SolarCity Corporation

Our customer is currently working with our management team toward a resolutionPlease call 888-765-with further questions

Initial Business Response / [redacted] (1000, 7, 2015/10/02) */ Mr [redacted] first approached SolarCity in March of with an estimated annual consumption of 10,381kWhAs such, our energy consultant proposed a solar system that would produce approximately 7800kWh per year, which totals a 76% estimated offset (this means if the customer's consumption remained at 10,381kWh, the system is estimated to produce enough energy to offset 76% with approximately 24% being received from PG&E)Mr [redacted] then approached SolarCity in September of requesting a system that produced an addition 3,385kWhCombined with the previous estimated of 7800kWh per year, this brings Mr [redacted] 's total estimated yearly production at approximately 11,100kWh, which is over 100% of his original requestAccordingly, this customer appears to be using more power which has resulted in additional bills from PG&EThis rise in cost would be present with or without the inclusion of solar panels as more energy usage results in increased energy billsSolarCity can perform a system analysis that will determine the total offset as compared to the current energy usagePlease call XXX-XXX-XXXX option to request a system review Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/10/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) We are NOT using more electricity since we install solarI planned to purchase an electric vehicle and charge the vehicle at homeThis is the motivation behind installing Solar Initially estimating 76% of our consumption gave an undersirable side effect on pg&e billing at the end of the yearHence, we asked for the second system to make it right, as we originally asked for 100% of our electricity consumption at the price of $137/moInstalling the second system just allowed SolarCity to negotiate a higher, variable lease fee to charge over $200/mo on some months The SolarCity rep, [redacted] did come and explain the SolarCity charges but, eliminating the second SolarCity bill is not an option Just to be clear, I want to pay $137/mo without the additional variable lease charges that will top $in a single monthA monthly payment of over $is like paying for a new car at today's prices for the next yearsSolar Panels at todays price does not cost 40K15K is more reasonableSo, SolarCity's markup is more than 100% This is not acceptable Final Business Response / [redacted] (4000, 11, 2015/10/14) */ Given the variable nature of energy consumption, SolarCity's contracts are priced based on the energy the system is expected to produceBecause the second system will increase overall energy production, the over energy charges will increase as wellThe cash price of the first system at the time of installation was approximately $31,and the second system approximately $13,If the customer would like for SolarCity to complete a consumption analysis, please call us at XXX-XXX-XXXX Final Consumer Response / [redacted] (4200, 15, 2015/10/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response did not address my original complaint nor address what I want to settleIt just reiterate but, it does not make it right or fair to me (the customer)

Tell us why here...One of our Customer Relations Managers will reach out to address the customer's concerns directlyPlease call 888-765-optwith further inquiries

We apologize for the frustrating circumstances our customer is havingA customer relations manager has reached out on 05/07/ [redacted] in order to discuss thisWe are currently working with the customer for a resolutionIf you have any further questions please call 888-765-

We apologize for the frustrating circumstances surrounding our customer's experienceWe have been working with our current customer as well as the former homeowner to complete documentation in order to re-activate the system.We are actively working with the previous homeowner to complete documentation requested by ***The most recent communication attempt was today (6/6/17)Please call 888-765-with any additional questions

Complaint: [redacted] I am rejecting this response because: This is the very people that caused us to enlist Revdex.com's helpThe 888-765-is there customer service located in Las Vegas, NvSolar City has made a very large miscalculation with the design department and have installed a system much to large The contract calls for 7.5kWh system and they have installed a 12.kWh systemWhy the refuse to remove required panels is unknown Time is of the essencesWe need to resolve this as soon as possible .Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/09/28) */ SolarCity's goal is always to offset as much energy as possible from the utility companyDuring the initial sales consultation, our energy consultants meet with customers and generate a potential design to offset their energyThereafter, we conduct a site survey that seeks to confirm the measurements and feasability of the originally proposed offsetAfterward, the project moves into the design phase and is altered by our design team to take the survey results into accountSolarCity guarantees production and not offset percentageIf this customer would like additional offset, we would be more than happy to revisit the property to determine if this would an optionThe resultant contract would be based on current pricing rates in the customer's regionAll offset percentages are estimates precisely because they are based on the presumption that a customer's energy consumption remain constant, which is very unlikelyPlease call XXX-XXX-XXXX with further questions Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) The concerns I have brought to the company's attention have NOT been addressed, while your company as a whole may have the goal you spoke of above I do not believe the sales rep that I met with had my best interest at heartAs I said previously I was lied to repeatedly and urged to sign a contract based on these liesPlease respond to my original concerns so that we may discuss a solution to my problems Originally [redacted] did NOT have my electric bills, he stated he would get them directly from our Electric provider which I now know to be UNTRUE, that means the original design was FLAWEDThen we were promised so many things that have not been delivered and I was NOT contacted and given an opportunity to discuss that my system was being reduced by 40% (i just found this out within the last month) I was told everything was "a go." The only way I agreed to the current rate was because it was sold to me that I would never go to the 2nd tier, I do, almost monthlyAnyone in their right mind would not agree to pay MORE for electricity, the way it was explained and drawn out for me was that I pay a little more per KWH because I would NEVER reach the 2nd tier Please look back at my original complaint and take the time to review my account and respondI will not lay down and take this, I had a verbal agreement with a representative of your company and I expect someone to make this right Thank you for your time Final Consumer Response / [redacted] (4200, 13, 2015/10/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) Once again you have failed to address any of my original concernsI do not want an additional system, I would like someone to explain to me how this company allows their sales reps to blatantly lied to the customers and is not willing to explain or go over anything with usWe have an analysis from your company that shows originally you did not have the proper information for our electric use, our sales rep fabricated that informationTherefore from the very beginning there have been problems, we simply would like someone to correct the problems, do not offer us another system we have enough problems with the system that we have Until someone addresses the original problems, and actually attempts to help correct the problems I will not agree to close this complaint Final Business Response / [redacted] (4000, 15, 2015/11/04) */ Hi ***, A manager will be in touch with the customer shortlyWe understand their concern but it is important to note that offset is not guaranteedour customers agree to and sign a contract based on the system size, not on a guaranteed offsetWe will engage the customer accordingly

