appreciate your patience and are looking forward to resolving this matter with your satisfaction
Thank you,
***
Initial Business Response /* (1000, 5, 2014/04/29) */
On 4/29/the customer was sent the following email:
Hi ***,
Thank you for contacting SmartLine Customer SupportThe fees collected on your account are the cost of keeping the account openBased on your complaint to the RevDex.com, we understand that you'd like to close your accountWe have suspended collections on the account and have escalated it for closure
Thank you,
Initial Business Response /* (1000, 6, 2015/10/02) */
Dear Ms***,
We apologize for any confusionSmartPay is a Lease to Own program, and we are not a phone carrier, nor do we sell cellular devicesWhen you use SmartPay, we purchase the phone on your behalf, and you lease it from
usIf you are having issues with the performance of the phone, you will need to contact the retail store from which you received the phone
If you would like to terminate your lease, we can assist you with that process
### Your SmartPay lease agreement allows you to purchase items by leasing over a set period of time, but it also allows you to terminate your lease at any timeYou may do so by choosing one of the following options: ###
**Processing an Early Payoff**
An Early Payoff allows you to purchase the items prior to the end of your lease term by processing a lump sum payment for the remaining retail value of the items leasedThis option is available at anytime during the lease termAs of today, your Early Payoff amount is $You are currently within your promotional BuyOut period which allows you to complete your lease and own the items with limited feesThis promotion is valid until 12/17/
**If you wish to take advantage of this offer, please reply to this email with the date you would like the payment processed, or you may go to SmartPayLease.com/login and process the payment on your own.**
**Returning the Leased Items**
You may terminate your lease by returning the leased items at anytime during the lease periodOnce the items are received in good, working order, your SmartPay lease will be terminated, and you will not be charged for any future lease paymentsFor your convenience, I have attached a pre-paid FedEx label, if you chose to exercise this option
Thank you again, and I hope this information is helpful
Best,
***
Initial Consumer Rebuttal /* (3000, 8, 2015/10/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Number the payoff plan in days has nothing to do with a bad batteryNumber 2, returning the phone means they keep the money you already put in the phone why would I pay all that money for one week of having phone and give to them? Also if I can't trust them to make this right how do I trust they won't further damage phone to change more.the phone was defective when I received it..They need to contact whom ever they bought the phone from and request a battery me reimbursement money to buy a new battery..they just want you to send the phone back so they can make that extra money still being a rip off thank you
Final Business Response /* (4000, 10, 2015/10/13) */
Dear Ms***,
We are sorry about your challenges with your phone, but as we are not the manufacturer or the carrier, we cannot assist you with the quality or service of the phoneOur records show you ordered the phone from the Straight Talk Wireless online retailer, and we suggest further conversation with them regarding the issues you describe
If you would like to terminate your lease, we can assist you with that process
Your SmartPay lease agreement allows you to purchase items by leasing over a set period of time, but it also allows you to terminate your lease at any timeYou may do so by choosing one of the following options:
Processing an Early Payoff An Early Payoff allows you to purchase the items prior to the end of your lease term by processing a lump sum payment for the remaining retail value of the items leasedThis option is available at anytime during the lease termAs of today, your Early Payoff amount is $You are currently within your promotional BuyOut period which allows you to complete your lease and own the items with limited feesThis promotion is valid until 12/17/
If you wish to take advantage of this offer, please reply to this email with the date you would like the payment processed, or you may go to SmartPayLease.com/login and process the payment on your own
Returning the Leased Items You may terminate your lease by returning the leased items at anytime during the lease periodOnce the items are received in good, working order, your SmartPay lease will be terminated, and you will not be charged for any future lease paymentsFor your convenience, I have attached a pre-paid FedEx label, if you chose to exercise this option
Thank you again, and I hope this information is helpful
Best,
SmartPay Customer Support
Final Consumer Response /* (4200, 12, 2015/10/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Passing *** buck, warning folks, do not order from these peopleThey can and will rip you offI contacted smart pay from Florida where they sent me the phone fromThe Smart Pay lady told me they bought the phone from a third party not straight talkShe also sent me another batteryAlthough that is all that I asked for I wanted to let people know not to do business with these folksAs you can see they directly lied on hereSmart pay replaced my battery and told me they purchased the phone via third partyBuyer beware
Initial Business Response /* (1000, 6, 2016/03/09) */
Hi ***,
We did issue you a refund of $for the extended warranty on 05/07/Your future lease payments (and BuyOut amount) were adjusted to reflect this returnHowever, your promotional BuyOut period ended on 05/14/2015,
not 05/15/(05/14/is days from the date you completed the SmartPay application.)
