Source Adult Video

Complaint: [redacted]
I am rejecting this response because: it really tells me nothing at all.I had asked to speak to a manger, that could not happen.I asked that a manager call me the next day in a morning window.That did not happen. They keep strangely sending my claim informationto my wife's email, instead of mine even after this was pointed out to them..Just very careless handling from A to Z.USAA seems lost when it comes to customer service skills.
Regards,
S [redacted]

December 28, 2017
Ms. [redacted] Complaint ID #: [redacted]
Dear Ms. [redacted]:
I am responding to your submission regarding the November 24, 2017, auto claim.
Thank you for speaking with [redacted], of our staff, about the claim. If you have additional questions, Ms. [redacted]...

remains available to assist you.
We appreciate you allowing us to reply.
Sincerely,
[redacted]

November 9, 2016
Mrs. [redacted] Complaint ID #: [redacted]
Dear Mrs. [redacted]
I am responding to your submission regarding the handling of the verification of deposit form (VOD) you submitted for completion. We regret that we did not meet your service expectations and for the frustration...

you experienced with the processing of the VOD.
[redacted] of our staff, was unsuccessful in her attempts to speak with your regarding your concerns. Nonetheless, she conducted a review of your account and confirmed the VOD was successfully transmitted on October 27, 2016. If you have any additional questions, Ms. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

July 8, 2016
 
Mr. [redacted]
Complaint ID #: [redacted]
 
Dear Mr. Favors:
 
I am responding to your submission regarding customer service issues.
 
[redacted], of our staff, was unable to reach you regarding your claim.  As he indicated in his voicemail...

message, a letter confirming the details of our review will be sent to you under separate cover.  Should you have any further questions, Mr. [redacted] remains available to assist you.
 
We appreciate you allowing us to reply to you. 
 
Sincerely,
 
[redacted]

July 30, 2015 [redacted]
[redacted]
[redacted] I am responding to your submission regarding your June 21, 2015, automobile claim. I regret any the frustration you experienced as we strive to provide quality service and fair claims handling to...

our entire membership. I appreciate you discussing this matter with [redacted], of our staff, on July 29, 2015. As Ms. [redacted] explained, another review of the claim details will be completed to ensure the correct liability decision is reached. We have received the accident scene diagram, and your adjuster will continue to work with you to obtain any additional information needed to re-investigate your situation. Thank you for allowing us to review your concerns and to respond to you. Sincerely, [redacted]

December 9, 2015[redacted]Complaint ID #: [redacted]Dear [redacted]:I am responding to your submission regarding the October 30, 2015, automobile claim.  Please accept our apology for any frustration that you experienced.  A thorough review of the situation...

was conducted and an opportunity was identified concerning the handling of the claim.  Coaching was provided to those involved to prevent a recurrence.  Our records reflect that on November 18, 2015, we were successful in confirming liability on this accident.  Payment for your vehicle repairs was issued on            November 23, 2015.  In addition, on November 30, 2015, you were provided with detailed information about a rental vehicle while yours is being repaired.  The check for your damages was reissued on December 1, 2015, after you notified us of a misspelling on the original draft.  While we recognize this may have inconvenienced you, we cannot honor your request for additional compensation.  Should you have any questions regarding this matter, [redacted], of our staff, remains available to speak with you, and he can be reached at [redacted]  Thank you for allowing us to review this matter and to reply to you.  Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:neither my wife nor I requested to have our deductible raise to 500.00. Please correct this issue and lower the deductible amount 
Regards,
[redacted]

September 28, 2016 Mr. [redacted]Complaint ID #: [redacted] Dear Mr. [redacted]: I am responding to your submission regarding the August 29, 2016, automobile insurance claim. [redacted], of our staff, was unable to reach you by telephone to address your concerns. ...

Nonetheless, a detailed review of the claim was conducted and no new information was discovered to warrant a change in our decision.  We are only responsible to pay you for the damages resulting from the accident and not for prior damage.  If you have additional questions, Mr. [redacted] remains available to assist you and can be reached at [redacted] or [redacted], Extension [redacted].   We appreciate you allowing us to reply to you.   Sincerely, [redacted]

February 8, 2016
Mr. [redacted]
Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your submission regarding your ability to continue doing business with USAA.
USAA acts in accordance with our core values of service, loyalty, honesty, and integrity.  To the extent...

allowed by law, our business policy prohibits USAA and its affiliates from doing business with a member who has been convicted of a felony.  Please know that this policy is applied consistently and fairly.  As a result, a notification will be mailed to you about the pending closure of your checking account; however, your automobile policy will remain active.  Our representatives remain available to process any transactions or assist in servicing your automobile policy.   
[redacted], of our staff, was unsuccessful in his attempts to reach you by telephone to discuss the matter.  Should you have any questions, Mr. [redacted] can be reached at [redacted].
Thank you for allowing us to reply to you. 
Sincerely,
[redacted]

July 1, 2016
 
Sergeant [redacted]. [redacted], USA
Complaint ID #: [redacted]
 
Dear Sergeant [redacted]:
 
I am responding to your submission regarding the January 22, 2016, homeowners claim.
 
Thank you for bringing this matter to our attention.  [redacted], of our staff,...

attempted to reach you by telephone to address your concerns.  Should you wish to discuss the matter, Ms. [redacted] can be reached at [redacted] or [redacted], Extension [redacted].
 
We appreciate the opportunity to reply to you.
 
