Smitty's Restaurants

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved? Will be waiting patiently for the parts to arrive again.? Thank you for your assistance in this matter
Sincerely,
*** ***
?

***Coleman understands the customer is frustrated, however, we fulfilled the order for the customer.? Customer ordered a New Generation White entertainment Center.? In the product description on our website
at? *** you can see the description of the item as Cream/Distressed Non White finish.? In the fluorescent studio lightning that the item is photographed in the item does have a white look to it.? Which is why we ensure that the we identify the fact that it is non white in our description.We explained this to the customer during the delivery process and customer wanted to return the item.? As per our terms and conditions that the customers agree to when they place their order there is a cancellation fee.? Part of that fee does include shipping and is clearly outlined in the terms and conditions that customers agree to when they place their order.? Customers are not charged shipping for their original delivery, however, if a customer cancels, refuses, or returns their order then there are charges that are applied.*** ***Coleman Furniture

***Coleman Furniture has been speaking with this customer in an effort to have this matter resolved promptlyAs stated in the terms and conditions for Coleman Furniture,? a 15% restocking fee would be applicable for any orders that shipped from the manufacturer if an order is requested to be cancelledColeman Furniture has attempted to work with this customer by offering compensation to offset the delays that have occurred with the orderThe customer declined this request and therefore is responsible for the 15% restocking fee since the order has already shipped from the manufacturer.? Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
The only dispute at this time is the $in fees we have been charged for the damaged headboard ($one-way return ship and the 25% restocking for the headboard only).We did not sign for or accept the damaged headboard? The headboard was damaged in transit before the attempted delivery.We expect a damage claim for the amount of these fees be initiated by either Coleman Furniture or Zenith.Thank you,*** and *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
?

***We had a rep as well as management from ***, and our delivery company manager look at the furniture and determine that it is not damaged, but was sold and attempted delivery as advertised.? Unfortunately we cannot waive costs at this time.;Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
? I think a $off next purchase is a slap in the faceI? will not use the $because I will not be shopping there again.? I have waited almost weeks for something that was advertise 2-weeks to shipI think the least they could do is give me some of the money I spend backFor example, the cost of the server which was $308, I already spent $Giving $is not a resolution to this situation, Why would you give someone $on next visit and make them spent more moneyI don't want to spend more money I would like money back for the inconvenience and advertisementIf I know it would take longer then weeks to get here I could have found something similar in a local furniture store (Ashleys, rooms to go, or havertys)
?
?
?
?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
?

***Coleman Furniture has been consistently communicating with this customer in an effort to have this matter resolvedAs outlined within the terms and conditions for Coleman Furniture, there are applicable return fees that are associated with any orders that are not accepted by our customers
The respective returns fees were sent to the customer on 12/*/via emailOnce the customer confirms the return fees, arrangements will be made to have the furniture picked up and the customer will be refunded less the agreed upon fees.? Sharon M***Coleman Furniture

***? Customer ordered the Wythe Coffee Bean LAf Sectional on April **, 2016.? At the time that the customer placed their order the item was listed for sale at a price of $2000.00.? Coleman Furniture was advised by the manufacturer that the item was out of stock and as were
? were not advised of a date the item would be available, as such all orders for that item were cancelled as they could not be filled at that time? Our terms and conditions that customers must agree to when they place their order state:? Prices and promotions are subject to changeRarely an item listed as available on our site may not be available, or an item may be mispriced, despite our best effortsFor any of these reasons, we may cancel your order or we may contact you for instructions on the order.The item was once again made available from the manufacturer, however at that time it was being offered at a higher price.? As our prices are set by the manufacturer we are not able to sell item at a lower price point.Coleman Furniture is not able to sell the item at the lower cost that the customer is asking as the manufacturer sets the price for items.Sharon M***Coleman Furniture

***Coleman Furniture understands that customers can become frustrated while waiting for their order to be delivered.? The customers items are ready for delivery - the local delivery company has reached out to the customer and attempted to schedule his delivery.? As the item is ready
for delivery and we have been attempting to schedule for the last weeks any refunds would be minus cancellation fees.? Sharon M***Coleman Furniture?