We are not currently reporting SmartPay lease performance to Consumer Reporting Agencies(We reserve the right to do so in the future.)
Your SmartPay payments are currently overdue and have been transferred to our collections teamPlease contact them directly for payment information and **options**You can reach them at XXX-XXX-XXXX
Thank you and have a great day
Best,
SmartPay Customer Support Team
Initial Consumer Rebuttal /* (3000, 8, 2016/03/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
A partial refund is not a complete nor full refund and you cannot partially charge me for a warrantyThe partial refund was money I had already paid which was the only amount deducted from the billThe other half of the warranty was still reflected in the day buy out when I requested it a full month prior to the buy out which is how I even noticed the amount reflected was still showing the other half of the "partially" refunded warrantyThe original agreement is in fact not the amount they were asking for at the day buy out time and I showed them thatI was not about to pay more for the phone than stated on the original contract before the days was upResponse denied, complaint not resolved
Final Business Response /* (4000, 19, 2016/03/30) */
Hi ***,
A partial return was processed instead of a full return because you are still leasing a Samsung GSActive LTEWe refunded you in *full* for the portion of your previous payments that went toward the warrantyEach scheduled payment includes rental fees and taxes, in addition to a *portion* of the retail price of the itemsIn other words, the retail value of the warranty was spread out over several payments (so you would not have received the full retail value of the warranty in the refund amount unless you had completed all lease payments)
A 20% fee applied to your promotional BuyOut amount, but there was also a tax amount in addition to this (as stated in your Terms & Conditions)
We processed the return/lease adjustment a few days prior to your promotional BuyOut end dateAs you did not request to process the BuyOut by this date, your BuyOut amount changed(More information on how this was calculated was in your Terms & Conditions)If you do not request a BuyOut, you remain on your original payment plan
Your SmartPay payments are currently overdue and have been transferred to a collections teamThe collections team should be reaching out to you soon to discuss payment information and options
Best,
SmartPay Customer Support Team
Final Consumer Response /* (4200, 23, 2016/03/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is inaccurate because I was never to make full payments to begin withThis is my point and why I am doneYou may reply but I will not be replyingWhen I asked for the amount due it was not reflective of what the total would have been based on the agreement in the written conract that gave an exact amount for the day buy outThe day buyout was still reflective of the other half of the warranty which you did not refund me for in fullThe total I should have been given was in the orignal contractThis is not the total give when I asked for the day buy out which is when I actually noticed the error and continued to show you all the error which was never corrected and yes, went over the day period but you never fulfilled the complete refund as the partial amount was still showing in the payments for the buy outHow you all do not understand this is beyond me but the price was not reflective of what was in the contract therefore I am done with thisAny further replies can be sent to my attorney should this collection go any further as I have stated
Initial Business Response /* (1000, 8, 2014/03/13) */
This customer's account has been closed
Final Consumer Response /* (2000, 10, 2014/03/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/06/30) */
The customer was sent the following email on 6/30/
Hi ***,
My name is *** and I'm in charge of handling complaints filed with the Revdex.comI've read your complaint and apologize for the information you have received
If your
phone stopped working due to a manufacturing defect, it should be under a manufacturer's warrantyQuality One, the company that ships the phones to customers, has the details of how to take advantage of this warrantyI have passed *** information on to them and you should be contacted shortlyPlease reach respond to his email if you have not heard back by Friday
Thank you,
***
SmartPay Customer Support Team
Initial Consumer Rebuttal /* (3000, 7, 2015/07/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Still waiting for response, so far as 7/1/still haven't heard from Quality One
Final Business Response /* (4000, 9, 2015/07/08) */
Quality One notified SmartPay that on June 30th, the customer was contacted over phone (was unreachable and a voicemail was left) and over emailIf the customer can email SmartPay a verification that the phone number and email address we have on file is correct, we will ensure that Quality One's records are correct and the customer will be reached out toAdditionally, we will request the contact information for a Quality One representative with knowledge of this issue so that the customer can contact them
SMARTPAY IS THE WORST..I HAVE NEVER EXPERIENCED SUCH UNPROFESSIONALISM IN MY LIFE..I TOLD THEM THAT I WAS NEVER TOLD BY METRO PCS (until later) OF SMARTPAY'S PRACTICESSMARTPAY IS A RIPOFFI REVCEIVED A TEXT STATING MY BALANCE WAS $& SMARTPAY WANTED TO DEDUCT $BI-WEEKLY FROM MY ACCOUNT WHICH MEANS I WOULD BE PAYING $INSTEAD OF $I HAVE SENT NUMEROUS EMAILS BUT ALL I KEEP RECEIVING FROM THEM IS A EMAIL BACK STATING "WE ARWE REVIEWING" YOUR EMAIL & WILL GET BACK TO YOU SHORTLYTHEY HAVE BEEN TRYING ON NUMEROUS OCCASIONS TO CHARGE MY DEBIT CARD IN WHICH SMARTPAY DEEMED INVALID DUE TO BE TELLING THEM TO REMOVE ITI WAS TOLD BY METRO PCS ABOUT THE BUYOUT IN THREE PAYMENTS, YET SMART PAY IS STILL TRYING TO MAKE ME PAY $FOR MY PHONEI EVEN SPOKE TO A REDE REP WHO STATED IF YOU DONT LIKE IT, RETURN THE PHONE..NOW I AM RECEIVING EMAILS STATING MY ACCOUNT WILL BE GOING INTO COLLECTIONS DUE TO ME NOT PAYING THE AMOUNT SMARTPAY WANTS ME TO PAY..SMARTPAY IS A RIPOFF AND CARES NOTHING ABOUT ITS CUSTOMERS..ALL THEY WANT IS YOUR MONEY!!!!!!
