SolarCity Corporation

The business and the customer have reached a resolution that was agreed upon by both parties

Complaint: [redacted] I am rejecting this response because: I have been in contact with the business on multiple occasions and the problem is still not resolved I've even contacted the CEO of the company They keep telling me they're working on the problem but my amount due continues to increase while the checks I am sending them are clearing my bank account I will not be satisfied until the problem is resolved.Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2016/01/14) */ We apologize for the frustrating circumstances surrounding our customer's experienceSolarCity has a viable solution for our customers and a manager will reach out shortly to discussPlease call XXX-XXX-XXXX with further questions Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) SolarCity communication manager has contacted me and apologize for the telephone call telling me of the removal of the installed Solar PanelOur discussion has entered a phase were the obtaining of an inspection by the utility company would be imitatedThat document was promised on the premise of the HOA corporate office by 01/29/That document has not been received as of 01/30/ The process for the notification to the utility company was not completely understood by SolarCityThis process is the responsibility per the contract and the utility company This situation is still in dispute as of this date and information from SolarCity is not reliable The situation is still an open case and waiting on SolarCity to respond in a reasonable timely mannerThe people involve with me on solar panel are waiting for completion to an official turn on of the systemI been waiting for months and the other have been waiting from to monthsSolarCity was advertised as a high reliable Solar installerMy experience has shown found SolarCity is fumbling around or playing games to get out of the contract Final Business Response / [redacted] (4000, 9, 2016/02/01) */ We apologize for this inconvenience caused to our valued customerWe have spoken to Mr [redacted] in regards to matter and as of today 02/01/2016, he is satisfied with the information we have providedWe strive to offer an excellent customer experience for every customer we do business with and will continue work with Mr [redacted] until all of his issues are resolvedPlease call (XXX)XXX-XXXX with any further inquiries or concerns Final Consumer Response / [redacted] (2000, 11, 2016/02/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) SolarCity has submitted documents required to provide for the third party supplier to include there information for inspection by the bulk supplier of electricitySolarCity has apologized for information that breaches the contract and has continued to work with the customers to a conclusion for the solar panels to be operationalThe customer continues to work and add support to SolarCity to make a conclusion acceptable to parties of the contract

A customer relations manager reached out to this customer on 04/20/ [redacted] and addressed their concerns

We apologize for the frustrating circumstance surrounding our customer’s experienceIn regards to the customer's concerns one of our Customer Relations Mangers is working to get this resolvedA Customer Relations Manager will be reaching out to the customer soon in an attempt to speak with the customer and discuss this matter furtherPlease call 888-765-with further inquiries

Revdex.com:Yes, my response was sent in error and I had no way to go back to correct itHoweverThe company response was unacceptable to me.I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: While we did receive a call from a manager the matter is still not resolved yet My wife was told that it would take up to a week to resolve with their accounting people However, we have herd this before I will hold the complaint open until everything is completely resolved and the matter is closed Sincerely, [redacted]

We are actively working with our customer to find a resolutione most recently spoke with our customer on [redacted] and will reach out again shortly to discuss progress made thus farPlease call [redacted] with further questions

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThough they never even acknowledge any wrong doing toward none payment originally, they have finally sent the paymentIt is to bad that I had to get the Revdex.com involved for such a small situation.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: At this time received two voice mail messages from Solar city Customer service, in which I have called back - times and left messages Just today I have just received an email from their customer service department rep Nothing has been done so far except for a voice message indicating that they know I have filed a complaintSincerely, [redacted]

We are aware of the frustrating circumstance surrounding our customerA different Customer Relations Manager with be following up with our customer shortlyIf you have any further questions please call 888-765-

Complaint: [redacted] I am rejecting this response because: Solar City is unwilling to accept the public nuisance that their installation has createdMy understanding is that an installation like this has an implied warranty that would preclude harm to othersTheir installation has, and is, harming us by creating a solar glare that creates a difficult living environment for several months of the yearWe have also been informed by a local realtor, that this situation is reducing the sale value of our home and is a "disclosable" itemThat is in addition to the stress that it has caused our family.Sincerely, [redacted]

A customer relations manager reached out on 07/14/ [redacted] to address and we are currently reviewing the account for resolutionThis manager will reach back out tomorrow to update the customer

Complaint: [redacted] I am rejecting this response because: I have not received any communication from this business.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because they said the same thing last timeOnce I receive what I was promised ,Ill be more than happy to resolve this issue Sincerely, [redacted]

Finally SolarCity has opened in DE and not a moment too soon! [redacted] bought [redacted] and announced rate increases alreadyI met my Solar city rep in the [redacted] he was well informed and helped my husband and I through the processIt is amazing to me that the whole system is $cost in exchange for tax credits and a reduced energy bill!! The toughest part of the process was waiting a month for my HOA to meet and approve the designSolarcity actually put a new roof on my townhome at no charge and installed the system in hours! Our Delmarva bill is now negative some months and our solar energy expense is 35% less than the utilityIts a no brainer if you have sun hitting your roofYes,I would recommend this to my friends and neighbors

We apologize for the frustrating circumstances surrounding our customer’s experienceA customer relations manager has been working with our customer to address this complaint Please call 888-785-with further questions

Initial Business Response / [redacted] (1000, 8, 2015/05/29) */ Thank you for forwarding this valuable feedback from [redacted] We do apologize for this mistakeWe have refunded [redacted] the amount neededPlease feel free to reach out to XXX-XXX-XXXX with further questions Initial Consumer Rebuttal (The consumer indicated he/she ACCEPTED the response from the business.)

A manager will be reaching out to this customer to directly address their concerns shortlyFor immediate assistance, please dial Option

We apologize for the frustrating circumstance that our customer is having currently, a customer relations manager will be reaching out shortly in order to discussFor further questions call 888-765-Thank you