Our customer service manager wanted to see this problem resolved to the satisfaction of our customer They have spoken and decided that a reselection would be the best option We are very sorry that the problem happened and glad that it is solved
Our Customer Service Manager *** *** contacted Mr*** today and ordered new covers for Mr***'s furniture*** let Mr*** know we would have one of our Service Technicians install the cores (currently at Middletown store) into the covers when they arrived and that we would
give him a call when the cores with covers were ready for him to pick upMr*** apologized for his temper and seemed very happy with the solution presented by ***
Our Customer Service Manager *** *** spoke with ** *** and explained our refund warranty and policy*** explained that we would be happy to exchange his sectional or he could re-select a new sectional*** *** was going to speak with his wife and contact *** back with
which option they wanted to select
This complaint has been addressed and resolved with the customerWe have delivered a new table to the customer and the customer appears to be satisfied with this resolution
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have given my current address to several people several different times over this matter. I gave my current address to *** the day I purchased the items and she told me that she updated it, apparently she was much more concerned about the personal cell phone call and text messages that she was getting while she was trying to finish my order. I have tried to contact anyone and everyone that I could about this matter and still haven't received my refund. My current address is *** *** *** *** **. However I am tired of waiting on a check that I have been told has been in the mail for months and has not yet been received, I would much rather pick the check up in person
Regards,
*** ***
We have attempted to call customer several times and the number we have on file does not have a voicemail set upWe have voided the check that was sent to Ms***'s old address and are prepared to write Ms***s a refund check and mail to her updated address of ship to the Bardstown store for her to pick upWe need know which she prefers to proceedWe are trying to reconcile this situation but very difficult when customer hangs up on our sales staff when they call, does not answer the phone and/or has no voicemail and refuses to communicate directly so we can resolve the situationPlease contact the store and let them know what method you would prefer to receive your refundWe are very sorry that this situation has not been resolved to the customer's satisfaction
Ms*** has spoken with the store manager and decided to re-selectThe exchange of merchandise is currently in progress and the customer appears to be satisfied with the conclusion
*** *** in our customer service department has contacted Mr*** and arranged to have the recliners exchangedThey had been out of warranty such a short time, she was happy to accommodate himHe is pleased with this resolutionThank you
Mr***'s refund request has been processed and mailed to the address on fileWe are very sorry that the delivery drivers were unable to move his old furniture for himIt is our policy that delivery drivers do not handle any furniture other than the merchandise they are delivering to customers
This policy eliminates possible damage to customer's existing furniture and/or injury of the delivery driversWe are very sorry we were unable to accommodate Mr*** and hope he will accept the full refund and our sincere apology
We are very sorry about the delay, we have been very busy and have not been able to set deliveries as soon as we would like However, we had a cancellation and were able to make this delivery on Saturday and everyone is satisfied to my understanding
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedRegards,
*** ***
%
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that
this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[---------- Forwarded message ----------*** *** *** ***
*** *** *** ** *** ** *** **
*** *** ***
*** ***
I did not respond as the buisness has still not issued the refund they claim to have sentFriday the 1st of March I contacted furniture liquidators and was informed that there is no record of a refund check needing to be sent to meI would like this complaint reopened.Thank you,***]
Regards,
*** ***
It has been resolved as we are exchanging the mirror and issued a gift certificate for the inconvenience caused by the delayThis solution was just agreed on.Thank you,Furniture Liquidators
Furniture Liquidators has addressed Mr***'s dissatisfaction with delivery of his ordered merchandiseThe correct merchandise was rush shipped to the Radcliff Furniture Liquidators location for Mr*** to pick up todayMr***'s original delivery fee was refunded to him today when he
picked up his correct merchandiseMr*** appeared to be satisfied with the outcome and grateful for an apology from the store manager *** ***Furniture Liquidators would also like to apologize to Mr*** and his family for the disorganization and confusion with his order and delivery