Initial Business Response /* (1000, 5, 2014/08/22) */
customer received a response via e-mail
Initial Consumer Rebuttal /* (3000, 7, 2014/08/25) */
I heard from smartpay and they said they r goingto refund my moneyWill let u know if they do notThank u for ur
help
Final Business Response /* (4000, 9, 2014/08/26) */
customer had received resolution via e-mail
Final Consumer Response /* (2000, 11, 2014/08/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It took getting Revdex.com involved, but smartpay gave me my money backThabk u Revdex.comGlad u r there looking out for usThey were no help until you got involved
Initial Business Response /* (1000, 5, 2015/03/12) */
Our system shows that the customer was refunded after his application was cancelled on 2015/03/12:13:PM to a card ending in -This refund usually takes several days to appear back on the cardIf by Monday 3/16/15, the money
has not appeared on your card, please notify us
Initial Consumer Rebuttal /* (2000, 7, 2015/03/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2014/04/29) */
On 4/29/14, the customer was emailed the following respond to their complaint:
Hi ***,
My name is *** and I'm in charge of handling complaints filed with the Revdex.comI've had a chance to review your complaint
and your history with usFirstly, I'd like to apologize for the service you've received so farWe genuinely do strive to serve every customer and are still working towards that goal
In regards to your complaint to the Revdex.com, let me review what our system shows
Per the Terms & Conditions associated with your lease, the due date for your rental payment of $for the month of January was due on 1/6/The attempt to collect this monthly payment failedWhen the system is unable to collect the due amount, it attempts to collect partial amounts of the payment dueThe first time the system was able to collect the partial amount of $was on 1/9/14; subsequently it was able to collect the other half of the rental payment due for January on the 1/16/This pattern of inability to collect the monthly payments due (and the system attempting for partial amounts) has continued for every monthly payment since then
In order to have qualified for the days same-as-cash, you would have had to paid the entire cart amount ($304.29, the in-store price of the leased items) by 2/11/
Please feel free to respond with any questions or concerns
Thank you,
***
Initial Consumer Rebuttal /* (3000, 7, 2014/05/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In December they took out the and in January they did split the payment but in February they did not attempt to take the remaining balance from my accountWhixh I did have the fundsThe agreement was to pay the reremaining balance by the days and they did not even attempt to take out that amount or call or anything so how is that fair?
