Smitty's Restaurants

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 There was never a notice that the item was back ordered.  Parties were told that the item was discontinued by the manufacturer.  Once again, if the items were purchased on January [redacted], why would we be notified of any delay in March?  If items were not available for purchase, why would they be available online like they were?  If we went into purchase being told this item was indeed back ordered and there may be a longer then normal delay in delivery those would have been the terms under which we accepted this purchase.  This was not the case.  Items were purchased based on the presentation the items were available for immediate purchase.
 
 
 
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Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: Coleman Furniture response  was incomplete  A) Nothing was responded about the argument they had with the technician who inspected the table and and acknowledged the defects .They failed to cooperate with  technician who wanted to take apart the table and get this repaired at the warehouse where he would have access to tools required for the repair, They declined his request.B) Who is the manufacturer?C) I have not been advised by the Company on the packaging or assembly of the table in warehouse . I have not approved the  table to be shipped in an unpacked condition. Has the businesss adhered to standard packaging norms  ? The table was assembled and was delivered in unpacked condition.D)Attached are images and videos sent to the business on day of delivery .If they decided not to repair the knot in the wood and trash sprayed on legs, why was this not communicated to me  on the delivery day or within  24 hours  of delivery ?.E)  What took you so long to setup a technician visit ? Your delayed response  was intentional so as not  to qualify this transaction for refund or return . That was your motive from day one when you offered a  $150  in return for my acceptance of this product with defect. F) Knot in wood and trash sprayed legs are standard defects , if you are claiming these are intentional marks by the manufacturer , was any advertisement done on your online site which clearly indicates this exceptions to standard defects and have you asked for my approval when fulfilling this order?g)Even an inexpensive table , would be shipped with assembly instructions . As a retailer, you are expected to ship with assembly instructions. Don't expect the customer to ask for it.   Your explanation that I must request for it is insane  and proves your good will nature of this transaction and your poor service.Since you already had this unpacked and assembled, you failed to provide the packaging and labels for this shipment.I did not purchase a cross word puzzle !!  E) It's been told clearly before accepting the delivery to get this repaired or refund the amount .Attached are few pictures and video's sent on day of delivery , could not attach everything here.
 Poor Service at it best !!
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I received the below response from them on 10/** stating that shipping took place and would only take a week (7 days) and therefore the 10 day period they mentioned is is either false or the email they sent me, a customer, is a misrepresentative timeframe they tell all customers which is a form or fraud and needs to be corrected. What is the truct? 10 days or a week? Those are different timeframes and it is not right for a company to lie to their customers. See below email from them.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My finance company has filed a dispute with Coleman Furniture on my behalf.  I just spoke with them today and they told me that Coleman Furniture has until October **, 2016 to respond to them about my dispute.  However, I would like to request additional time to respond to Coleman's email response to me/Revdex.com, dated October 3, 2016 since an answer is due from them to my finance company by October **, 2013.Second:  I am not owed the amount of $726.75 at this point since my purchase was being financed  and so far I have only made a down payment of $145.35 to Coleman Furniture.  My monthly payments were stopped once I filed the dispute, so no other payments have yet been made pending the dispute decision.  However, if Coleman Furniture has been paid the full amount of my loan by my finance company then the balance of the loan is owed to them.Third: I would most likely be agreeable to donating this merchandise to a charity and obtaining a receipt, however, I live in a remote rural area where it is very unlikely that I would be able to locate a charity that will pick up...and I have no resources that will allow me to deliver to them. Since nothing was stated about how the furniture would be delivered or picked up I would need to know that Coleman Furniture would arrange and pay for the pickup and delivery to such a charity.I am agreeable to donating the merchandise to a charity provided Coleman Furniture is agreeable to pay for the pickup and delivery to such charity.  It may be possible that a charity would be willing to pick up the merchandise, however, I have not yet been able to locate one that will pick up in my area.  In addition, I am in agreement as long as I do not incur any expense and provided I suffer no financial losses to my credit history.If Coleman Furniture does not respond to my finance company by October **, and/or additional time is not allowed for my response, then I would like an email from Coleman Furniture that they are agreeable to my terms for them to pay for pickup, delivery charges to a charity and that I will not incur any further financial expense, nor suffer any repercussions to my credit history.  Once I receive notification of acceptance of my terms by Coleman Furniture then I will accept their Business response via your Revdex.com email system (unless of course their agreement with my finance company (by October **) is to just pick up the furniture at their expense, dispose of as they wish and release me from any financial or credit losses.
Sincerely,
[redacted]

