Software Projects Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

I have been very disappointed with the products that were advertised as positively reducing belly fat starting with the first cup of special tea in the evening and showing a weight loss of 2-3 lbs the next morning. I spent a total of $97.00 and did my best to do the exercises, drink the teas and smoothies and eat nothing after dinner. I did not experience any weight loss! I have requested a refund as the ads said no questions asked if unsatisfied. I haven't heard back from them.

Thank you for bringing this to our attention.
id="docs-internal-guid-e60df705-c2ce-392d-a4d9-c19a6c6aac09">Software Projects customer support is available 24/7, via phone (###-###-####), email ([redacted]) or on our website.  Our contact details are clearly displayed on the website, the order confirmation and an automated SMS text message that we send as soon as an order is placed.
You can also lookup your order on our website and in case you’re not happy with the product you purchased, initiate a refund yourself, without having to speak with us.
Not sure why you had to revert to contacting the Revdex.com, when we go out of our way to make it as easy as possible to get in touch with us.   
Either way, in checking our records, I confirmed that all orders you placed with us, have already been canceled and refunded in full, with the first order refunded on March * and the remaining ones refunded on March **.  A confirmation of the refund was emailed to your email at [redacted] ; The phone logs show you have been informed that your orders were canceled and refunded in full.  SoftwareProjects stands behind our no questions asked 60 days money back guarantee.
 
Attached is a screenshot from our system, showing the orders were canceled and refunded in full.
If there’s anything else we can do to help, please don’t hesitate reaching out anytime.
 
We are always here for you.
 
Best Regards,
SoftwareProjects Support
[redacted]

Thank you for bringing this to our attention.
id="docs-internal-guid-8b0787c3-8b77-cecf-fd88-0bceb39aa8a1">Software Projects customer support is available 24/7, via phone (###-###-####), email ([redacted]) or on our website.  Our contact details are clearly displayed on the website, the order confirmation and an automated SMS text message that we send as soon as an order is placed.
You can also lookup your order on our website and in case you’re not happy with the product you purchased, initiate a refund yourself, without having to speak with us.
Not sure why you had to revert to contacting the Revdex.com, when we go out of our way to make it as easy as possible to get in touch with us.   
Either way, just went ahead and refunded all charges back to your card.  
If there’s anything else we can do to help, please don’t hesitate reaching out anytime.
Best Regards,
SoftwareProjects Support
[redacted]
Phone: ###-###-####
Email: [redacted]

Hi [redacted],Our records indicate you purchased this product:[redacted]An order confirmation was emailed to [redacted] along with the download...

link.  The server logs show the email was delivered successfully.Either way, here's the download link to access your product:[redacted]We went ahead and refunded all charges to your credit card.  If you have a moment, please contact us at [redacted] and let us know what went wrong, so that we can learn from this experience.Best Regards,SoftwareProjects Support

Hi [redacted],We apologize for the inconvenience.Checked the system and we don't show any email from you.  When you send an email to our support address ([redacted]) a ticket is created and you should immediately receive an automatic reply, acknowledging receipt of...

your email and providing you with a unique ticket ID to track your ticket.In addition to email support, we also offer phone support, available 24 hours a day, 7 days a week.Our customer support phone number is clearly displayed on our website.  Please double check your records and check where you sent your email to.  We process thousands of emails every day and stand behind our products.We went ahead and canceled your order, refunding all charges back to your card.  An email confirming the cancellation was sent to you.  Please allow 3 business days for the refund to show up on your account.Thank you for your cooperation and thank you for using Software Projects!We are always here for you

I am an American living overseas. After ordering online a so-called hearing restorer recipe , Software Projects customer service sent me an e-mail saying the card was "suspicious" and wanted a scan of my credit card and driver's license. After submitting that they sent another e-mail saying they didn't get the scan and to send it again. I didn't and went offline. When I went back online to check e-mails I saw my bank had alerted me to seven large purchases made within 25 minutes on my card and they blocked the card. It was obvious to me Software Projects took my card information and went on a spending spree. Fortunately I wasn't responsible for the charges and the bank will issue me a new card later. Software Projects is running this hearing restorer e-mail in many of my online contacts information e-mails.

I ordered/paid for book "the medicine man hearing remedy, on 8/29/17.
order never received, but cost taken from my account.
please refund cost

Review: I paid $39 for a product that I found out was a download after payment. That would have been fine, but I never received the download.Desired Settlement: Full refund.

