I have contacted the Store Manager *** and the customer will be refundedWe are very sorry for the inconvenience this has caused this customer and are doing everything we can to make this rightThank you
[A default letter is provided here which indicates your acceptance of
the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
On behalf of Furniture Liquidators, I want to apologize for the problem with Mrs***'s mattress set The mattress she bought is an excellent PosturPedic by Sealy, but sometimes problems do occur The excellent warranty that Sealy provides does allow her to reselect for a
different mattress *** ***, with our customer service department, has confirmed this with Mrs*** and my understanding is that Mrs*** is pleased with the resolution Thank you, Anita Shawver
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution was made and this complaint has now been resolved
Regards,
*** ***
We were very sorry to hear that Mr*** was dissatisfied with his sectional couchOur Warehouse Operations Manager and Customer Service Supervisor, *** *** contacted Mr*** yesterday and it was decided that Mr*** would reselect new furniture to replace the leather sectional he
had been having problems withMr*** seemed to be very satisfied with this resolution to resolve the issues he was having with his leather sectional couchWe at Furniture Liquidators deeply apologize for the inconvenience and difficulty Mr*** and his family has experienced with our productWe hope with a reselection of another product Mr*** will be 100% satisfied
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***Im not
satisfied at all.From day one my furniture being delivered has been a disaster!I still to this day am having to get replaced my dresser and my sons.This will make my third dresser and my son'a third dresserMy house still hasn't been fixed from the damage the movers done on the first delivery.I was suppose to get a call for verification about my delivery on Friday but I never got a call until Friday morning but no one was gonna be hone so I called customer service and spoke with *** she sd I wasn't due to get a call the day before.Thats a lie they always call the day before to confirm so I asked to speak with her manager she sd sure she transferred me to *** I think and of course her voicemail was full already on a Friday morning?Im wondering why it's full either because she's not doing her job either or is there just that many complaints that early?I want to ask any of them what if this was them what would they expect,how would they feel,and they all would be angry like me.This is stressful and having to miss work everytime to wait on them for redelivery over and over again!Here my furniture is still not complete but I'm having to make payments and I also have been charged one late fee because no one there will give you a correct answer except for *** at the store
Our Customer Service Manager contacted customer yesterday and we will be issuing the customer a refund promptlyCustomer appeared satisfied with this outcome
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Update....Today I received a ck for the full amount and a phone call from the customer service managerOnce she got the information the issue was taken care of in a decent mannerLooks like the issue is with who they use for deliveries and the local state street store
On behalf of Furniture Liquidators, we are sorry that there was a problem. For that reason, we *** allow a full credit towards the purchase of a reselection. We stock $3,000,worth of inventory to choose from. Additionally, we offer a quick ship special order program from two excellent manufacturers of upholstered furniture, England Furniture and Best Furniture. Living room furniture is offered from both of these companies in both stationary and motion style, in traditional living room sets as well as a vast array of sectionals. Both of these manufactures have hundreds of fabrics and configurations to choose from. And both can deliver within a day period after hand making their furniture to the customer's specifications. We do not accept returns for refund but are happy to help design a reselection
[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ** *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I have never hung up on the staff and they have only tried to call once today and I was in class so I didn't have my phone I tried to call back and I left a message. I would rather pick my check up at the Bardstown store ASAP, since I have been waiting for phantom checks to be mailed to my address. I have waited for months and I am tired of waiting.
Regards,
*** ***
We attempted to call *** *** but had to leave a message When she called back, *** *** Customer Service Manager, arranged to have new cushion covers ordered from the manufacturer The couch is not under warranty any longer, and *** explained that this would be a one-time
courtesy from the vendor, but they and we were happy to see her satisfied She agreed that this would resolve the problem.Thank you,*** ***
We apologize that Mr* *** was unhappy with his purchase and our attempts to rectify the situationOn Tuesday February 16, our director of Customer Service spoke with the customer and determined the best option to fix the problem and make the customer happy was to exchange the box springWe
will be delivering a new box spring to the customer and removing the damaged box springThe customer appears to be satisfied with this solution
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***Im still not accepting their response because the delivering problems start with them.I have spoke with atleast three different customer reps and none of them know their job.One will say she called the day before but doesn't get a confirmation from me but still has the furniture delivered.Then one will say that she could not leave a message because my voicemail wasn't set up yet which is not true.Then one will say that since I request *** to delivery that I would not get a call to confirm but it's also not true because I got a call earlier to confirm my delivery for tomorrow with ***.No one knows that their doing at the store nor customer service center except *** who works at the store.Also I want them to answer my questions from my last complaint how would they feel along with other questions.I wish I would of never got this furniture.My other furniture looked way better than this so cal new furniture!!!Plus my house got damaged in the mist of all of these deliveries and the damage is still not fixed!How would they like it If they were in my place?Also I called Friday morning and ask to speak with the manager her name is *** she was not available so I was gonna leave a message but guess what her voicemail was already full!?