Complaint: [redacted] I am rejecting this response because: the response given by Solar City is exactly what I have experienced for the last years; We are sorry for the inconvenienceSomeone will get back to you soonI have received this response multiple times from Solar City and my issue is never resolvedI continue with equipment that does not uphold our agreement, and I continue to get stuck with an annual true up bill that exceeds my household budgetSincerely, [redacted]

Tell us why here...One of our Customer Relations Managers is following up to address customer's concerns directlyPlease call 888-765-for further inquires

We apologize for the frustrating circumstances our customer is experiencing A Customer Relations Manager has been working with the customer Most recent communication with them was on June 5th with regards to their concerns If you have any further questions, please call 888-765-

Complaint: [redacted] I am rejecting this response because: Thanks for providing this feedback again, and yes you are reviewing optionsBut at this point no solutions have been presented and implemented and until such time I dont accept a lose promise as an answerPlease work on settling this issue and I be more than happy to close this claim Sincerely, [redacted]

We are aware of our customer's frustrating circumstance and a Customer Relations Manager has been in contact with the customer throughout this matterA manager will be reaching out to the customer again shortlyFor further questions please contact us at [redacted]

We apologize for the frustrating circumstances surrounding our customers' experienceA customer relations manager is reaching out to address these concerns within the next hoursPlease call 888-765-with further questions

Complaint: [redacted] I am rejecting this response because: Solar City KNOWS very well that the address of the home is [redacted] ***I have given it to them dozens of timesThey are simply stalling nowI give them the address every single time that I have calledBut here it is again[redacted] ***Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Until I can speak with someone in the company that can take action on the injustice of this business issue its difficult for me to assure problem would be resolved A rep from the company called and was to call back as a result of me being at work and couldn't talk at the time I returned the call today and spoke to Billy and he indicated a customer relations manager was working the issue and would give me a call when he come into work I left a voice mail but have not received a return call Thanks Revdex.com for getting this issue some attention I hope it can be resolved quicklySincerely, [redacted]

Initial Business Response / [redacted] (1000, 8, 2016/01/24) */ This account has been cancelled per our customer's request and all personal information has been removed from our active jobsThe notice of cancellation was sent to our customer on 12/4/Please call XXX-XXX-XXXX with further questions Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/01/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) The account was not canceled per my requestThey are lyingThere never should have been any cancellation in the first placeThere never was any contractThe notice of cancellation they sent me required me to sign and say that I no longer wish to receive their services, basically, but I refuse to sign it because there never was any contract and I refuse to sign anything that acknowledges there was a contractI want something in writing officially like a letter from their legal department that says that they removed all records from their system and that there never was a contract because their sales rep forged my signatureAlso, supposedly the company is doing some internal investigation about their sales rep, but they do not update me on anything or explain what is going on and what their internal investigation has to do with the purported contract they claim to haveI want the sale's reps current address so he can be served by the DA's officeI want to press charges against this guy Final Business Response / [redacted] (4000, 12, 2016/02/01) */ This account has been cancelled per our customer's request and all personal information has been removed from our active jobsThe notice of cancellation was sent to our customer on 12/4/We are actively working with our customer to find a resolutionWe most recently reached out to the customer on 01/07/2016, 01/25/2016, and 02/01/in an attempt to discuss her concernsSolarCity is actively working towards resolutionSolarCity per our business model must keep record of all actions taken; therefore we are unable to erase our record of actions for this customerWe diligently keep record of our steps and have ensured that this customer has received her notice of cancellation to show she is not financially obligated to SolarCityIf Ms [redacted] requests to remove any credit bureau activity from SolarCity, she may do so through the dispute process and SolarCity will not respond back to negate the disputePlease call XXX-XXX-XXXX with further questions

Complaint: [redacted] I am rejecting this response because:I have been a customer for over a year and this is the first time they have charged this amountSincerely, [redacted]

We apologize for the frustrating circumstances surrounding our customer's experience One of our representatives spoke with the customer on [redacted] to address their concernsThe customer has also been offered compensation due to their experiencePlease call (888) 765-2489, option 2, with any further inquiries

One of our Customer Relations Managers is following up to address customer's concerns directlyPlease call 888-765-for further inquires

Thank you for contact SolarCityA customer relations manager will be contacting you within the next 24-hoursIf you have any other questions feel free to contact us at 888-765-