***Coleman understands that the customer is unhappy about the issues that arose at the time of their delivery.? All items are inspected when they arrive at the local warehouse and are then delivered to the customer.? Unfortunately there are sometimes issue that occur during delivery
that may make the item become damaged.? Due to this Coleman Furniture has procedures to rectify any such possibilities.? During the check out process all customers must agree to these conditions and policies by agreeing to our terms and conditions.Coleman Furniture has sent all the necessary parts to rectify the customers issues to their home and a certified technician has been to the customers home to completely resolve the issues.? Coleman Furniture has verified with the certified technician and the manufacturer that the item is at 100% manufacturer standards.? The technician has had to revisit the customer multiple times as the customer has been unhappy with the restoration and continues to find fault even when the items are verified to be at 100%.? The customer has to understand that as leather items are created from the hide of an animal they are never 100% identical, and as such there are always slight variations? Due to the customer having this issue Coleman Furniture has compensated the customer in the amount of $after their items were verified to be restored to 100% manufacturer standards and at the time we did that customer was OK with that resolution.? ? Sharon M*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
I am still waiting to hear from the business to get this resolved [Your Answer Here]
?
?
?
?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
?
?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
?
?
?
?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
?

***The customer received their order and the original headboard had white discoloration on it.? A replacement was sent from the manufacturer as the item did not meet manufacturer standards.? The replacement headboard was sent to the customer and the customer reported what looked like
excess glue on the headboard of the item.? A tech was sent to address the issue.? We received additional pictures from the customer and technician and after further investigation it was determined that what the customer was seeing and wanted addressed were intentional markings created by the manufacturer.? We advised the customer of such and sent a high resolution image to the customer to view.? Coleman Furniture's website displays the item and the intentional markings can be seen on the website as well.? A replacement item would have the same intentional manufacturer created markings on itWe are able to offer additional compensation if this will satisfy the customer's claim at this time.Sharon M***Coleman Furniture