Final Business Response /* (4000, 15, 2014/05/26) */
On 5/26/14, the customer was sent the following email:
Hi ***,
Attached to this email is a copy of the Terms & Conditions associated for your lease, which outline the payment scheduleThere have also been several attempts to collect monthly payments on the 9th, when funds for the entire payment were not available
At this point, you have the following options to complete your lease agreement and own your leased items (per the terms of the lease-to-own program):
1) Continue making your monthly payments until the lease is complete - to date, you have made of the monthly payments to complete the lease and are two payments overdueTo complete the lease by making monthly payments, you would have to complete the payments of $
2) Pay off the lease early - to pay the lease off early, you would first need to complete the $in overdue payments, at which point your early pay off price would be
3) Return your leased items - at any point in your lease, you can return your leased items to us and end your lease obligation early (provided that your payments are current)
Please do not hesitate to contact us with any questions or concerns
Thank you,
Final Consumer Response /* (3000, 13, 2014/05/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The agreement of payment was arranged for the ninth of each month not the third or eleventh so funds were not available on the thirdI made arrangements for money to be withdrawn from my account on the ninthSo you guys did not honor the contract that was made
Initial Business Response /* (1000, 5, 2014/10/02) */
customer received response and return information for the phone on September
Initial Consumer Rebuttal /* (2000, 7, 2014/10/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received the
shipping information after I wrote this complaint
Consumer Response /* (3000, 12, 2014/12/09) */
the consumer says her complaint has not been resolvedShe is still being charged by this company and states that she didn't agree to it
Business Response /* (4000, 14, 2014/12/10) */
Hi ***,
We have not received your leased itemsOnce we receive your leased items, your payment obligation for this lease will cease
Please do not hesitate to contact us with any questions at X-(XXX)-XXX-XXXX
Best,
Customer Support
Consumer Response /* (3000, 20, 2014/12/22) */
My complaint is still unresolved, I have been waiting for a phone call in regards to a survey or story about smart payI haven't received any calls and I don't know who to contact I don't know what I need to do
Business Response /* (4000, 22, 2014/12/23) */
Hi ***,
You may end your lease at any time by returning your itemsAs of now, we have not received your leased itemsOnce we receive your leased items, your payment obligation for this lease will cease
Please contact us at X-(XXX)-XXX-XXXX for a shipping label and with any questions you might have
Best,
Customer Support
Initial Business Response /* (1000, 5, 2015/04/15) */
Customer responded to via email on 4/15/
Initial Consumer Rebuttal /* (3000, 7, 2015/04/16) */
I was told to go back to the metro store as no resolution was presented to meThey didn't even address the issue with their
company they just told me to go back to the storeI'm very escalated at this point because once again my issue is not being addressed
Final Consumer Response /* (3000, 13, 2015/04/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My information was used to sign up for this lease without my permission, I would like to file for stolen identity as this lease was signed without my acknowledgementThank you
Final Business Response /* (4000, 15, 2015/05/06) */
Hi ***,
In order to file an identity theft complaint, you must contact our customer support center and state your intention explicitly and you will be instructed on how to proceed
Initial Business Response /* (1000, 5, 2015/10/13) */
Hi ***,
Sorry for any confusionSmartPay is not a line of credit, but a lease-to-own program
After carefully reviewing your application, we are sorry to advise you that we cannot provide you a mobile handset
lease-to-purchase opportunity at this time
If you would like a statement of specific reasons why your application was denied, you may contact the Application Review Manager at the address below within days of the date of this emailWe will provide you with the statement of reasons within days after receiving your request
Better Finance
P.OBox
San Francisco, CA XXXXX-XXX
Attn: Application Review Manager
If we obtained information from a consumer reporting agency as part of our consideration of your application, its name, address, and toll-free telephone number is shown belowThe reporting agency played no part in our decision and is unable to supply specific reasons why we have denied your applicationYou have a right under the Fair Credit Reporting Act to know the information contained in your credit file at the consumer reporting agencyYou have a right to a free copy of your report from the reporting agency, if you request it no later than days after you receive this notice
In addition, if you find that any information contained in the report you received is inaccurate or incomplete, you have the right to dispute the matter with the reporting agencyYou can find out about the information contained in your file (if one was used) by contacting:
Teletrack, Inc
Attention: Customer Service
***
*** XXXXX
Phone: XXX-XXX-XXXX
Clarity Services, Inc
***
*** XXXXX
Phone: XXX-XXX-XXXX
Further, our decision was based in whole or in part on information obtained from an outside source other than a consumer reporting agency as part of our consideration of your applicationUnder the Fair Credit Reporting Act, you have the right to make a written request, no later than days after you receive this notice, for disclosure of the nature of this information