We are trying our best to get our technicians to the home Ms *** makes very specific appointment times and then cancels them and blames us We are trying our best but she will have to KEEP appointments if we are to resolve the problem Another appointment is currently scheduled for 1-12-between 8am and 10am
First we would like to extend our sincerest apology to Ms*** for the difficulty she experienced in receiving her merchandise in a timely mannerWe would also like to apology for the confusion regarding our "same day delivery" policyWhen Ms*** spoke to our *** store staff she
should have been notified that same day deliveries and next day deliveries are only for in stock merchandiseMs*** stated that she saw an advertisement on our webpage stating that we had same day delivery which I believe she must have confused with the icon on our webpage that states next day delivery for in stock merchandiseIt appears that Ms*** was misinformed by our staff and for that we would like to apologizeMs*** had issues with her merchandise (lamps sat unevenly) and table was scratched, both of these issues have been addressed the table has been exchanged and a new table delivered and new metal tops for lamps have been ordered by our Service DepartmentTo our knowledge Ms***'s issues have been addressed promptly and to her satisfactionWe have also discussed Ms***'s issue with misinformation concerning delivery with our *** staff as a measure to ensure this does not happen again to any customerWe are extremely sorry Ms*** was misinformed and/or misunderstood our delivery policy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I have not gotten a resolution Received a phone call on an alternate phone number leaving a message I have returned this call twice and no one has answered I have left a message both times
The request for compensation will be reviewed on Monday, January 19th. The customers merchandise is now available for delivery and is scheduled for Monday, January 19th. Thanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowRegards,
*** ***
I *** not be accepting this resolutionI spent the entire day on Saturday, 3/14/2015, visiting the Fairdale, Dixie Hwy, and the New Albany locations as requested by *** (Operations Mgr)I was instructed to "look and see" if there was any furniture that could meet our needsSadly, there is notUpon arriving at the Fairdale location, the store manager Jeff approached us and asked if he could helpI stated that we were doing what was advised by *** the Operations Manager, and was told that if we didn't buy the furniture at this location, we would have to return to the locale of our purchaseHe was very rude in his manner of conversation, and tried to brush *** off as being a "warehouse guy"I have fulfilled my obligations to Furniture LiquidatorsFurniture Liquidators has been in breach of contract since 01/07/2015, the date of deliveryI am asking once again for a refund of the purchase price and extended warranty, as my next step *** be litigation and contacting local media outlets to express my concern with the lack of response to customer complaints and fulfillment of the customer service agreement, and the breach of contract
I have contacted the Store Manager *** and the customer will be refundedWe are very sorry for the inconvenience this has caused this customer and are doing everything we can to make this rightThank you
[A default letter is provided here which indicates your acceptance of
the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
On behalf of Furniture Liquidators, I want to apologize for the problem with Mrs***'s mattress set The mattress she bought is an excellent PosturPedic by Sealy, but sometimes problems do occur The excellent warranty that Sealy provides does allow her to reselect for a
different mattress *** ***, with our customer service department, has confirmed this with Mrs*** and my understanding is that Mrs*** is pleased with the resolution Thank you, Anita Shawver
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution was made and this complaint has now been resolved
Regards,
*** ***
We were very sorry to hear that Mr*** was dissatisfied with his sectional couchOur Warehouse Operations Manager and Customer Service Supervisor, *** *** contacted Mr*** yesterday and it was decided that Mr*** would reselect new furniture to replace the leather sectional he
had been having problems withMr*** seemed to be very satisfied with this resolution to resolve the issues he was having with his leather sectional couchWe at Furniture Liquidators deeply apologize for the inconvenience and difficulty Mr*** and his family has experienced with our productWe hope with a reselection of another product Mr*** will be 100% satisfied
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***Im not
satisfied at all.From day one my furniture being delivered has been a disaster!I still to this day am having to get replaced my dresser and my sons.This will make my third dresser and my son'a third dresserMy house still hasn't been fixed from the damage the movers done on the first delivery.I was suppose to get a call for verification about my delivery on Friday but I never got a call until Friday morning but no one was gonna be hone so I called customer service and spoke with *** she sd I wasn't due to get a call the day before.Thats a lie they always call the day before to confirm so I asked to speak with her manager she sd sure she transferred me to *** I think and of course her voicemail was full already on a Friday morning?Im wondering why it's full either because she's not doing her job either or is there just that many complaints that early?I want to ask any of them what if this was them what would they expect,how would they feel,and they all would be angry like me.This is stressful and having to miss work everytime to wait on them for redelivery over and over again!Here my furniture is still not complete but I'm having to make payments and I also have been charged one late fee because no one there will give you a correct answer except for *** at the store
Our Customer Service Manager contacted customer yesterday and we will be issuing the customer a refund promptlyCustomer appeared satisfied with this outcome
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Update....Today I received a ck for the full amount and a phone call from the customer service managerOnce she got the information the issue was taken care of in a decent mannerLooks like the issue is with who they use for deliveries and the local state street store
On behalf of Furniture Liquidators, we are sorry that there was a problem. For that reason, we *** allow a full credit towards the purchase of a reselection. We stock $3,000,worth of inventory to choose from. Additionally, we offer a quick ship special order program from two excellent manufacturers of upholstered furniture, England Furniture and Best Furniture. Living room furniture is offered from both of these companies in both stationary and motion style, in traditional living room sets as well as a vast array of sectionals. Both of these manufactures have hundreds of fabrics and configurations to choose from. And both can deliver within a day period after hand making their furniture to the customer's specifications. We do not accept returns for refund but are happy to help design a reselection
[A default letter is provided here which
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ** *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I have never hung up on the staff and they have only tried to call once today and I was in class so I didn't have my phone I tried to call back and I left a message. I would rather pick my check up at the Bardstown store ASAP, since I have been waiting for phantom checks to be mailed to my address. I have waited for months and I am tired of waiting.