[redacted]Coleman Furniture understand the customer is frustrated in regards to this delay.  The customer currently has their love-seat in their home and the parts needed to restore the remaining items have been shipped to the local delivery company.  The item is being restored to 100%...

manufacturer standards and the customer will be called shortly to schedule their delivery.Once the delivery is completed we will compensate the customer $100.00.Sharon M[redacted]Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My complaint has NOT been resolved because I was deceitfully advised by Coleman Furniture.  While Coleman Furniture has responded by simply stating that they stand behind their policies, I have been charged a restocking fee after Coleman Furniture deceitfully advised me that they would deliver the item I ordered in 4-5 weeks.  Coleman Furniture did not deliver as they advised.  I have a transcribed voice mail that Maxine from Coleman Furniture left me on July *, 2016, stating SPECIFICALLY that my item would be delivered in 4-5 weeks.  Had she advised on July * when she left that voicemail that the order would arrive in 8-9 weeks, which is outside of my time frame before returning to work and school as I explained to both Maxine and Steven during ordering, then I would have had opportunity to cancel the order at time.  However, I did not cancel the order at that time because I was informed that I would receive the item in 4-5 weeks, which would have been the first or second week of August within my scheduled time frame.  When I talked with Coleman Furniture the second week in August, I was advised that the delivery company would call me at the end of August to schedule delivery.  The delivery company left me a message stating that they did not know when they would have a truck coming to my area.  This entire process has been deceptive.  Coleman Furniture deceitfully advised me and their delivery company was vague as well, neither of which is good business in any form. 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] Customer placed his order 9/**/15 online for a Luke Leather sofa.  He was advised on 9/**/15 that there was a 12-14 week manufacturing time frame. November *, 2015 customer was advised of an estimated ship date of mid December 2015. At that time he advised he would be out of the...

country  in January and February 2016.  In January the customer was advised that there was a delay in shipping from the manufacturer and was offered a $50.00 compensation which was already refunded to him.  Due to delay in manufacturing and having to wait until the customer returned from his trip the delivery company was not able to get him scheduled until today.  He is scheduled for delivery today.Customer was advised of the time frame for making his order with the manufacturer and what to expect with scheduling.We can up the compensation to a 75.00 refund due in an effort to offer our apologies to the customer. Sharon M[redacted] Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I did accept their option to wait for another bed to be delivered because they were not able to give me an estimate of the delivery time and within that time, I just ordered another bed, which arrived quickly and without any problems unlike what I had to deal with with Coleman Firniture.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Per my warranty the leather frame,etc shows is covered for 5 years. As to the mattress paying a $200.00 shipping fee is robbery and never explained to me in the beginning as it should have. When I purchased this sofa bed I was told things like yes it is great basically I was sold the world and the best possible warranty, and what I got was something different than what I purchased. I did not purchase a sofa bed knowing it would be garbage, in fact that's why I agreed to the extended warranty before purchase I was told the warranty covers everything then latter on when you actually need the warranty you are told a different story. Why does my warranty say it covers my sofa bed for 5 years but never shows what is and what is not covered, so I just went by what the Coleman company told me viably. Bottom line is I have a warranty that shows a 5 year warranty but you will not except it. Also as the mattress goes can I pick it up exactly how much is shipping it is to much the cost of the shipping I could purchase a mattress it is insane. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Upon receiving severely damaged items, I called Coleman every day to get updates and told the representative every time that I did NOT want the second piece shipped out and I did not want the other piece that was to be refurbished.  When I finally was able to speak to a [redacted], I was informed that the order had already been shipped and if I canceled at that point I would be charged. I was bullied into consenting for the shipping of the new piece by [redacted]. 
 
Sincerely,
[redacted]

[redacted]We have accepted the dispute with the credit card company on the sofa that was refused. Customer will be getting a full credit for this piece.We do apologize for all of the issues involved in this - and are 100% committed to having a positive experience for our customers, and we apologize that this did not happen in this case.[redacted]Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The only dispute at this time is the $345 in fees we have been charged for the damaged headboard ($150 one-way return ship and the 25% restocking for the headboard only).We did not sign for or accept the damaged headboard.  The headboard was damaged in transit before the attempted delivery.We expect a damage claim for the amount of these fees be initiated by either Coleman Furniture or Zenith.Thank you,[redacted] and [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

