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September 8, 2015 [redacted]
[redacted] Dear Mrs. [redacted]: I am responding to your submission regarding access to your deposit accounts with the USAA Federal Savings Bank. I apologize for the frustration and inconvenience that you experienced. When we discover that matters...

have not been handled to a member’s satisfaction, we appreciate the opportunity to review our actions and to resolve the situation, as you allowed us to do. Thank you for speaking with [redacted], of our staff, who confirmed your account access has been restored. Should you have any further concerns, Ms. [redacted] remains available, and she can be reached at [redacted] Thank you for allowing us to reply to you. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:My 2014 Flagstaff 425D Pop-up camper is insured with USAA for comprehensive coverage. On 3/23/16 it was damaged due to a hailstorm. USAA contracted with V-Spec to assign a repair facility to estimate damages. No damages were found to the roof, however extensive damage was observed on the vent cover and the A/C unit. All pictures have been provided and uploaded to USAA documenting the damages. The original estimate was for both damaged items to be replaced, including labor. Total initial repair estimate was for $1998.59. This included a cost of $1295.95 for the A/C unit. Retail cost of the identical Coleman #48204C966 A/C unit is $1021.88 including tax and freight. Total cost of parts (roof vent also) including tax is $1097.60. Total labor from the estimate is $520.00. This brings the actual cost to repair what was damaged $1617.60. The claim was paid in the amount of $595.72. This is $1021.88 less than what it will take to repair the vehicle to pre-loss condition.
Regards,
[redacted]

November 16, 2016 Ms. [redacted]Complaint ID #: [redacted] Dear Ms. [redacted]: I am responding to your submission regarding an accident you were affiliated with in July 2016. Thank you for speaking with [redacted], of our staff, who discussed your concerns. Our records...

indicate that on October 31, 2016, a USAA adjuster contacted [redacted] and [redacted] to confirm that you were removed from the claim file.  In addition, the adjuster contacted you by telephone to explain the aforementioned, and on November 1, 2016, he mailed a letter confirming that USAA was not pursing subrogation from you any longer.  If you have additional questions, Mr. [redacted] remains available to assist you. We appreciate you allowing us to reply to you.   Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]   I would like USAA to contact [redacted] on my behalf to resolve this issue.Contact Information : [redacted]Address : [redacted]Fax: [redacted]Phone : [redacted] email : [redacted]

Complaint: [redacted]
I am rejecting this response because:I have checked the carfax VIN history reports for all vehicles used by USAA as comparable vehicles and can see that they were all sold at auction recently even if that is not the most recent sale. I have also been able to confirm that at least one vehicle is a former fleet vehicle (also high mileage with no options) and I've attached the history report for that vehicle. Additionally, after going back and forth with USAA for weeks and being assured repeatedly that they were taking all options into account and the comparison was fair they finally admitted that was not the case. I researched every VIN they used as a comparison and showed that it was possible to research window stickers showing factory installed options for each vehicle. At that point they finally admitted that the comparison was wrong either through negligent or intentional fraud. They stated that they had my vehicle listed as a base model simply because they don't bother to research VIN numbers or even ask customers what options are on the vehicle so they just listed my vehicle as a base Fusion SE model. After showing them the evidence with window stickers for my own vehicle and all comps they agreed to provide an updated settlement amount. Unfortunately the updated settlement was provided today and they increased it from $20937.63 to $21182 for a difference of $244.37 based on the additional $4140.00 in options that they finally agreed that my vehicle had. I would like to think that after I demonstrated beyond any doubt, and they admitted, that their analysis was grossly wrong that they would finally do the right thing but fortunately they appear still be using questionable vehicles and not offering anywhere near a fair amount for my vehicle. This is well past negligence at this point and appears to be 100% intentionally fraudulent behavior from USAA. 
Regards,
[redacted]

October 2, 2015 [redacted]
[redacted] Dear Mr. [redacted]: I am responding to your submission regarding your homeowners claim. Thank you for speaking with [redacted], of our staff, about your concerns.  As he explained, a detailed review of the...

claim is being conducted.  Once a decision has been reached, Mr. [redacted] will contact you directly to discuss.  Should you have any questions in the meantime, he can be reached at [redacted] We appreciate you allowing us to reply to you.   Sincerely, [redacted]

July 22, 2016
 
Sergeant [redacted], USA (Ret.)
Complaint ID #: [redacted]
 
Dear Sergeant [redacted]:
 
I am responding to your submission regarding your automobile claim. I regret any frustration you may have experienced as a result of this matter.
 
Thank you for...

speaking with [redacted], of our staff, regarding your concerns.  I understand that you spoke with the field appraiser who reviewed the timeline of the repairs, and you understand why an extension on the rental vehicle could not be provided.  If you have additional questions, Mr. [redacted] remains available to assist you.
 
We appreciate you allowing us to reply to you. 
 
