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Smiley's Yarns

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Smiley's Yarns Reviews (65)

On behalf of Furniture Liquidators, I am sorry for the confusion regarding Ms [redacted] 's layaway purchase The store manager was correct when she explained to Ms [redacted] that layaway deposits and payments are not refundable, but can be used as in-store credit The salesperson that handled Ms [redacted] 's purchase is no longer with the company We do have a print out of layaway terms that was attached to Ms [redacted] 's sale and a booklet also that explains layaway terms However, since the salesperson is no longer here, we feel that, in the interest of satisfying Ms [redacted] , we should honor her requestWe will issue a refund, less 10%, and mail it to her home We issue refund checks on Friday so she should receive the check early next week

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowRegards, [redacted] The agreement made was to come look to see if there were any other living room suits that would meet our needs of reliability and durabilityIf not, then we would proceed with a refund as agreed upon with [redacted] (Operations Manager)This is what has been discussed and agreed upon this far

First we would like to extend our sincerest apology to Ms [redacted] for the difficulty she experienced in receiving her merchandise in a timely mannerWe would also like to apology for the confusion regarding our "same day delivery" policyWhen Ms [redacted] spoke to our [redacted] store staff she should have been notified that same day deliveries and next day deliveries are only for in stock merchandiseMs [redacted] stated that she saw an advertisement on our webpage stating that we had same day delivery which I believe she must have confused with the icon on our webpage that states next day delivery for in stock merchandiseIt appears that Ms [redacted] was misinformed by our staff and for that we would like to apologizeMs [redacted] had issues with her merchandise (lamps sat unevenly) and table was scratched, both of these issues have been addressed the table has been exchanged and a new table delivered and new metal tops for lamps have been ordered by our Service DepartmentTo our knowledge Ms [redacted] 's issues have been addressed promptly and to her satisfactionWe have also discussed Ms [redacted] 's issue with misinformation concerning delivery with our [redacted] staff as a measure to ensure this does not happen again to any customerWe are extremely sorry Ms [redacted] was misinformed and/or misunderstood our delivery policy

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Im still not accepting their response because the delivering problems start with them.I have spoke with atleast three different customer reps and none of them know their job.One will say she called the day before but doesn't get a confirmation from me but still has the furniture delivered.Then one will say that she could not leave a message because my voicemail wasn't set up yet which is not true.Then one will say that since I request [redacted] to delivery that I would not get a call to confirm but it's also not true because I got a call earlier to confirm my delivery for tomorrow with ***.No one knows that their doing at the store nor customer service center except [redacted] who works at the store.Also I want them to answer my questions from my last complaint how would they feel along with other questions.I wish I would of never got this furniture.My other furniture looked way better than this so cal new furniture!!!Plus my house got damaged in the mist of all of these deliveries and the damage is still not fixed!How would they like it If they were in my place?Also I called Friday morning and ask to speak with the manager her name is [redacted] she was not available so I was gonna leave a message but guess what her voicemail was already full!?

Our Customer Service Manager [redacted] spoke with [redacted] and explained our refund warranty and policy [redacted] explained that we would be happy to exchange his sectional or he could re-select a new sectional [redacted] was going to speak with his wife and contact [redacted] back with which option they wanted to select

Our Customer Service Manager [redacted] contacted Mr [redacted] today and ordered new covers for Mr [redacted] 's furniture [redacted] let Mr [redacted] know we would have one of our Service Technicians install the cores (currently at Middletown store) into the covers when they arrived and that we would give him a call when the cores with covers were ready for him to pick upMr [redacted] apologized for his temper and seemed very happy with the solution presented by [redacted]

Ms [redacted] has spoken with the store manager and decided to re-selectThe exchange of merchandise is currently in progress and the customer appears to be satisfied with the conclusion

After researching Ms***'s claim it was discovered that her initial purchase paperwork had not been registered at the time of purchase with GuardianOur customer service manager [redacted] contacted Guardian and Ms [redacted] and will be giving her the option to re-select new furniture in exchange for her damaged furnitureMs [redacted] was unable to reach Ms [redacted] yesterday but left a voicemail and is waiting to hear back from her as to when she would like to re-select her furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I have not gotten a resolution Received a phone call on an alternate phone number leaving a message I have returned this call twice and no one has answered I have left a message both times