Our Warehouse Operations Manager and Customer Service Supervisor, *** *** has attempted to contact Ms*** yesterday leaving voicemails for her to contact him on his personal cell phone to discuss the issues she has been having with her sectional couchAt this point Ms*** has not
contacted Mr*** to discuss the problems she has been having with her sectionalMr*** will continue to attempt to contact Ms*** on the two phone numbers we currently have on file for herIf Ms*** did not receive the voice messages she can contact Mr*** directly at ###-###-#### at her convenienceWe are very sorry she is unhappy with her sectional and would like to help to find a solution that would make her satisfiedMr*** will continue to attempt to contact Ms*** in hopes of finding a resolution
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution satisfactory to meWe appreciate all the hard work from *** and *** with furniture liquidatorsThey really do care, and really made an effort to satisfy the customerI consider this matter closed
Regards,
*** ***
%
After researching Ms***'s claim it was discovered that her initial purchase paperwork had not been registered at the time of purchase with GuardianOur customer service manager *** *** contacted Guardian and Ms*** and will be giving her the option to re-select new furniture in
exchange for her damaged furnitureMs*** was unable to reach Ms*** yesterday but left a voicemail and is waiting to hear back from her as to when she would like to re-select her furniture
Mrand Mrs*** have spoken with our Customer Service Representative, *** *** and decided to re-select new furnitureBoth Mrand Mrs*** seem to be satisfied with this resolution
On 2/16/*** was mailed to Ms*** for a total of $at the address ** *** *** *** *** ** ***We are trying to re-issue a new check to the correct address and when doing so will need to void the check already written and mailed but have been unable to obtain the
correct mailing information from Ms*** to dateAs of the date we mailed the check the address listed was confirmed to be the correct address for Ms*** has not been returned to our Company to date
We are terribly sorry on behalf of Furniture Liquidators for the problems you have had I have just spoken with *** ***, the supervisor of Customer Service She just left a message for Ms*** and promised to get this problem resolved She was very surprised to learn
that the service appointment for the 16th was not kept She had left for the day but promised to resolve the problem in the morning She is more than willing to replace the bed Again, we are very sorry
Our customer service manager wanted to see this problem resolved to the satisfaction of our customer They have spoken and decided that a reselection would be the best option We are very sorry that the problem happened and glad that it is solved
Our Customer Service Manager *** *** contacted Mr*** today and ordered new covers for Mr***'s furniture*** let Mr*** know we would have one of our Service Technicians install the cores (currently at Middletown store) into the covers when they arrived and that we would
give him a call when the cores with covers were ready for him to pick upMr*** apologized for his temper and seemed very happy with the solution presented by ***
Our Customer Service Manager *** *** spoke with ** *** and explained our refund warranty and policy*** explained that we would be happy to exchange his sectional or he could re-select a new sectional*** *** was going to speak with his wife and contact *** back with
which option they wanted to select
This complaint has been addressed and resolved with the customerWe have delivered a new table to the customer and the customer appears to be satisfied with this resolution
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have given my current address to several people several different times over this matter. I gave my current address to *** the day I purchased the items and she told me that she updated it, apparently she was much more concerned about the personal cell phone call and text messages that she was getting while she was trying to finish my order. I have tried to contact anyone and everyone that I could about this matter and still haven't received my refund. My current address is *** *** *** *** **. However I am tired of waiting on a check that I have been told has been in the mail for months and has not yet been received, I would much rather pick the check up in person
Regards,
*** ***
We have attempted to call customer several times and the number we have on file does not have a voicemail set upWe have voided the check that was sent to Ms***'s old address and are prepared to write Ms***s a refund check and mail to her updated address of ship to the Bardstown store for her to pick upWe need know which she prefers to proceedWe are trying to reconcile this situation but very difficult when customer hangs up on our sales staff when they call, does not answer the phone and/or has no voicemail and refuses to communicate directly so we can resolve the situationPlease contact the store and let them know what method you would prefer to receive your refundWe are very sorry that this situation has not been resolved to the customer's satisfaction