***Coleman Furniture has made every attempt to resolve this issue for the customer, ? We are unable to refund the cancellation fees as customer agreed to them when the order was placed and was once again advised of them when she cancelled her orderIf customer wants delivery on the order, we would need customer's agreement to be billed the refunded amount, and delivery can then be arranged.? Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here) Coleman Furniture stated that they have been actively involved in resolving this issueI will insert an email where they admitted I was deleted for nearly weeksThey only responded because I kept emailing themAfter it was determined the desk was defective (separating at the seams that are only glued together), they required me to pay an addition shipping fee of $to have a replacement shippedThat $was paid, but the replacement came brokenI spoke with a representative from Coleman while the delivery company waitied The representative advised me to reject the broken desk.? Now the company wants me to pay ANOTHER $to ship a second replacementAs a consumer I am NOT responsible? to ensure a desk is delivered in one pieceAlso, according to the Magnusom-Moss Warranty Act I am able to claim a breach of contract against the manufacturerThe desk is considered a lemon due to the flawed manner it was constructedit weighs over lbs and pieces are only glued togetherWitnesses of the delivery stated the torque and twist from the weight when the desk is lifted is what separates the pieces from each otherThey stated that they have never seen a desk of this size come in one pieceIt should come in at least pieces and screwed together, to ensure a proper deliveryBecause this desk is only GLUED, it busts and breaks apartAfter my case being lost in the system, paying the additional $shipping for a replacement, receiving a broken replacement, and the company stating I need to send ANOTHER $310, I am finally requesting a refund....the federal lemon law applies to all new products with a purchase price of $or higher and thus extends to most furniture covered by a written warrantyThe federal lemon law is called the Magnusom-Moss Warranty ActIt requires manufacturers to provide clearly written warranties detailing the terms and conditionsIn addition, consumers receive certain protections under other federal and state laws.Magnusom-Moss Warranty ActThe Magnusom-Moss Warranty Act guarantees the manufacturer to uphold the conditions of the warrantyThis means he must repair and replace a product purchased for personal use with a defect in a reasonable amount of timeIf the manufacture doesn't honor the contract or refuses to abide by it, then the consumer is able to file a claim against the manufacture for breach of contractThe consumer is permitted to seek replacement of the product as well as compensation for expenses associated with the issue, including legal feesThe statute of limitations is four years from the date of purchaseThe Magnusom-Moss Warranty Act only covers new furniture purchased from a manufacture or retailer valued over $with a warranty.Implied WarrantyWhen furniture is sold without a warranty, a consumer is still afforded certain protection from product defects known as an implied warrantyIt is a seller's promise that the furniture he sells performs the function it is intended to serve without flawFor example, if a seller sells a table to an individual and the table's leg wobbles and is unable to solidly support things placed upon it, then the law requires the seller to repair or replace the item.Furniture Fraud RegulationsCertain states, like New Jersey, have laws to protect consumers from deceptive furniture retailers and delivery servicesWhen a company fails to deliver furniture by the agreed upon delivery date, the company must provide a written explanation to the consumer stating they are unable to honor the delivery date and then give them the option of canceling the order without penaltyIn addition, the company must deliver the furniture to the specifications promised at the time of sale or the consumer is permitted to cancel the order and receive a full refundThe company must deliver the furniture so it arrives without damage and in good working orderWhen it arrives with a defect, the company must remedy the issueIf a company fails to adhere to the provisions under the state's Consumer Fraud Act, it's subject to sanction
? The following is an Email from Coleman representativeThe original claim was made June **, Their reply didn't come until several attempts to contact themThe reply finally came on Aug *
***? ***? *** *** *** *
*** ** *** ** ***
*** *** ***
*** * *** *** ** *** *** *** *** ** *** *** ** * *** * *** *** *** *** *** *** *** *** ** *** ** *** ***
?
*** ** *** *** *** *** *** *** ***:
*** *** *** *** *** ** *** *** ** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** ** *** *** ** *** *** *** *** ** *** *** *** *** *** *** ** ** *** ** *** *** *** *** ** *** *** *** ***
?
*** *** *** *** ** *** *** ** * *** *** *** * ** *** * *** * *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** ** *** *** * *** ** *** *** *** *** ** *** *** *** *** *** *** *** *** *** * *** ** *** *** *** *** *** *** *** * *** *** *** *** * *** ***
?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
?

***? Coleman Furniture has advised the customer that we will *** ** the slats needed for the bed to her.? This will rectify the concerns she had.? Customer states she thought the bed came with? shelf and dresser underneath because that is what was shown on the
picture.? However, our website clearly states? Bed shown with Bookcase and Dresser for illustration purpose and? Bed only, Bookcase and dresser sold separately.? As Coleman Furniture has completed the order for the customer any returns the customer wants to do would be with fees attached as customer was advised.? Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
The business wants to repair the table rather than replace itThe corner is dented in and can not be repair to new state with out being sanded down and replaced with wood fillerPay for a new table and expect a new table not one they are trying to refurbish when it should of never been delivered
?
?
?
?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
?

***Coleman Furniture understands the customer is frustrated.? However, the item was delivered to the customer on 2/**/17.? All items have a packing slip attached to them as well as a label on the box.? Customer contacted us a month after delivery took place and advised that the
item was not received and that she had received the wrong item.? As such we are unable to submit a claim for this order nor can we verify that the incorrect item was shipped? Sharon M***Coleman Furniture

***This customer received her order and signed for it.? However, they did not want items assembled as they had someplace else to go.? Customer later went to assemble items and they are missing pieces to the Coaster bed.? Customer has been advised that we are ordering parts from
Coaster to complete assemblyAs soon as these parts are available they will be shipped out to the customer.Sharon M***Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
? I still haven't heard from a technicianAs per there last message they were suppose to be setting up for a technician to come out if fix my sofaBut, as of today nobody has contacted me
?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
?