Smitty's Restaurants

[redacted]Coleman Furniture has researched this matter and would like to have it resolved in a fair and equitable manner. When the initially delivery was made the customer, the customer accepted the delivery without indicating any issues at the time of delivery. When the customer contacted Coleman...

Furniture regarding this matter, Coleman Furniture had offered to absorb the cost for a full replacement item with the condition that the customer would be paying for the shipping charges as Coleman Furniture paid for the shipping charges during the initial delivery. Sharon M[redacted]Coleman Furniture

[redacted] Customer ordered the Wythe Coffee Bean LAf Sectional on April **, 2016.  At the time that the customer placed their order the item was listed for sale at a price of $2000.00.  Coleman Furniture was advised by the manufacturer that the item was out of stock and as were...

 were not advised of a date the item would be available, as such all orders for that item were cancelled as they could not be filled at that time.  Our terms and conditions that customers must agree to when they place their order state: Prices and promotions are subject to change. Rarely an item listed as available on our site may not be available, or an item may be mispriced, despite our best efforts. For any of these reasons, we may cancel your order or we may contact you for instructions on the order.The item was once again made available from the manufacturer, however at that time it was being offered at a higher price.  As our prices are set by the manufacturer we are not able to sell item at a lower price point.Coleman Furniture is not able to sell the item at the lower cost that the customer is asking as the manufacturer sets the price for items.Sharon M[redacted]Coleman Furniture

[redacted]Coleman Furniture makes every effort to ensure the information that is available via the Coleman Furniture web site is clear and precise. Coleman Furniture also has available sales team representatives to answer any and all questions that arise from customers.  Coleman would like the...

opportunity to work with this customer towards selecting furniture and placing an order with Coleman Furniture.com.Sharon M[redacted]Coleman Furniture

[redacted]Coleman Furniture understands the customer is frustrated in regards to this issue.  As the delivery of this item was signed for indicating there were no issues we are not able to assist as previously noted.  As a gesture of good will we will compensate the customer $50.00 for the issue they have experienced.Sharon M[redacted]Coleman Furniture

[redacted]Coleman Furniture has offered an allocation of $75.00 towards the customer sourcing a technician to resolve the matter with the  furniture. The customer repeatedly denied this offer and would still like to be fully refunded without incurring any fees. Should the customer opt to accept this offer Coleman Furniture will be happy to work with this customer upon receiving the receipt and hence being reimbursed. Please see signed Proof of Delivery that customer signed at time of delivery - that all items were delivered and inspected to be in perfect condition.Sharon M[redacted]Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

No one from Coleman Furniture has contacted me to confirm  when I will be receiving the complete entertainment set that I have ordered 2 months ago; however, Coleman furniture company has already charged my credit card $6,180.00 for this set. They need to send me the complete set or refund me my money.
 Thanks![redacted]
 
 
 
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Sincerely,
[redacted]

[redacted]We apologize for the issues with this order. Parts have been ordered from the manufacturer Coaster Furniture for the TV stand.  Per the parts department, they will be shipping to her via [redacted] very soon.  Customer was advised of this earlier today.   The Ashley items have...

an expected load date of 6/**/15 and we advised customer of that today as well.  [redacted]Coleman Furniture

[redacted]Coleman Furniture understands that the customer is upset.  However, our website clearly states the measurements for the item in question. It clearly states the individual measurements for each piece of the sectional so the customer has the ability to ensure the item will fit into the...

home.  Our website also states to measure the entry way for the item.  As the item was not able to fir into the customers home, the item was refunded minus fees and those fees are valid.Sharon M[redacted]Coleman Furniture

[redacted]Refund for this customer has been applied and email copy was sent to customer 8 days ago.This should resolve all outstanding issues on this order. Sharon M[redacted]Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have been in contact with Coleman Furniture and we are in negotiations however, this has NOT been resolved and the case should not be closed.  Should we come to a resolution, I will notify you immediatelyThank you[redacted] 
 
 
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Sincerely,
[redacted]

[redacted]Coleman Furniture has been in touch with this customer as recently as today and have apologized for the delays.  We have reached out to the technician service and they are in the process of scheduling a repair date with the customer.We have offered compensation to the customer for the issues he has had and it will be refunded to his payment method.All issues are being resolved to the customers satisfactionSharon M[redacted]Coleman Furniture

[redacted]We apologize for the issues on this case - and we are willing to pay half of the fees that are incurred by sending back the order to the manufacturer -as we want to work with the customer - and our commitment is to having happy customers.Please advise if we can go this route - and cover half...

of the shipping and restocking fees, or if customer is willing to accept the furniture at a $200.00 discount.[redacted] Coleman Furniture

[redacted]Coleman Furniture understands the customer is frustrated, however we have resolved this issue.  The issue with the drawer was addressed with replacement drawers and a certified technician.  The technician verified the item functioned at factory standards.  The customer has not...