Ms*** has spoken with the store manager and decided to re-selectThe exchange of merchandise is currently in progress and the customer appears to be satisfied with the conclusion
*** *** in our customer service department has contacted Mr*** and arranged to have the recliners exchangedThey had been out of warranty such a short time, she was happy to accommodate himHe is pleased with this resolutionThank you
Mr***'s refund request has been processed and mailed to the address on fileWe are very sorry that the delivery drivers were unable to move his old furniture for himIt is our policy that delivery drivers do not handle any furniture other than the merchandise they are delivering to customers
This policy eliminates possible damage to customer's existing furniture and/or injury of the delivery driversWe are very sorry we were unable to accommodate Mr*** and hope he will accept the full refund and our sincere apology
We are very sorry about the delay, we have been very busy and have not been able to set deliveries as soon as we would like However, we had a cancellation and were able to make this delivery on Saturday and everyone is satisfied to my understanding
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedRegards,
*** ***
%
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that
this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[---------- Forwarded message ----------*** *** *** ***
*** *** *** ** *** ** *** **
*** *** ***
*** ***
I did not respond as the buisness has still not issued the refund they claim to have sentFriday the 1st of March I contacted furniture liquidators and was informed that there is no record of a refund check needing to be sent to meI would like this complaint reopened.Thank you,***]
Regards,
*** ***
It has been resolved as we are exchanging the mirror and issued a gift certificate for the inconvenience caused by the delayThis solution was just agreed on.Thank you,Furniture Liquidators
Furniture Liquidators has addressed Mr***'s dissatisfaction with delivery of his ordered merchandiseThe correct merchandise was rush shipped to the Radcliff Furniture Liquidators location for Mr*** to pick up todayMr***'s original delivery fee was refunded to him today when he
picked up his correct merchandiseMr*** appeared to be satisfied with the outcome and grateful for an apology from the store manager *** ***Furniture Liquidators would also like to apologize to Mr*** and his family for the disorganization and confusion with his order and delivery
Our Warehouse Operations Manager and Customer Service Supervisor, *** *** has attempted to contact Ms*** yesterday leaving voicemails for her to contact him on his personal cell phone to discuss the issues she has been having with her sectional couchAt this point Ms*** has not
contacted Mr*** to discuss the problems she has been having with her sectionalMr*** will continue to attempt to contact Ms*** on the two phone numbers we currently have on file for herIf Ms*** did not receive the voice messages she can contact Mr*** directly at ###-###-#### at her convenienceWe are very sorry she is unhappy with her sectional and would like to help to find a solution that would make her satisfiedMr*** will continue to attempt to contact Ms*** in hopes of finding a resolution
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution satisfactory to meWe appreciate all the hard work from *** and *** with furniture liquidatorsThey really do care, and really made an effort to satisfy the customerI consider this matter closed
Regards,
*** ***
%
After researching Ms***'s claim it was discovered that her initial purchase paperwork had not been registered at the time of purchase with GuardianOur customer service manager *** *** contacted Guardian and Ms*** and will be giving her the option to re-select new furniture in
exchange for her damaged furnitureMs*** was unable to reach Ms*** yesterday but left a voicemail and is waiting to hear back from her as to when she would like to re-select her furniture
Mrand Mrs*** have spoken with our Customer Service Representative, *** *** and decided to re-select new furnitureBoth Mrand Mrs*** seem to be satisfied with this resolution
On 2/16/*** was mailed to Ms*** for a total of $at the address ** *** *** *** *** ** ***We are trying to re-issue a new check to the correct address and when doing so will need to void the check already written and mailed but have been unable to obtain the
correct mailing information from Ms*** to dateAs of the date we mailed the check the address listed was confirmed to be the correct address for Ms*** has not been returned to our Company to date
We are terribly sorry on behalf of Furniture Liquidators for the problems you have had I have just spoken with *** ***, the supervisor of Customer Service She just left a message for Ms*** and promised to get this problem resolved She was very surprised to learn
that the service appointment for the 16th was not kept She had left for the day but promised to resolve the problem in the morning She is more than willing to replace the bed Again, we are very sorry