If you have any questions regarding this notice, you should contact BillFloat at the address indicated above
Notice: The federal Equal Credit Opportunity Act prohibits creditors from discriminating against credit applicants on the basis of race, color, religion, national origin, sex, marital status, age (provided the applicant has the capacity to enter into a binding contract); because all or part of the applicant's income derives from any public assistance program; or because the applicant has in good faith exercised any right under the Consumer Credit Protection ActThe federal agency that administers compliance with this law concerning this rentor is:
Federal Trade Commission
Equal Credit Opportunity
Washington, DC XXXXX
1-877-FTC-HELP (X-XXX-XXX-XXXX); TDD: X-XXX-XXX-XXXX
www.ftc.gov
Initial Business Response /* (1000, 5, 2015/05/19) */
The following email was sent to the customer on 5/19/15:
Hi,
My name is *** and I am reaching out to you in response to your complaint with the Revdex.comI wanted to clarify the terms of your lease with us (now
cancelled, due to the return that was processed)
SmartPay is a lease-to-own program that allows customers to to shop for items with retailers such as Straight TalkWe only provide a payment option for our customers to acquire the items, and are not involved with the selection or function of the items (including network coverage)The payment collected from your lease was for the use of the leased items for the time you were in possession of the itemsThe reason we cannot refund this payment is that the item you returned is now used and it would be impossible for us to recover its full value
If you feel that you were misled anything related to the function of the phone, we suggest you contact Straight Talk as this is something that they would deal with
Please do not hesitate to contact us with any other questions or concerns
Thank you,
Initial Consumer Rebuttal /* (3000, 7, 2015/05/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hi,
I don't accept this response because they are unwilling to refund any of my moneyI can understand keeping shipping or something to that affect for shipping out the phoneI called within a few days of having this phone and advised I am unable to use itI have since returned the phone and it took longer for them to email me a return label and get phone back to them than I had the phone in my possessionThis phone was returned in excellent condition and I see no reason why they are not able to refund meI paid $in good faith for a phone to useIn knowing that I was unable to use this phone I should be refunded
Final Business Response /* (4000, 23, 2015/06/23) */
Thank you for bringing this to my attentionThe customer was offered a 50% refund for a payment as a gesture of good will, even though no refund was due, and they did not accept this offer
When the prepaid shipping label was sent to the customer, it was attached to an email that explicitly said:
"Note: If you return your items to SmartPay, you will not be refunded any lease payments, as they are considered part of your SmartPay lease purchase plan."
Additionally, in the email that you forwarded, the customer claimed that "if a phone is returned within days of receipt and is in like new condition customer would be charged a 20% restocking fee and $shipping fee." This is not our policy and is not in any SmartPay agreementEven if it was, the customer requested the return label on 5/9/15, which is more than days after the start of their lease on 5/1/Additionally, 20% of their $lease is $175.67, which is considerably more than she would have been charged if no refund was given - we are offering her a 50% refund of the payment collected for use of the leased item in the first month of the lease
The 50% refund offer is still available, if the customer accepts it
Please let me know if I can provide any other information
Thanks,
***
Final Consumer Response /* (2000, 25, 2015/06/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/07/20) */
Customer was responded to via email on 07/20/
Initial Business Response /* (1000, 5, 2014/03/28) */
On 3/28/14, the customer was sent the following email:
Hi ***,
My name is *** and I'm in charge of handling complaints filed with the Revdex.comI've had a chance to review your complaint and your history with us
Firstly, I'd like to apologize for the service you've received so farWe genuinely do strive to serve every customer and are still working towards that goal
In regards to your complaint to the Revdex.com, our system shows that every payment since your initial down payment has failedThis is usually because there are insufficient funds on the debit cardIn your complaint, you mentioned that you always had money in the account - if you are able to provide us with bank statements from the dates on which your account was scheduled to be collected on, we can remove you from our collections agency and return your account not normal
Please feel free to respond with any questions or concernsWe appreciate your patience and are looking forward to resolving this matter with your satisfaction
Thank you,
***
Initial Consumer Rebuttal /* (3000, 7, 2014/04/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No this issue is not resolvedI need to know exactly what dates you need to see in my account to prove that the funds where there when I confirmed to go ahead and summit payments with billfloat All of the times that I spoke with them on the phone they have not once told.me that there was insufficient fundsAll of my account information I gave them times is all correct and current and all the times they were supposed to summit the payment , the funds where therePlease contact me with exact dates so I can prove it has not been my fault that they couldn't recieve payment and that it must be there own system failing...thank you