MadelineColeman Furniture has spoken to this customer on numerous occasions in an effort to have this issue resolved. Coleman is requesting that the customer provide the phone number of any additional conversations that may have taken place with the customer pertaining to this order. Upon reviewing and listening to all phone records, there was no conversation found pertaining to the measurements being provided. When the customer provides any and all additional phone numbers that could have been used pertaining to this order, Coleman Furniture will be happy to research and listen to any corresponding phone calls. Sharon M[redacted]Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Several times I’ve asked Coleman Furniture to forward documentation that supports the manufacturer’s Up to 100% standard and the Marketing Specialist contact information.   To date, I’ve not received either.   Considering Coleman’s $75 offer for frustration, I’m requesting Coleman to consider an additional $299 for the blemished sections along with scheduling a re-install date.  If agreeable, would like to see the $374 credit/refund before scheduling the reinstall.[redacted]Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have been calling them constantly , each day , to ask for a tracking number for the power cord. And each day , I get the same story and runaround from there customer service , saying to me "[redacted] "How long does it take to ship a power adapter from California or New Jersey where this manufacturer is located ??I buy products from California all the time and receive in no later than 3-5 days !   It's been much longer than that , I am get no answers from them just the run around and lies.Also , when I purchased the couch , I also purchased the warranty and it cost me $99. At the time , I have the couch less than 2 weeks , and they are now giving the warranty for FREE with a purchase of over $999 on their website. I called them about this as well , and Ofcourse , they said , " [redacted] "This is simply just wrong ! I have enclosed a picture from their website showing what I am stating.Every reputable company offers a price protection of atleast 30 days of a product you purchase from them. Even so , after spending over $1600.00 with them. I also think giving me $50 is an insult considering my grievance is worth more than that for not receiving a complete order , and still getting the run around from them. Having to call them each day for this , with no end result ! I  am very unhappy and I spent well over $1600.00 , and don't deserve this type of quality of service. All their reviews are deceitful and completely NOT of what and how they represent themselves.For the record , I also tried to do what the customer representative said , with holding a blow dryer and smoothing out the surface of the damaged portion of the couch that came damaged via shipping , and it didn't do anything! Also , even after time , it will NOT go back to its natural form !It will continue to stay damaged !!This is simply just a horrible experience! My money is green like everyone else's , and I deserve better from them , especially spending that kind of money. All I am getting from Coleman Furniture is stories & lies...
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]The dimensions we give our provided by the manufacturer - [redacted] - and furniture was delivered as ordered - to the customer and setup in room of choice - inspected to be correct items, and signed for in perfect condition. We verified with [redacted] that items were correct - and...

therefore we cannot refund this purchase amount. We can offer a compensation of 50.00 as a credit on a future order, as our ways of wanting to show our customers that we do care about issues - but we cannot refund the order at this time.Sharon M[redacted]Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hello, I am declining this response as there is no resolution to the issue stated. At the time of delivery, several defects, including the wobbly legs were mentioned to the delivery company. The statement by the business below that the technician fixed the wobbly legs is inaccurate as I performed that work myself as the desk was about to fall over. Again, I reported these issues again, outside of delivery, a day or two after delivery. The technician identified the desk as defective as did the manufacturer. I am happy to proceed with the warranty process but will not be held accountable for any shipping costs to replace a desk that arrived defective. I will consider $200 in compensation to keep the desk and close this matter. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]Coleman Furniture understands the customers concerns, however, our warranty policy is clearly detailed and if followed will result in the customer being satisfied.  As we are not able to source technicians all over the country we rely on the customer to source a certified technician in...

their area where they have the resource to do so.  We allot an industry standard for the restoration based on the details, pictures and evidence provided by the customer.  Once the customer provides us with the paid invoice we will refund the customer the allotted amount.  This is part of the warranty policy that the customer agrees to and as such is how we will proceed.  Sharon M[redacted]Coleman Furniture

[redacted]Coleman Furniture has researched the initial issue that the customer has brought to the attention of the company. The customer's concerns were related to the the look and appearance of the furniture.  After conferring with the manufacturer it has been determined that the issues are not...

damages. but a distressed look that is intended with the furniture. Sharon M[redacted]Coleman Furniture

[redacted] Coleman Furniture orders items directly from the manager to the customer.  As such all items are brand new and customer does not sell used furniture. The customer purchased a Jessa Place Chocolate Left Arm Facing Sectional.  The item has a plush upholstery fabric that is very...

sensitive to touch.  As such it can also reflect light differently.  The items the customer received were verified to be what the customer ordered and as brand new as they were shipped directly from the manufacturer to the local delivery company.  As the items were verified to be correct and up to the manufacturer standards if a customer chooses to return an item there are fees that are assessed per our terms and conditions that a customer must agree to at the time they place their order.Sharon M[redacted]Coleman Furniture