advised us since that date that there were issues with the item. Sharon M[redacted]Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 
Don't waive any fees then, but simply assume responsibility as well. Pay me the hrs of missed worked. And the inconvenience of having to wait almost 1 year for you guys to complete an order. I assure you my hrs missed in vain because of Colemans mistakes surpasses $80
 
 
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Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I attached the photos on my prior messages and here it is again. the gaps on the sides and bad leather on one piece is not  "customer preference". It is a defect or bad piece.Coleman furniture did send the technician and Tech fixed one piece and told me she needs to come back on another appointment to fix the remaining pieces, which never happened, and Coleman Furniture from no where claiming that all issues are fixed, which is not correct.I deny their claim saying this is customer preference and they address all issues.Thanks,[redacted]  
 
 
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Sincerely,
[redacted]

[redacted]Customer received this delivery in July of 2014 delivered and signed for in perfect condition in room of choice.  In March of 2015 they advised us that this item had started to discolor.  We submitted to the manufacturer for cleaning recommendations and warranty availability....

   They advised this was not covered under warranty as it would be considered normal wear and tear and that the natural oils from the customers hands and hair would affect the finish this way.  We provided cleaning instructions to the customer but she wants replacement items.We have fully filled the order correctly and followed through with customer as needed.At this time there is no more that can be done for this customer.
[redacted]Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I received the below response from them on 10/** stating that shipping took place and would only take a week (7 days) and therefore the 10 day period they mentioned is is either false or the email they sent me, a customer, is a misrepresentative timeframe they tell all customers which is a form or fraud and needs to be corrected. What is the truct? 10 days or a week? Those are different timeframes and it is not right for a company to lie to their customers. See below email from them.
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Sincerely,
[redacted]

[redacted]Coleman Furniture recognizes the frustration that the customer has experienced pertaining to the order that was delivered. Although the issues were not indicated at the time of delivery, in the spirit of partnership, Coleman Furniture would like to allot $75.00 towards the customer sourcing...

and scheduling a technician to address the issue with the doors needing to be adjusted. Once the customer provide us with an itemized receipt which includes company logo, date the work was performed, service (s) performed and total amount paid, we will be happy to reimburse you.Sharon M[redacted]Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: Coleman Furniture response  was incomplete  A) Nothing was responded about the argument they had with the technician who inspected the table and and acknowledged the defects .They failed to cooperate with  technician who wanted to take apart the table and get this repaired at the warehouse where he would have access to tools required for the repair, They declined his request.B) Who is the manufacturer?C) I have not been advised by the Company on the packaging or assembly of the table in warehouse . I have not approved the  table to be shipped in an unpacked condition. Has the businesss adhered to standard packaging norms  ? The table was assembled and was delivered in unpacked condition.D)Attached are images and videos sent to the business on day of delivery .If they decided not to repair the knot in the wood and trash sprayed on legs, why was this not communicated to me  on the delivery day or within  24 hours  of delivery ?.E)  What took you so long to setup a technician visit ? Your delayed response  was intentional so as not  to qualify this transaction for refund or return . That was your motive from day one when you offered a  $150  in return for my acceptance of this product with defect. F) Knot in wood and trash sprayed legs are standard defects , if you are claiming these are intentional marks by the manufacturer , was any advertisement done on your online site which clearly indicates this exceptions to standard defects and have you asked for my approval when fulfilling this order?g)Even an inexpensive table , would be shipped with assembly instructions . As a retailer, you are expected to ship with assembly instructions. Don't expect the customer to ask for it.   Your explanation that I must request for it is insane  and proves your good will nature of this transaction and your poor service.Since you already had this unpacked and assembled, you failed to provide the packaging and labels for this shipment.I did not purchase a cross word puzzle !!  E) It's been told clearly before accepting the delivery to get this repaired or refund the amount .Attached are few pictures and video's sent on day of delivery , could not attach everything here.
 Poor Service at it best !!
 
 
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Sincerely,
[redacted]

[redacted] Customer placed his order 9/**/15 online for a Luke Leather sofa.  He was advised on 9/**/15 that there was a 12-14 week manufacturing time frame. November *, 2015 customer was advised of an estimated ship date of mid December 2015. At that time he advised he would be out of the...

country  in January and February 2016.  In January the customer was advised that there was a delay in shipping from the manufacturer and was offered a $50.00 compensation which was already refunded to him.  Due to delay in manufacturing and having to wait until the customer returned from his trip the delivery company was not able to get him scheduled until today.  He is scheduled for delivery today.Customer was advised of the time frame for making his order with the manufacturer and what to expect with scheduling.We can up the compensation to a 75.00 refund due in an effort to offer our apologies to the customer. Sharon M[redacted] Coleman Furniture