Sincerely,
 
[redacted]

August 4, 2017
Mr[redacted] Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your submission regarding an inquiry on your automobile policy.
Thank you for speaking with Efrain [redacted], of our staff, regarding your service experience. As Mr. [redacted] explained, a credit will...

be applied to your automobile insurance account. Should you have any further questions, Mr. [redacted] remains available to assist you. He can be reached at [redacted], Extension [redacted]. Thank you with providing us with an opportunity to respond to you.
Sincerely,
[redacted]

December 27, 2016   Senior [redacted] Complaint ID #: [redacted]   Dear [redacted]:   I am responding to your submission regarding your automobile loan with the USAA Federal Savings Bank. I regret any frustration and inconvenience this has caused you, and we have...

taken steps to ensure other members do not have a similar experience.   Thank you for speaking with [redacted] of our staff, who confirmed that we received the check from [redacted] Services on December 14, 2016.  We did not report any late payments to the consumer reporting agencies, no late fees were assessed, and the loan was closed with a zero balance on December 19, 2016. If you have additional questions, Ms. [redacted] remains available to assist you.   We appreciate you allowing us to reply to you.    Sincerely,  
[redacted]

October 19, 2016   Mr. [redacted] Complaint ID #: [redacted]   Dear Mr. [redacted]:   I am responding to your second submission regarding your USAA accounts.   Thank you for speaking with [redacted], of our staff, who confirmed that USAA received your required documents and your account access has been restored.  She verified that your insurance policies were cancelled and a credit of $57.81 was transferred to your bank account.  Please allow 3-5 business days to receive the credit.    We appreciate the opportunity to reply to you.    Sincerely,   [redacted]

[redacted]
Complaint ID #: [redacted]
Dear [redacted]:
I am responding to your second submission regarding your auto loan with the USAA Federal   Savings Bank (FSB).
We responded to your complaint on February 3, 2016.  While we recognize that you disagree, the FSB has confirmed that we are accurately reporting your loan payment history to the consumer reporting agencies.  No new information has been presented that would warrant a change in our reporting of the loan payment history.  However, we are happy to review any documentation you may have advising that you were told that no late payments would be reported to the consumer reporting agencies.  [redacted], of our staff, was unsuccessful in her attempts to contact you.  Please contact [redacted], to discuss this matter.
We appreciate the opportunity to review your concerns again.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

May 12, 2017
Ms. [redacted] Complaint #: [redacted]
Dear Ms. [redacted]:
I am responding to your submission regarding your automobile insurance policy. I regret any inconvenience this may have caused as we strive to provide quality service to our entire membership.
Thank you for...

speaking with [redacted], of our staff, who addressed your concerns. As he explained, your $857.68 premium was billed in nine installments. Our records indicate payments totaling $690.20 were credited to the policy; therefore, the remaining balance of $167.48 is accurate. Should you have any further questions, Mr. [redacted] remains available to assist you.
We appreciate the opportunity to reply.
Sincerely,
[redacted]

February 2, 2018   Mr. [redacted] Complaint ID #: [redacted]   Dear Mr. [redacted]:   I am responding to your submission regarding your automobile claim. We regret any frustration this matter caused you.    Thank you for speaking with [redacted], of our staff, who...

completed a review of your claim, confirmed the rental reimbursement process was followed appropriately, and referred your feedback to the appropriate area.  Should you have any further questions, Ms. [redacted] remains available to assist you.   We appreciate you allowing us to reply to you.    Sincerely,   [redacted]

December 31, 2015
Mr. [redacted]
Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your submission regarding an automobile loan you held with the USAA Federal Savings Bank.
Our records confirm that you filed an inquiry with the Consumer Financial Protection Bureau...

(CFPB).  We responded to the CFPB on December 29, 2015.
Thank you for the opportunity to reply.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

August 14, 2017
Ms. [redacted] Complaint ID #: [redacted]
Dear Ms. [redacted]:
I am responding to your fourth submission regarding your auto claim.
Our records show that your claim has been settled and on August 13, 2017, a payment was sent to you via check. I hope your conversation with [redacted], of our staff, reassured you that your satisfaction is important to us. If you have additional questions, Ms. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

Thank You Revdex.com for your help in resolving my auto claim issue. Although I am far from satisfied with USAA or my settlement, your initiative got their attention and I was no longer being ignored. This case drug-on for way too long and I settled for less than the indemnification I am legally entitled to but it was far better than their initial offer. So THANK YOU kindly for being there.                                                                                      Sincerely, [redacted] complaint #[redacted].
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
USAA has overlooked the real issue here, My vehicle is still not repaired correctly, the issue was to have the liftgate repaired. This Company does not listen to their customers, all the people involved do a very inept job, not addressing the issue, nor anyone from their company that would get off their chair to do a good job, still have not received a phone call pertaining to my complaint. The battery was a 3yr old [redacted] product and worked perfectly before the accident, and after the repairs did not work. (DEAD BATTERY) directly caused by some process of the damages and or repairs....
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: USAA is denying my claim because I haven't provided receipts and they are accusing me of fraud.  I have told USAA several times that because they did not cover the entire amount of the loss my ex boyfriend covered the difference.  I gave them his info and they still refuse to honor my current claim.  How can I provide something I don't have. He kept the receipts. All I know is what he told me is that he went and replaced my necklace. For all I know he got the necklace from a different store or from the pawnshop.  If he did do that where is the rule that by doing this I'm committing fraud? How can they penalize me for not having the receipt  when he never gave it to me.  Because he was my boyfriend I trusted him and didn't question his actions. The handling is malicious and unfair to me. I forgot to add that because I don't have receipts for the previous claim the are asking me to pay back $1750.  I shouldn't have to do that.  I want my current claims paid and I want the matter of the 1750 dismissed.  I was in a car accident in June that has not been settled.  That makes three claims that need to be closed or settled. 
Regards,
[redacted]