Revdex.com: In talking with [redacted] of Furniture Liquidators, she will provide a credit of $(original price of dinette set minus tax and warranty paid) on complaint ID [redacted] I was told that the dinette set I purchased is no longer being soldTherefore, when I pick out another dinette set I will have to pay the difference as well as purchase another wood warranty, if I purchase anything with wood.Personally, I feel that I should be compensated for any dinette set within the price range of $Even though I have accepted this resolution I still feel like I've lostIf Furniture Liquidators had done their job I would most likely be getting a new dinette set without me having to pay out any monies since that set is no longer being sold by the storeI find this resolution to be partially satisfactory to me [redacted] said that she would do the paperwork necessary for my credit and it will be at the store, on file, when I am able to go in and find a new dinette setUnfortunately, I will need to wait until I get extra money for this purchase Regards, [redacted] ***

On 2/16/ [redacted] was mailed to Ms [redacted] for a total of $at the address [redacted] ***We are trying to re-issue a new check to the correct address and when doing so will need to void the check already written and mailed but have been unable to obtain the correct mailing information from Ms [redacted] to dateAs of the date we mailed the check the address listed was confirmed to be the correct address for Ms [redacted] [redacted] has not been returned to our Company to date

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] Update....Today I received a ck for the full amount and a phone call from the customer service managerOnce she got the information the issue was taken care of in a decent mannerLooks like the issue is with who they use for deliveries and the local state street store

On behalf of Furniture Liquidators, we are sorry that there was a problem For that reason, we [redacted] allow a full credit towards the purchase of a reselection We stock $3,000,worth of inventory to choose from Additionally, we offer a quick ship special order program from two excellent manufacturers of upholstered furniture, England Furniture and Best Furniture Living room furniture is offered from both of these companies in both stationary and motion style, in traditional living room sets as well as a vast array of sectionals Both of these manufactures have hundreds of fabrics and configurations to choose from And both can deliver within a day period after hand making their furniture to the customer's specifications We do not accept returns for refund but are happy to help design a reselection

Our Warehouse Operations Manager and Customer Service Supervisor, [redacted] has attempted to contact Ms [redacted] yesterday leaving voicemails for her to contact him on his personal cell phone to discuss the issues she has been having with her sectional couchAt this point Ms [redacted] has not contacted Mr [redacted] to discuss the problems she has been having with her sectionalMr [redacted] will continue to attempt to contact Ms [redacted] on the two phone numbers we currently have on file for herIf Ms [redacted] did not receive the voice messages she can contact Mr [redacted] directly at ###-###-#### at her convenienceWe are very sorry she is unhappy with her sectional and would like to help to find a solution that would make her satisfiedMr [redacted] will continue to attempt to contact Ms [redacted] in hopes of finding a resolution

We apologize that Mr [redacted] was unhappy with his purchase and our attempts to rectify the situationOn Tuesday February 16, our director of Customer Service spoke with the customer and determined the best option to fix the problem and make the customer happy was to exchange the box springWe will be delivering a new box spring to the customer and removing the damaged box springThe customer appears to be satisfied with this solution

The request for compensation will be reviewed on Monday, January 19th The customers merchandise is now available for delivery and is scheduled for Monday, January 19th Thanks

We are very sorry Ms*** for your dissatisfactionI have contacted Mr*** and asked him to contact you again today at the number you have listed with this complaint ###-###-####If he does not reach you please feel free to contact him on his personal cell phone at ###-###-#### at your convenienceAgain I am very sorry and hope we can come to a resolution for you today

Our Customer Service Manager *** *** spoke to Mrs *** on Saturday and her husband on MondayThe *** are now coming in today to upgrade and exchange their mattressCustomer is happy with this outcome

Our Customer Service Manager *** *** is contacting Ms*** to discuss her complaint and attempt to find a resolution that she is satisfied with

Actually we responded to this the same day. However later in the day we convinced the manufacturer to take the merchandise back and have since picked up the ***'s furniture and made a full refund.Thanks

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