Business

Response:

Hi Linda,Thank you for contacting SoftwareProjects! We'll be happy to assist you. We are available 24 hours a day, 7 days a week, via phone ###-###-####, on our website ([redacted]) and via email at s[redacted]Here's a link to the checkout page where you placed your order: [redacted]As you can see, the page clearly states you are buying a "Digital EBook".Once the order completes, we immediately send an order confirmation message, as well as an SMS text message to your phone. An additional billing reminder is sent 7 days later. Our records indicate the two email messages were received by you at [redacted]Once you complete the order, you are immediately redirected to the thankyou page, where you would have been able to download the product immediately, without having to wait for the order confirmation email.All that being said, we stand behind our products and offer a no questions asked 60 days money back guarantee.Our records indicate you contacted us yesterday, January ** to request a refund. A refund was issued in full to your card ending with [redacted] and a confirmation of the refund was sent to your email address.If there's anything else we can do to assist, please don't hesitate reaching out to us anytime. We are always here for you!Attached to this message, please find:* Screenshot of checkout page* Screenshot of thankyou page, where you land upon completion of the order, providing instant access to the ebook you purchased* Screenshot from our order lookup system, showing refund was issued yesterdayBest Regards,SoftwareProjects Support

Review: I ordered this product on sales order [redacted] and I have not received the product.I paid for the product by credit card as well.Desired Settlement: I would like to receive the product or a refund.

Business

Response:

Hi [redacted],Our records indicate you purchased this product:[redacted]An order confirmation was emailed to [redacted] along with the download link. The server logs show the email was delivered successfully.Either way, here's the download link to access your product:[redacted]We went ahead and refunded all charges to your credit card. If you have a moment, please contact us at [redacted] and let us know what went wrong, so that we can learn from this experience.Best Regards,SoftwareProjects Support

Review: I ordered a dvd by [redacted]: The Family Survival Course ([redacted]) online at a discounted price of $18.70 on Feb. **, 2014 for order #[redacted]. When I got my receipt from [redacted] who are contracted to collect payments and process orders I was provided with a link to a bonus course which thanked me for my dvd purchase and said allow 4 to 8 days for shipping. On Feb **, I contacted them and they said it is a physical package so allow 15 days and gave me a link to the Family Survival Couse to download it. It has since been transferred to [redacted] who has been giving me the run around until today, March **, when I got an email saying I did not pay for the dvd, only a download. That is not true, I have copies of the transaction and so this is also false advertising. It's now been six weeks since I paid them.Desired Settlement: I expect the physical dvd that I purchased or else a full refund.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Software Projects Inc. has been resolved. It took a full two months to get a refund for a non shipped dvd.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: SENT EMAIL TO CANCEL SUBSCRIPTION AFTER THE TRIAL PERIOD ($4.95) GOT NO RESPONSE FROM COMPANY. THEY IGNORED MY MESSAGE. INSTEAD, THEY STARTED TAKING MONEY FROM MY BANK ACCOUNT.Desired Settlement: I WOULD LIKE MY MONEY BACK, PLUS THE OVERDRAFT CHARGE ($15)THAT WAS TAKEN FROM MY ACCOUNT WITHOUT MY CONSENT.

Business

Response:

Hi [redacted],We apologize for the inconvenience.Checked the system and we don't show any email from you. When you send an email to our support address ([redacted]) a ticket is created and you should immediately receive an automatic reply, acknowledging receipt of your email and providing you with a unique ticket ID to track your ticket.In addition to email support, we also offer phone support, available 24 hours a day, 7 days a week.Our customer support phone number is clearly displayed on our website. Please double check your records and check where you sent your email to. We process thousands of emails every day and stand behind our products.We went ahead and canceled your order, refunding all charges back to your card. An email confirming the cancellation was sent to you. Please allow 3 business days for the refund to show up on your account.Thank you for your cooperation and thank you for using Software Projects!We are always here for you

Review: 7/*/2015 or 7/*/2015 I received an email advertising their "simple product" for a mechanism to make your own power. It was $69,00. I pressed order, but then it said that it really needed detailed instructions to do it properly. It didn't show a price when I clicked it, but then showed a $$49.95 additional charge. I immediately went back to cancel the order, but it wouldn't cancel. I tried to reach them, by phone and email, but couldn't. I called U.S, Bank my credit card co. They said they would put an alert on it and call them, but apparently couldn't reach them. I haven't been able to make any contact either and no package ever came to me. Until now, I had no success in finding them, and it is still on my credit account, which I paid so I wouldn't be in arrears.Desired Settlement: They need to refund the total of the two charges on my credit card equaling $118.95.