Regards,
*** ***
We attempted to call *** *** but had to leave a message When she called back, *** *** Customer Service Manager, arranged to have new cushion covers ordered from the manufacturer The couch is not under warranty any longer, and *** explained that this would be a one-time
courtesy from the vendor, but they and we were happy to see her satisfied She agreed that this would resolve the problem.Thank you,*** ***
We apologize that Mr* *** was unhappy with his purchase and our attempts to rectify the situationOn Tuesday February 16, our director of Customer Service spoke with the customer and determined the best option to fix the problem and make the customer happy was to exchange the box springWe
will be delivering a new box spring to the customer and removing the damaged box springThe customer appears to be satisfied with this solution
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***Im still not accepting their response because the delivering problems start with them.I have spoke with atleast three different customer reps and none of them know their job.One will say she called the day before but doesn't get a confirmation from me but still has the furniture delivered.Then one will say that she could not leave a message because my voicemail wasn't set up yet which is not true.Then one will say that since I request *** to delivery that I would not get a call to confirm but it's also not true because I got a call earlier to confirm my delivery for tomorrow with ***.No one knows that their doing at the store nor customer service center except *** who works at the store.Also I want them to answer my questions from my last complaint how would they feel along with other questions.I wish I would of never got this furniture.My other furniture looked way better than this so cal new furniture!!!Plus my house got damaged in the mist of all of these deliveries and the damage is still not fixed!How would they like it If they were in my place?Also I called Friday morning and ask to speak with the manager her name is *** she was not available so I was gonna leave a message but guess what her voicemail was already full!?
We are trying our best to get our technicians to the home Ms *** makes very specific appointment times and then cancels them and blames us We are trying our best but she will have to KEEP appointments if we are to resolve the problem Another appointment is currently scheduled for 1-12-between 8am and 10am
First we would like to extend our sincerest apology to Ms*** for the difficulty she experienced in receiving her merchandise in a timely mannerWe would also like to apology for the confusion regarding our "same day delivery" policyWhen Ms*** spoke to our *** store staff she
should have been notified that same day deliveries and next day deliveries are only for in stock merchandiseMs*** stated that she saw an advertisement on our webpage stating that we had same day delivery which I believe she must have confused with the icon on our webpage that states next day delivery for in stock merchandiseIt appears that Ms*** was misinformed by our staff and for that we would like to apologizeMs*** had issues with her merchandise (lamps sat unevenly) and table was scratched, both of these issues have been addressed the table has been exchanged and a new table delivered and new metal tops for lamps have been ordered by our Service DepartmentTo our knowledge Ms***'s issues have been addressed promptly and to her satisfactionWe have also discussed Ms***'s issue with misinformation concerning delivery with our *** staff as a measure to ensure this does not happen again to any customerWe are extremely sorry Ms*** was misinformed and/or misunderstood our delivery policy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I have not gotten a resolution Received a phone call on an alternate phone number leaving a message I have returned this call twice and no one has answered I have left a message both times
The request for compensation will be reviewed on Monday, January 19th. The customers merchandise is now available for delivery and is scheduled for Monday, January 19th. Thanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowRegards,
*** ***
I *** not be accepting this resolutionI spent the entire day on Saturday, 3/14/2015, visiting the Fairdale, Dixie Hwy, and the New Albany locations as requested by *** (Operations Mgr)I was instructed to "look and see" if there was any furniture that could meet our needsSadly, there is notUpon arriving at the Fairdale location, the store manager Jeff approached us and asked if he could helpI stated that we were doing what was advised by *** the Operations Manager, and was told that if we didn't buy the furniture at this location, we would have to return to the locale of our purchaseHe was very rude in his manner of conversation, and tried to brush *** off as being a "warehouse guy"I have fulfilled my obligations to Furniture LiquidatorsFurniture Liquidators has been in breach of contract since 01/07/2015, the date of deliveryI am asking once again for a refund of the purchase price and extended warranty, as my next step *** be litigation and contacting local media outlets to express my concern with the lack of response to customer complaints and fulfillment of the customer service agreement, and the breach of contract