Smitty's Restaurants

[redacted]Coleman Furniture understands the customer is frustrated.  However, we have offered the customer a full refund of the item we are not able to deliver which is the dining room table.  We have been very forthcoming with the customer in regards to the refund and are unable to refund...

the items that have already been delivered to the customer.Sharon M[redacted]Coleman Furniture

[redacted]Coleman Furniture has researched this matter and has determined that the order was accepted by the customer without indicating any issues at the time of delivery.  The delivery was accepted by the customer on 8/**/17 and Coleman Furniture was notified on 8/**/17 of the issue. As a...

gesture of customer service, Coleman Furniture offered the customer $50.00 towards addressing the issue with the box spring. In an effort to resolve this matter, Coleman Furniture would like to increase the allotment to $75.00 Sharon M[redacted]Coleman Furniture

[redacted] On 8/**/15  [redacted] ordered a sofa and a chair with one of our sales agents.. On 8/**/15 the order was placed with the manufacturer. Om 8/**/15 the customer was advised via phone that the merchandise would have an estimated time of arrival of 3 weeks. On 9/**/15 the customer...

was advised that the estimated time of arrival was still mid September. On 9/**/15 the customer was advised via email that the furniture was estimated to ship from the manufacturer at the end of the week. On 10/*/15 a customer care agent from Renegade Furniture Group spoke with the customer to advise that the product was now shipping. On 10/**/15 the credit card that was provided by the customer for payment was declined and a new credit card was provided. On 10/**/15 the customer was emailed that the order was en route to the local delivery hub. On 10/**/15 the order was received at the delivery hub where it was determined that the chair was damaged and deemed not deliverable at that time. On 10/**/15 a repair was approved for the delivery hub to bring the chair back to 100 % manufacturer standards. On 10/**/15 the customer was informed of the damage to the chair and advised that Renegade Furniture Group would like to still deliver the sofa. On 10/**/15 the delivery hub attempted to call the customer several times to schedule the delivery, unfortunately the number that was provided was not a working number. An alternative number was provided by the customer. On 11/*/15 the delivery of the sofa was made to the customer. On 11/*/15 a new chair was ordered directly from the manufacturer due to the original chair deemed not restorable. On 11/*/15 the customer was provided with the estimated time of arrival of 2 weeks to ship from the manufacturer. During this call the customer expressed his concern as to to how long it was going to take to get the new chair. On 11/**/15 the customer called asking for an update on the chair shipping out, and he was provided with the estimated time of arrival of 2 weeks. Renegade Furniture Group recognizes the customer's frustration with the original chair coming in damaged. After it was deemed not restorable a new one was immediately ordered from the manufacturer.  Sharon M[redacted]Coleman Furniture

[redacted]Coleman Furniture has been in communication with the customer as most recently as of 9/**/17. The customer has agreed to allow Coleman Furniture to pick up the four beds that were delivered and refund the customer in the full amount of $2888.33. Upon the four beds being delivered back...

to the delivery hub, the customer will be refunded in the full amount of $2888.33Sharon M[redacted]Coleman Furniture

[redacted]Coleman Furniture actively works towards communicating the most up to date information regarding their respective order that was placed. On 5/*/17 the customer was updated that the order was on back order and customer should be receiving the order in June 2017.  On 6/**/17 it was...

determined that the order had a delay, this information was communicated to the customer and the customer accepted compensation for the delay.  On 7/*/17 the customer was advised that the projected  delivery date to the delivery hub was  7/*/17. Coleman Furniture will continue to update this customer as more information becomes readily available.Sharon M[redacted]Coleman Furniture

[redacted]Coleman has addressed this issue for the customer and a price adjustment has been made as she requested.Sharon M[redacted]Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The business has charged me a 25% restocking fee when item has not been delivered, also they were unable to locate the product and were unable to give any delivery date. They tell you one thing on the phone and then do another. I believe the 25% charge is illegal in New York and also the New York Attorney General needs to be made aware of Coleman Furniture's amount of complaints. They have over 200 and I believe an investigation into the companies business practices should take place. I think their record should be forwarded so the A.G. can look into them
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I do not know, nor have spoken with Sharon listed above.  In addition, I did not make racial comments, I described the delivery men as 2 [redacted] men, 1 short and 1 tall. As I stated 1 ask to use my restroom and each ask if I lived alone. I began to become uncomfortable. The young lady from Coleman became belligerent & ask what race had to do with it? I stated, nothing I was only providing a description of the delivery men. I have been in contact with Felice C[redacted]-Director of Operations. Felice ask if she sent me a picture of the repaired table, would I look at it & I said yes. I received the picture & issued response on 3/**/16: If you look at the picture, I can see air bubbles, and breaks in the carvings on the picture in the wood. The furniture is not acceptable.  I also requested all documents of the check points, approvals of the routing of the Dining Room Set. In addition, I am requesting receipt of documentation of the location the furniture was shipped, include all stops until the final destination, where the damaged furniture is returned, and how/where is the furniture restocked, if it is resold, and the condition the furniture is classified as new, used, damaged, or other?  Provide information as to where the furniture is currently located, who issued the repairs, with a background on their qualifications to repair? Also, did you determine who damaged the furniture, and state the terms of responsibility, and accountability of who damaged the furniture? Confirm if Coleman has regulation in place, to hold the person, or Company responsible for fee's associated with the damage?  Please provide the name, and contact information of you Boss; in order to escalate this issue.  I am waiting on a response from Felice C[redacted]-Director, as of 3/**/16 4:39pm.  Whoever damaged the furniture should be held liable, not the Customer who purchased new furniture and Coleman is attempting to sell as new.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted] We have successfully resolved this issue with the customer and the order is being deliverd on 11/*/15.  The customer was under the impression that the sofa came un-assembled and would be out together in her home.  She has since been properly informed and is accepting...