Sincerely,
 
[redacted]

April 25, 2018
Ms. [redacted] Complaint ID #: [redacted]
Dear Ms. [redacted]:
I am responding to your submission regarding your automobile insurance billing, and I regret the frustration you experienced as we strive to provide quality service to our entire membership. Your feedback was...

shared with the appropriate area for review.
Thank you for speaking with [redacted], of our staff, who addressed your concerns. If you have additional questions, Ms. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: The same reason as last time. Unfortunately nothing has changed I emailed [redacted] a week ago and, spoke to her via phone. My adjuster claims the same thing that the other two claimed that they were out of town. I emailed, called, and, sent them emails no reply. Although my case happened July 4, 2017 and, it's still on going with outstanding "medical bills" not to mention this is my third adjuster and, why do they continuously keep sending for a resolution when they know my case wasn't settled properly the first time so I've filed a under insured policy on my usaa policy which shouldn't have had to be the case however; it was. Worst company very inadequate Customer service or concern still from July 4 to counting! I will be getting transcripts and, still itemizing my discrepancies via their " corporate office" and, certified mail. One of my bills is 95,000 as a result of hospital bills and over 120,000 Total they didn't max out the At faults USAA policy or offer half of medical bills, or pay my loss wages so I'm being discriminated against, and the company is still acting in "bad faith"! Almost 3 months since my car has been totaled and, I substained injuries and, pain I'm still experiencing off and, on. It's horrible customer service and, unimaginable also; unacceptable that they still want to close a Revdex.com complaint when my case isn't even closed. Just another adjuster dragging his feet within their company to further prolong settlement of my case. Highly upset   
Regards,
[redacted]

July 29, 2016   Ms. [redacted]
Complaint ID #: [redacted]   Dear Ms. [redacted]:   I am responding to your submission regarding the May 27, 2016, automobile claim.   Thank you for speaking with Alan [redacted], of our staff, who reviewed the total loss settlement offer for your...

vehicle.  If you have additional questions, Mr. [redacted] remains available to assist you.   We appreciate you allowing us to reply to you.    Sincerely,   [redacted]

Complaint: [redacted]
I am rejecting this response because:Yes I spoke to the gentleman from USAA, and told him I would be reviewing records and possibly following up with filing a police report in regards to the fraudulent charges to my account. I also told him that I was unable to address this matter at an earlier date due to a tragic loss of my wife and child! I guess USAA has no patience or understanding regarding circumstances that effect one of its long time members! USAA has dismissed my valid complaint, and it goes to show how greedy and uncaring they have become! I will be following up with a police report and make all the necessary disputes with the credit reporting agencies. I will also have my attorney explore all legal options. USAA is a disgrace to military families, in my opinion!
Regards,
[redacted]

July 21, 2016
 
Mr. [redacted]
Complaint ID #: [redacted]
 
Dear Mr. [redacted]:
 
I am responding to your submission regarding your deposit account.
 
Our records confirm that you filed an inquiry with the Consumer Financial Protection Bureau (CFPB).  We...

responded to the CFPB on July 21, 2016.
 
Thank you for the opportunity to reply.
 
Sincerely,
 
[redacted]

April 1, 2016
Mr. [redacted]
Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your second submission regarding the February 3, 2016, automobile claim.
We responded to your complaint on March 23, 2016.  We reviewed the information you provided after our prior response. Subsequently, the value was adjusted, and you accepted the revised settlement offer of $4,253.81.  A payment of $3,253.81 was made to you, and the additional funds will be released upon receipt of the title.  [redacted], of our staff, remains available to assist you.
We appreciate the opportunity to review your concerns again.
Sincerely,
[redacted]

September 16, 2016   Mr. [redacted] Complaint ID #: [redacted]   Dear Mr. [redacted]:   I am responding to your submission regarding renter’s insurance claims.   Our records confirm that you filed an inquiry with the Texas Department of Insurance Compliance Division.  We will...

respond to them accordingly.   We appreciate you allowing us to reply to you.    Sincerely,   [redacted]

Complaint: [redacted]
I am rejecting this response because I purchased a product/service that was not delivered. I keep hearing from different USAA reps that this is an ongoing problem with the reps selling this product incorrectly.  I should receive the car replacement assistance as it was sold to me on 04/2017 by [redacted].  I was instructed by Ms [redacted] to contact the lien holder and request the 20% car replacement assistance amount be returned to me as she knows of others this has happened to and they received the 20% car replacement assistance payment.  I feel USAA is putting the burden on me to fix a problem created by the rep representing USAA and the products/service being sold.  
Regards,
[redacted]

April 20, 2018
Mr. [redacted] Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your submission regarding your automobile claim.
[redacted], of our staff, completed a thorough review of the claim; however, he was unable to reach you by phone to address your...

concerns. On April 19, 2018, he sent you an email indicating the reason for the amount paid for the damaged car seats. Should you wish to discuss your claim, Mr. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

February 13, 2017
Mrs. [redacted] Complaint ID #: [redacted]
Dear Mrs. Craddock:
I am responding to your submission regarding your auto insurance policy.
I am sorry to hear about the frustration you experienced as we strive to provide quality service to our entire membership....

Thank you for speaking with Garrett [redacted], of our staff, who confirmed that your original auto insurance policy was reinstated without a lapse in coverage. Mr. [redacted] remains available to assist you should you have any additional questions.
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]