Source Adult Video

March 28, 2016
Mrs. [redacted]
Complaint ID #: [redacted]
Dear Mrs. [redacted]:
I am responding to your second submission regarding your joint checking account with the USAA Federal Savings Bank. 
We responded to your complaint on March 15, 2016.  While we recognize that you disagree, we feel confident that the situation was handled appropriately.  No new information has been presented that would warrant a change in our response. 
We appreciate the opportunity to review your concerns again.
Sincerely,
[redacted]

[redacted]
I am responding to your submission regarding your March 18, 2016, automobile claim.
Our records reflect that we faxed the requested documents on two separate occasions in April 2016.  We respectfully reject...

your allegation of retaliation as each claim is handled separately and evaluated on its own merits.  If you have additional questions, [redacted], of our staff, remains available to assist you and can be reached at [redacted] 
Sincerely,
[redacted]

October 13, 2017
Sergeant First Class [redacted], USA (Ret.)
Complaint ID #: [redacted]
Dear Sergeant [redacted]:
I am responding to your submission regarding your auto claim.
Our records confirm that you filed an inquiry with the State of Michigan Department of Insurance and...

Financial Services (DIFS). We will respond to the State of Michigan DIFS accordingly.
Thank you for the opportunity to reply.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
However, I would like to note that this behavior seems to be a pattern with this USAA (per my online research) and I feel USAA is threatening and extortive in its methods and practice.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
Dr. [redacted]

November 7, 2016   Staff Sergeant [redacted], USAF Complaint ID #: [redacted]   Dear Sergeant [redacted]:   I am responding to your submission regarding a deposit hold in your USAA Federal Savings Bank checking account.   Lisa [redacted], of our staff, was unsuccessful in...

her attempts to contact you to discuss your concerns; nonetheless, she confirmed that the funds placed on hold were available on             October 29, 2016.  If you have any other questions, Ms. [redacted] remains available to assist you.   We appreciate you the opportunity to reply to you.    Sincerely,   [redacted]

June 14, 2016
 
Mr. [redacted]
Complaint ID #: [redacted]
 
Dear Mr. [redacted]:
 
I am responding to your submission regarding your USAA Secure Checking account ending in [redacted]. We apologize for any inconvenience this situation may have caused you.
 
The FSB...

responded to the Revdex.com and the Consumer Financial Protection Bureau (CFPB) regarding the past concerns you mentioned in your submission.  The FSB responded to the CFPB under submission [redacted] in September 2014; to the Revdex.com related to ID number [redacted] in September and October 2014; and to Revdex.com ID number [redacted] in December 2015.
 
Although [redacted], of our staff, was unsuccessful in his efforts to reach you by telephone, he completed a thorough review of your account.  He determined that although the FSB is unable to comply with your request for additional monetary compensation, a $172.35 credit was applied to your checking account ending in [redacted] on June 3, 2016.  Should you have any additional questions, Mr. [redacted] remains available to assist you.
 
We appreciate the opportunity to look into your concerns and reply.
 
Sincerely,
 
[redacted]

March 1, 2018 Ms[redacted]Complaint ID #: [redacted] Dear Ms. [redacted]: I am responding to your submission regarding two erroneous transactions posted to your checking account with the USAA Federal Savings Bank (FSB). We regret any frustration or inconvenience you may have...

experienced as a result of this matter. [redacted], of our staff, was unsuccessful in reaching you to discuss your concerns.  According to the National Automated Clearing House Association (NACHA), which governs the Automated Clearing House (ACH) process for financial institutions, an ACH may rely solely on the account number contained in an entry for the purpose of posting the entry to an individual’s account. This is regardless of whether the name of the individual in the entry matches the name associated with the account number in the entry.  Mr. [redacted] confirmed that both entries were corrected and that no fees or losses were incurred; therefore, we must respectfully decline your request for compensation. If you have additional questions, Mr. [redacted] remains available to assist you. We appreciate you allowing us to reply to you.   Sincerely, [redacted]

September 16, 2016 Mr. [redacted]Complaint ID #: [redacted] Dear Mr. [redacted]: I am responding to your submission regarding your account with the [redacted] Federal Savings Bank (FSB). I understand you spoke with [redacted], of our FSB staff, about this matter.  Our records...