re-delivery.  The show wood was damaged during delivery as she did not take note of dimensions and replacement show wood was ordered.  To make sure it is not damaged during delivery they will be attaching the show wood after delivering inside her home.This should resolve all issues. Sharon M[redacted]Coleman Furniture

[redacted]Coleman Furniture is working diligently to get this order fulfilled and delivered to the customer.  As we advised the customer their table did not pass inspection and we needed to order a part from the manufacturer to restore the item.    The part has shipped from the...

manufacturer and will be at the local delivery company shortly.  The item will them be scheduled to the customer.  Once the delivery is completed we will reimburse the customer $50.00 as compensation for the delay.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The delivery company came and assessed the issue in January, 7 months ago.  I spoke with Ms. C[redacted] on 7/**/15.  She was waiting for a call back from the delivery company to see why they did not include information about the china cabinet issue in their report.  She assured me she would have the info on Wednesday, 7/**.  Today is Thursday 7/**.  It has been over a week and guess what, I have not heard from them.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]Coleman Furniture lists all required measurements on our website.  We received a call during delivery and the item was able to fit in the door as the customer indicates, however, the customer failed to measure the stairwell that the item would have to pass through to get into he...

customers home.  This is all the customers responsibility as well.  The items that were attempted to be delivered were in fact the correct items and the customer was given the option of using the services of a sofa Dr. as opposed to returning the items.  Customer was aware of all fees before the items were returned.  Coleman Furniture will not be refunding or issuing a store credit.Sharon M[redacted]Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 This issue has nothing to do with the type of fabric, meaning micro suede that is sensitive to the touch.  What you sent us has two completely different fabric types.  One fabric is dark brown with a very deep pebbled texture.  The piece on the far right is completely smooth and is several shades lighter.  The pieces don't match, don't go together, and furthermore it looks used.  This isn't a situation where we are requesting a replacement simply because we don't like the furniture.  The piece in question looks so absolutely horrible that it needs to be replaced and Coleman should honor our request, as we never would've purchased the item if we had know it would be sent to us like this.  This issue, in addition to the major issue with the random filling of the back cushions and the creaking frame, should be covered under Ashley Furnitures warranty (which I've verified by reading through the warranty myself).  We are fully and completely aware of the nature of micro suede fabric.  I will remind you again that this isn't the issue whatsoever.  We are still requesting that the piece be covered under warranty, which it should be.  And that the piece be replaced at no charge to us.  We should not be penalized because we received furniture that is defective. At this time we are also requesting proof that Coleman has in fact contacted Ashley Furniture and what Ashley's exact response was.  In addition to a contact name at Ashley that we can call.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I don't feel like the company adequately investigated the issue. There is absolutely no way my brand new couch would have dried up bed bug carcasses inside of it after having it for 3 months. I did not immediately begin sleeping on it and it took some time to discover what the issue was. The dried up bug shells means the couch had been infested for a very long time. There is likely other furniture near where my couch was warehoused to have evidence of infestation. I think they should hire a professional exterminator to investigate before dismissing my complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hello, I have returned Lori's phone call three times, leaving a message twice. I have not received a telephone call in return or any email correspondence from her. This issue continues to remain unresolved.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]Ashley should be delivering this furniture in the next few days.  The hub will deliver as soon as possible.   We will update as of next week when we are able to confirm a delivery date.Sharon M[redacted]Coleman Furniture

[redacted]Coleman Furniture has actively tried to work with this customer. The customer had advised on 4/*/17 that she was not able to submit the warranty claim form via email notification.An offer was made for the customer to mail the necessary form along with the corresponding pictures. As...

of 4/**/17 , Coleman Furniture has not received the necessary paperwork.Once the customer provides Coleman Furniture with the necessary paperwork and pictures we will be happy to review the issues at hand. Sharon M[redacted]Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: There is a delivery date due to my effort to get oneSince my complaint Coleman Furniture has not contact me to advise of anything.  They did not contact the delivery company until I had to direct them to on 1/*. Poor customer service.  What did Coleman Furniture contribute to a successful ending? What can Coleman Furniturr for my expensive time I pit into giving them money?  Aredirect hey low cost due to lack of great service?
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]