Final Business Response /* (4000, 9, 2014/04/07) */
On April 5th, the following email was sent to the customer:
Hi ***,
I apologize for the delay in response to youLet's start with the October statements (when the payments first started failing) and we can go from thereIf we determine that the system was unable to collect funds from your debit card due to a system error, you will not be penalized
Thank you,
Customer Support Team
Business Response /* (4000, 17, 2014/04/30) */
On 4/29/14, the following email was sent to the customer:
Hi ***,
We apologize for the delayYour case is a bit unique and we are still looking into itWe should have an update by the end of the week
Thanks,
***
Customer Support Team
Consumer Response /* (4200, 19, 2014/05/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business hasnt propised anything yetStill waiting to find out whats going on
This company approved someone else who purported to be me to finance his a brand new Galaxy phone purchased in Trenton, Michigan at a Cricket mobile store 14th December,Now they have send the real me to a collection agent called United Debt Holdings to collect money from meI have asked them to send me the paper work that I signed for me to get the phone but I haven't received itI have never been a customer to this company and they should vet their customers well before approving any finance to them
Initial Business Response /* (1000, 8, 2014/05/26) */
Hi ***,
Our records show that our Customer Support team had sent you a shipping label to return your phone in order to end your leaseBased on your complaint, the seems to satisfy your request - if you have any other questions or
concerns, please respond to the emails that had been sent to you
Thank you,
Initial Business Response /* (1000, 5, 2015/06/22) */
Customer was responded to via email on 6/22/
Initial Consumer Rebuttal /* (3000, 7, 2015/06/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On 6/22/I received an e-mail from *** from
the Smart Pay Support Team stating that they have reviewed my complaint with Revdex.com and wish to clarify any confusion that might exist
They said their records show that I agreed to a leaseHowever in previous phone conversations with them I have repeatedly asked for a signed copy of such a contract or "lease" for which they have not provided to me
In their email they attached a "Terms and Conditions" on (with no signature) from me
Their suggestion to me was that I "If you feel that the details of your lease were unclear or misrepresented by the sales associate that assisted you, please contact the store where the lease was originated and ask to speak to a manager (MetroPCS location at ***, XXXXX)We find that these issues are best resolved when the customer and store manager speak directly"
I contacted the Metro store on 6/24/and the manager said that he does not know exactly what took place with regards to my purchase but that because of the lack of clarity in processing transactions involving "BillFloat / Smartpay"; they are no longer doing transactions as previous and are now giving a detailed explanation of how BillFloat/Smartpay works and ensuring that customers receive an email of their terms and condition the same day
When I told him that I never received an explanation nor an e-mail of the terms and condition he told me to take it up with SmartPay
Final Business Response /* (4000, 9, 2015/06/29) */
Customer was responded via email on 6/29/
Initial Business Response /* (1000, 5, 2014/05/26) */
On 5/26/14, the following email was sent to the customer:
Hi ***,
My name is *** and I'm in charge of handling complaints filed with the Revdex.comI've had a chance to review your complaint and your history with
us
The fees that you have been charged on a monthly basis are the cost associated with keeping your account with open, allowing you to continue to use SmartLineFrom your Revdex.com complaint, it sounds like you did not want to continue using SmartLine after you paid off your balance with usThe five months of fees that you had been charged total to $Would you consider a refund for this amount a satisfactory resolution to your complaint?
Please feel free to respond with any questions or concernsWe appreciate your patience and are looking forward to resolving this matter with your satisfaction
Thank you,
***
Initial Business Response /* (1000, 5, 2014/04/29) */
On 4/29/the customer was sent the following email:
Hi ***,
Thank you for contacting SmartLine Customer SupportThe fees collected on your account are the cost of keeping the account openBased on your complaint to the RevDex.com, we understand that you'd like to close your accountWe have suspended collections on the account and have escalated it for closure
Thank you,
Initial Business Response /* (1000, 6, 2015/10/02) */
Dear Ms***,
We apologize for any confusionSmartPay is a Lease to Own program, and we are not a phone carrier, nor do we sell cellular devicesWhen you use SmartPay, we purchase the phone on your behalf, and you lease it from
usIf you are having issues with the performance of the phone, you will need to contact the retail store from which you received the phone
If you would like to terminate your lease, we can assist you with that process