confirm that July 12, 2016 through July 18, 2016, you attempted to deposit multiplechecks via Deposit@Mobile® into your checking account.  An investigation determined the checks were written from a closed account.  Your checking account with the FSB was closed and you were issued a check for the remaining funds, which you confirmed receipt of.  Based on your account transactions, we exercised our right, to the extent allowed by law, to discontinue doing business with you.  Should you have any additional questions, Ms. [redacted] can be reached at ([redacted]) [redacted] ([redacted]) or ([redacted]) [redacted], Extension [redacted].    We appreciate you allowing us to reply to you.   Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: usaa stated my complaint was a duplicate when in fact it was a complaint of current still getting email problems that were supposed to be solved.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I did receive calls from [redacted] that I was unable to answer. The two messages that he left were identical recordings and were inaudible and, therefore, I could not determine his name or a number to reach anyone by. I have since called and left a message that he has yet to return.While I understand that conclusions were made that put me liable for my owns damages, the professionalism of your staff was unacceptable. During the claim, I was passed from auditor to auditor and told multiple things that, in the end, turned out to be false. The damages are minor and do not hinder my daily life. My question to you is why I would stick with a "cut rate" insurance like yourself, paying over a hundred dollars a month for your services, when I could get the same "care" for less? And, if this were to happen again, should I expect the same outcome from your staff? If so, please let me know and this complaint will be solved immediately.
Regards,
[redacted]

July 19, 2016
 
Private First Class [redacted], ARNG
Complaint ID #: [redacted]
 
Dear Private First Class [redacted]:
 
I am responding to your submission regarding your automobile insurance policy.  I regret any frustration or inconvenience you experienced as a result...

of this matter.
 
Thank you for speaking with [redacted], of our staff, who reviewed your account.  Based on Mr. [redacted]’s findings, he determined that multiple attempts were made to contact you for your automobile insurance payment.  Our records indicate that after payment was not received, a nonpayment cancellation notice, effective May 28, 2016, was mailed to you on May 4, 2016.  When we spoke to you by telephone on June 7, 2016, we advised you that the policy had been canceled on May 28, 2016, due to nonpayment.  Although your feedback has been shared with the appropriate area, we are unable to assist with your request.  Private First Class [redacted], we respectfully decline your allegation of any wrongdoing.
 
Should you have any additional questions, Mr. [redacted] remains available to assist you and can be reached at [redacted] or [redacted], Extension [redacted].
 
Thank you for allowing us to reply to you.
 
Sincerely,
 
[redacted]

Complaint: [redacted]
I am rejecting this response because: USAA has done nothing to valid any of the information I previously stated. Yes, my policy was canceled because of none payment but I was given the incorrect date by there employee, I know they have a record of that MSR accessing my details on the day I called in. The same thing with my policy and coverage on my watch. I asked USAA to give me the MSR name who established my policy the company refused. That watch has always been covered under USAA. I have never had just auto and renters insurance, it's always been all three types of coverage. The company is also not addressing the fact that they forced me start a new policy under my husband and I had my owe Eligible through the company. That MSR refused to sit up a policy under my information. I never requested her to set up a policy under my husband. I know they can see that MSR accessed my information to look at all the details showing what I had previously had as coverage. The MSR even read off what she was going to be adding to policy. But none of this was done. USAA is refusing to do anything because that MSR is a contractor and not a internal USAA employee which means this Contractor also means USAA has limited information about what was even done. Either way I was under insured by USAA because they knew about all my belongings. Still no one can tell me why it was not done when it was requested. They only thing they can tell me is they don't have access to the recorded calls after three months, which is not my issue its there's. They need to do the right thing about this situation because there is no way in the world I would have coverage of all my valuables for over 7 plus yrs then all of a sudden not request coverage anymore. Then make a claim on a item knowing I don't have coverage. That just doesn't make scents and they are not taking any of that into consideration. 
[redacted]

June 23, 2016 Mr. [redacted] Complaint ID #: [redacted] Dear Mr. [redacted]: I am responding to your submission regarding the credit card you hold with the USAA Federal Savings Bank (FSB). Thank you for speaking with [redacted], of our FSB staff, who reviewed your account and...

explained why we are unable to process your request to lower your annual percentage rate. However, I understand she was able to provide you with the option to obtain a different credit card account which offers lower rates, and you decided to remain with your current credit card. If you have additional questions, Ms. [redacted] remains available to assist you. We appreciate you allowing us to reply to you. Sincerely, [redacted] Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC.

