Both the Warehouse Operations Manager and Customer Service Manager of our company spoke with Ms*** todayMs*** notified them both that she had gone to our local store and re-selected furniture to replace the furniture that was damagedMs*** notified them both that she was very
happy and satisfied with the outcome and solution to her problemThis complaint appears to be resolved for both sides
On behalf of Furniture Liquidators, I am sorry for the confusion regarding Ms***'s layaway purchase The store manager was correct when she explained to Ms*** that layaway deposits and payments are not refundable, but can be used as in-store credit The salesperson that handled
Ms***'s purchase is no longer with the company We do have a print out of layaway terms that was attached to Ms***'s sale and a booklet also that explains layaway terms However, since the salesperson is no longer here, we feel that, in the interest of satisfying Ms***, we should honor her requestWe will issue a refund, less 10%, and mail it to her home We issue refund checks on Friday so she should receive the check early next week
Revdex.com:
In talking with *** of Furniture Liquidators, she will provide a credit of $(original price of dinette set minus tax and warranty paid) on complaint ID ***I was told that the dinette set I purchased is no longer being soldTherefore, when I pick out another dinette set I will have to pay the difference as well as purchase another wood warranty, if I purchase anything with wood.Personally, I feel that I should be compensated for any dinette set within the price range of $570.23. Even though I have accepted this resolution I still feel like I've lostIf Furniture Liquidators had done their job I would most likely be getting a new dinette set without me having to pay out any monies since that set is no longer being sold by the storeI find this resolution to be partially satisfactory to me. *** said that she would do the paperwork necessary for my credit and it will be at the store, on file, when I am able to go in and find a new dinette setUnfortunately, I will need to wait until I get extra money for this purchase
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowRegards,
*** ***
The agreement made was to come look to see if there were any other living room suits that would meet our needs of reliability and durabilityIf not, then we would proceed with a refund as agreed upon with *** (Operations Manager)This is what has been discussed and agreed upon this far
Both the Warehouse Operations Manager and Customer Service Manager of our company spoke with Ms*** todayMs*** notified them both that she had gone to our local store and re-selected furniture to replace the furniture that was damagedMs*** notified them both that she was very
happy and satisfied with the outcome and solution to her problemThis complaint appears to be resolved for both sides
On behalf of Furniture Liquidators, I am sorry for the confusion regarding Ms***'s layaway purchase The store manager was correct when she explained to Ms*** that layaway deposits and payments are not refundable, but can be used as in-store credit The salesperson that handled
Ms***'s purchase is no longer with the company We do have a print out of layaway terms that was attached to Ms***'s sale and a booklet also that explains layaway terms However, since the salesperson is no longer here, we feel that, in the interest of satisfying Ms***, we should honor her requestWe will issue a refund, less 10%, and mail it to her home We issue refund checks on Friday so she should receive the check early next week
Revdex.com:
In talking with *** of Furniture Liquidators, she will provide a credit of $(original price of dinette set minus tax and warranty paid) on complaint ID ***I was told that the dinette set I purchased is no longer being soldTherefore, when I pick out another dinette set I will have to pay the difference as well as purchase another wood warranty, if I purchase anything with wood.Personally, I feel that I should be compensated for any dinette set within the price range of $570.23. Even though I have accepted this resolution I still feel like I've lostIf Furniture Liquidators had done their job I would most likely be getting a new dinette set without me having to pay out any monies since that set is no longer being sold by the storeI find this resolution to be partially satisfactory to me. *** said that she would do the paperwork necessary for my credit and it will be at the store, on file, when I am able to go in and find a new dinette setUnfortunately, I will need to wait until I get extra money for this purchase
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowRegards,
*** ***
The agreement made was to come look to see if there were any other living room suits that would meet our needs of reliability and durabilityIf not, then we would proceed with a refund as agreed upon with *** (Operations Manager)This is what has been discussed and agreed upon this far