Business

Response:

Thank you for bringing this to our attention.Software Projects customer support is available 24/7, via phone (###-###-####), email ([redacted]) or on our website. Our contact details are clearly displayed on the website, the order confirmation and an automated SMS text message that we send as soon as an order is placed.You can also lookup your order on our website and in case you’re not happy with the product you purchased, initiate a refund yourself, without having to speak with us.Not sure why you had to revert to contacting the Revdex.com, when we go out of our way to make it as easy as possible to get in touch with us. Either way, just went ahead and refunded all charges back to your card. If there’s anything else we can do to help, please don’t hesitate reaching out anytime.Best Regards,SoftwareProjects Support[redacted]Phone: ###-###-####Email: [redacted]

Review: I purchased " Tinnitus Terminator " through Software Projects, Inc at the beginning of February on line. I have tinnitus of the left ear and this program promised to alliviate the condition. Their advertisement stated that a full money back guarantee would be given ( within 60 days of purchase ) if not pleased. I followed the prescribed program of listening sounds as directed with no change in my condition. I used the program twice.

Last week, I initiated the " refund " process with all requested information. Since then, I have received confirmation of my refund request but that my email address could not be found. I only use either my or my husband's email addresses in all on- line purchases. I confirmed them again and since then have not heard anything from Tinnitus Terminator. I suspect that they are ignoring the information and request until the 60 day time limit is reached.

All I ask for is the refund if not satisfied that I was promised. The cost was $69.00.Desired Settlement: I simply want a full refund from Tinnitus Terminatior. The credit card charge for this program was made to Software Projects, Inc. which I understand conducts on line business both nationally and internationally.

Business

Response:

Thank you for bringing this to our attention.Software Projects customer support is available 24/7, via phone (###-###-####), email ([redacted]) or on our website. Our contact details are clearly displayed on the website, the order confirmation and an automated SMS text message that we send as soon as an order is placed.You can also lookup your order on our website and in case you’re not happy with the product you purchased, initiate a refund yourself, without having to speak with us.Not sure why you had to revert to contacting the Revdex.com, when we go out of our way to make it as easy as possible to get in touch with us. Either way, just went ahead and refunded all charges back to your card. If there’s anything else we can do to help, please don’t hesitate reaching out anytime.Best Regards,SoftwareProjects Support[redacted]Phone: ###-###-####Email: [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: There was a information page on [redacted] on September **, 2015 stating that you could reverse hearing loss by using an [redacted] remedy. The company said they would honor a 30 day guarantee money back offer if you are not satisfied. unfortunately I cannot remember the name of the company as they use Software Projects INC as a payment site. I charged 39.00 to my [redacted] and was able to download information on reversing hearing loss. Now I find out this is all a hoax and I am unsure what steps I can take to get my money back as the company uses this software Projects inc to do the billing. Can you provide me with some guidance? I have not yet received my [redacted] statement , however I know I am close to the 30 days and I am unsure how to make contact with the company that offered the downloadable information on hearing loss.Desired Settlement: I hope this company will return my money and not be able to charge other deaf people for this hoax.

Business

Response:

Hi [redacted],I'm sorry to hear you are not happy with the product you purchased on [redacted]. No worries - you are fully protected by our no questions asked 60 day money back guarantee.When you purchased the product, we sent an order confirmation to [redacted] along with specific instructions on what to do if you're not happy with the product, our phone number, email address and fax number. A week later, we sent a billing reminder to the same emailaddress, restating our contact information.Our customer support staff is available 24 hours a day, 7 days a week. We put our hearts and souls into building SoftwareProjects as the most secure, friendly and reliable online shopping destination. Ensuring your complete and uttermost satisfaction with the products you buy on SoftwareProjects is our top priority, which is why we make canceling orders so easy.In checking our records, I see that you already contacted our company and the order was refunded in full October **, 2015. You should have received an email confirming the cancellation and refund of all charges back to your card.If you have any further questions or concerns, please feel free to reach out to us anytime. Our contact information is clearly posted on our website, but I included it at the bottom of this message for your convenience.Thank you for using SoftwareProjects and we look forward to servicing your needs again in the future.All the best,Mike P[redacted], General ManagerSoftware Projects IncPhone: [redacted]Email: [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], I do not agree with all the statements made by the company. When I went to my junk mail to look for the information regarding the purchase the emails were no longer available. I contacted the company the same day that I contacted the Revdex.com as I could not find my receipt or the email that explained what to do to receive a refund. I believe the original offer said a 30 day money back guarantee not the 60 day that this company said in the response I just viewed. I am concerned that other people who fall for this gimmick will also not be able to find information on the money return policy or contact information for the company. My issue is resolved but this company bears watching. Thank You

Sincerely, .