June 23, 2016
 
Mrs. [redacted]
 
Complaint ID #: [redacted]
 
Dear Mrs. [redacted]:
 
I am responding to your submission regarding your checking account with the USAA Federal Savings Bank (FSB).  We
 
strive to provide quality service to our entire...

membership, and we regret the frustration you experienced.
 
The Depository Agreement and Disclosures (DAD), which is provided to account holders at account inception and available on usaa.com, governs deposit accounts and describes the hold policy associated with funds submitted through RDC services. The DAD states, “FSB will hold the funds for up to seven business days from the date of deposit. In some instances, funds may be available sooner than seven business days based on such factors as credit worthiness, the length and extent of your relationship with FSB and its affiliates, transaction and experience history, and such other factors as FSB, in its sole discretion, deems relevant.”
 
[redacted], of our staff, was unsuccessful in her attempts to discuss your concerns by telephone.  Ms. [redacted] thoroughly reviewed your checking account and confirmed that the application of the deposit hold was appropriate.  If you have additional questions, Ms. [redacted] remains available to assist you.
 
We appreciate the opportunity to reply to you.
 
Sincerely,
 
[redacted]

July 18, 2016
 
[redacted]
Complaint ID #: [redacted]
 
Dear Ms. [redacted]:
 
I am responding to your submission regarding your automobile claim.  We apologize for any frustration or inconvenience you may have experienced, as we strive to provide quality service and fair claims...

handling.
 
Thank you for speaking with [redacted], of our staff, regarding your concerns.  I understand that your claim has been transferred to your current insurance carrier.  If you have additional questions, Ms. [redacted] remains available to assist you.
 
We appreciate you allowing us to reply to you. 
 
Sincerely,
 
[redacted]

Complaint: [redacted]
I am rejecting this response because: USAA failed to address the issue caused by their client and they continually provide false information to Revdex.com and to me. They lied about the police report. I have a recorded call where the USAA agent confirmed they had the police report only a few days after the accident. They are a fraudulent company. I will not let this issue close until they make good on their responsibilities.
Regards,
[redacted]

[redacted]
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[redacted]
[redacted]
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[redacted]
I am responding to your submission regarding your USAA checking account. 
Thank you for speaking with Michael Rico, of our staff, who processed a credit for the overdraft charges.  Mr. Rico...

remains available to assist you in obtaining the credit balance of your account, and he can be reached at [redacted]
We appreciate you allowing us to research and resolve this issue and apologize for any inconvenience. 
Sincerely,
[redacted]

January 24, 2018
Mr. [redacted] Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your submission regarding the handling of your automobile claim.
After a thorough review, we determined there were delays as we did not receive required paperwork when requested. Our...

records show that on January 4, 2018, we paid the lienholder. Please know that we conduct business in keeping with USAA’s core values of service, loyalty, honesty, and integrity, and we are unable to validate your allegations of any wrongdoing. Additionally, we must decline your request for compensation. Unfortunately, [redacted], of our staff, was unable to reach you by phone to address your concerns. If you have additional questions, Mr. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

November 9, 2017 Ms. [redacted]Complaint ID #: [redacted] Dear Ms. [redacted]: I am responding to your submission regarding the cancellation of your auto insurance policy. [redacted], of our staff, was unsuccessful in reaching you to discuss your concerns.  Nonetheless, Ms. [redacted] reviewed the call recording from October 12, 2017, and confirmed that the representative advised you that your payment was due by October 18, 2017, to avoid cancellation.  Furthermore, the representative did not promise to send a revised statement or to waive any of the late fees assessed.  Your policy currently reflects an outstanding balance for coverage provided to you through the date of cancellation; this amount can be viewed at usaa.com.  If you have additional questions, Ms. [redacted] remains available to assist you. We appreciate you allowing us to reply to you.   Sincerely, [redacted]