### Your SmartPay lease agreement allows you to purchase items by leasing over a set period of time, but it also allows you to terminate your lease at any timeYou may do so by choosing one of the following options: ###
**Processing an Early Payoff**
An Early Payoff allows you to purchase the items prior to the end of your lease term by processing a lump sum payment for the remaining retail value of the items leasedThis option is available at anytime during the lease termAs of today, your Early Payoff amount is $You are currently within your promotional BuyOut period which allows you to complete your lease and own the items with limited feesThis promotion is valid until 12/17/
**If you wish to take advantage of this offer, please reply to this email with the date you would like the payment processed, or you may go to SmartPayLease.com/login and process the payment on your own.**
**Returning the Leased Items**
You may terminate your lease by returning the leased items at anytime during the lease periodOnce the items are received in good, working order, your SmartPay lease will be terminated, and you will not be charged for any future lease paymentsFor your convenience, I have attached a pre-paid FedEx label, if you chose to exercise this option
Thank you again, and I hope this information is helpful
Best,
***
Initial Consumer Rebuttal /* (3000, 8, 2015/10/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Number the payoff plan in days has nothing to do with a bad batteryNumber 2, returning the phone means they keep the money you already put in the phone why would I pay all that money for one week of having phone and give to them? Also if I can't trust them to make this right how do I trust they won't further damage phone to change more.the phone was defective when I received it..They need to contact whom ever they bought the phone from and request a battery me reimbursement money to buy a new battery..they just want you to send the phone back so they can make that extra money still being a rip off thank you
Final Business Response /* (4000, 10, 2015/10/13) */
Dear Ms***,
We are sorry about your challenges with your phone, but as we are not the manufacturer or the carrier, we cannot assist you with the quality or service of the phoneOur records show you ordered the phone from the Straight Talk Wireless online retailer, and we suggest further conversation with them regarding the issues you describe
If you would like to terminate your lease, we can assist you with that process
Your SmartPay lease agreement allows you to purchase items by leasing over a set period of time, but it also allows you to terminate your lease at any timeYou may do so by choosing one of the following options:
Processing an Early Payoff An Early Payoff allows you to purchase the items prior to the end of your lease term by processing a lump sum payment for the remaining retail value of the items leasedThis option is available at anytime during the lease termAs of today, your Early Payoff amount is $You are currently within your promotional BuyOut period which allows you to complete your lease and own the items with limited feesThis promotion is valid until 12/17/
If you wish to take advantage of this offer, please reply to this email with the date you would like the payment processed, or you may go to SmartPayLease.com/login and process the payment on your own
Returning the Leased Items You may terminate your lease by returning the leased items at anytime during the lease periodOnce the items are received in good, working order, your SmartPay lease will be terminated, and you will not be charged for any future lease paymentsFor your convenience, I have attached a pre-paid FedEx label, if you chose to exercise this option
Thank you again, and I hope this information is helpful
Best,
SmartPay Customer Support
Final Consumer Response /* (4200, 12, 2015/10/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Passing *** buck, warning folks, do not order from these peopleThey can and will rip you offI contacted smart pay from Florida where they sent me the phone fromThe Smart Pay lady told me they bought the phone from a third party not straight talkShe also sent me another batteryAlthough that is all that I asked for I wanted to let people know not to do business with these folksAs you can see they directly lied on hereSmart pay replaced my battery and told me they purchased the phone via third partyBuyer beware
Initial Business Response /* (1000, 6, 2016/03/09) */
Hi ***,
We did issue you a refund of $for the extended warranty on 05/07/Your future lease payments (and BuyOut amount) were adjusted to reflect this returnHowever, your promotional BuyOut period ended on 05/14/2015,
not 05/15/(05/14/is days from the date you completed the SmartPay application.)
We are not currently reporting SmartPay lease performance to Consumer Reporting Agencies(We reserve the right to do so in the future.)
Your SmartPay payments are currently overdue and have been transferred to our collections teamPlease contact them directly for payment information and **options**You can reach them at XXX-XXX-XXXX
Thank you and have a great day
Best,
SmartPay Customer Support Team
Initial Consumer Rebuttal /* (3000, 8, 2016/03/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
A partial refund is not a complete nor full refund and you cannot partially charge me for a warrantyThe partial refund was money I had already paid which was the only amount deducted from the billThe other half of the warranty was still reflected in the day buy out when I requested it a full month prior to the buy out which is how I even noticed the amount reflected was still showing the other half of the "partially" refunded warrantyThe original agreement is in fact not the amount they were asking for at the day buy out time and I showed them thatI was not about to pay more for the phone than stated on the original contract before the days was upResponse denied, complaint not resolved
Final Business Response /* (4000, 19, 2016/03/30) */
Hi ***,
A partial return was processed instead of a full return because you are still leasing a Samsung GSActive LTEWe refunded you in *full* for the portion of your previous payments that went toward the warrantyEach scheduled payment includes rental fees and taxes, in addition to a *portion* of the retail price of the itemsIn other words, the retail value of the warranty was spread out over several payments (so you would not have received the full retail value of the warranty in the refund amount unless you had completed all lease payments)
A 20% fee applied to your promotional BuyOut amount, but there was also a tax amount in addition to this (as stated in your Terms & Conditions)
We processed the return/lease adjustment a few days prior to your promotional BuyOut end dateAs you did not request to process the BuyOut by this date, your BuyOut amount changed(More information on how this was calculated was in your Terms & Conditions)If you do not request a BuyOut, you remain on your original payment plan
Your SmartPay payments are currently overdue and have been transferred to a collections teamThe collections team should be reaching out to you soon to discuss payment information and options
Best,
SmartPay Customer Support Team
Final Consumer Response /* (4200, 23, 2016/03/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is inaccurate because I was never to make full payments to begin withThis is my point and why I am doneYou may reply but I will not be replyingWhen I asked for the amount due it was not reflective of what the total would have been based on the agreement in the written conract that gave an exact amount for the day buy outThe day buyout was still reflective of the other half of the warranty which you did not refund me for in fullThe total I should have been given was in the orignal contractThis is not the total give when I asked for the day buy out which is when I actually noticed the error and continued to show you all the error which was never corrected and yes, went over the day period but you never fulfilled the complete refund as the partial amount was still showing in the payments for the buy outHow you all do not understand this is beyond me but the price was not reflective of what was in the contract therefore I am done with thisAny further replies can be sent to my attorney should this collection go any further as I have stated
Initial Business Response /* (1000, 8, 2014/03/13) */
This customer's account has been closed
Final Consumer Response /* (2000, 10, 2014/03/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2014/06/19) */
customer responded to via e-mail
Initial Business Response /* (1000, 5, 2015/06/30) */
The customer was sent the following email on 6/30/
Hi ***,
My name is *** and I'm in charge of handling complaints filed with the Revdex.comI've read your complaint and apologize for the information you have received
If your
phone stopped working due to a manufacturing defect, it should be under a manufacturer's warrantyQuality One, the company that ships the phones to customers, has the details of how to take advantage of this warrantyI have passed *** information on to them and you should be contacted shortlyPlease reach respond to his email if you have not heard back by Friday
Thank you,
***
SmartPay Customer Support Team
Initial Consumer Rebuttal /* (3000, 7, 2015/07/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Still waiting for response, so far as 7/1/still haven't heard from Quality One
Final Business Response /* (4000, 9, 2015/07/08) */
Quality One notified SmartPay that on June 30th, the customer was contacted over phone (was unreachable and a voicemail was left) and over emailIf the customer can email SmartPay a verification that the phone number and email address we have on file is correct, we will ensure that Quality One's records are correct and the customer will be reached out toAdditionally, we will request the contact information for a Quality One representative with knowledge of this issue so that the customer can contact them
SMARTPAY IS THE WORST..I HAVE NEVER EXPERIENCED SUCH UNPROFESSIONALISM IN MY LIFE..I TOLD THEM THAT I WAS NEVER TOLD BY METRO PCS (until later) OF SMARTPAY'S PRACTICESSMARTPAY IS A RIPOFFI REVCEIVED A TEXT STATING MY BALANCE WAS $& SMARTPAY WANTED TO DEDUCT $BI-WEEKLY FROM MY ACCOUNT WHICH MEANS I WOULD BE PAYING $INSTEAD OF $I HAVE SENT NUMEROUS EMAILS BUT ALL I KEEP RECEIVING FROM THEM IS A EMAIL BACK STATING "WE ARWE REVIEWING" YOUR EMAIL & WILL GET BACK TO YOU SHORTLYTHEY HAVE BEEN TRYING ON NUMEROUS OCCASIONS TO CHARGE MY DEBIT CARD IN WHICH SMARTPAY DEEMED INVALID DUE TO BE TELLING THEM TO REMOVE ITI WAS TOLD BY METRO PCS ABOUT THE BUYOUT IN THREE PAYMENTS, YET SMART PAY IS STILL TRYING TO MAKE ME PAY $FOR MY PHONEI EVEN SPOKE TO A REDE REP WHO STATED IF YOU DONT LIKE IT, RETURN THE PHONE..NOW I AM RECEIVING EMAILS STATING MY ACCOUNT WILL BE GOING INTO COLLECTIONS DUE TO ME NOT PAYING THE AMOUNT SMARTPAY WANTS ME TO PAY..SMARTPAY IS A RIPOFF AND CARES NOTHING ABOUT ITS CUSTOMERS..ALL THEY WANT IS YOUR MONEY!!!!!!
Initial Business Response /* (1000, 5, 2014/08/22) */
customer received a response via e-mail
Initial Consumer Rebuttal /* (3000, 7, 2014/08/25) */
I heard from smartpay and they said they r goingto refund my moneyWill let u know if they do notThank u for ur
help
Final Business Response /* (4000, 9, 2014/08/26) */
customer had received resolution via e-mail
Final Consumer Response /* (2000, 11, 2014/08/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It took getting Revdex.com involved, but smartpay gave me my money backThabk u Revdex.comGlad u r there looking out for usThey were no help until you got involved